"This tow company doesn't enforce parking rules -- it exploits confusion. The plaza is covered in a…read moremaze of unrelated signs that don't apply to the area they towed from, and none of them meet Tennessee's legal requirements for towing. They took the car from an unposted area, created a bill out of thin air, and then used that pressure to walk away with the title. The entire operation depends on people not knowing the law: they manufacture the violation, monetize the panic, and then point to the outcome as if it proves they were right. Anyone reading this can see the pattern -- it's not enforcement, it's a closed‑loop hustle."

Towed my car and damaged it. Then said "too bad sue me" when confronted…read more Horrible reputation.

Overall excellent service Got to me quick and easy…read more Needed a tow and they helped out the

absolutely the best! very trustworth, very professional knowledgeable and TIMLY helped us very much…read morehighly recommend!!

I have used Malone's Wrecker service twice and I have always been very pleased. The response time…read moreis good - both times they arrived when they said they would. Rates are fair, and they are very knowledgeable and safe regarding the loading and unloading of the vehicle. I definitely recommend.

I got stuck in Johnson City when my car would not start due to severe winter weather. My roadside…read moreassistance sent Malone's Wrecker, and I could not have been happier with the service. Despite the brutally cold conditions, the driver went out of his way to do everything he could to get me back on my way. I highly recommend this towing company.

Noticed a flat on my RV when I was getting ready to leave in the morning. Call first line, they…read morecame by on their way back from another job. Very friendly. They discovered the only problem was a leaking valve stem. They fixed it on site. Very pleased with the service And the price!

When I had an embarrassing and complicated situation that required assistance from a wrecking…read morecompany (a large and heavy load slid sideways off a trailer), First Line was the only company that would come to my rescue. Brian helped me assess the situation, let me know what spec products I needed to purchase to better secure the load, got it centered & secured, and charged a very reasonable amount given the time, labor and gasoline that went into getting me back on the road.

Awesome team,Matt is super nice and very professional I appreciate their help as they were timely…read moreand courteous

Will not hire this company anymore. Catalytic converter was cut off from my vehicle. My vehicle was…read morenot in a wreck, just broke down. The place where we had to leave the vehicle had surveillance cameras and they gladly showed us that they were not involved in the thief of the converter. Someone spotted C&K truck along side of the hwy with my vehicle and the driver was seen back there with cutting tools. Being broke down is one thing but having to buy a converter is another. There's other towing services out there besides them. If you don't care if your converter gets cut off by this company then hire them. They lost this family as a customer.

I would strongly advise against using Tow Masters Towing & Recovery in the Johnson City area or…read moreallowing them to be dispatched by law enforcement. My recent experience was highly unprofessional and unacceptable. When I called, the individual who answered the phone initially did not speak. After I inquired about a vehicle being picked up by Agero, he launched into an unprofessional tirade about how Agero had cost him a significant amount of money and that he would never work with them again. Rather than assisting with the matter at hand, he focused on venting his frustrations in a manner that was completely inappropriate--especially considering that an insurance representative was on the call attempting to coordinate a vehicle move for collision repair. This behavior reflects poorly on the company and is not what anyone should expect from a professional towing service. If you are ever in an accident in the Johnson City area, I strongly recommend choosing another company.

Dangerous driver, approached me very quickly with his high beams on and had to be going 15+ over…read morethe speed limit, despite no traffic he swerved over into the right lane immediately after he passed when I moved into the right lane. then proceeded to flip me off at the next light

I locked the keys in my truck so i knew what i was doing and i was trying to help the guy out and…read morehe was extremely rude. he got my door open which was great but i don't appreciate how he talked to me and when i paid him he then tried to talk to me like i was a friend

If i could rate this company 0 stars, I would. The other weekend me and my girlfriend got into an…read moreaccident, and despite telling the officer we were on the phone with AAA, they still called this shady business. Fast forward to that afternoon, we were told the bill would be around $350. This was outrageous to us, as AAA would've been free. We arrive at his office to pay the bill and see a SIGN on the front gate saying that he charges $110 per tow(which is still expensive) and only $25 a day for holding, instead of the $200/tow and $50/day he was currently charging. When we brought this up to him, he reacted to us very poorly and began to catch an attitude with us. All in all, avoid using this man if possible. He runs a scummy and shady business. However, it appears as though he has a deal with the Johnson City Police Department, to screw other college students.

My name is Eddie Keplinger, I took my truck to Orileys auto parts let them check the alternator ,…read morethey told me it was bad.(they didn't charge me anything!) I also HAD car shield ( more like car shaft!) They are a joke!! They have a 10 million dollar lawsuit on them! I recommend never get car shield!! After I got took for 1,000 dollar. Browns Mill Auto told me I needed to bring almost 200.00 more... They never contacted me or anything, I never signed any paperwork. I got took for a total of 1,176.00 ( total from both Car shield and browns mill) All I can say is you better watch some of these garages they will take you too!! The man that works there told me that car shield wanted to send them a used alternator for my truck. All I can say is do it at your own risk!!!

Browns mill towing, the 1st 4 times they were great and patient this was in June and July. Finally…read morewe got my car and the dropped it off to be serviced..The young man was great!!