I have been a patient at Grace Family Dental since the facility was in the Park Avenue/Grove Street…read morearea. At the time, I could walk to the office--which was part of the attraction. The office moved to Grafton Street. I followed. Thirteen years later I am still a patient. Dr. Mundra and her staff are a joy to work with. In my case, my salivary glands became underachievers as a result of a medication I was prescribed. The number of cavities I got began to increase. But, as one of the hygienists put it, "it's our job to educate, not to judge." The hygienists were more than willing to teach how to protect my teeth. Swishing with water after eating; reducing sugar in the diet; showing me how to improve flossing and brushing techniques, and suggesting products (with coupons) that keep the mouth moist improved things nicely. As a result, I had fewer cavities. Plus, I lost fifteen pounds in eight months, and my A1C level is lower. Dentistry is truly important for the whole body. Thank you Grace Family Dental.

We switched all six members of my family over to GFD. We went to our first appointments recently…read more We were very impressed with the entire office. The front office people were pleasant and professional. The hygienist's and Dentist were fantastic. We are VERY happy with our new dentist office!

Always efficient and pleasant. A very well run practice. Of course, excellent, high quality dental…read morework.

This is an extremely well run dental office, and a new facility which is only a few years old. The…read morewaiting room is comfortable, even though I rarely wait more than a few minutes. The staff is friendly and professional. But one of the biggest perks of using this dental practice is their laser drilling. I've only needed work on one tooth over the last 10 years I've been using Dr. Shustak, and he performed that procedure with a laser. That meant no pain, no injection and no Novocain numbness!

LOVE Innovate Dental…read more I recently left a review on Google, however I have to put it on here! Innovate Dental changed my opinions on dentists! I never truly had a good experience at the dentists office. When I recently moved to the area, I decided it was time to find a new dentist. From the moment I called to schedule the appointment, all the way to meeting Dr. Platt, everyone was beyond kind and caring! They were so helpful! The dental assistant Lori & my dentist Dr. Platt truly changed my mind about going to the dentist! They made me feel extremely comfortable AND they are extremely knowledgeable when it comes to knowing what is really going on. I cannot say how happy I am to be a patient of Dr. Platt, 500 star rating for me!

I made an appointment with the Leicester Dental Assocoiates two weeks ago because I had a loose…read morebridge. That was the primary reason for the appointment. I made the appointment at the recommendation of my niece who had been seeing Dr. Millett for years and loves him. I learned while making the appointment that Dr. Millett does the Business portion of the practice and no longer practices dentistry. I had an appointment today at 11:40 AM and arrived at 11:20 in order to fill out the paperwork. I was seen at 12 PM and had x-rays but a very professional dental hygienist by the name of Frankie and then I met Dr. Fiect Who examined me, stated that I needed all types of dental work and then said he had no time today to fix my Loose bridge. I insisted that the reason I attended today was because I was medically concerned about it. Because I pressed, he attempted to remove my bridge and then informed me that he would not be able to do so without damaging all the teeth around it. He then asked me if it made me feel any better he could give me antibiotics between now and my next visit if I was concerned about infection. Then I was told that they did not have time to clean my teeth today. I've never had this experience in my entire life. I quickly called my former dentist and made an appointment for Monday morning at 8 AM in order to address my medical concern, and then I filed a formal complaint. Something is seriously wrong there and I informed, my niece that Dr. Millett is no longer the acting dentist.

I am extremely disappointed with the level of customer service I received at this office,…read moreespecially after being a loyal patient for over a year. On the day of my appointment, there was a medical emergency on my street that blocked access, causing an unavoidable delay. I did everything a responsible patient should do--I first texted the office, then followed up with a phone call to inform them I would be approximately 10-15 minutes late. The staff member I spoke with assured me that this would be fine. However, when I arrived, I was abruptly told that I could not be seen. What made this experience particularly frustrating is the inconsistency. I have personally waited 15+ minutes on multiple occasions when the office was running behind, and I remained patient and respectful. Yet when the situation was reversed--even after clear communication and approval--I was not given the same courtesy. Additionally, the interaction with the office (including who I believe was the owner, Tina) was extremely disappointing. The tone was short, dismissive, and abrasive. No apology was offered. No effort was made to find a solution. No attempt to reschedule was initiated. It was handled with a level of indifference that felt both unprofessional and disrespectful. I also could not ignore the stark difference in demeanor displayed toward another patient in the office at that same time. The contrast in tone and engagement was noticeable and, frankly, concerning. As someone who has supported this practice--bringing my family here and referring three additional patients--I expected a much higher level of professionalism, accountability, and basic courtesy. Lastly, I would also question the appropriateness and sanitation standards regarding the presence of a dog in a dental office setting, as I have observed this on multiple visits. This situation could have been handled very differently with simple communication, professionalism, and respect. Unfortunately, that was not my experience.

Dr Theroux is so wonderful and knowledgeable and the entire staff is terrific. The office is…read moredecorated so nicely too. Each room has a theme and even the waiting room has a pretty gas fireplace. Highly recommend!

Was referred to the office by a friend that has the same insurance. Not a fan of the dentist and…read morehad horrible experiences with a dentist in Rutland and even worse experience with one in Holden. Had a few teeth that needed addressing (put off going because of the last visit and horrible treatment at another office). From the first person I spoke to when making the appointment, to the dental hygienist and finally to the dentists - this office is like no other. Everyone (and I mean everyone) is so nice, compassionate and caring. Ended up with four filling replacements and Dr. Nutter took care of them in one visit. This is the first time that I can recall having multiple teeth worked on and having NO pain. I am so thankful for being referred here and I actually look forward to my next appointment (something I never thought I would say).

I went to this practice for the first time last night. I had been having tooth pain for sometime…read moreand with 2 young children at home I was having trouble scheduling a dentist appointment. They were so accommodating with my schedule and in an hours time they had taken x rays, fixed my cracked filling and I was back home with my family. The entire staff was friendly and made me fell at easy. I booked my next cleaning there and my husband called today to switch to their practice. I can not recommend them enough!

When I call to book the appointment I ask if they specialty on full mouth implants cleaning and…read morethey say yes . When I get there they took 18 image at my mouth . The doctor literally told me they are not specialist on cleaning for dental implant. I asked her should I make a different appointment to somewhere else she say no she can do it this time for me and literally take her five minute. She's clean for me and it's not even worth the time. It's like in and out I pay with my private insurance. This is the worst experience I ever have. Nothing is clean it's usually take my old dental 45 min but it's far so I want to give it a try somewhere close to home . When people schedule for something like that they should be honest with them that they don't do full mouth implants and look for somewhere else .

Decades passed since I found a dental team as good as the one Dr. Shah has assembled and leads…read more Spencer and all of central Massachusetts are lucky she's opened her practice here in the Big Y Spencer Plaza. Some dentists I've met go on dental cruises, some have expired licenses on their X Ray Machines, and some rather ask for fees than stay in contact. But Dental Elements is NONE of these. I've found them all a compassionate crew of dedicated orthodontic experts determined to make a positive difference in every client's dental health. Your mouth is not just a collection of teeth, not to you, and not to Dental Elements. To myself and other patients, I consider the staff warm, friendly, and prompt, from sending appointment reminders or communicating via text to helping us feel comfortable in the waiting room or while seated in their office. I found the expertise and consultation they offered in service to dental needs making me consider the calcium in my mouth more valuable than any other polished mineral, metal, or gem. I can't do the community of Dental Elements enough justice. Even if I move far away, I will understand the value and rarity the care Dental Elements offered me beyond experimenting again with new providers, and I pray you are lucky enough as well.

Been going to this dentist for 10 years and never had an issue. They are the best. They are…read morereasonable in prices and they work with you on payments if its a high dentist bill. But I have found they to be cheaper than even with having insurance. They don't try to "add" un-needed things to your visit and are just honest with you. They are also patient if you are a "don't like dentists because of pain" person. This office has a bedside manner you don't really find in any medical field anymore.

Great dentist that is so considerate of your dental and financial needs…read more He is honest, thorough and so reasonable. I have had other dentist that so over diagnose an do so much that increases the bill for no good reason. He is excellent.

My daughter and I have been going to Bryan Dental 2.5 years. The staff, hygienists, and Dr. Bryan…read morehave been good. This review is all about Dr. Zhang. My daughter kept getting stuck with him. During a checkup after her cleaning he cut her gums (not the gum line - but the actual gum/cheek tissue) so bad with his instruments that she couldn't chew for over a week. We were sent a survey after that visit since we were new patients and I responded that the visit was great, but mentioned that Dr. Zhang could be a little gentler next time. We returned 6 months later, and he could not wait to tell me that it my daughter's post visit gum irritation was from not brushing and flossing (she actually takes pretty good care of her teeth and does both routinely). He took no ownership for cutting up her cheek/gum conjunction which I viewed right after we left the office when it was fresh and bloody. My daughter dreaded every appointment thereafter because of her experience with him each time. At this next visit, Dr. Zhang tried pushing fluoride treatments on my daughter. We don't use fluoride toothpaste because we have sensitivity to it (rashes, cracked corners, and blistering around mouth). We use natural toothpaste at home that doesn't have fluoride. None of my 3 kids have ever had a cavity (they're teenagers) up until the last visit (was due to braces). With good brushing/flossing habits at home and the sensitivities I don't have them get the add-on treatments (that aren't always covered by our insurance). When I declined the fluoride treatment, Dr. Zhang gave me a long lecture about it, instead of asking me why we chose not to have it. He also assumed I hadn't done any research (my sister is a hygienist, so we are well informed in addition to keeping up on the studies). I told Dr. Zhang about a study that found no difference in preventing cavities if fluoride was used or not. He knew about that study but tried to push me to just do it anyway. Today my daughter and I came in together for our back to back cleanings. Normally, they come out and ask for consent for the X-rays and fluoride for my daughter. I found out after the appointment they did both without asking me for my consent this time. My daughter is one of the people in our family that has a reaction to Fluoride toothpaste so we will be monitoring for a reaction. When it was my turn, the hygienist informed me I was due for X-rays. I politely declined (which I have never done in the past FYI) the X-rays and explained I was worried about too much radiation in that area. I recently (in the last month) had 3 CT scans (in area), and 3 sets of X-rays from the base of my spine up to my head just the day before my dental appointment. I was concerned about how much radiation that area of my body would be getting in a very short period of time and requested they be done at my next cleaning. The hygienist informed Dr. Zhang I didn't want x-rays. He comes in, frown faced, not bothering to say hi, and began to tell me how I need them. First off, I had a medical concern for not wanting them at that moment. But what if I couldn't afford them? Patients have a right to decline any part of treatment for any reason. Does Dr. Zhang understand that? I told Dr. Zhang that I didn't appreciate being pressured and that I would like to be informed but not pressured by him. He didn't like my response and demanded that I tell him why I didn't want the X-rays. Again - BECAUSE I SAID NO should have been enough. Even though I didn't owe him any explanation, I explained about the tremendous amount of imaging I'd had done very recently in the area and wanted to give my body a break until next time. He then responded that I could not get my cleaning because I chose not to have the X-rays. My response back was that there wouldn't be a next time because he was fired as our dentist. Can anyone tell me why I was denied a cleaning because I wanted to delay getting my X-rays? Right. There is no rational reason I was denied healthcare (my cleaning). I was denied care because he doesn't like me. Thats ok because me and my daughter definitely don't like him. Do I doubt Dr. Zhang can fix teeth - no, probably not. Does Dr. Zhang have patient skills - absolutely not. Is Dr. Zhang gentle when he should be - nope - my daughter has had cuts and scrapes with every visit. Does Dr. Zhang respect patients' opinions - he could care less. I also suspect Dr. Zhang has a quota to make each month because he seems very dramatic and insistent about certain treatments he claims are critical/urgent. I've never been to another dental office where the dentists behaved like Dr. Zhang. Something is not right with that guy. Before Dr. Zhang denied me to get my cleaning, my daughter came out of her appointment and begged me to go to a new dentist. She was very happy when we left that office because that's exactly what we will be doing.

I have been a patient of Bryan dental for over 40 years!! Wonderful service, kind and professional…read more Dr. Bryan is thorough and only recommends the best for his patients. I also love the hygienists too- quality place that I highly recommend.