Horrible Horrible Horrible had our car for 4 months!!!!!! Had our other car for 4 or 5 as well…read more. Had to take our car to the dealership to get fixed which Arrow paid for the tow, after he reassured us he could fix and program the car. Owner of shop dodged many I should say most calls.. and it was the worse service ever. My husband did go into the shop and try to speak to the owner but he was either sick or on Holiday...He never called to inform us of anything we HAD to call the shop we left several messages but never a return call back. The dealership said we were over charged for the part he ordered by $700.. This was confirmed by Porsche.. Please do yourself favor and skip this shop. I would love to see the itemized bill oh that was never given.. But $2000 was...

From the owner: We are a one stop shop full service repair facility. Our technicians are ASE certified in all…read moreaspects of diagnosis and repair. Our service writer is very knowledgeable and can answer almost any questions on the spot! We specialize in all foreign and domestic automobiles including but not limited to Audi,BMW,Mercedes,Volkswagen and a host of others! Stop by or give us a call to schedule an appointment today.

Had a set of Mickey Thompson's sitting in my garage for a while. Gordon and his team…read moreinstalled/balanced/aligned my 2021 Ram under a time crunch. Good ol underpromise and over deliver. The new shoes on the truck are awesome. Honest shop and fair pricing.

They worked with me on my colossal fail of do it yourself drive way repairs. Wayne was straight…read moreforward and the techs worked quickly to get us back on the road. They also handled our oil change. Value is comparable to going prices without the insane upsell pressure. They've handled all our major repairs on both our vehicles. Highly recommend them.

I took my car into the local spot just get some insight on a P0455 code that I identified with my…read moreFIXD tool. I thought it would be simple for the local shop to fix before inspection. The shop quoted almost $700 after my having spent a little over $900 earlier this month relating to that same P0455 code. "Lucky" for me, the car started hesitating, dash lights flashing, and difficulty steering, so I was afraid to drive and didn't want to call a tow just to get it to the shop. Convinced I'd have to get a new car, I found Kevin's paperwork in the glove box from 2023 and gave him a call. Kevin came over and asked detailed questions about what I experienced...he told me what he thought might be going on and that it may not be as bad as I thought. Kevin walked me through the process and I was able to see what he thought needed attention, why it need attention, and how he fixed each problem. I'm a visual person so this approach gives me confidence in his process. We took a test drive before and after the fix and my car feels new again!

Did not realize/was not informed that all services are weather dependent. Was messaged the day of…read moremy appointment that it was canceled due possible rain. No follow-up to reschedule.

great customer service great price work is done in a timely manner responds quickly love how they…read moreoffer to come to you

From the owner: Affordable mechanic services with 15 years experience in the process of getting recertification…read more mobile mechanic

Simply mind blowing. 6/18/2024 had 4 brake rotors replaced. Why not pads also...I don't know (…read morecould have been MY choice?) but being told should always be replaced together. 3 days later, while driving in Ashburn I noticed breaks still causing car to shake . 3 days after repair. I called and explained concern and fact that the next day I was taking car x country to Arizona. Hence couldn't bring it in. I told them I would bring it back in when car returns after sons school ends. I asked that they make notes to my concerns about the brakes before I left town so file is documented for later on. They did have notes and did know about the concern reported 3 days after initial repair. Son brings car home from Arizona several months later.....bring car in......they say Rotors warped but tough s^&*. No warranty .(3 days!!!!) They wanted over $1,100 AGAIN to replace rotors that they installed less than a year ago. They said, " come get car, keys under matt". Prior to this experience, I liked bringing car there as it is family owned and close to my work. Unable to discuss situation on phone as they didn't ever answer and relied on texts only. Closed mid day when went there to talk about it. Like I said, Mind Blowing!

Have been trying to contact this business to schedule an appointment for over a month now since I…read moreheard great things about them, but haven't been able to reach anyone. I have called and always get sent to voicemail saying it's outside of office hours even when they're supposed to be open, and I sent a message through Facebook that was marked as read but got no response. I haven't seen anything about them being closed, they're just impossible to reach. Not very good customer service.