Top shelf! We needed whole new system. Specialist guy named Ralph was excellent! Explained…read moreeverything and all questions efficiently and truthful. We were so delighted with complete installation! I would recommend Hipps to everyone! We're warm and cozy and smiling. We've had 3 different companies I will not name but these people(Hipps), go above and beyond!

From the owner: Get a free estimate on heating & cooling services from Hipp's Heating & Air Conditioning. We are a…read morefamily owned company with more than ten years experience. We don't subcontract any of our services and have full comprehensive and liability coverage. Call today for heating service, air conditioning service, oil & gas conversions, gas log installations, indoor air quality and more. Our service area includes all of Polk, Henderson, Buncombe, and Rutherford County, North Carolina.

Water heater leaking. Came right out. Stopped leaking. Kind, informative as well as professional.read more

I would not recommend Five Star. They tried to sell me a mid-tier system at a significantly…read moreinflated price, marketing it as a "top-tier" unit. On top of that, they never performed a Manual J calculation, which is standard and critical to properly size an HVAC system. This felt misleading and scammy. I strongly suggest that anyone considering doing business with them do their researchfirst -- their prices are far higher than comparable options elsewhere.

Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

Call Dad installed a new HVAC system and performed electrical work as part of the project. The…read moreexpectation was a 200-amp panel upgrade, but instead they initially installed a meter panel and left the existing panel unchanged. This was only corrected after I complained. We have now failed two inspections. The first failure was due to insufficient wiring. The second failure was due to loose connectors and because not all of the work performed was properly disclosed on the permit. The inspection failed again as a result. This has caused significant delays to our renovation, and we are now unable to submit another permit until these issues are resolved. Electrical work is a major part of an HVAC installation, and repeated inspection failures are a serious red flag. The crew also left construction debris and trash behind, further reflecting a lack of professionalism and attention to detail. Based on this experience, I strongly advise against using this company, especially for electrical work. Look elsewhere and save yourself the hassle of correcting substandard work.

First rate services. Great guys did exactly what they said, on time So good that I paid a bit…read moremore than their price, just to say how much I appreciate them.

Ductz was referred by my HVAC contractor for mold abatement. This month had Wade provide a proposal…read morefor cleaning and disinfecting HVAC ducts on both sides of our duplex rental. Wade explained the process and what options were available. Price was fair and we scheduled work in a weeks time. The structure was built 1947 and even though the HVAC systems were replaced twice since, the ducts were NEVER cleaned. They removed plenty of dust/soot/pollen and pet hair. The 2 techs were able to clean both sides in one day. I would recommend Ductz to anyone, there were zero problems, ducts/air handler are nicely clean and my tenants enjoy cleaner air.

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

Value was not there for us. After being on the $20 plan for a year, when we had a relatively simple…read moreservice call and we thought the rates were high. We did not need someone evaluating every faucet, etc in our home during the service visit. We know our home.

Champion destroyed my home and I now need to seek legal counsel…read more On 11/22, I had a small leak near the washing machine tap. Called Champion to help and they sent Chase over. Despite turning off the water, Chase cut the line and water sprayed everywhere in the laundry room and into the wall. Chase capped it, the water eventually stopped and he completed the repair. Chase has me run the washing machine and he left. After 10 minutes, water started flooding my laundry room, kitchen and into my main bedroom. Chase comes back, runs around the house trying to figure out what happened, tears down insulation in the crawl space and then realizes he forgot to attach a hose to a drain pipe in my laundry room which caused water to flood everywhere. Chase tells me his manager will call me on Monday and leaves. After leaving to get dinner and coming back, I notice brown stains on the ceiling in my basement and my hot water was no longer working. I looked at the hot water tank and there was water everywhere at the base. Dishwasher also no longer working. We use the dishwasher everyday and it worked the night before the incident. Chris Thompson, the manager from Champion, does not call on Monday. I have to call three times before getting a hold of him. He gives me a promise that he will make everything right. He schedules someone to replace my hot water heater the next day and sends a company they work with called RestroPros to my home to asses the damage and make a plan for mitigation. Tuesday, my hot water tank is replaced by Jacob who walks around the home and reviews the damage. He assures me that Champion will take care of everything. Chris comes to my home when Jacob is done, shakes my hand and again reassures me that he will make everything right. RestroPros comes on Friday, takes pictures of the damage and take measurements. Tim from RestroPros tells me how they are going to have to remove drywall, paint my ceilings, replace flooring, cabinets, etc. He confirms that Champion would be billed for it and they've never had an issue having Champion approve this kind of work to be done as a result of something they caused. Tim sets up fans and dehumidifiers around the areas with high moisture. The dehumidifier in the laundry room emits an odor that makes my wife and I nauseous so we ask that it be removed. I put my own dehumidifier in there but it is not nearly as effective. Champion eventually removes the dishwasher and when they take out the old one, Jacob sees the water damage behind the dishwasher, says the drywall would need to be replaced and I have him again confirm that Champion would take care of it. RestroPros comes back to remove the fans and dehumidifier. They review the damage and once again reiterate that Champion would pay to fix everything. Tim comes back the day after the equipment was removed to finalize his report. Tim notes that the moisture in basement ceiling below the dishwasher is still at 97%. High moisture levels found in floors and walls upstairs as well. Champion eventually installs a new dishwasher. I talked to the installer (Haiden) about what happened and the installer again reaffirms that Champion will take care of all of it. RestroPros sends the mitigation report to Champion but no one proactively reached out to me to tell me what would happen next. I eventually talked to Josh, a manager at RestroPros, who tells me Chris is talking to the Champion leadership team about my situation and believes I would get the answers I was looking for the next day. Three days later and I finally talk to Chris about what is going on. Chris tells me his team has gone above and beyond and says that none of this was their fault and that they replaced my appliances as a courtesy and claims not to take fault for those issues. He tells me my dishwasher hasn't worked in months (so now he's calling me a liar), they aren't going to pay to have the water damage to walls, floors or ceiling repaired properly and that they will end communication with me. He said if I don't like it, we can take it up in court. After being called a liar by someone representing a company that damaged my home, I used the F word which I guess was a bridge too far for the company who caused thousands of dollars of damage in my home so he hung up on me. I've never been more offended in my life and can't believe I now have to hire a lawyer because Champion, despite swearing many times to fix everything, is now refusing to repair the damage they caused. At no point did they ever explain to me that they were only paying for a dehumidifier in the laundry room. Quite the contrary as multiple Champion employees told me how drywall would have to be replaced throughout my home (not just the laundry room) as a result of this incident and they all said Champion would of course pay for it. It is insane that they would replace appliances without accepting fault or accountability for the water damage caused by the appliances they replaced.

The first time I used Ziggys we had a duel climate home. The upstairs wouldn't turn on when the…read moredownstairs was working overtime. Luckily Ziggys Heating and Cooling came as quick as they did! Fast, efficient, and on time. A company that actually wants to work right now! The second time we used Ziggy was to have our new home looked over. Fast and fair quote! He even did a new thermostat while he was here. We will only use Ziggys for our heating and cooling!

From the owner: Kill the Chill.. Call Ziggys for your next system…read moreevaluation.

One star only to post: DO NOT USE THIS COMPANY. THIS COMPANY IS NOT A GOLD STAR STANDARD PREFERRED…read moreBY LENNOX. LENNOX WILL NOT STAND BEHIND THEIR PRODUCT IF YOU PURCHASE FROM SUPERIOR. We have called another company to come and fix our new unit. Lennox will honor warranty from the other company...not Superior. Superior doesn't not answer the phone, return calls nor do a good job...go anywhere else just don't use Superior. Sorry we did.

I inherited an HVAC system after purchasing a home and when the weather got warm it was evident the…read moresystem wasn't cooling. I found that Superior Comfort Systems installed the unit so I called and was told it was under warranty and someone would look at it. The tech told me they had serviced this several times during the last few years and there was something wrong with it. He added refrigerant which leaked after three days. Now, the first thing about this company is they don't answer calls. On average a call was returned four days later or if I happened to have caught them after numerous messages which was always answered with an excuse as to why they hadn't returned my call. I explained that the unit was still not working and the temperature was getting hot. They scheduled a second service call and told me someone had to come out soon because the warranty was due to expire. The second tech came out and put stop-leak and refrigerant in it and told me he thought he would have to return. That lasted three days. After numerous calls and messages, I finally connected again days later and was told the warranty had expired. Now, the calls and messages were made from a Thursday through Sunday. Their website states that they are open 24 hours/day. That following Monday, after no success on Superior Comfort Systems answering their phone, out of desperation from the rising heat I contacted two different HVAC companies for a quote on diagnostics and perhaps a replacement. During the day I called the two other companies three times and each one answered immediately each time or called back within 20 minutes. I chose one who scheduled that day and showed me three leaking areas in the HVAC due to workmanship. I scheduled a replacement and it was done two days later. I don't recommend this company. Besides the poor work and the mysterious warranty on - warranty off it was extremely difficult working with a company that doesn't return phone calls.