A word of caution to anyone considering using the Masiello Realty Group. I hired them to represent…read moreme in the sale of a property in Cathance Township Maine. They were extremely friendly and seemed professional. I talked to my agent openly about what I needed to get out of my property and we had numerous conversations about what costs would come out at closing. Several of these conversations were during the time of negotiations with a potential buyer. I even requested a copy of the closing documents ahead of time so that I could review them and be prepared. They were sent to me. All seemed fine and exactly how my agent and I had discussed. At closing the documents presented to me to sign were NOT the same as the ones they sent me to preview! There was an additional 2%charge to me that was never discussed or even mentioned. Needless to say I was not happy! The charge was listed as a possibility in the contract between me and the realty company but was never mentioned anytime during our conversations, nor was it listed on closing documents that were sent to me before closing, it only showed up during our scheduled closing meeting. It was a 2% charge on top of their 8% commission so for me that was a significant amount which caused me to fall short of what I needed to get out of the property. So I caution anyone considering using them. If you think they are working for you, they are NOT! My experience with this realtor ended on a very sour note, Underhanded and Unprofessional! I would never recommend them to anyone.

We had the good fortune to have the phone answered by Linda Hitchcock. No, we weren't in town, or…read moreeven in the area. As a matter of fact, we were not even in New Hampshire but inquiring about a listed property from 2700 miles away. Some people could just take our call with a grain of salt or ignore it as "sure, out west" but not Linda. From the first moment we spoke to her she gave us professional courtesy, answered our questions, and offered her research. We really liked this particular house and flew out to New England the next day to take a look. Once again, Linda was professional and prompt, arranging the showing and working with us as a trusted advisor when we wrote the offer the same afternoon. By 6pm she called us and said the sellers had accepted - an absolute successful conclusion thanks to her guidance and knowledge of the local market. After we flew back she continued to shepherd the process on our behalf, was present for inspections, coordinated with title, provided timely email communications, and took us to the finish line. Sure some agents can help you buy a house, but Linda Hitchcock went the extra mile and made it happen like a seasoned real estate athlete. We highly recommend her services and are extremely satisfied with our experience with her, especially as out of state buyers who needed someone local as our proxy. This is the kind of experience where people like her prove their value to both customers and the company she works for. Five stars!

Nancy Proctor of the Masiello Group: The best there is ... None better!…read more We spent many months deciding that we wanted to live in Keene, New Hampshire, as well as reviewing online the many homes that were available in that area. From past business and personal dealings, we knew that a key person in helping us acquire the home of our dreams was a broker well acquainted with the area in which we wanted to live. After researching the online reviews of many New Hampshire brokers, and interviewing some, Nancy Proctor seemed the best and most able broker to guide us in the acquisition of our new home. Working with Nancy, it became very evident that she is an extraordinarily knowledgeable and skilled broker, who not only conducted and coordinated all aspects of the purchase of our future home with great facility, but was available to address our questions and concerns at all hours of the day and night. She listened very carefully to our needs, hopes, expectations, and wishes, and patiently took us to view homes that we thought were suitable, as well as some she thought were ideal for us (even though we hadn't considered them). In all respects, she was a most warm and caring, personable, informative, efficient, and effective advocate for our interests in buying a home in the Keene area. Once she brought us to the home that she and we agreed met all our requirements, she worked very hard to achieve the purchase of the home for us and was an excellent intermediary with the sellers, helping to assure that all issues and concerns were successfully addressed. As a result of her efforts, we were able to acquire our home within one month of starting our search with Nancy, closing within three months thereafter. She did an amazing job of orchestrating the closing as well, making it a very quick and straightforward process.

We recently bought a house in Cheshire County. Of course it's difficult to really get the feel of…read morehouses from across the country, but the agent we contacted, Bob Tisdale, did his best to guide us across this unfamiliar territory and never complained about all the hoops we were making him jump through. Since neither the mister nor myself had ever gone through this process of finding, negotiating, and closing on a house, we had a lot of questions and concerns but Bob was very good and prompt about answering what he could and finding out the answers if he couldn't. We ended up in a very nice house in a very nice school district for the hamkey, and at a good price thanks to his patience in dealing with the selling party. We also met Nancy Proctor, the manager/fellow realtor, and really respected her professionalism. I hope to never never never move again, but if we had to, I would trust Masiello Group to handle the listing with no hesitation.

This man knows his stuff. I would highly recommend David if you are looking for a realtor who will…read morebe worth the money you pay them. He is extremely honest, and one of the most respectful people you will ever meet. Trust and rely on his knowledge during your home sale process, and your house will sell faster than it would if you hired anyone else.

"Dave, I vetted four agents before selecting you to market my home. I choose you for a number of…read morereasons. I have not had a real estate transaction in over 25 years. The "rules" have changed significantly. You were able to concisely explain the changes in terms I could understand. You presented a strategy for positioning the property and tactics to screen in/out prospective buyers. You were available to me during the entire process, calls were immediately and effectively handled. I was traveling overseas when the closing actually occurred. Once again, handled flawlessly. Thanks again for exceeding my very high expectations!"

Kim Mastrianni went out of her way to help us in a very hectic house search. We live out of state…read moreand only had a couple days to schedule showings across a wide geographic range. I must have sent her like a million emails and she handled everything like a champ, even doing a Skype showing of one property beforehand since we would not have been able to fit it into our schedule. She was super knowledgeable about the area and provided very fair, unbiased advice about each property. I felt like I had someone on my side, not someone just trying to close the deal at any cost (like I have felt with some realtors in the past). We ended up choosing a property in VT which was unfortunately outside of her range, but again Kim was supportive and wanted us to be happy and find the right home for us. If you're looking for a realtor in SE NH, don't think twice about choosing Kim. She'll exceed all your expectations and will give you the honest outlook you need to make a good decision!! 11/10 would recommend!!

The landlord my roommates and I rented through was one of the most unprofessional people I have…read moreever dealt with. He was reluctant to provide the services in which he was responsible for. The house was in very low quality move in condition with little to know cleaning done prior to new tenants. In the 2 years we rented with him we had 5 guys in the house (which was against the rules) and still had the rent increase. On several occasions he made claims of not receiving our rent checks even after cashing them! The contractors that were hired did not finish their jobs, and if they did the repair would only last for a couple months. Throughout renting our landlord would tell us how much he appreciated us and respected us only to turn to our parents and say the complete opposite, never addressing problems with us. Finally comes his fabricating of truth on the security deposit. Claims were made of us intentionally damaging property that had been either damaged or in very poor condition upon our move in. He has attempted to charge us more than our rent without evidence of damage and itemized quote from contractor. His intentions were to pay to repair his house with our money. If you are in the area and interested in renting with this company steer clear of Ed!

Avoid at all costs, these people are scoundrels. One of their realtors set me up with an apartment…read morein Winchester. Four months later the town had put a cease and desist on the property because the landlord potentially exposed us to asbestos. When that happened the realtor said she would look for a new place for me and the tenant below me. She also gave us a lawyers number. The lawyer didn't even deal with tenants and only represented landlords. I reached out to her to inform her of this and I never received a response. The next time I heard from her was over a month later, after I had negotiated a way out of my lease with the scumbag landlord they set me up with. They will set you up with a landlord who will take advantage of you. Then they will refuse to accept any accountability and leave you to sort it out for yourself. They are genuinely bad people. Truly.

Don't waste your time. They do not respond to inquires. When you contact them their software…read moreimmediately creates an account for you whether you want on or not. Other real estate companies are doing the same. But Thackston doesn't respond to any inquiry.

Chris Lewis is the absolute best realtor in the area. It's not only her experience that sets her…read moreapart, but her compassionate approach to helping her clients navigate the unfamiliar terrain of buying and selling. She is truly a remarkable realtor and human being.

Kerry Mulverhill is a gem of a realtor! As a result of her expertise, I am writing this review from…read morethe basement of my family's new home with a big smile on my face. Although this was not our first home, it certainly felt like a first-time buying experience as many of the rules that applied in 2014 no longer applied to the housing market of 2024. Given all that, Kerry was the perfect individual to help us navigate this brave new world. Let me tell you why. First off, and possibly most importantly, Kerry has a great vibe. In January of 2024, my family and I began what turned out to be an extended search for our next home. In total, it took about four and a half months for us to find "the one." During that period we naturally spent a good deal of time with Kerry. In short, she is a delight to be around: easy-going, funny, and knowledgable. Kerry is also exceedingly responsive. During our long-haul search, I do not think we ever waited more than 20 minutes for Kerry to return a text message or call. This was crucial because we were searching from afar. At that time, my family and I resided in Saint Albans and would drive down to SE Vermont on the weekends to look at homes. Kerry always scheduled viewings that were very convenient for us and would offer to conduct virtual walkthroughs when possible. I know she was working with many clients at that time, but we always felt like we were the top priority. Kerry is knowledgeable. From helping us to understand the dynamics of the local markets that we were looking in, to suggesting ways for us to remain competitive in the face of all-cash offers, Kerry has a wealth of knowledge at her disposal. In short, Kerry is an awesome individual who demonstrated tremendous effort and ability in helping us find our little piece of paradise. My wife and I count ourselves fortunate to have crossed paths with this high-performing professional.