He put in a new battery to my Brietling Aerospace while I waited. Quick efficient service! Watch…read moreworks! Drew M.

I brought four watches in for my wife and myself. These watches ranged from high end to casual…read morewatches we wear to sporting events. EACH needed a battery and any other service noted. All were replaced while I waited (15 minutes)! It is comforting to know there are still craftsmen available to perform the work required when so much seems disposable now!

Staff was super helpful and even honored a discount from Etsy. Hours are a little tricky but they…read morestayed until 5 after closing for me to pick up my ring. Great people!

Went by to get my watch battery replaced and they were able to do it while I waited. it was a very…read morenice and friendly store. it was nice that they were not a large corpoate store who just wanted to get you in and take all your money. The prices on the jewelry seemed to be very reasoMable I noticed while waiting for my watch.

Stopped in for an inexpensive watchband to be adjusted, greeted warmly by Mr. Carter. Repaired my…read morewatch band and I recommend this jeweler.

We visited Estate House and purchased the 9 diamonds band. The Estate House treated us as if we…read morewere spending 10's of thousands of dollars. The owner was present and warm as were the sales associates. We were so impressed with just the atmosphere and warmth of the business that we came back for my husband to have ball barons, placed in a heavy diamond and gold ring as well as to have appraisals done on our other jewelry. If you happen to be in Knoxville ring or jewelry shopping, I highly recommend this store. They offer more than just high quality jewelry. They buy gold and silver coins etc. The customer service and variety of jewelry is a 10 out of 10.

I have had two great experiences now selling with Sam. He is a great communicator and pays right…read moreaway. I highly recommend doing business with these people.

Very nice people and great prices on fixing jewelry. Highly recommend them for all your jewelry…read moreneeds.

Fantastic company, after a horrible experience with their competitor, they gave us a discount even…read morethough they had nothing to do with the other company's actions. Friendly staff, clean shop, excellent jeweler, I'd give 6 stars if I could!!!!

On August 7 2025 I brought my antique Mantel Clock in for oiling to Steve Hirschhaut at Concord…read moreWatch, Clock, & Jewelry Center because I trusted him. When I brought in the clock they said it would be 5 months due to surgery on Steve. He sold his interest in the company last November. I was not consulted as to whether I wanted to take my clock back or leave it there. On January 6, 2006 I asked for a status report on my clock. Had to leave a message and asked for a call back. NO CALL. On January 8, 2026 They said they would call with an update. NO CALL. On January 8, 2026 They said the clock maker was bringing some clock back which had been repaired. Mine was not in this delivery. On January 13,2026 They said they would call with an estimate. NO CALL (they said my voicemail was not set up). On January 22,2026 I was given an estimate of $280.00 + tax and that it would be 3 weeks. Said their clockmaker was Black Bear Clock Repair in Kodak. On February 24,2026 had to leave a message about the status of my clock. NO CALL. They said they will contact the clockmaker for a states report. Said she will call me (ya, right!). Was unaware that oiling a mantel clock took 4 1/2 months. It has now been almost 7 months since I dropped off my clock - the new management has had it for 4 1/2 months. I am wondering if they even have my clock and are just stringing me along.

Went there in September to check on a watch left there a few months earlier. The watch wasn't ready…read morebecause the crystal had not been received. Called numerous times, no voicemail. Drove over several time, weren't open. Called before Christmas, was told the crystal was expected to arrive in two weeks. Left my name & phone number so I could be contacted to pick up the watch. Once again, tried calling - no voicemail, drove by - not open. Tried emailing a person who appears to be related to the clock maker! The people I met when I was there in the early Fall were very nice. At this time, I just need to retrieve the watch!!

Needed an appraisal for some family jewelry, and Jerry not only gave an appraisal, but additional…read moreinformation on the age and cut of several stones and the historical use of several pieces. Definitely recommend Fountain City Jewelers for appraisals.

I have purchased several pieces from this shop. Always good service and lovely options to choose…read morefrom.

Wonderful Store!!! Thos place is amazing and the owner is fabulou! Will forever be a customerread more