Tried to place an order via DoorDash but saw no dairy-free options. When I called the location, the woman I spoke with confirmed my ideal selection was available and personally took down my information to ensure that I received that option. Excellent service and executed impeccably! read more

Bruster's Real Ice Cream - Dairy Free White Raspberry Truffle - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

What a nightmare!! Service was awful.... The guy took our order and forgot to actually make the cones.... DO NOT GO TO THIS PLACE IF YOU ARE IN A HURRY! read more

Love this little spot! Super friendly workers and yummy ice cream! Perfect post workout treat :) read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Took my parents here for dessert while they were visiting from NJ. We heard they make fresh ice cream and it's a chain we've never heard of, decided to give it a shot. We didn't think the menu selection for flavors was diverse compared to other ice cream shops we've been to. The portion sizing is decent. My parents don't eat a lot, so their small cup portion was perfect, but it was pretty expensive for a small. They went with the generic chocolate. It was rich in flavor and pretty sweet; wasn't too bad though. They have other add on options such as sugar cones or waffle cones. They do carry milkshakes and sundae options as well. Wait was a little unreasonably long and parking spaces are very limited. read more

Do not go to Brusters!!! I went here a little while ago and the wait was unnecessarily long, the servers were very rude and had bad customer service. The icecream portions were very small for a high price. read more

Went again yesterday and really felt this place has improved a lot! They did lose our order but got to us eventually, and to be fair the staff was overwhelmed by the large amount of people there. The ice cream was not runny this time, and we were given a very decent amount. Definitely a better experience. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Been a while since I have been here, in fact I still had an old punch card for them which the lady took in to account even though everything is digitalized now. I had the Southern Banana Pudding ice cream. It was great although just 1 scoop, would have liked to have seen 2 scoops for the price. Service was good and ice creams tasty !! Would I go back - oh yes, everyone enjoyed their ice creams. read more

The best place in the world. I LOVE any eatery that tastes exactly the way it smells. When you arrive here, the air smells soooooo sweet and pleasant. I hope they never ever close, I hope they never remove White Turtle Ice Cream or Waffle Cones/Bowls from their menu. Please try it out, double scoops! read more

Bruster's Real Ice Cream - White Turtle on Waffle Cone - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Busters is always my one stop shop after being at Urban Air. I love the waffle cone with 2 scoops of Birthday Cake and Cake Batter. The new seasonal cone Apple Crunch is absolutely to die for. read more

Bruster's Real Ice Cream - Good'ole Brusters. Gotta love it. - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Wouldn't recommend went here with my family my son ordered 2 scoops it look like one my daughter ordered one it look like two , since Everything was half way melted. My shake was melted like water almost everything was melted basically and with this heat it basically turns into water substance very disappointed it was not a good first time experience then when we explained it was melted the staff was just staring at us like it was funny that we were complaining. Got my refund and left and never coming back get better customer service please these people don't want to work apparently. read more

The peach ice cream had no peaches and tasted like perfume The service was very good otherwise.

Excellent customer service and they give you so much ice cream that you have to go back!

Went here before the movies. It was ok. Honestly rather go next door to the fro yo place, or sonic, or DQ, or really anywhere. Wasn't that impressed. I will say that the customer service was good though. read more

Bruster's Real Ice Cream - Ice cream flight in a waffle bowl - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

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First time here - staff was sweet. I am not a huge ice cream eater but wanted to try their vegan ice cream. Unfortunately they only had one flavor (cookies n cream) which didn't excite me so I decided to take the plunge with a hot fudge brownie sundae. Fudge was nice and warm, brownie not bad, lots of whip cream and not a lot of ice cream. Ice cream was good. My friend had the cherry vanilla ice cream cone which he really enjoyed. Service was quick so definitely would recommend if you are in the area looking for ice cream. read more

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Brought my kids to get some ice cream after a long day at work. The weather was hot so ice cream to cool us down was an easy choice. We were running a few errands in the area so we stopped here. Sampled and loved the wedding cake flavor. We usually frequent the Evans location Bruster's and I've never seen that flavor offered. I'm usually a cotton candy explosion girl, but I took up this opportunity in the form of a small waffle cone. Highly recommend Wedding Cake!!! My kiddos both got their free baby cones. Baby cones come with sprinkles and googly eyes. My kids don't like them so we don't add them, however they are cute and fun. To get a baby cone, they check their height or sometimes ask their age, sounds like it's 4 and under. The employee helping me was wonderful, although I was struggling with the kids and missed out on his name. My little one dropped his baby cone, and since we didn't pay, I wasn't going to ask for another. He offered a replacement no problem, which I reallllly appreciate. He was friendly, courteous, and helpful. I'll try to get his name next time we visit. I had a much better experience at this location versus the Evans one, and so we might make this Bruster's our new spot come this summer. read more

First, let me say that I'm a fan. Bruster's was one of the first places we found when we moved here. The ice cream is made daily and comes in a wonderful variety of flavors, colors, and combinations. It's not always perfect though. I've been served ice cream with ice crystals, cold apple dumplings and burned hot dogs. *shrugs* It's maybe the price of admission for loving ice cream. I'm here and I'll be back for the deliciousness, the generous servings, the waffle cones, and the strawberry shortcakes. Hopefully, you'll be there too. read more

Went to their drive-thru this evening. The young man working was nothing but respectful and professional even when patrons were not so nice. Great customer service, and the ice cream very flavorful, not so sure I'm a fan of the sea salted caramel, but all of it was great! Thanks young man, and thank you Bruster's! They all deserve a raise! read more

Counter-serve ice cream chain where all of the selections are made fresh on-site daily. Bruster's Real Ice Cream is made the old-fashioned way, with slow kettle processing designed specifically to create the Bruster's flavor, starting with their proprietary homestyle mix delivered fresh to each store. It's this process that sets Bruster's apart from the other ice cream chains. I love ice cream especially strawberry! It is definitely my guilty pleasure!! This place has some of the best strawberry ice cream. Some people like frozen yogurt but not me. Because their ice cream is made fresh right in the store, available flavors do vary by location. The stores offer at least 24 fresh flavors daily so you do get a variety to chose from. They also serve crunchy handmade waffle cones, customized sundaes, candy-filled blasts and thick milkshakes. Bruster's also offers customized cakes and pies in your favorite flavor for every occasion. The counter service is excellent here. The staff is always friendly and great you with a smile. So, it's a great place to take the kids or your special someone for a quick treat. You can even have your Bruster's Real Ice Cream delivered! So, next time you have a craving for ice cream look no further because this is definitely the first and last stop you need to make on the journey! read more

Came here with my husband and daughter. Service was great. Portions are TINY. I ordered a single scoop. The amount of ice cream was a pitiful excuse for a single scoop and it was melted. My daughter ordered a double scoop and received 5 times the ice cream I was given. Will go to coldstone creamery next time. read more

Stood in line over 15 min. Workers were inside making ice cream, no one ever acknowledged that I was there. They could have said be right with you or go to the drive through but to be totally ignored. The quality of workers at Brewster has gone down drastically. If you don't want to serve ice cream then don't get a job serving ice cream. Then they expect a tip, I just gave you one. Will not be frequenting Brewster's again. read more

Went there stood at take out window 8 minutes. Even though 4 workers were inside, I was told I needed to wait in the long drive up window. Got in my car and drove to nearby Cold Stone Creamery. Ever wonder why Bruster's isn't around much anymore? I understand why. read more

Just wanted to give a shout out to Bruster's for having my favorite ice cream! They manage to make their ice cream creamy but not over sticky, and sweet but not overly sweet. Their small waffle cones may be pricy but they come with two huge scoops so it's worth it. My favorite flavors are their sorbets and the cotton candy explosion. Workers here are super friendly too! Can't wait to come back for more ice cream read more

Bruster's Real Ice Cream - Small waffle cone with 2 scoops of cotton candy explosion - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Great local spot with a lot of different flavors. No indoor seating options and minimum outdoor options. Good for a quick stop or drive thru run! read more

If you are looking for a place with lots of traditional ice cream flavors, this is a good place. They have about 20-25 flavors daily and include traditional staples (strawberry, mint chip, etc.) as well as a few interesting less-available flavors (wedding cake with raspberry swirl, cotton candy). The portions are generous and comparable with price. Kids under 3 get a free cone, which is GREAT for parents or sitters that want a treat on a budget. The only real drawbacks are that there are SO many new and great ice cream places in Augusta, including a new rolled ice cream place and tons of frozen yogurt places. Many of these places have tons of new and interesting flavors (like blueberry basil) or unusual toppings at the same price point. Also, this Bruster's is located literally next door to the best frozen yogurt place in town which comes with ample seating and a nice atmosphere, whereas Bruster's has zero seating (unless you count the bricks around the flower beds) and is located on an island between two busy parking lots (scary if you have small kids running about while trying to order). There's no drive through so you basically have to get out of your car to get basic ice cream and then just, well, stand there to eat it and leave. It is nice that they offer quarts for sale to go. It's a good place to grab a quick ice cream and go, but not really a place to "hang out." On the flip side, they do have some awesome events that draw a crowd and are fun to go to (like free scoop for wearing pajamas), but you are still just standing on an island between traffic on both sides with kids running around in between, which is anxiety-inducing. read more

This was the worst experience I have ever had with a company. As soon as we got there the owner gave us attitude and made us feel very uncomfortable. He was a short black male. He did not greet us instead he simply said "you see the sign" in a harsh tone. Then as we are in line to get something he goes up to 2 children who looked no older than 12 and told them to leave because one accidentally dropped an empty cup on the ground. He walked up to them and said "y'all gotta leave. Don't be dropping stuff on my property leave." Then when we tried to help the children and just tell them to stay with us because they had no adult with them, he immediately gave us sass. He kept saying that he is the owner and that we have no say so. Shortly after he called the police on us for no reason. Im not sure if he felt threatned or not but he called the police and we were doing nothing but standing in the line. I do not recommend this place at all and it was a terrible experience. read more

Love their ice cream/custard. It tastes so good, yet I only indulge once every blue moon, to avoid having to live at the gym.

This place really went downhill. It used to be the best ice cream in Augusta, but not anymore. The last few times i went here the ice cream was completely soft and melted, which makes it feel like you are just eating heavy cream. The service is also horrible. read more

Here in GA the Dog Days of Summer are not yet upon us, but today it was more like a mischievous pup blowing hot breath on ya!. To combat that feeling of your energy being drained, some thing cold and refreshing was needed and Bruster's provided that in a decent sized cone topped with two scoops of Cookie's & Cream. You can enjoy your treats and delights standing around the surrounding outside counter, in the back where they have a few covered round tables, or in the parking lot with the A/C on and savoring every last bit of that ice cream/sundae goodness. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Theyre super yumm and creamy, have good varieties and classic flavors but I LOVE how they have kid cones!! A lot of people forget about the kids so this was a huge plus! We always go here! read more

Wow! It's negative zero and still no service...this shizzit is whack yo! I just wanna waffle cone! 20 minutes later still hungry!

They never have any sorbet. No matter what time of day you go they always "just ran out". I don't understand that because they claim it's made fresh there daily. Not to mention they have windows on both side of the building and left me standing on 1 side without advising me that side was closed and to come around. There was no sign either. I won't be returning as this was their third chance to make it right. read more

Bruster's Real Ice Cream - This is the side Where they left me standing st the window, literally watched me wait, and took customers on the other side. - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Fast good service! I always enjoy their ice cream. Usually grab some ice cream before or after seeing a movie across the street read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

I've been to Bruster's a few times since I moved to Augusta and every time that I've gone there have been different flavors. Equal parts exciting and difficult because you are forced to try new things and also stand, dancing, around the sign trying to decide on the next flavor you want to try. Each time I've gone the staff have been so wonderful, helpful and patient. I mean it, they are so patient, each time we go we spend so much time asking for samples and about the ingredients. Also... I put this in my tip, when it rains you get one free scoop for you braving the weather! read more

This place definitely has some good ice cream but the value isn't there for me. My Girlfriend had two scoops of icecream, turtle and chocolate raspberry truffle and i had a large reese blast. Both good. They have plenty of toppings to choose from and they are generous with the toppings. Here is the issue I have. The pictures show a full cup of the blast but that is not what I got. I got a cup over an inch under what I would consider the full line. I asked why isn't it like the picture and I was told that is what you get. For $9.50 for everything I expect a full cup and the scoops to be a normal size. The two scoops were the size of one scoop from other places I have been in the area. Good ice cream but if you show pictures of a full cup it should be full. read more

Bruster's Real Ice Cream - Not full like thier photo - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

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Horrible customer.service. I asked for a sundae with bananas added to it. They give me my order and NO bananas. She rolled her eyes and tossed it. Re.made it. Drenched in fudge. Very un pleasant. I just tossed the entire sundae. Will never go again.. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

I don't understand all these bad reviews? My honey and I received great customer service and the icecream was delicious. I ordered a two scoop Oreo cheesecake while he decided upon a butterfinger blast. I gave it four stars due to my icecream lacking the cheesecake. My sweet tooth is pretty bad. If it was up to me, I would've ordered everything, and put my sweat pants on and start eating under the bed covers. Will power is hard and that menu at the drive through is pretty extensive. I will be revisiting its the holidays;) read more

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Yummy!! I love taking a PM break for some Bruster's! I grab my pooch and head over for a doggie sundae, and whatever fabulous flavor of the day/week they are offering for us humans too! Today I had the chocolate mudslide and salted caramel. SO GOOD. Both were new flavors for me. I had good, friendly service and was in and out quickly. I like getting punches on my frequent scoop AND pint cards. I think the to go pint option is great. Most locations offer lower pint prices in the winter. Usually 2 for $6 or $7. They have different feature flavors each month, seasonal. It's good. Try it! read more

The customer service at the counter is adequate and friendly. The icecream is good, yet a little heavy for my liking. I generally prefer a fluffier texture. A good selection of flavors is available. If you go on a Friday or Saturday night be prepared to be interogated or pestered by their old security guard. Upon parking my car the security guard was immediately at my door and asking where I plan on doing business. I witnessed the security guard harping at children for standing on the benches or the brick ledge around the bushes. It seems this establishment is making a sincere effort to make families feel unwelcome. In my case, it worked. read more

I've been here a few times and so far I like it. They have a menu item called a blast, which is the equivalent of Dairy Queen's blizzard. If you order cookie dough in your blast, rest assured you'll have mounds of cookie dough in every bite. I love that! The only thing I wasn't impressed with is sometimes some of the girls there just are not very friendly. Also, when my husband and I got ice cream here recently, the girl tried to serve my ice cream with tons of ice cream dripping all down the side of the cup. I asked her if she could wipe that off before handing it to me and she politely did so. My husband's cone was made very sloppy as well and he said that it was difficult not to make a mess with the way it was made. That being said, I still like their ice cream and would return, I just think they need to be more careful and not rush rush rush. read more

I have to give this place 1 star because I am not able to give 0 and post a review. We paid $15 for a lukewarm hotdog and absolutely revolting chicken tenders. The ice cream was fine, but because of the quality of the Nathan's side of this establishment I will not be returning. read more