I do not expect to return to Bryan Subaru. During my visit this week for regular service, I noticed quite a change in personnel. The previous team went out of their way to accommodate me in a most professional manner. This visit, the first person I spoke with had only been on the job for 2 months and couldn't answer most of my questions about my regular check up. I do not recommend Bryan Subaru Service to anyone! read more

Bought a Forester from a salesman named Rex. He was really helpful and not at all pushy like a lot of car salesman I had encountered in my search. He even advised me to "go check out as many different cars as I want, pick my top 3, and then re-test drive those 3". The fact that he recommended that I test drive other cars was indicative of his confidence in Subaru. I ended up buying from him, and the process was seamless. I've gone back a few times for routine maintenance and then once when I had a flat. The people were wonderful each and every time. When I had the flat repaired, the woman wrote out all the info I would need to get reimbursed since it was under warranty. They all went out of their way to make sure it was easy for me. I'm so glad I bought my car there! Plus, the car itself is amazing. So it's a total win-win!! read more

I came here when I was 3,000 miles into a road trip for a weird sound coming from my front right wheel. Needless to say, everything was was fixed. Customer service was on point. Tip: take them up on the free car wash! read more

Was able to book on-line in advance. Got a reminder of my appointment for my first 6K mile servicing. Also asked that door locks be reprogrammed to have all doors unlocked when I open the driver's door. Car was taken in on time. Required about 30 mins. Then was offered a free car wash. Reprograming door locks done as requested. Drove off with no charges. Overall a good experience. read more

Already knowing the Crosstrek was exactly what I dreamed to be driving, I still did great research online and by test-drives of comparable crossovers and suv's (having had Jeep Grand Cherokee's etc). My instinct was right that the Crosstrek was in my opinion the best crossover on the market by far (minus maybe some more high tech electronics but thats not what I got it for). Bryan Subaru had the best "no-hassle" price by far AND my salesman Rex was helpful and trustworthy. read more

Salesman, Greg, was very attentive and listened to our needs, he was very quick to reply to emails with answers to questions, found us exactly what we were looking for. read more

First off, just absolutely the best guys and awesome service! My wife made a 6,000 mile maintenance appointment after an ordeal we had with the local Safelite, long story short we had a leak in our brand new outback, after they installed a windshield, in the eyesight of all places and after getting it re-repaired, Trey at the service counter hooked it up and they went ahead and dried everything out for her, on top of doing the maintenance. Amazing customer service, it was a well need break from all the things that have been thrown at us since we moved here. We will never trust anyone with our outback other than the people at Bryan Subaru! Thank you Trey and everyone in the service department!!! read more

I just bought a brand new 2015 Subaru Forester from here. Greg Bourgeois is the one that sold me the car and it was an absolute pleasure to work with him on getting the car I wanted, at the price I wanted. Friendly, knowledgeable and so willing to work with me to get me the car I wanted at the price I wanted to pay. If I ever need another car, I'll definitely buy from Bryan Subaru and from Greg. read more

love the salesman Joe Mac . He sold me the new Subaru Impreza last month and I love it . We love the gas miles we get 30 mpg better then the first Subaru read more

Great service, friendly personnel, comfortable waiting area and free car wash. Recommended necessary service and additional service but didn't pressure me to do additional service. A great experience and will definitely take my car back there again. read more

Rex provided the best car buying experience we have ever had. He described the vehicle features in a way that let the car sell itself. None of the high pressure sales techniques we were bracing for, just the truth. read more

Pretty awesome . Went to Bryan Subaru to get Alishas car looked at . Call this morning and They said they would check it out . We pulled up and they jumped right in and brought it to the back. They tested the battery and said it was weak with a dead cell. They put a brand new battery in and the invoice totaled $212.79. I asked if this is what I owed and he said no sir . This one is on Subaru!!! NOW THAT'S SERVICE!!! GO BRYAN !!! read more

Recently, I was visiting my daughter in New Orleans before helping her move. While driving her car, I noticed a loud grinding noise toward the rear. Since we were about to embark on a long road trip together, not to mention pulling a trailer, I was alarmed. I took the car in on that Monday and despite having to order a part, deal with some rust (my daughter lived up north where the roads are salted for several years), and some freezing parts issues, Christine Oncale and the service team at Bryan Subaru were able to have the car ready to roll by Wednesday afternoon. Since we were scheduled to leave early Thursday, this was perfect. Also, despite having to put in an extra two hours of labor to deal with the rust and corrosion issues, they stuck by their original quote. I can't say enough about their kindness, efficient work, and helpful attitude toward me -- a one-time customer. Imagine how great they are with their regular customers! read more

Excellent service! I couldn't be happier with things so far. So glad that they are the new Subaru dealer in New Orleans.

Great Sales team and great experience with Team A. Sony and Josh were professional, courteous, and helpful. We absolutely love our Subaru Outback! The safety features are great! Every car should have these! read more

Fast, clean/welcoming showroom. Nice team. Washed my car for me.

Everyone was super kind, helpful, fun to work with, and answered any question I had. Overall, very accommodating and pleasant experience. I felt like I made new friends! read more

Horrible. After bringing my car here for the ABS light they told me that I needed a $1200 repair. When I got my car serviced with another mechanic the time before he told me that this same part was wearing but it is not important and I dont need to worry about it. I made the repair with Bryan Subaru and about 5 minutes after driving off the lot the ABS light came back on. I brought it back to Bryan and they told me that it was actually a wire in one of the lights that would cost $300 and they were mistaken the first time. You would think a professional auto mechanic would know how to correctly diagnose a warning light. read more

My salesman was personable and knowledgeable. We went to look at a Suburu Outback. Once he spoke with us he showed us the car we asked about then he showed us another Suburu, He was right, the Tribeca was and is our perfect new car. The price was great as is the car. He really made our experience great. We love our Tribeca. Thank you Don Gremillon!!!! read more

Once again Bryan Subaru has exceeded my expectations! I dropped my car off the night before for its next day appointment. I received the phone call an hour after they opened on Saturday morning saying the car was ready for pickup! Surpassed my expectation, but I shouldn't be surprised after such a wonderful buying experience that their Service Department would be great too! Thanks to Jason and Trey for all their help! read more

I thought l heard a new noise from my 08 Outback (husband didn't hear it though) so I made a Saturday appointment online (a feature I really appreciate). The service rep was prepared with my paperwork, listened to my concerns and had a mechanic drive with me. They spent a long time looking it over and determined that the car was in good shape - there might be a little wear starting to happen on a bearing but it was not progressive enough to identify with certainty. They went through the multipoint check, tested the battery, checked my tire tread and inflated them to factory settings. They had told me up front that there would be a diagnostic fee and that's all I paid. I really appreciate the fact they didn't upsell me. On a car that age I feel like there could be plenty of opportunities to charge for repairs to the flux capacitor (if you know what I'm saying) so it's nice to come out of a trip to the shop unscathed. I bought my car from Bryan and then took it in when there really was something wrong, and all my interactions have been great. read more

Worst experience I have ever had at a Subaru dealership. I stopped in while traveling across country to have the oil changed and was disappointed in the way I was treated by the service tech when I asked if I could see the undercarriage when it got up on the lift to inspect the CV boots and his reply to me was I could stand outside the door and look, then he went on to say because of insurance purpose I was not allowed so I turned around and asked my service adviser and she said no problem that she needed to accompany me out there, no prob I say, why the tech could not say that to begin with is a good question to me, then he gets a attitude and drain the oil and leaves the car on the lift for an hour not touching it. After I waited an hour I went out to the bay door and just stood by my car and then he dropped from the lift and begin to fill with oil . This is not all , I pulled the dealership up on the GPS on the iPhone and it took me to the Subaru dealership only that's not where service is , so I called and the receptionist that answered did not want to give me the time of day only the address of the service department I tried to explain that I was from out of town and was sitting in the Subaru dealership Parking lot , to say the least she was rude and kept repeating the address so finally I just gave up and punched in the address and turns out that the service department was right next door at the Mitsubishi dealer with room for only two cars to pull in off the street this this is not what I have become accustom to when having my car serviced at Subaru dealerships this place is a joke for a Subaru dealership. They put a customer survey on the rear mirror and it says and I quote " if you can not check very satisfied on each category please let us know immediately" and then it list the very number I called to begin with and got the rude receptionist Bryan Imports is the name , notice its not Bryan Subaru it's not a single line dealer and it shows they could care less. To be honest I'm worried about what went in my car I saw the tech use a yellow container with a spout pouring oil in my car and I have no idea what was in there, never again!!!!!! I can't wait to get back home to a professional Subaru dealer where I have confidence and treated with respect. read more