I went to this jewelry store because I got a new solitaire enhancer for my wedding ring from my husband..it was a split shank ring it had two little sticks on the sides holding the ring top and bottom part together. The problem was that these sticks prevented my engagement ring from sliding in.. it only went in half way. I went there and asked the woman if they could sized my ring up 1/2 size so that my solitaire could slide right in. She suggested instead to cut off the side sticks to make it two pieced. Therefore I can stack my rings together. I told her not to Sauter my rings just take them apart. I left my ring and the next day I went to pick it up. . The woman told me that she and the jeweler made the decision to cut the sides and resauter it to fit my Vera Wang solitaire which I also left there for refrence.. the solitaire ring finally fit into the split shank enhancer. and then I realized that the two rings they re satered together without my consent . We're crooked. The split shank ring has a design on top and bottom it's supposed to align perfectly around my solitaire.. so basically they took it apart and put it back together crooked...I told the lady that it wasn't straight. She said that it wasn't possible to make the perfectly aligned. Are you kidding me? My husband was so pissed.. I asked them to fix it.. so she makes a phone call to the jeweler and then says .. we will just give you your money back.. I said yes please do. And then she goes on to say .. well leave your ring and we'll put it back the way it was.... I was so pissed.. I said no! You're not going to do any more work to my ring... you couldn't put it together correctly because according to you.. it's not possible so how to are you gonna put it to its original state? ?? I said I you're not doing anything else to my ring give me my ring back and give me my money back.. then her son comes out and he states obviously that the ring looks crooked .. one piece is to the left and one to the right. He's apologizing and she's explaining trying to justify the horrible work making it sound like the jeweler did extra hard work to Sauter it again together... like they did me a favor. I told the son.. hey .. I specifically told them not to Sauter it.. THEY MADE THAT DECISION.. had they satered it and it was aligned correctly ... I would have said thankyou for the favor.. but CMON now I have a crooked wedding ring and can't adjust or take it appart. Jewelry stores do this kind of work every day. The ring came in aligned so how are you going to tell me it can't never be 100% aligned.. I did get my money back.. and she was like take it somewhere else and I hope you can get it fixed the way you like... hmm how about aligned!!! It's not that complex... now I have to have further work done on my ring... this is the worst experience ever.. I wouldn't recommend this shop to anyone.. this woman tried to convince me that that's as good as it gets.. just live with it...THIS IS MY WEDDING RING WTF ARE YOU TALKING ABOUT. and she never even gave me a receipt for the services to begin with... this place is a shady spot... consumer beware... id give them 0 stars if I could... not to mention I called 5 minted before showing up and the man told me he could have it done in 10 min.. when I show up "the jeweler is not there" and I had to leave it.. I came back like three times.. after leaving my rings because I had a bad feeling and kept trying to get reassurance from the woman..that her idea would workout... she kept telling me that sizing it up was a bad idea and taking it apart would be better... I literally feel like breaking something.. this is supposed to be a happy moment with my beautiful ring... not a dissapointment read more

Bryan's Jewelry & Misc - Jewelry Near Me - Franklin Park, Illinois

I went to this jewelry store to get my wedding ring fixed as the stone had gotten a bit loose. I figured the repair would be a simple fix, but I wanted one of my friends to come with me just in case I needed extra support. GOOD THING SHE CAME WITH ME. We showed up at 12:05, only to find an empty store with a sign stating "We open at 12." Hmm. We decided we'd give them the benefit of the doubt, so we sat in the car and waited as this was the closest jewelry store in the area. When the owner FINALLY showed up, it was already 12:30, and she came to work dressed in a mini-skirt, tank top, and with curlers in her hair. Mind you, it was November. My friend and I exchanged a worried look but decided to go in nonetheless, only to find that the owner had to buzz us in to the store after she determined that we didn't look suspicious. Already feeling a bit strange, we walked into a jewelry store that was literally a bullet-proof glass, fenced-in prison-looking "sales floor," and the owner had to peek out through a tiny little window to speak to us and get the ring. I was already feeling a little hesitant when the woman asked a question in Spanish, wondering what was wrong with the ring. My friend is Hispanic and I am white, but we both studied Spanish in school and spoke the language fluently. I replied that the stone was a bit loose in Spanish, and she completely ignored me, asking the question again, this time more obviously pointing it at my Hispanic friend. She continued to ignore me and my attempts to communicate with her the entire time, only acknowledging me once when she told me the price to fix the ring. Really? What type of disrespect is that? She even went so far as to inform me that my wedding ring was not "a quality diamond" like hers was. I cannot believe this place is still in business with their horrible work ethic and customer service. The ONLY reason I let her fix my ring is because I wanted to keep my business local, but the next time I need to visit a jewelry store, I will DEFINITELY be making the drive to somewhere more professional. read more

I am so upset! I have been to this place twice before --once for ring sizing in a gold ring and once to have a battery changed in a watch. I was fine with their service those two times this time I took in a set of 3 silver stacking rings with names in them that had what I can only describe as a vintage antique silver finish ( the rings are 100 percent silver) with the finish over that. I wanted the rings resized. When I picked them up the fit was great but to my great surprise they had completely removed the finish!!!!! I told the lady that they should not have been cleaned to remove the finish. She went I to say that I should have told her I didn't want them cleaned!!!??? What!!?? If I brought them in with a certain finish that's how they should have stayed! And if they had questions they should have called me since they ask for a phone number when you drop off your jewelry. Now my rings are a shiny silver and the names in them are barely readable. The woman had the nerve to say she liked them better in the shiny finish......WTF! They are not her rings! I am so upset and angry. She said they could put the finish back on but at this point I don't trust them to do anything else to them. DO NOT go to this jewelry store! They will do whatever they want to your jewelry without even contacting you. I would give this place negative stars if I could. Next time I need jewelry service I'll go way out of my way to get it done somewhere else! So much for good local businesses. read more