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    BrownTheo Cleaning Services

    1.0 (1 review)

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    Services - BrownTheo Cleaning Services

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

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    1 year ago

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    Izabella's Cleaning

    Izabella's Cleaning

    (5 reviews)

    Don't let this people into your home. The owner Jennifer Boyd is a big fraud. I made the big…read moremistake to pay a deposit of $200 using cash app. She said she will send me a confirmation. Confirmed that she will be there before 11. Showed up 12 noon. I sent her a message letting her know my carpet was cleaned and I will need to renegotiate also based on their lateness. I wasn't home so I told her I need to discuss before they started working. Before I got home they had entered my home and started "cleaning". We finally agreed on $300. A few minutes later she requested the balance of $100 before finishing the job and I let her know I will pay only after the job was done satisfactorily. She proceeded to walk away with the man she came to clean with, leaving my house a mess and claiming she had done $200 worth of cleaning. She had cleaned absolutely nothing and was out in her car for several minutes prior. Do not let this fraudster in your home and never pay anyone deposit for anything until they complete the job fully and satisfactorily. Karma will get you. I will send all the videos and pictures of the how they left my house to my bank for a full refund of my money. Stay away from this people!!!!! There are tons of reputable companies out there that are way cheaper and have honest owners. This is far from it. I regret that my kids had to watch the exchange. I used it as a teaching moment to let them know never to pay deposits to any unverified and unreputable business no matter how much you think you need the service. LOOK ELSEWHERE!!!! Don't let this woman into your home. Read the reviews this woman has on yelp and you will see that you should never hire her. Not a real business with accountability so she will walk away and leave your house in the middle of a job in a messy state. A real company will never demand full payment for a job that is not yet done. STAY AWAY!!!

    I chose Izabella's Cleaning Service because they agreed to come and do a move in deep cleaning…read morewithin a specific time frame. We closed on our home at 11 am and had movers coming at 5:30pm so we requested the cleaning take place between 12pm and 5pm. This allowed 5-hours of cleaning before my movers arrived. I should note that the price was $150 more than several competitors and they wanted 50% deposit up front for the move in deep cleaning. I am writing this because I would not trust these people to come in my home with or without supervision. Here is a summary of what happened. The day of the move two women (one was a team leader named Meg) showed up at the house a few minutes after 12pm. I was expecting more than 2 people given the specific time frame and the fact that it was a move in deep clean. The two ladies were polite, confirmed what needed to be done and said not to worry my house would be clean in time. They also informed me that they were both single moms and needed to leave to pick up their kids later in the afternoon but would be back quickly... Again I reinforced that we needed the house clean by 5pm. It didn't take long for things to get uncomfortable; within the first hour the two ladies politely asked me how much we were paying for the cleaning. I was hesitant to respond, they felt that their boss lied to them about how much the job was because they get paid a percentage of the cleaning fee. I told them the fee I agreed to pay and they were both visibly upset. They continued to discuss how they are always getting "screwed" by their boss. Over the next several hours the two ladies took turns leaving the house. The two of them were in the house together less than 2 hours between 12pm and 5pm. 5pm (5 hours from their arrival) came and the cleaning that had been done consisted of the kitchen appliances and about 10 casement windows. One of the ladies left at 530pm for the day leaving just Meg to clean the home. Our movers arrived at 5:30pm; we had to have them put our stuff in the basement and garage as to not interrupt the cleaning.... (If you have ever moved you can imagine how difficult this made our lives over the next several weeks) By 7pm (7 hours after arrival) we realized that our home would not be cleaned so we advised the movers to start moving furniture into the home. I asked Meg how we should proceed; this is when it got interesting. She got on the phone and completely lied to her boss. I overheard (eavesdropped) her telling her boss that the movers were in their way and slowed them down, she said that they only had one hour of cleaning left to do if they came back the next day, and I also heard her asking her boss if she could come get "gas money" from her. When she got off the phone she came in and offered to come back in the morning. She grabbed her stuff and left. I called the manager and explained that her employee just bold faced lied to her on the phone. I initially agreed to let them come back to "finish" in the morning, but after further thought I didn't trust them to be in the house now that our belongings were going to be in there. I sent a message asking them not to return and requested a refund. The manager agreed and processed a refund via PayPal. You would think it would all end there. More uncomfortable interaction - They had left a vacuum, I texted the manager that I would leave it in the driveway for someone to pickup, no one came... until 2 weeks later both girls were at my door. They asked me for the vacuum but were telling me they didn't get paid because I didn't pay. Yes, they were back at my door basically trying to guilt me into giving them money. I told them that I requested a refund and the manger agreed. I also indicated that about 10% of the job was completed, and that the job was understaffed for what was promised in the 5-hour time frame. I told them to direct their concerns to their boss and not me... Overall the manager did the right thing by giving me a refund. I accurately described the size of the property (sq ft and rooms), the house was not heavily soiled (little old lady owned it), and 5 hours should have been enough time for a sufficiently staffed crew to clean the house. She also promised two complimentary free cleanings that never came; but I wouldn't want these ladies back in my house anyway. No customer should be dragged in the middle of the employee/employer issues this company is having.

    Rose's Cleaning

    Rose's Cleaning

    (50 reviews)

    I've had Rose's cleaning team clean my apartment for over a year and they always do a great job!…read moreThe team is always quick to respond and open to any special request I may have. The pricing is more than fair and very transparent which I appreciate. I started with the deep clean which was amazing! After being in my apartment for 2 years the deep clean was a great way to start off ahead of the regular cleans. I am planning to continue using Rose's cleaning and I always love coming home to a clean apartment after they've visited!

    I hired Rose's Cleaning to clean the carpet in the one room in the house that has carpeting. It's a…read moresmall room and they were able to fit us in last minute. Great! I spoke to Jim on the phone to book the service, and he was really friendly and helpful. He said his wife Rose would be in touch with a quote after I texted some pictures of the room. I don't know who I was texting with in the end. They quoted me $100. The two workers arrived right on time, were very polite, and did a beautiful job! However, they spoke no English and used a phone app to communicate. (You speak into the phone, they read the Portuguese that's generated, then they speak into the phone and it spits out English. Who knows how accurate it is.) I lived in a foreign country for 6 years and while I wasn't fluent, I had basic proficiency in the language... admittedly I worked in an industry where people spoke English, but for day-to-day things I was glad I could read and handle basic conversations. (This was pre-smart phone.) I'd love to hire Rose's Cleaning for their organizing service, but can't imagine how you'd do that with someone you couldn't talk to. They get good reviews for that, so maybe I'll try it. I'm skeptical but interested. If all you need is cleaning it probably doesn't matter that you can't communicate without a phone translator. Their work was beautiful and they were punctual and polite. All of that is great. I'm glad they could fit us in!

    BrownTheo Cleaning Services - homecleaning - Updated September 2026

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