Extremely overpriced Walmart bakery-level cookies. Completely lack flavor other than "sugar." I'll use local bakeries like Lyncourt and others instead. Also, your one employee working probably shouldn't be high and smell like weed. read more

Rude lady refused service for no reason because we were a group of teenagers. Walked in the door and was yelled "Yall aren't allowed in here". read more

The cookies were delicious. Unfortunately the employee who was there wasn't there at first. Friday 4/11/25 I had an order due for 1pm. I was 5 mins early, walked into the place and no employee anywhere to be seen! I shouted Hello, no answer! I stood there until 1:04pm and then the employee emerged from a door in the back. It was empty in the restaurant, until another person came in. I joked that today must be self service day ! They laughed. I opened my box and noticed one cookie was half missing and I asked. She showed me it was under another and offered me another cookie! The employee wasn't the most friendly or approachable. They did honor my request for my gf cookies to be packaged in a separate bag inside the box. Loved the cookies! Will try again. read more

Stopped here while in the area for a late night sweet tooth trip with the boys. Our Cookie Expert and Hunter Thicc Henry Esq. saw insomnia cookies was within striking distance so we set out after a dinner of ramen to snag some cookies. This one is located in downtown Syracuse right off the campus. Not a large place - doesn't need to be. I ended up placing a tame order of a deluxe 4 pack and a chocolate milk - 2 pb cup cookies, a confetti, and a double chunk chocolate chip. The cookies were good - kind of seemed old but still really good and warm. Our brother in Christ Cuppies had a helluva time getting cookies he wanted - to the point after being denied two cookies due to shortages he just instructed them to surprise him with what they had left. I would have retorted - "ok how about what DO you have since you don't have those I asked for?" after the second time they said they were out of X. Took a little longer than usual, but we got back to the hotel - ate as much as possible before I started heading to REM. read more

Insomnia Cookies - Desserts Near Me - Syracuse, New York

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there is something about the s'mores deluxe cookie that will make me to a jumping jack into a backflip and land into the splits. cookie flavor guarantee is not always avaliable. you may have to wait to get the cookie you want. always hot and gooey. just the right amount. slightly expensive but no crumbl prices. small store but you don't really need to stay for long. read more

Love this place! I've been coming here for years! Yes the cookies are much smaller (and thinner) than they were when they first opened. But, they are still amazing! I absolutely love their cookies and can't wait to go back to get more! read more

Forget it. I ordered a cookie delivery to a colleague in Syracuse from my home base in Texas on 1/30/25 for delivery 1/31/25. No delivery, no notification to me. Followed up over the weekend. Customer service said order was cancelled because IC was closed (presumably because of weather). I told them I don't want to cancel it, but I want to know when it could be delivered. Nada. Called the store on 2/4/25, guy finally found order, and asked what did I want him to do? FILL AND DELIVER THE ORDER! Nothing. Called store again on 2/5/25, gal couldn't find the order (I gave the order # and names). Nothing. I said, "forget it, I'll use another company." Crumbl Cookie had the order delivered within an hour. read more

Stop leaving just one employee to cover the entire night shift! Then only limit the store to take out orders when you are located in the main campus of Syracuse University and Hospital. Main campus , downtown and surrounding areas! Lazy management and poor scheduling of staff to cover such of busy area! read more

I love insomnia cookie! Their cookies are always perfectly warm and gooey! My favorite is the s'mores cookie. I have always had great service there. Nothing over the top but everyone is always nice. If there is a line it always goes quick. There isn't really any seating but there is a small bar like table. I love it and am always happy with the experience and food! read more

Insomnia Cookies - S'mores cookie - Desserts Near Me - Syracuse, New York

We absolutely love Insomnia! Been there a few times and no matter what I get it's always amazing! Recently tried their Dreamcatcher ice cream it was great! And I love that it's purple "just for fun." Next time you're on Marshall street give it a try, you won't be dissapointed! read more

Insomnia Cookies - Dreamcatcher Ice Cream on a Classic Double Chocolate Cookie - Desserts Near Me - Syracuse, New York

Not consistent. The first time I ordered the cookies were amazing! I had another sweet tooth some weeks later...wasn't good. Tasted stale.

We were craving for some sweets and decided to come here last minute because it was one of the only stores that were open around 10pm on a Thursday night. There were quite a few people inside once we arrived but the staff menebers are super fast paced and made sure that all of us didn't have to wait long. The cookies and brownies were super warm even when we drove back home in the cold weather for 10 minutes. All the cookies were soft except for the white chocolate macadamia but it tasted the best out of all of them. My second favorite is probabaly the classic M&Ms. The cookies are on the pricier side but it's typical for a dessert place like this. read more

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I haven't been in many cookie shops more than 5 miles from my house, but I've been "in some near" my house. Get it. In some near. No. Nobody. I can't get no sleep! Maybe it's because I'm not religious. But I'm happy to be Faithless. Sort of like when my cassette copy of George Michael's first solo album was stolen from me as a child. The Insomnia Cookie chain is pretty awesome, because they will serve hot gooey sexy cookies until like 3 in the morning, and they even deliver them. The ice cream is nothing to write home about. Not that you would write home about ice cream anyway. Or maybe you would. Maybe that's your thing. Who am I do judge. A lot of these Insomnia places don't have very good service. This one on the other hand has really nice employees, and it was the very first one that I ever tried. I've since been back here several times. So I would recommend everybody give it a try if you like hot cookies because I certainly do. I usually give this chain three or four stars but this particular location definitely gets 5. I've also tried locations in Rochester, Baltimore, Ann Arbor (MI) and many others. Speaking of many others, you know how you asked if I was dating any others at the moment? read more

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Thank you for your donation of cookies to our residents and staff at CPRNC! They loved the tasty treats read more

Insomnia Cookies - Thank you to the staff and manager at Insomnia Cookies for your donation! We appreciate you all! - Desserts Near Me - Syracuse, New York

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Daaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaam! We love our sweet treats (especially good cookies). I know this place has been here for a while but we never stopped in to check out. Whoa I wish we did earlier. Picked up red velvet, peanut butter and chocolate chunk. They were all warm and gooeylots of flavor with a light crisp ontop. They have cookie making down to a science; we will definitely be back! read more

Insomnia Cookies - Red velvet, peanur butter and chocolate chunk - Desserts Near Me - Syracuse, New York

First, if you don't like warm, fresh cookies, something is wrong in your soul. Second, this place is amazing. The hours are great, pregnant women and drunkards alike can get their 1 am cookie fix. The staff was so so friendly. These two women working were a complete joy to the already childlike elatedness I had at 10 pm getting ice cream cookies. We got 6 cookies, three chocolate chunk, two m&m and a white chocolate macadamia. The chocolate chunk were the favorite. We also picked up a scoop of ice cream to make a sandwich. Soooo good. read more

Insomnia Cookies - They're warm and melty. - Desserts Near Me - Syracuse, New York

I asked for the gluten free/vegan chocolate chip cookie and the lady working gave me two not gluten free, vegan cookies. I have celiacs disease and ate one thinking it was the right one. after looking at my friend also gluten free cookie it looked different. I went back in checking if mine was gluten free and she yelled at me going that's vegan. not gluten free. bad service. read more

Buyer beware! I ordered two dozen cookies via Grubhub. Paid $110.00! They delivered one dozen. When I called the store, the recording (good luck getting a person on the phone) said if I had a problem with my order, call Grubhub. But Insominia delivers them! Grubhub sent Insomnia the correct order. It says 2 12-packs on the receipt they left with my one dozen. Grubhub refunded my money. I will never buy from this place again. $110.00! And zero customer service! read more

Absolutely rude behavior from the workers constantly. A worker gave us attitude tonight for asking for help on a mobile order so We ordered a cookie in person and had to wait an hour only to receive a cold cookie. read more

Don't do delivery!!! We ordered at 6pm they told us they would be here at 6:30...... at 7:10pm we are still waiting

Have had them a few times before, so was no surprise I came back to try them again. Place is open late. They're almost always are hot and gooey and so good. I like it that they have many options to choose from aside from your traditional sugar cookie and chocolate chip cookies. Place smells delicious as you walk by... and of course as you get in those doors. read more

Insomnia Cookies - Desserts Near Me - Syracuse, New York

Very overpriced and snarky. $9 for an ice cream cookie sandwich, please, maybe for college kids on their kids payroll. It was good, but price is insane read more

I had a mint chocolate chip cookie & a snickerdoodle cookie for under $4. The cookies are pre-made and heated. There is no indoor seating. Other cookie flavors include double chocolate, chocolate chip, peanut butter, macadamia & M & M. They have ice cream as well so you can build your own ice cream sandwich (did you know August is national sandwich month!?). This place is popular amongst college kids because of its proximity to the university, the fact that they deliver & their hours of operation (the same goes for its other location in Boulder, CO). You can order ahead online (they have a discount code for $5 off orders of $25 or more if you use code "SWEET5"). It would be cool if they had more flavors (maybe lemon, coconut, matcha, hazelnut, etc.) read more

Insomnia Cookies - sample cookies - Desserts Near Me - Syracuse, New York

We've seen Insomnia in Boston too but just haven't had a chance to visit. Changed that today! Got 4 cookies : Oatmeal Raisin - Stellar, best ones I've ever eaten Chocolate Chip - Good Snickerdoodles- Just ok Double chocolate chunk - Awful, they were over baked and inedible We will probably go back for the Oatmeal Raisin cookies read more

Never been disappointed. I love their cookies, but I try not to give in to this guilty pleasure. Today, introduced a friend to the cookies. We both went for a cookie-ala-mode, which is basically a cookie topped off with ice cream. I went for a chocolate chip cookie topped off with bulldog crunch ice cream. The ice cream had pecan in it, and the entire ensemble was delumpcious. I might be coming back for the lemon and white chocolate soon before it runs out. read more

Insomnia Cookies - Bulldog crunch over chocolate chip - Desserts Near Me - Syracuse, New York

Three times I have had either no delivery or a terrible delivery service. The last time, the driver delivered the item on the ground near my porch. Could have gone around to the door! Ants in the box when found. The second time, we canceled the order because it was marked delivered and it was no where to be found. The first time, we waited for over an hour 1/2 and when we called received a very unprofessional response. They canceled the order because it couldn't be delivered in a timely manner. When asked if we could order again, she said, "sure", and hung up. Good cookies, but I would pick up if possible. read more

Well, once more I walked through that door hoping for something better. My cookies were only partially soft, so I wasn't too happy about it. The vanilla ice cream was good though. Another 3 stars from me. read more

Insomnia Cookies - Desserts Near Me - Syracuse, New York

It's amazing. Realize the location and how busy they can get at times. Mistakes can happen, double check your order. Open later then almost anything else. Great way to end the first date. If you've never been your missing out. Best cookies I've had. read more

horrible customer service 0/10. rude attitude. brownies was straight dookie for the price. paid $21 for two trash brownies and 2 cookies.

Insomnia Cookies was founded in a college dorm room in 2003 at the University of Pennsylvania, by then student, Seth Berkowitz. They specialize in delivering warm, delicious cookies right to the doors of individuals and companies alike. Today they have more than sixty-five locations. My now wife introduced me to Insomnia Cookies when we first started dating. Holy crap. They were the most delicious cookies I'd ever had. Fresh, warm, gooey, chewy. Everything you want in a cookie. This one up by SU isn't the easiest location to get to if you're not on campus. Limited parking in the usually always packed Marshall St area. But the cookies are worth the pain of finding a parking spot. Service is so so, depending on who you get. I've had great service, I've had not so great service. Usually college kids working, so it is what it is. The peanut butter are my absolute favorite. If you haven't had them, make a trip and try them out. read more

Perfect for your late night sweet tooth! Great cookies! I was out of town for this order but I wish we had a location where I live.

YES! Insomnia cookies... those fresh outta the oven, please-just-don't-fall-apart-in-my-hand-on-the-way-from-the-box-to-my-mouth bits of heaven. I literally made myself buy a dozen cookies every few weeks for my office just so I could share the delight of this place with others (and because it would take me that long to decide which cookies I wanted to eat that day). Their selection is decent. The quality is consistently wonderful. My favorites were M&Ms, Snickerdoodles, and White Chocolate Macadamia, but they were all dreamy. There are some frozen yogurt options too, but the dazed-and-cookie-fused experience honestly doesn't really allow you to get that far. They also wisely limit their beverage options to a half-dozen varieties of milk... I mean, what else would you be thinking of, right? Cookies and Coca-cola??? That's just disturbing. Prices are great (most $1.25, 12 for $9.50 and such). Cookie delivery is available, which is the greatest idea since Einstein's theory of relativity. They also have specials for bulk orders going up to 300 cookies... which I think is the daily order for that corner of heaven devoted to fresh baked cookies. Not that it would have mattered to me, but the gal behind the counter with the cowboy hat was also a plus. Charming gal who always got into some clever back-and-forth with me about who-knows-what. I wish they could have transferred her to a fictional Insomnia Cookies in Seattle so I could keep visiting... I mean, they have good cookies out here too, but no cowboy hats. : ( read more

Mann I can't believe how many years I have been coming here and never thought to leave them an awesome review. Let's face it, Insomnia isn't overrated, is amazing, and stays open extra late to give you amazing cookies. You may ask what I mean about the first part. I get the feeling that more and more people choose not to come to amazing places because they become more popular and less underground. I won't ever stop coming here though. I have insanely fond memories of working near the hill and always coming here. My wife and I still drive up here from Liverpool just to mow down on deliciousness. There are very few things better than having them take out a warm sugar cookie that is soft, gooey, and delicious. They have so many different cookies here. You can be like me and get that warm sugar or try some of the other many types like M&M, chocolate chip, or oatmeal raisin. The prices are pretty fair, but you need to be extra careful as you may buy a ton of cookies and end up spending over 20 bucks there. They also have a super convenient location right on the hill on Marshall street. You must come here if you are anywhere in the city looking for sweets! read more

My first time trying and one of my six cookies were burnt and the others smelled burnt. Not a great first impression

Ice cream is good but cookies are better. I would recommend it, but a little pricey. Overall a 4/5.

Addictive. I've had insomnia cookies at their DC location, so I was ecstatic when I discovered Syracuse had its own insomnia cookies branch. I dragged my husband to Marshall Street to sample these cookies one day, and he was mind blown. The cookies are served warm and fresh. My favorite is the double chocolate chunk, but the white chocolate macadamia and peanut butter are strong contenders too. Don't forget to get milk! read more

Employees are rude and simply don't care about your service, except for the man cashing people out. Respectfully.

I used to love this place. Whenever there was a gathering at work I would order a dozen of the warmest softest cookies from this place, along with a couple of brownies. I can't believe how much it has changed for the worse. I got some hard, cold, dry brownies and the cookies were cold and greasy. They don't have to worry about my business anymore. read more

"Orgasmic" would be an understatement that would not do justice in describing this fine establishment. With a recommendation from a friend from SU, my first visit to Syracuse ended with a fateful late night visit to Insomnia Cookies. Upon ordering four chocolate chip cookies for $1 each, I was skeptical at first. A cookie for a $1? A little over priced, but after realizing the care and heavenliness they embodied made the $4 totally worth it. They apparently have a cookie heater, not an oven where they store the cookies so when you order them, you get them HOT and they seem FRESH, right out of the OVEN. Aside from being WARM and FRESH-like, the chocolate chip cookies tasted AMAZING. This place also has an extensive menu of other cookies to try. Highly recommended :D read more

Took Cayden to Insomnia Cookiesfor a treat! I have to say We had the best experience and the staff was so welcoming! We even left with 2 extra cookies! read more