I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

We had a unique situation where we couldn't get our dishwasher out. Our hardwood floors were…read moreinstalled by a different contractor and they didn't double check the height. We needed help cutting out part of our floors, installing a new dishwasher and then adding new hardwoods near the dishwasher. Thai did all of this for us and did an incredible job. He was so easy to work with, so kind and gave us very fair pricing. Thank you Thai!

We bought a new house and needed our floors refinished before we moved in. I found Thai highly…read morerated here. He lived up to it. Came for the estimate very promptly. Gave me a reasonable estimate. Did an amazing job. Charged me exactly the estimate. The floors sparkle! Great experience!

I contacted the store to ask: a) hours of operation, b) and if they had samples of Carpet, LVP &…read moreLVT the customer could have or borrow. I was told the hours and yes on samples and if they didn't have customer samples, I could borrow the store sample as long as I returned them. I asked the lady what exit I needed off I85 (to go to the Norcross store and she told me. My wife and I proceeded to drive 25+/- miles (about an hour drive) to the store, to Find a Sign on the Front Door that stated: If Locked, come to Back Door, when we arrived at the back door, another sign said if Locked, call 678-471-5501 which I did. A lady answered as she was driving back from Florida and informed me that was a warehouse, not a place for customers to visit. Be careful, don't waste your time driving miles and miles and spending hours in Atlanta traffic to attempt to buy Carpet, LVT & LVP from a company that advertises multiple locations but has only one location. There are way toooooooooooooooooo many flooring companies in metro Atlanta for this crap. Finding a carpet company in Atlanta is as easy as finding a Waffle House, except Waffle House is open to customers and not employees are rude on the phone.

we had an insurance claim due to failed HVAC, they were sent by our insurance company; we upgraded…read moreall the flooring and had them replace our carpet (bedrooms, loft, playroom, and steps), upgraded our padding, which they installed a lower grade than what we paid for; LVP was not installed correctly- no prep done so there are several areas that are uneven. AND they were rude. would NEVER choose this company to install anything.

Excellent work. We got our floors refinished and are very happy with the work done. Work was done…read morequickly and finished on time.

From the owner: Hardwood renovation specializes in the sanding and refinishing of Hardwood flooring as well as…read moreInstall of a variety of flooring material. We offer quality service with options such as dustless system and free estimates.

We ordered carpet and vinal planks for our entire house. Hana came to do the measurements, showed…read moreus examples at the store and had excellent ideas! They were very reasonable and the service was the best! Hana Nutty was professional, knowledgeable and detailed with her explanations! I highly recommend this place!! Should we need them for future needs (they do other stuff like showers, kitchens etc) they will be my goto for sure! Love my floors!!

We redid the flooring in our entire home... wood flooring and carpeting and couldn't be more…read morepleased with the result, thanks to the expertise and excellent service from Jonathan Waller at Hillman Flooring. When an issue came up with the carpeting, Jonathan went beyond the extra mile to accommodate us and correct it . We appreciate his patience and knowledge when it came to quality and service. We are very happy customers and highly recommend Jonathan and Hillman Flooring

It's a little nerve wracking to send off a check to a company you've never done business with, a…read morecouple of states away, for a product - flooring - of which you only have a small sample. I needn't have worried when it came to Vintage Pine Flooring and Art Copeland. Art patiently answered all the questions I sent his way, and offered sound advice on the flooring and installation I was planning. Shipping went off without a hitch and the flooring was perfectly packaged with slip sheets between each plank and bound with the surfaces inward to avoid any abrasion. In short, working with Art and Vintage Pine Flooring was an excellent experience. My installer commented several times on the excellence of the product and how well the tongue and grooves were machined for a perfectly tight fit. We selected the aged natural finish, with distressing and optional saw marks. We couldn't be more pleased with the end result!

From the owner: Wide Plank Heart pine flooring, prefinished and unfinishedread more

service was good, job done in two days for my 2 bedroom with reasonable Rate , floor look nice…read more, my family is very Happy. Thank you Maximum Flooring

From the owner: Expert tile floor installation for kitchens and bathrooms. Durable floors built to last in any home…read moreor business

I am a retired designer and worked with tile many setters but Daniel is the best. He is always in…read moretime, A very hard worker, his installation is flawless. His trim is custom made (on Metal edgings ) I am so happy with the complete renovation he did on our guest bathroom.

I can't review the work, this is regarding general professionalism. We had an appointment for a…read morequote, when Daniel didn't show up for the time we'd arranged I texted to check in, at which point Daniel replied that he had 'looked up my building online and wasn't interested in the work'. I understand if a contractor determines they can't handle a job or don't want a job, but letting me know they aren't coming before the appointed time is pretty much the bare minimum for professionalism. I'd set aside time on a Friday night and he couldn't bother to text.

Absolute amazing floors. They we very professional and very reasonably priced. Norm did an amazing…read morejob installing !!! We shopped several stores before we choose and they were much more expensive and did not have near the selection

Awesome service! These people so reliable and professional. I had new floors installed in my…read morebusiness and they did such and amazing job. They are very helpful and will go out of their way for you. Def will be recommending !!

Amazing Hardwood Floors has done extensive full-home hardwood restorations for me at two different…read morehouses in the last two years, one in East Cobb and one in North Fulton. I was so impressed with the first job that I hired him for our new house, too! He has stripped, sanded, repaired, stained, both changed color and matched color, sealed... it is all immaculately done and competitively priced. Danny is trustworthy, professional, efficient, friendly, and courteous to work with. He has shown me ways to save money on a job, and also respectfully and correctly suggested where I should spend a bit more to improve my investment. I would 100% hire him again and wholeheartedly recommend him and his crew for all your hardwood restoration needs.

Horrible company with distasteful marketing practices. Ruined our hardwood floors and asked for…read moremore money after *not completing the job. Go somewhere else for hardwood floors.