Thousands of Dollars of Unnecessary Property Damge - Absolutely Zero Accountability…read more We hired this company when we suddenly lost water to our house. After a rushed & cursory assessment, they required us to dig up over a hundred feet of our yard & driveway, only to later determine the problem was in the well & no digging was required whatsoever. The company failed to do a proper leak assessment & cost us thousands of dollars in additional labor, subcontractors, materials, & SIX DAYS without water, all for something they should have identified & resolved within several hours. When we expressed our discontent & contacted the owner, he made up a litany of excuses to justify their work & has since refused to call us back. We completely lost water to our house one evening. We have experienced low well water before on occasions when we used too much water, but this was different as no water was running at the time & the pressure would not rebuild, no matter how long we waited. After waiting more than a day for the well to replenish, County Pump came by to assess the issue & quickly alleged we had a break in our offset line (the pipe that runs underground from the well to the house). They said there absolutely had to be a break underground & never even considered the issue could be elsewhere. They contacted a digging contractor that wouldn't be able to dispatch for several days, so we hired our own to expedite the excavation. After three days of digging, County Pump returned to replace the offset line, only to turn the pump on & still have NO water flowing to the house. Confused, they deliberated with their management & only THEN decided to remove the pump from the well, upon which they discovered a large break in the water line right above the pump. Suffice to say, the issue was always in the well & we spent excess time & money to dig up our yard & driveway for no reason. We signed their paperwork with the hopes of moving on, but after corresponding with multiple other contractors, it became clear that the issue should have been easily identified & resolved when troubleshooting; it's common practice for a pump company to raise the pump several feet from the well to test flow from the pitless adapter, but County Pump never even considered what ended up being an obvious issue in the well. I expressed my dissatisfaction to the techs while they were onsite & insisted their management contact us, but they never corresponded until we called their office multiple times afterwards & left messages with their owner. When we did eventually connect with the owner (Doug), he was highly defensive & downright combative - he refused to empathize with our poor service experience & insisted on a number of excuses to justify the additional digging & pipe replacement. In particular, he tried to convince us that the offset line had to be leaking because of water that appeared in the trench that was dug. Putting aside the fact that the digger (who's performed this work for over three decades) said the pit water was instead consistent with surface ground water AND the fact that it rained all night before County Pump returned, I explained to their owner that an offset leak couldn't be the cause, considering they ended up replacing the line & STILL did not receive water at the house, therefore no water could be flowing from the well & leaking through the original line. Doug instead talked in circles, seemingly more to justify their work to himself than to convince us. He said he'd call us back to sort things out - we've since never heard back. In summary: 1. This company provided a poor assessment. This has been confirmed through correspondence with multiple contractors. 2. They required us to perform a ton of expensive, unnecessary, & destructive services which also prolonged our resolution. 3. We paid them for services rendered & insisted their management contact us. 4. Only after continuous calls did they respond, at which time they took no accountability & chose instead to argue with a paying customer. 5. They ghosted us - no correspondence has occurred in the weeks following the call with the owner. This is a testament to a company that is completely devoid of integrity. Do not hire County Pump

I called at 9:00 PM, the night before a 12-24" snowfall was predicted, because we didn't have any…read morewater. The call centered took my information and within 15 mins. Dan called me back to say they would be out first thing in the morning. They called early the following morning to say they had a foot of snow in Leominster but would be out as soon as it was safe to travel. While I sincerely appreciated their offer, there is no reason anyone should put their life at risk just to get our well pump working, so I asked them to stay home and come the following day. At 8:05 AM they called to say they were on their way and had the problem fixed by 9:30 AM. I am once again thoroughly impressed by their customer service, knowledge, professionalism, and reasonable prices. They are the gold standard that other companies only aspire too. Thank you, thank you, thank you.

Great customer service. Did a great job installing my remote start and explained everything well.read more

Bought a used car with dark window tinting; too dark for Massachusetts. Called at 9 AM to ask if he…read morecould remove the tint, which he did, SAME DAY, by 3 PM!

My goto to place when I need a plumber. My pipes burst during a blizzard and they came out to…read morehelp me. Great price, great service.

Twin City has been my go-to plumber for years now. Jon the owner is extremely knowledgeable and…read moregives a good value products and services to his customers. Ray and the other plumbers are courteous and professional. They have pulled me out of difficult situations a lot lately. Just one of the hazards of owning a 100+ year old house. It's difficult to find professionals that you can trust these days , look no further folks. Jon and Ray will give you the straight scoop and a reasonable price for your project. You can rest assured the job will be done right.

Great job quality work and pleasant to work with. I would recommend highly. Good price, well worth…read morethe price.

Terrible results. After only six months the wheel tracks from just driving up the driveway are…read moreevident in the new asphalt. I am shocked. Every day I go out and look at it. Of course, where the vehicles ( A mini van and and Honda CRV ) park is much worst. To keep it to a minimum I try to park in a slightly different spot. Imagine that, you can't park in the same spot. And the wheel divits are even evident for the rear wheels, yet both vehicles are front wheel drive. What a mess. Find someone else.

I recently switched from a company I have been with since 1972 , went over to Spadafore. They are…read moreso friendly, easy to deal with and delivered the oil on time. I could not be happier with this Company. They are local and are much better at customer service than my previous oil company. I would recommend Spadafore Oil.

The Best Oil & AirCondishing, Affordable Oil prices, Outstanding products and services, Love my…read moreNew Air conditioning units. Keep my Room's Cool , Energy Saver. So if you want to be really Sticky this HOT, HOT, SUMMER. Call Spadafore, Best in all of NewEgland.

The sealant this company applied to my driveway didn't last 6 months. Workers didn't even seal the…read morebottom of the driveway properly they missed a big spot. The owner said he would repair cracks. Never came back to repair them. Didn't create a slope from the foundation to let water run away from the house. It pools water. Overpriced horrible company. $5500 worth of work. Final outcome looks like shit. Should have used City Line Paving.

We had Miller's Paving (in Mass) come to dig up our old driveway and replace with new paving. We…read morealso had them dig out half of the cement in our garage and replace with pavement. They widened the areas we wanted widened and did an excellent job. We had so many areas to be done and the crew was in all of them at the same time. They were respectful of the property, very professional and it was very obvious that they knew what they were doing. We are very happy with the work they did and would definitely use them again!

great Pricing, very professional did a really nice job seal coating my driveway very responsive…read morewould highly recommend fast turnaround time from the time I inquired about it to the time it was all done

We recently had our driveway re-paved by Aldridge and Sons Asphalt Paving. Kingston showed up for…read morethe quote, at the time and date we agreed to. He provided the quote and the return date to complete the work. Kingston and his team showed up on the date discussed and finished the job in one day. We had cracks, dips, grading issues and a significant sink-hole. We discussed all this with Kingston and he addressed it all on the day he provided the service. We are pleased with the outcome and would recommend them to others.

Great service and pricing. Very prompt with delivery and their follow up for future deliveries are…read morealways spot on. they call and I usually have just under 1/4 of a tank. Dan and his family are friendly and support our community in many ways. We have had issues with other oil companies that delivered higher mixtures of bio-fuel oil that caused major problems with our burner. Never an issue with deliveries from Thomas Fuel. they even helped us correct the issue we had without asking us or any cost. Everyone in Lunenburg please support all of our local businesses like Thomas Fuel.

We have exclusively ordered our heating oil from Thomas Fuel, for almost 30 years…read more Why? The service is excellent. In 1990, we were renting & had never ordered or used oil for heat. I had $100.00 to buy the oil. At the time, the cost was about $1.50 gallon. No other local oil company would deliver, they all had a 150 gallon minimum. One company acted like something was wrong with me, the lady said "It's only $50 more that we require" SMH as some people don't comprehend when I say I only have $100. Thomas Fuel was the only heating oil company who would accept & deliver my order of $100.00 and did so the first thing in morning, on next day. We bought our house about 4 months after our $100 order & have been faithful customers to Thomas Fuel. For the additional $50.00 required from all the other oil companies, they lost out 29 years of a loyal customer. Thomas Fuel is great, delivers withn 24 hours & has always been considerate to us. We will never order heating oil from any other business. Thomas Fuel has been, and continues to be, the best dependable & reliable Oil Delivery Co. in the Fitchurg, Lunenburg, Leominster Area.