This reviews speaks to the owner of the business, not necessarily her staff employed (questionable…read moreon certified licenses opposed to on the job training) all the same I've always being a supporter15 plus years since meeting Lori back when she was employed by LUV on Woodward in RO, business no longer around but we established a friendship which carried over to creating years of support of her business(s), establishing clients to her business, many of my family and friends to start, what I thought was a friendship, for I was a genuine supporter of all things amazing sadly this is what brings this post to the YELP PLATFORM (one of many)
Lori knowing the purchaser of a gift card for me, knowing how dear this individual is to our family leads to why this post is going viral on Yelp,
I've waited for a resolution since 12/2024 & confirmed NO REFUND.
Also NOTE ; even though a fall out occurred my husband WAS A CLIENT until LORI CROSSED A DEAR FAMILY FRIEND, the friend she didn't refund, she knows this person is dear to our family but doesn't care obviously about that only her pockets.
I tried to go the way of adulthood but LORI reaching out, her (LORI) resolution was none - No refund, an offer of a gift card to purchaser who would have ZERO REASON to be a client therefore LORI gets the kickback, such a scam
The purchaser was unaware of my upset with Lori but LORI WAS NOT UNAWARE OF PURCHASER despite KNOWING I SEVERED TIES AND STILL TOOK LORI TOOK THE $$
ZERO stars to this business & it's established owner LORI (feel free to message me for in-depth details)
I appreciate this platform of YELP for all things TRANSPARENCY which is important to hard working consumers
It saddens me to leave such a review but it would make me feel worse if I didn't considering high end prices, inflation & slow services of questionable VALID COSMETOLOGIST(s) LICENSE(s) of staff on site.
So here's my review, like it, love it, take it as you will, I went the responsible adult route ONLY to be disrespected & met with further upset
I believe in all things honest being from a family of a FAMILY owned and operated business since 1954; Expert Carpet Cleaning therefore I only review a business BAD or GOOD, no in between - this is HORRIBLE, so sad.
This review speaks to the owner, again available via message on Yelp to any who would like to inquire further with me.
Spring / Summer around the corner, I've waited for a resolution since 12/2024 only to be met with disrespect, hung up on and ridiculed by the owner hence my review regarding THIS GIRL BEAUTY SPA
Frustrating Experience with Lack of Refund
I am writing this review due to an upsetting experience with THIS GIRL BEAUTY which is owned by someone I once considered a friend.
A DEAR FAMILY, trusted family friend purchased a gift card valued at $50 from Lori intending to treat someone special, (ME) but unfortunately, the experience has been far from satisfactory.
Despite my previous relationship with the owner, I am no longer a client and have made several attempts to resolve a refund for the gift card after it could not be used.
I reached out on to request a refund on behalf of my friend who felt bad because I didn't receive the card.
She received an email saying I did but thru conversation it was discovered that no I did not, I felt horrible about this and numerous requests to LORI have gone unanswered, and I have not received the courtesy of a timely response, hence this review
WORSE MY FRIENDS HARD EARNED $$ went NOWHERE BUT TO LORI, that's not good business.
It is disheartening to see a business owner, especially someone I once trusted, take money without providing a refund when I clearly stated my situation. I had hoped to resolve this matter amicably without having to resort to leaving a review, but my attempts have been ignored.
I genuinely hope that THIS GIRL BEAUTY can improve its communication and customer service practices in the future.
It's vital for businesses to treat all customers--past and present--with respect and consideration.
I've no problem with prices but LOYALTY IS A 2 WAY STREET, where I go now, my husband and daughter included - less cost ; better results !!!
HAPPY SUMMER TO ALL!!