Staff is very friendly and accommodating to the needs of the animals. They allowed my family to…read moregreave before putting our dog down. And has been just wonderful for my new dogs.

Best vet I have ever been to, super kind staff, and all around an amazing vet I will definitely be…read moregoing here again.

Receptionist is very rude. I called about getting a dog…read morespayed. I got a discount certificate from the Spay Neuter Assistance Program, they are 1 of only 2 vets on the network list in Vigo County.... I can't get in to use it because they aren't accepting new patients. I already have a vet, just need the spay service. WHY BE PART OF THE LIMITED NETWORK IF YOU WON'T PROVIDE THE SERVICE!!! People are trying to do the right thing and get their pet fixed and you're turning them away?! Remove yourself from the spay/neuter program network if you're not gonna provide the service.

Site says they're open until 7, called and voicemail says sorry we're closed at 3:02. 1 star…read morebecause I can't leave a zero.

Back in 2022 we took a kitty in to be spayed and such. The vet provided n upfront information about…read morethe cost of this service to us and it had been sometime since we have this done and we didn't expect th cost of 450.00 as we had taken others in prior for a very reasonable cost. So my spouse was upset about the cost at the time and now this vet makes it sound as though we did something wrong at the time and will not see any of our fur kids even when they are in need of care now and stop me that I would need to find another vet. It wasn't even me that was upset, not he, we were just shocked at the time and I was surprised but we paid it and I never said a word about it in any hostile tone or action. Somehow, being sticker shocked is now grounds for ignoring the needs of an animal over something that happen three years ago when someone was just upset from the cost at the time but they make seem as though something else happened but that isn't the case. He just walked out, I paid the bill with no hostile words or exchanges so they have decided to hold that against us and forsake the care of the animal in need. We have another vet we use, I was looking to get in sooner somewhere else in order to alleviate the little fella discomfort. Petcare Animal Hospital chooses to disregard the animal's needs for some one who got sticker shock three years ago so they put a note on our account that says: "The situation occurred in March of 2022 when Mr.X was upset about surgery charges for a cat which is the last time we saw you. You will have to find another vet." Who does that? It just says he was upset about charges and yet they won't see an injured animal.

Prices outrageously high..... and diagnosis questionable. Always check out reviews for all places.read more

Best place for vet services and dog boarding in Terre Haute. The receptionists are so nice and the…read morefacility is very clean. My dogs had a great experience staying and at an exceptional rate!! Thank you

The new vet refused to allow me to come back and meet him .My dog was brought in for an exam for…read moresurgery on cysts. Instead,of just letting me come back and meet him.He instead ,decided to come into the waiting room and tell him to go someone else.What kind of vet does that? Apparently,he thinks I should turn my pet over for surgery ,never even to of met him.I also wanted to show him the areas of cyst. We ended up getting into a cussing match.I have had animals all my life,from horses,to a wolf.Ive dealt with many vets in my life.But,this man is rude,arrogant ,and even refused to tell me which school he graduated from. I have never seen a vet behave in this manner. He's lucky,I m not a man. Btw,I took my Belgian Malinois last week,because I thought he'd been shot by a pellet.The vet said he couldn't find the wound,but,I did when I got home. I love susy she's wonderful.And,Dr,Lee was great.But,this new vet at Cross,I doubt if he's qualified to clean up a pile of dog crap.

Im still so disappointed in ths procedure my dog had to endure to come out still limping horribly…read moreto this day. And with his paw turned outwards. He hobbles on 3 legs most of the time looks like his leg hurts him when he does use it. For the cost of the surgery he should be in better health than this. Im looking into seeinv what actions i can take to make him be held accountable for his mistake. I believe he didnt set his leg right thats the problem. He was a puppy when this happened they for the most part heal up well and fast. The whole process was not quite right. I need advice on what actions to take. Small claims? Or get lawyer .

Had an absolutely terrible experience today. I made an appointment last week to get my two cats in…read moreto get their updates shots and wellness checks. Both my boyfriend and I had to work today, so they let us do a drop off appointment. We dropped them off at 7:30 this morning. I had asked if they knew when they would be done, as I was taking my lunch at 11, and they said there was only one doctor in today, so they couldn't give me an absolute answer. I totally understood that. I waited all day to get a phone call and never got one. 10 minutes before I got off work (3:50 pm) I called to see if they would be ready to pick up at 4. They put me on hold for a few minutes and then said that they had a few emergencies come in and that there was one more appointment and then they would get them done and that I could go ahead and head that way. So I came in at 4:10 to pick them up. I got them home and they were drenched in their own urine and had feces all in their carriers. It looked like they hadn't been taken out of their carriers all day and sounded like they had forgotten they were even there. I am very disappointed in the service I got today and they will not be coming back to this vets office.

We are very thankful for this facility. Without facilities such as this, Thunder would not have…read moresurvived his injury. We owe Jessie a debt of gratitude.

If it were possible to leave a negative number of stars I would. I took my sick cat to them twice…read more Each time a week apart. They did blood work and x-rays but couldn't find anything wrong with her. Her white blood count was up some and they said she had some kind of calcium in her blood. Charged us a fortune for antibiotic, eye drops, and a pill to simulate her appetite. After the 2nd visit she got no better and we tried to get her in but they were not open so called next day still not open. Husband finally got through on the 9th but they couldn't get her in till the next week. I was at an appointment in Indy and my husband told me this when I stopped for a drink. That was unacceptable to me and I tried to call them but no answer so I called Brown Vet and they let me bring her in on an emergency visit. They felt that her head felt strange and her eye pressure was crazy high. They did x-rays and found my poor baby was rittled with osteosarcoma. We had to put my baby out of her misery. RIP Boo Boo

I have 5 dogs and will not trust ANYONE but Heritage Animal Hospital (BOTH NORTH AND SOUTH) to care…read morefor them. They have always been attentive to the needs of our babies, following up, making sure meds are filled on time, and sending reminders for upcoming care so the immunizations do not lapse. My dogs are healthy, immunized, cared for, and alive because of this hospital. FIVE STARS ALL DAY LONG!!!

I'm at the last straw with Heritage! Every time I go in there with one dog it's been at least $250…read moreor more. The last thing was my neighbor's dog, they had no answers to his bound up bowels and just said "it should pass" after an exam and x-rays, etc. So we got some diatomaceous earth, from googling a treatment. It worked, but the vet trip was useless! Except we knew what to attack. My next debacle was I took both my dogs for grooming, and was told they needed shots updated, but it was only bordatella so I consented. When I paid, it seemed too High (again!) and Cooke had added an exam for each, $24x2, which I had not been told was necessary MAKE SURE YOU CHECK THE ITEMIZED BILL BEFORE YOU PAY!! THESE "vets" knew I had taken my dogs elsewhere for primary care, and did this to me! HERITAGE WILL RIP YOU OFF! zero stars No one can afford this these days, I guess all the massive buildings have a big mortgage payment, is my guess. Utilities too!

We had a wonderful pet buying experience here. Found entire staff to be very knowledgeable and…read moreextremely helpful. We worked directly with Megan Ferency and she was a delight. We conversed several times both by email and phone before making our trip to Terre Haute. Found this store to be very clean and cheerful. Many happy customers checking out the wide variety of pets. Employees all seemed very caring, courteous and concerned about the welfare of all concerned. Pricing seemed very reasonable and you get lots of extras. Puppies are already microchipped and vet checked, you even get a free vet visit after purchase which we've already taken advantage of. Out pet is in wonderful health and a complete joy. Thanks to all!!

I went in an the tucking little ferret bit me really hard I was dripping blood and my friend had to…read morepry it off of me. the workers were absolutely useless two of them just looked at me while I was calling for help and then they gave me a baby wipe and when I asked if they had a sink I could wash my hands in and said no. How hygienic. Anyway my finger lost feeling

I'm not usually someone to post something like this, but I'm extremely angry. Last Sunday, Kyle and…read moreI went to the Terre Haute Humane Society and wanted to adopt a dog. First off, we wanted to adopt an older/adult dog (not a puppy) because we know there are so many that have likely been there for a long time, while puppies seem to go in and out pretty quickly because everyone wants a puppy. After asking to see 4-5 different adult dogs and not seeing a single one of them, the staff steered us in the direction of a puppy. It really seemed like they did not want to show us any of the adult dogs. They had a few litters of puppies, and mentioned 2 chiweenie puppies. Kyle has been wanting a weiner dog so we asked to see those two. They brought them both out to us and we fell in love with them! We decided we would apply to adopt one of them (I'm only allowed to have one pet living on campus). We hung out with the puppies and held them for about a half hour, and then filed an application to adopt. While we were hanging around in the lobby with the puppies, a couple came in to pick up a cat they were set to adopt, and a staff member told them that the cat was gone because another family had come and adopted it between the time they applied and Sunday when they had an appointment to pick it up. The couple was completely blindsided by this and was really upset, but went ahead and picked out a different cat. This should have been a red flag to us, looking back. So anyways, we file our application and we were told that they would call us on Tuesday to let us know if we were approved. We were so excited, as soon as we left we went straight to pet smart and looked at the prices on beds, food, puppy pads, harnesses and leashes, toys, etc. to prepare for if we were approved. Well, Tuesday comes and goes and we heard nothing. Wednesday at lunch we still hadn't heard anything, so I called and left a voicemail. The same thing happened on Thursday. Yesterday was pretty crazy for me so it totally slipped my mind to check in on Friday. So, today Kyle drives out to the shelter and when he walked in, the staff member literally said to him, "What do you want?" Kyle explained why he was there, he hadn't heard back after leaving messages, and the staff member said "Uh nope. Not the chiweenies. They're gone." Kyle asked what they meant and they told him that a family had come and adopted both of them this week. They first of all never contacted us to even let us know if we were approved, let alone to inform us that the dog we wanted was gone. We were very excited for this puppy, so of course we're a little sad about it not working out and we can only hope both of them went to a good home, but I'm extremely angry from the lack of communication and professionalism from the staff at the Terre Haute Humane Society. I'm really sad too because I have always been an "adopt, don't shop" type of person which is why we went the route of adopting through a local shelter. However, I don't think Kyle and I will ever support them in the future, which hurts because we know that each and every animal in that shelter deserves better, happier, fuller lives. But this is already the second time in the span of one week that I've witnessed/experiencing this happening. I'm not here to tell you not to adopt from them, because those animals need good homes, but please don't get attached to a specific animal or expect any kind of communication or professionalism from them, or you will be let down.

These reviews are infuriating!!! From the several hurdles you need to jump before adopting to the…read moreunprofessional and disrespectful staff. Shut this place down and give the animals to other adoption agencies to handle. You're playing with peoples family and emotions and you deserve all that happens to you!