The people who work at this (and all) Ace Hardware store are friendly, helpful, and go out of their…read moreway to make sure you have what you came for! Need help loading? No problem! On a shelf that's too high (or too low)? Someone will ask you what you need. Now, when you have an account, the checkout person will check to make sure you get to use your coupon (in case you left it at home)!!

My Google review: I…read morelove the Ace in Keystone Heights. I recommend driving a little further to get to that location. I have recently had some bad customer experiences at Melrose. Hector the manager was very hateful to my friend, a longtime customer and Melrose native . Several of the cashiers are also less than courteous. And I advise you to check expiration dates on anything you buy there, I have purchased several things that I later found had expired. So thankful that there is a Keystone Heights alternative. I will be voting with my feet on the Melrose location

I've owned property in the Melrose area for about three years. I've been to Bryan's Ace hardware…read moreprobably 20 times doing home repairs. It's one of the nicest hardware stores I've ever been in. As you come to the door people will ask you can I hope you found anything. I have never left that Without finding what I was looking for. prices are always reasonable And all the employees were very nice and knowledgeable. I have been to bigger ace hardware stores but never better service and selection that I found there. If you've never been there, you should definitely stop by

I've been a longtime customer of Ace Hardware. In the last 6 months I've had 2 unpleasant…read moreexperiences in the store. specifically , on both occasions I needed to urgently use the bathroom. Both times the clerk informed me that the restroom was out of order. upon further inquiry I was informed that the bathroom wasn't going to be repaired as it is too expensive to repair and is not profitable. I asked the staff what they do and a salesclerk informed me that they go to the bathroom behind the store. This is a health issue, a public disservice, and shows shows a total lack of concern for loyal customers.

We had a great customer experience at this store. My wife…read morewanted specific Stihl tools and equipment, and the Stihl Rep, Adam, was extremely helpful. He expertly explained the differences between the gas and electric models of the equipment she was interested in, and found a good deal on one of the products that was on sale. We also got an extra battery for one of the tools as a promotional deal that we weren't aware of. We purchased all of her new toys... er.. uh... "tools," and Adam assisted in registering them for warranty. This is a great hardware store, and they have lots of products. Chances are they have exactly what you need! I will come back to this store again as they can answer all your questions and are very friendly. Oh, yeah... pet the cat that runs the store and guards the knife display!

I had a very disappointing experience with this business…read more I needed a specific tub spout for a hotel fixture and explained clearly that compatibility was the only thing that mattered. Before placing the special order, I asked more than once what would happen if the item didn't fit. I was repeatedly assured that it would. When the item arrived, it did **not** fit. I had concerns as soon as I saw it, but was still told it would work. I returned the item as directed by my employer. The purchase was made with my **personal funds**, and now I am still waiting for my refund. The most frustrating part was the attitude during the return process--it felt like I was inconveniencing them, even though the item did not match the assurance I was given. If you're placing a special order here, make sure you get the return policy and compatibility guarantees **in writing**. Clear communication and timely refunds should be standard. I hope this situation is resolved soon.

Don't be fooled by the name of this store. RayWare Hardware is far from your usual corner hardware…read morestore. Rather, it's an upscale cabinet and door hardware, unique sinks, swanky mailboxes, lighting...I could go on...hardware "gallery" of sorts. My husband and I popped in one afternoon, as we are looking to modernize and upgrade our kitchen lighting. Karah, the sales girl who promptly greeted us, was knowledgeable, helpful and offered us additional catalogs to browse. (She even sent us home with several.) I loved all of the cabinet and door hardware they have! There was everything from lizard handles to whimsical fiddlehead ferns. I could have browsed them all afternoon! While their selection [of most everything] is lovely and mostly on the more unique side, it is all quite pricey and likely outside of our rather small reno budget. But go and check this place out! I'm glad we finally did.

I made an error in my purchase and they fixed it for me. Every employee there was extremely…read morefriendly and helpful. We are new to the area and I am so happy to have found this Ace Hardware instead of driving all they way to Middleburg.

This is the one in Starke. They dont honor the Craftsman warranty here. the cashier didnt even know…read moreabout it. another employee said that the tool has to match exactly. Bull, Sears & Lowes will give you the closet match. all over a 9" Level that costs $7.59. thats customer service for you. they did not take care of me.

Extremely satisfied with how knowledgeable they are! Every single employee has no problem…read moreunderstanding what I'm trying to do and how they can assist me in getting it done. Small as it is, selection is not lacking in options. Prices are reasonable too. Lumber yard has exactly what I need too.

Well-supplied shop- Excellent service and advice!…read morePrices are competitive,as well. 100% recommend.

Shoutout to our local community heroes at this venue!!! I felt the love as soon as I got out of my…read moretruck. The handicap parking spot that I used was literally at the entrance of the store! I almost thought I would block the walkway for the customers. But Ms Denise was kind enough to tell me that the parking spot was correctly positioned and the opening gate was as just a bit off track. All figured out and then I was ready to explore! I had 2 employees ask me if I needed help within 2 minutes of entry and then 2 minutes apart from each other!!! Now that's attentiveness!!! I got to look at all the goodies! Find great variety and value! And even found out that I could order things from the app if they weren't available in the store!!! Beautifully organized shopping! Amazing plants, clothing, gadgets, gizmos, and beyond! Necessities, wants, needs, and gifts! Clean restrooms. And I got complimentary fresh popcorn!!!! I love the staff and how fun they are!!! They make you feel like family not just a number and a sale!!! God bless!!! Thank you, Hagan family for welcoming me into your family! Thank you for hiring excellent employees to share your values and standards... You can't train someone how to have a beautiful soul.... So that's how I know that you know how to choose the best people to represent you!

This store has the most friendly and helpful staff around! if you need a nut, bolt or anything let…read morea staff person know and they will search to find it or recommend where you might get it! John and Brandon helped me the other day by doing something in their shop and I was ecstatic. They were so courteous and helpful beyond belief! this was not the only time but other times as well with other associates. They are your friendly hardware store! Forget Home Depot or Lowes when it comes to just some small but necessary or supply items!

This negative review has been building for quite some time. I've lived out on the island for 10…read moreyears and shopped at this Ace the entire time. Over time, the customer service and general vibe of this store has gotten increasingly negative. I actually saw another recent review calling out the fact that the guy doesn't normally even take the time to review a hardware store, but the interactions are so negative that he felt like sharing and I couldn't feel more in agreement. I'm not sure what the deal is. Most employees are hanging around with RBF ready to look inconvenienced by the presence of customers. They like to give the impression of helpfulness shrouded in resentment and seemingly fatigue. I just got back from purchasing some tape which they insisted that someone help me with and then they sold me the wrong tape, which I then had to return to the store to return and buy the right tape. No, " I apologize for the inconvenience" or "sorry about that" Literally nothing. The dude that just "helped" me is just hanging back watching me return his selection about to cough up a lung. i'm starting to really believe that I'm being loyal to a fault, trying to give a small business some support, but honestly, I'd rather drive to another location or another business. Don't even get me started on the big guy that works outside where you pick up mulch- lol he's been a jerk for years! If misery loves company- they sure have all found each other. The exceptions to this should be mentioned but they weren't working tonight. The best part of the store is the garden department. There are some absolutely wonderful and knowledgeable people that work in that section!

Excellent service every time I utilize Hagan Ace. They have great customer service and are very…read moreinformed on their product as well as what items you will need for various projects as well as ideas on how to tackle them.

I enjoy going to Ace Turner any time my husband needs the hardware side! I've bought lots of items…read morein Turner and clothing and shoes in Legend as well as plants in the garden center! Great full service community store. Fabulous furniture and decor. Wonderful friendly service.

I come here all the time is a great hardware store with metals that work there and they have more…read morestuff and probably they really need. But everybody's super helpful and you get in and out really quick as a result. I love that they give you five dollars off cans of peas if you get a sample color first . I find that their plants are very reasonably priced and prefer to get them here somewhere else. I buy for confederate jasmine plants you were in a 3 gallon bucket each with a 3 foot trellis for 19.99. They also have a great collection of soils for specialty plants This is where we also go to get our propane tanks refilled. If you need to do that you leave your tank by the filling station you go in and pay for it and then someone will come out and fill it for you and load it in your vehicle, if you would like . They even have landscaping rocks as well .

This is a great place for do-it-yourself people. The tools are reliable and prices to take home!…read moreI had a problem with my car and needed thin-walled lug to fit my wheel. Unfortunately, I did not find the size I needed, but I am going to keep the lug wrench socket set, bc I need it. It was only about $10, so no need for a refund. I will use them in the future. If you work on your car, you know where this place is!

Saw some items mentioned on a youtube video, so i decided to check the local harbor freight. Staff…read morewas helpful and friendly. Found the items i was looking for, actually had a larger selection than what i saw in video, so it took me a min to choose. Definitely reasonably priced compared to Big Box stores. Organization of the store was a little strange for me, but i have only shopped here a few times.