Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

I have been waiting 3 weeks for a part to fix a unit that's less than 2 years old that they…read moreinstalled. no one has followed up. I have to initiate every call talk to their AI. Then talk to a call service. they say they'll relay the message and someone will call me back and they don't. So after three weeks of waiting for a part to come in now they're telling me that it's on backorder. But did I receive a phone call with an and an ETA. No instead I got a text message that just said it's been on backorder as of yesterday. So much for being a "family member" - they definitely don't treat you that way.

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

First rate services. Great guys did exactly what they said, on time So good that I paid a bit…read moremore than their price, just to say how much I appreciate them.

Ductz was referred by my HVAC contractor for mold abatement. This month had Wade provide a proposal…read morefor cleaning and disinfecting HVAC ducts on both sides of our duplex rental. Wade explained the process and what options were available. Price was fair and we scheduled work in a weeks time. The structure was built 1947 and even though the HVAC systems were replaced twice since, the ducts were NEVER cleaned. They removed plenty of dust/soot/pollen and pet hair. The 2 techs were able to clean both sides in one day. I would recommend Ductz to anyone, there were zero problems, ducts/air handler are nicely clean and my tenants enjoy cleaner air.

Chris Spano was out this morning for our semiannual service of HVAC system .. He is an excellent…read moretechnician and a great guy - such a pleasure to work with.

I had my first experience with Horizon Heating and Air with a service call for my furnace that was…read morenot functioning properly. The technician who came out was James Graham. He helped me understand the system that is newer to me and more complicated than I've had in the past. James was very detailed, thoughtful, and patient with addressing all of my questions. I feel like I really understand the systems better now and am more confident on how it works and what I might need to address in terms of maintenance getting the most out of it. James was able to get my system up and running and tested so that everything was working and functioning properly. I'm grateful for his attention to detail, cheerful attitude and professionalism. I'm planning to use Horizon Heating and Air for my future needs and plan to sign up for their maintenance plan. I found the company to easy to work with in terms of communication and scheduling. They are honest, reliable, and reasonable. Don't hesitate to use them for any of your HVAC needs!

Cody is a wonderful and knowledgeable heater/ac repairman. He is honest, trustworthy, intelligent…read moreand committed to his work. His rates are reasonable and he goes out of his way to be helpful. His work is fast and thorough. He repaired the heating units that I thought were dying from old age. He resurrected them to run like new. He explained everything which made me feel at ease. I highly recommend this company. 5+ Stars for Set It And Forget It HVAC Solutions. - East Asheville resident

From the owner: At Set-It-And-Forget-It AC, we have an instilled a culture and belief that we are more than your…read moretrustworthy Heating and Air Conditioning Company. We are a proven and accomplished AC and Heating services company that can be relied upon at all times. Our Company is built on integrity. That when we are called to help a customer, we thoroughly diagnose and resolve our customers concerns and repairs to the fullest extent, keeping our customers informed and involved every step of the way. Whether it be waking up in the middle of a hot and humid night with no air conditioning, or a frigid winter morning. We will provide you with a comprehensive evaluation of your system before that will put your concerns at ease.

Website wrong. I have a contract with them and they do not provide twenty four hour service and…read morethey have no service on the weekends.

Terry from Nicholson Company came to our house today to service our heat pump. He was great!! He…read moredid a thorough check on our Carrier unit and answered all our questions in a way I could understand them. He even climbed back into the crawl space and showed me step by step where the filter was and how to change it. I highly recommend Terry and Nicholson for all your service needs.

7/22/19 update: I…read morehad my two rental properties get a check up from champion today. The appointment was at 8:00 AM, and they were there at 8:00 AM. This used to shock me, but not anymore, because 4 out of 4 times, they've been exactly on time. I had the pleasure of meeting Cameron and Dawn today. Both were very professional and didn't try to upsell me on anything. Dawn was very personable and professional, which is hard to find that combination in businesses these days. Cameron is an impressive young man who was professional as well. He was training Dawn, so, I didn't have as much interaction with him. But the interaction I had was great. What I like about this company is they'll text you when they're showing up with a picture of the poison who is coming out. That's a great safety feature. I'm happy to do business with them, and I look forward to doing business again with them in the future. You guys are awesome!!!!!

Despite the fact that I believe myself to be intelligent, I am a sixty-eight-year-old single woman…read morethat was taken advantage of by Champion Comfort Experts. My July water bill spiked so I knew there was a leak somewhere. After checking all the indoor probable culprits and finding no issue, I discovered the ground out front very wet at the water shut off valve. When I called Champion I even said that I suspected I needed a new shut off valve. The Champion technicians came to the same conclusion and with my approval, they proceeded to install a new turn off valve. Once that was completed they told me that there was still a leak of unknown origin. After conferring phone calls and further digging in my front yard they determined that the leak must be under the slab of my house and that the likely resolve would include tearing up concrete of my front patio and likely flooring and walls within my home. When they left that day I had no water, an open mess in my front yard, and absolutely no solution from Champion, PLUS they wouldn't leave without $1197.33 payment for the new valve. The next day I wrangled a technician from another company to take a look. What I'm about to tell you is so sophomoric, it's hard not to laugh at the stupidity. Instead of removing the faulty value or installing the new around the faulty valve, abandoning it completely, the Champion Techs installed the new valve directly onto the old leaking one. So every time they tried to turn on the water it continued to leak. Adding insult to injury, thus far I have not been refunded my $1197.33. Despite receiving an email stating I would receive a full refund, I never have, not one cent, and they have blocked my phone number from calling their business. Sincerely, Seriously Screwed Old Lady

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

On 08 January 2025 at 10:00 PM the thermostat on my HVAC stopped working. Outside temperature was…read more20 degrees. Emergency!. Terry of Splawn, with 27 years experience as an electrician, came out and replaced it. The only one out of five heating services that responded. Superb! If you need heating work I cannot recommend Terry and Splawn more highly. Edwin Gibson, Etowah NC

A great price on a replacement gas furnace. Very professional installation with no fuss/ cleaned up…read moreafter. Passed inspection with compliments about the quality of the work. Excellent communication with Doris -administrator -very helpful- Very happy I went with them

Perhaps I am being unfair because the business is now owned by the son of the man I had! When I…read moreneeded a repair, they replaced my condenser with a smaller unit, and when they , I checked all of the fittings and they were only hand tight! Mistake? Maybe! Not my idea of quality work! Bad service leaves a lasting memory .

I have used Hendersonville Heating & Air on 4 or 5 occasions…read moreThey are a mom & pop repair company that does great work Both David & Dwayne have worked on both of my A/C units and have saved me thousands of dollars when others would have thrown in the towel and tried to sell me new units rather than repairing and making difficult repairs. They are honest, trustworthy, and dedicated and their pricing is fair and well earned. They have also come at difficult times when others were unavailable. If you want honest, reliable, service (which is rare today) I cannot recommend them more highly.