Karl helped install a dishwasher for me, and he did a fabulous job. He was reasonably priced,…read moreflexible with scheduling, and pretty quick. Highly recommend!

From the owner: I've worked for and owned a number of rental units and houses. I've installed certain plumbing and…read moreelectrical work that doesn't require an electrician, and I'll let you know if the need requires a professional. I've done a bit of every aspect of construction including framing, roofing, flooring, cabinets, and appliance installation.

I typically give service professionals grace, but our experience with Mr. Appliance was deeply…read moredisappointing and unprofessional. Today, the technician, Skyler Mead arrived to repair our dryer. While he sounded pleasant on the phone, his demeanor shifted the moment he entered our home. My husband politely asked if he could remove his shoes , a standard request in our home. Before my husband could even finish his sentence (he was about to ask if he could wear booties), the technician abruptly responded, "I will not take off my shoes," and began citing OSHA violations, malpractice concerns, or something to that effect. There's a way to approach someone when they simply don't know the policies or requirements of a service technician. My husband was not aware that removing shoes could be an issue -- that's why he asked. It would have gone a long way if the technician had simply educated us respectfully, rather than immediately becoming defensive and rude. A calm, professional explanation would've been more than enough. Unfortunately, the tone he set from that moment carried through the rest of the visit. When my husband later tried to be kind and asked how his day was going, the technician ignored him entirely. A few minutes later, when asked how things were going with the dryer, he mumbled under his breath that he was still working and would "let us know." He made no effort to communicate clearly or respectfully. Finally, he decided to speak to me about the dryer, and told me he needed to check availability of a part. I didn't know if that meant someone would call us later, so I asked for clarification, if someone would call us back with information he snapped, "I'll go outside and make the call to check on the part." Again, the tone was unnecessarily sharp. We were simply asking for clarity, not being difficult. To his credit, his demeanor began to shift toward the end of the visit , perhaps he realized how unprofessional he had been. He apologized that he didn't have the part, gave us his card, and offered to help if we needed anything else. But by that point, the experience had already left a bad taste. It's also worth noting that both my husband and I are professionals--he is a physician and business owner, and I am a nurse--where delivering excellent customer service is a fundamental part of what we do. We interact with people from all walks of life every single day, and regardless of our personal views or how someone presents, we treat everyone with respect and dignity. That's the bare minimum anyone should expect in their own home. Unfortunately, Skyer did not extend that same courtesy. I'm not going to speculate on why we were treated this way, though I can't ignore the fact that the thought crossed my mind that race may have played a role. Whether that was the case or not, it doesn't take much to treat people with kindness and respect. Whether you're having a bad day or not, when you step into someone's home as a professional, decency should not be optional. Sadly, that was missing from our experience with Mr. Appliance.

Service next day. Ordered parts and fixed within two days. Accurate quote. Would recommendread more

The technician, Steve was very professional, and performed services well. I would trust and use…read morehim again. My services went through American Home Shield. When I filed for services, Sears Appliance responded immediately with an appointment that was very timely - my oven control panel was going out. However, the appointment was soon rescheduled as a part needed to be ordered. The second appointment I stayed home (8-4) and no call, no show - I rescheduled. 3rd appointment good with notice of in transit (after I called to ask) but overall took about 3 weeks to fix oven. Aside from long time to fix - and the no-show, no-call appointment, I would've rated MUCH higher.

The repair man Calvin was great. Sears however sucks! They…read moredo not know how to keep an appointment. Sears rescheduled on me for four weeks each time saying between 8 and 8 pm. So a simple repair cost me at least four days of missing work for them to say sorry we just couldn't make it today. I wish I would have never bought the Lowe's protection plan if I knew this was what it was going to be like.

I called First Impressions to clean my kitchen after a mouse infestation. They came, removed…read moreeverything from all my cabinets and drawers and cleaned everything! On top of that they found where the mice were coming in and sealed the hole. So far it's been a month and no mice and my kitchen is still immaculate! They did a great job, left the kitchen neat and clean and I'd use them again in a minute.

From the owner: First Impressions is a family owned and operated business dedicated to serve, spread love, and go…read moreabove and beyond daily. We specialize in construction clean up, move-in/move-out, one time cleans, rental cleans, windows, and painting. We strive to ALWAYS do more for less and even though we love "Making it Shine", First Impressions is oh so much more than just a cleaning service, it was originally designed and created to help families with ALL their at home service needs, making life easier and less stressful. One call, one company you can trust! Do you need some groceries picked up or have errands to run but not enough time? Is the dang faucet still leaking? Want to patch that hole in the wall before family comes for the Holidays? Ready for that new fresh paint smell? Do you just want a break? For once? Dishes? Never ending laundry? We would love to help! We even have trained caregivers to watch the kiddos for that much needed date night or to hang with grandma and grandpa so you can get a time away break. We can work on the yard, help organize that cluttered garage, even wash and detail your car. Oh yeah, we walk dogs, and dog/house sit too. No job is too big or too small. WE GOT YOU! Give us a call today, I promise that our services and prices will show how much we really DO care and you won't be disappointed! One call for it all;)

He came out and saw what needed to be done. No problem and he would be here to start at 8:30am the…read morenext day. I got up much earlier than normal (I work from 7pm to 3:30am) to get stuff ready and clear access to the projects. I texted at 8:45, no response. I called at 9 and he answered but said he was a little slow this morning. Said he would be here in an hour. He called back a few minutes later and asked if I had seen the weather. Now he says it's suppose to rain at noon. I reminded him, if he would have been here on time he would have been finished by then. Again I confirmed he would be here in an hour. Got a text a few minutes later saying his child had been in the hospital and he was too tired. Sent me a screen shot of texts about his child. Not something I want to see...personal. All he had to do was contact me before 8:30 and let me know he had a family emergency and wouldn't be able to make it. Instead he completely ignored me and wasted my time. He says he is a good worker with a lot of experience. However, in my book being on time, communicating with your client and making excuses after the fact is inexcusable.

From the owner: Breath of fresh air when it comes to anything home related, we are 24 hours, and offer free…read moreestimates, We also work weekends. Call, text, or email today!

I set up everything through yelp and had an appt for 6-8. Days he didn't see it until 9 even though…read moreyelp showed a read receipt. His listed phone number doesn't work and neither does his website. Then after all that he was going to charge more than he quoted because he didn't actually look at the request to see where I was located. Do yourself a favor and get an actual professional.

From the owner: Midnight Customz Handyman is Michiana's #1 trusted Handyman. We specialize in low cost bid…read moreguarantee- project management services, $50 Appliance Repair house calls, Multi rooms interior- painting, Drywall repair, miscellaneous repairs and last but not least, outdoor seasonal services/lawn care services.

At 6:30 pm, our AC unit outside popped, started hissing and the fan stopped working. I called the…read moreafter hours line at Smitty's and left a message. I didn't expect to hear back but within 15 minutes, I got a call back and within 15 minutes after that call Justin showed up and quickly diagnosed it as a bad capacitor. He ran to the shop to get a new one, returned, installed and we were back up and running within 2 hours of the AC breaking. Great job Smitty's!!!!!! Thank you!!!!

Our furnace stopped working. Called Smitty's in Stevensville, MI for an evaluation. The technician…read moreshowed up on time and after a 90 minute long evaluation gave a diagnosis and said he would return with the part the next day. He left the furnace cover and burner cover off. The technician said that he noticed that the furnace would run with the burner cover off and left it that way prior to departing. He also verbalized that it was safe to do so. He returned the next day with a replacement blower motor and after two minutes said the replacement part didn't work and was rushing out the door before being stopped by my wife who asked for an explanation. He verbalized that the heat exchanger is likely bad and would need replacement. He said his company didn't fix this because "Trane parts are too expensive and they don't have access to the parts." He said there was no charge and then rushed out of the door. 1. Here's what bothered me. If the heat exchanger was bad, it was covered under warranty (I checked). Trane would replace the part free of charge. 2. The technician TOOK the cover for the burners and the screws (replacement cost is $302). I have never had a service company steal parts from me. After seven phone call attempts over a 3 week period, my wife finally reached the owner who stated he would address the issue. We had another company come by and evaluate the furnace in the interim. They shared that the furnace was not safe and that it shouldn't be running until the heat exchanger was replaced. They verbalized that Smitty's was putting my family in danger by blowing unsafe gases in my home. ALSO, Smitty's has not returned the burner cover and screws that they took from my home (replacement cost is $302)!! This all happened in November 2019. Smitty's still hasn't responded despite reassurances of resolution by the owner. My recommendation is to AVOID THIS COMPANY at all cost. SAFETY DOES NOT APPEAR TO BE A PRIORITY FOR THIS COMPANY. If you do use them, make sure that none of the functional components of your appliance has been taken prior to payment or departure by the technician.