We visited Estate House and purchased the 9 diamonds band. The Estate House treated us as if we…read morewere spending 10's of thousands of dollars. The owner was present and warm as were the sales associates. We were so impressed with just the atmosphere and warmth of the business that we came back for my husband to have ball barons, placed in a heavy diamond and gold ring as well as to have appraisals done on our other jewelry. If you happen to be in Knoxville ring or jewelry shopping, I highly recommend this store. They offer more than just high quality jewelry. They buy gold and silver coins etc. The customer service and variety of jewelry is a 10 out of 10.

I have had two great experiences now selling with Sam. He is a great communicator and pays right…read moreaway. I highly recommend doing business with these people.

Staff was super helpful and even honored a discount from Etsy. Hours are a little tricky but they…read morestayed until 5 after closing for me to pick up my ring. Great people!

Went by to get my watch battery replaced and they were able to do it while I waited. it was a very…read morenice and friendly store. it was nice that they were not a large corpoate store who just wanted to get you in and take all your money. The prices on the jewelry seemed to be very reasoMable I noticed while waiting for my watch.

I was frustrated with various sellers' and buyers' businesses that advertised as gold and silver…read morethat buy or sell jewelry and coins of those precious metals. few competent or reasonable pricing. At last, I came upon the folks at Phoenix Jewelry, Knoxville, TN. mid-morning Tuesday 3/17/2026. They quickly arranged for a visit at 12 PM after I indicated I had coins that I wished to sell. I was met immediately on arrival. Very professional and thorough gathering of data on my coins. I was surprised and happy with the price they could offer. It was better than any of my prior inquiries of other jewelers offered. I will use any future coins or jewelry either for purchase or sale to first ask Phoenix Jewelry. In point of fact, I am considering a mid-summer visit with the good folks at Phoenix Jewelry. JRB

Great service great people great layed back atmosphere. Good ole southern hospitality. 5 star all…read morethe way.

On August 7 2025 I brought my antique Mantel Clock in for oiling to Steve Hirschhaut at Concord…read moreWatch, Clock, & Jewelry Center because I trusted him. When I brought in the clock they said it would be 5 months due to surgery on Steve. He sold his interest in the company last November. I was not consulted as to whether I wanted to take my clock back or leave it there. On January 6, 2006 I asked for a status report on my clock. Had to leave a message and asked for a call back. NO CALL. On January 8, 2026 They said they would call with an update. NO CALL. On January 8, 2026 They said the clock maker was bringing some clock back which had been repaired. Mine was not in this delivery. On January 13,2026 They said they would call with an estimate. NO CALL (they said my voicemail was not set up). On January 22,2026 I was given an estimate of $280.00 + tax and that it would be 3 weeks. Said their clockmaker was Black Bear Clock Repair in Kodak. On February 24,2026 had to leave a message about the status of my clock. NO CALL. They said they will contact the clockmaker for a states report. Said she will call me (ya, right!). Was unaware that oiling a mantel clock took 4 1/2 months. It has now been almost 7 months since I dropped off my clock - the new management has had it for 4 1/2 months. I am wondering if they even have my clock and are just stringing me along.

Went there in September to check on a watch left there a few months earlier. The watch wasn't ready…read morebecause the crystal had not been received. Called numerous times, no voicemail. Drove over several time, weren't open. Called before Christmas, was told the crystal was expected to arrive in two weeks. Left my name & phone number so I could be contacted to pick up the watch. Once again, tried calling - no voicemail, drove by - not open. Tried emailing a person who appears to be related to the clock maker! The people I met when I was there in the early Fall were very nice. At this time, I just need to retrieve the watch!!

Went in here to get the clasp repaired on my gold necklace. The lady up front was very helpful ,…read moreand the jeweler got it done in like 3 days for me . I then brought in my other necklace and bracelet to get cleaned and he actually noticed damage to the locking mechanism on my bracelet and fixed it for free! Highly recommend this place to anyone in Knoxville

Great people! They work fast and do insight repairs! They are my go to for all things jewelry 100%read more

Very nice people and great prices on fixing jewelry. Highly recommend them for all your jewelry…read moreneeds.

Fantastic company, after a horrible experience with their competitor, they gave us a discount even…read morethough they had nothing to do with the other company's actions. Friendly staff, clean shop, excellent jeweler, I'd give 6 stars if I could!!!!

My wife and I went in to sell a 14k gold wedding band. We were pleasantly surprised at how quick…read moreand efficiently we were served. Great price...no hassels. We will be back!

Chris and his team are amazing to work with. We were looking for a couple pieces of different…read morejewelry and they listened to exactly what we wanted. He then presented us with options he had in stock and also gave us options he could order in and have in a very quick turnaround. I appreciate them going above and beyond for us!

Wonderful Store!!! Thos place is amazing and the owner is fabulou! Will forever be a customerread more