Everything went well, my first time there. They definitely overachieved my expectations. Watches were great, excellent customer service. Professional and knowledgeable and friendly!! I will definitely go back for service. Kaytee!!! read more

When looking for luxury watches, Burdeen's in Buffalo Grove is the destination. My fiancé and I worked with Evan on purchasing a Grand Seiko watch for our wedding. Burdeen's is the sole authorized dealer in Chicagoland for Grand Seiko watches so we knew this was the place to buy. They have a large display in store to try on many of the watches in stock. Evan was knowledgeable about the craftsmanship that goes into the watches, the backstories of inspiration for each, the mechanical differences, elaborated on the brand's warranty, gave suggestions on how we could best purchase the watch, and handled procuring it in a timely fashion. He was easy to work with, very personable, and made our whole experience great! We cannot wait to work with him in the future as we build a collection! read more

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Evan was great .Very friendly and courteous great selection of watches . We will return. Bert P read more

Dealt with Kurt Y on a Day-Date. Whole process was fair, quick and got the watch I wanted. No begging Authorized dealers, should have just come here originally. They have a new customer! read more

Burdeen's Jewelry - Jewelry Near Me - Buffalo Grove, Illinois

I live in the Northeast and found a Panerai I had wanted for a long time at Burdeen's. I sent an email and Rajeel followed up with a call a few minutes later. He was great to work with from start to finish. The watch was pre-owned, but they put it on a timegrapher at my request and also fully inspected it and tested it for water resistance at no extra cost. When the payment cleared it arrived less than 24 hours later. And there is a 1 year warranty. Best of all, when it arrived it was in like-new condition and better than described. Amazing! If you are shopping for a watch and can't see it in person you can trust Burdeen's to do everything short of having you come in to help you rest assured you will be getting exactly what you expect. They are great to work with and their pricing is fair. Thank you! read more

My girlfriend and I had browsed at a number of different jewelers to find an engagement ring for her. We were incredibly happy with Roberto at Burdeen's Buffalo Grove. The environment at Burdeen's was wonderful, Roberto was friendly, helpful, supportive, and incredibly easy to work with. As far as pricing we were able to find something for her at a price that was comfortable for me. The custom ring came out even better than we could have imagined. Couldn't recommend Burdeen's and Roberto highly enough for the work that they did with us. If you are searching for an engagement ring Burdeen's is well worth the visit. read more

Burdeen's Jewelry - Jewelry Near Me - Buffalo Grove, Illinois

The service here is outstanding!! I came in randomly because the clasp on my Omega Seamaster bracelet was stuck and wouldn't open. As they were taking my information to get the watch sent over to Omega, I asked if it would be possible to take the watch off the bracelet so I can use the rubber strap that I have at home. They sent it down to their in-house repair team and a specialist came up 5 min later saying that the reason the clasp was stuck was because a small screw fell off and that he'd be able to fix and replace the screw. 10 min later he returned the watch with the bracelet working like new and they didn't charge me anything! Super friendly staff and they have an amazing assortment of watches and custom made jewelry, highly recommend!! read more

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I almost. And I mean almost bought a pre owned Zenith Watch at this location. I have a few high end watches and really liked the Zenith Watch. So as I was getting ready to pull the trigger and I asked if they could do any better on the price. (I asked like $100-$200) off. It was around a 6k watch. Was told I guess I didn't realize that they price everything really competitive and it's a good price. I was like your whole online model has a (negotiate price) aspect to it??? Nope...Can't give you anything it's a great deal already. So I hesitated then decided to wait. Two days later I bought a Rolex Air King Downtown from a different dealer. If your not going to deal on a Zenith Watch. Then I have little need of you. Pre-Owned Watch market is cooling rapidly. Crazy view to pretend it's not. Oh well I moved on. Bye! read more

Purchased a timepiece from Burdeens this past week and really enjoyed my experience working with them. I originally popped in a couple of weeks before to see their stock and get some pricing on a couple watches I had my eye on. Kevin was super helpful and transparent from a pricing standpoint. I called him back the day I was ready to purchase and he set the watch aside for me. Once I arrived, I worked with Michelle to get checked out and get my rubber strap cut to length. She was super patient as it took a few cuts to get the sizing right. She saw I wore another watch into the store and gave me an awesome watch travel case that will come in handy! While we waited for the strap, she registered my warranty and even walked me around the store and let me try on a couple of other pieces I was interested in. The shop itself is really cool, they have a wide variety of jewelry as well as a large selection of watches. They are an AD for some awesome timepiece brands and also have an incredible collection of pre-owned watches. Overall they are a jeweler that makes you feel welcome unlike some other watch AD's. I'll definitely be coming back for future jewelry and timepiece needs! read more

Recently moved to the area and could not be more impressed. The professional service coupled with knowledge and kindness were phenomenal. I will be returning. Highly recommend. read more

purchased a rolex submariner from Irina and she was great. Highly recommended and will be using her again.

I called and spoke to Michelle she was wonderful very patient and showed me some beautiful jewelry . I'd recommend her for assistance . Fantastic service . read more

Ordered online and got a great deal on my end game watch. Unlike what someone said below, I put in an offer on the watch online but I didn't want to lowball them and they accepted my offer and sent the watch right out. Watch is like new and I saved $2500 compared to buying this new so huge love for Burdeen's. read more

Burdeen's Jewelry - Jewelry Near Me - Buffalo Grove, Illinois

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My husband upgraded my wedding ring after 20 years of marriage! The service was amazing from the time we walked in through the creation and the final product. Michelle was fabulous and patient as we made our final decisions. I'm in love with rings and so happy we found this "gem" in Buffalo Grove! read more

Burdeen's been a long time family jeweler of mine, always hear about how good their products and services is. Went in for a strap change on my omega and one of their salesmen, Roberto, wound up on a hunch showing me one of the most beautiful pieces I've seen in recent memory. Immediately fell in love with it and had to have it. Along with all the help picking a timepiece, they are also helping me make a very special gift for my mother. All in all 10/10 shopping experience and would recommend anyone who gives a damn about consistent quality to shop here. read more

Burdeen's Jewelry - Norqain black skeleton. - Jewelry Near Me - Buffalo Grove, Illinois

Irina, Michelle, Kevin and the Burdeen's team has once again proven why it's the only place I trust for my luxury timepieces (second omega). Irinia, your knowledge and expertise in helping me select the perfect watch were truly impressive. Wearing my watch means more by the incredible experience you made with both transactions. Michelle, you not only fixed the clasp on my first watch, but also took the time to ensure that the watch looked and functioned as good as new. Even when you weren't the original sales representative, speaks volumes about your passion and your genuine interest in helping out! Kevin, I appreciate your personal insight along with your attention to detail to guarantee the transactions went smoothly. Your involvement with both watches has been supportive, and you earned my trust! I'm now a loyal customer to Burdeen's! read more

Cameron was fantastic to work with. I am out of state so I requested a number of things I normally would've been able to take care of in person. I decided to roll the dice and Burdeen's really went above and beyond to make my experience super easy and efficient. He was able to help me find an amazing ring for my wife, walk me through my questions, and work through a couple items of setting up a meeting for my sister in-law to view the ring (I live out of state), providing me with a number of photos and videos so I could see the ring in other light and on some of his associates hands! He was able to work with his team to get a customized ring size too! I am so pleased I was put in touch with Cameron and his team! What a great and easy experience and I got exactly what I wanted! Thanks so much!! read more

Burdeen's is great. I bought a watch from their online store and found they not only had a nice selection, they had amazing customer service. I worked with Kevin Greigel and he was great. He was responsive and considerate, answered all my questions, and even took extra photos of the watch for me to see before making the decision to purchase it. The watch arrived promptly, well-packaged, and Kevin followed up throughout the process, including to make sure i received the watch and to see how I liked it. Great experience overall - I'll definitely buy from Burdeen's again. read more

I have been a customer of Burdeen's over the last five years. During that time, I have purchased six (6) high-end used timepieces. All but one of those purchases were made from out of state. One was made this summer when I had a chance to visit the brick-and-mortar store on Oak Street in Chicago (and man, what an impressive and beautiful store!). Of the six purchases, 1/2 were traditional deals where after some negotiation, we reached a fair price. As for the other 1/2, those involved trades, and Burdeen's offered fair trade values so we could work out a deal (realizing, like any trade with any type of dealer, the trade value of your item will be less than the retail value). On two occasions, when I received a watch, there were minor issues that needed to be resolved. One was a JLC that was very stiff to wind. Burdeen's worked out the issue with me so I could have it serviced. That was the first watch I bought, and I was so impressed by their customer service that I continued my relationship with them. The second occasion was a VC I purchased recently that was advertised as a full set. Once I received it, and I tried to wear it, it became evident two original bracelet links were missing. This was an excusable and reasonable oversight. Immediately, Burdeen's took steps to correct it and in short-order delivered to me two links to make the full set from VC. The other four transactions were perfect. I highly recommend Burdeen's. I initially worked with Kevin G, and more recently have worked with Cameron L. Both were straight-shooters, direct, responsive, and detail-oriented. However, my most recent experiences with Cameron have been joyful. He takes an interest in his customers, is friendly (as in he's reached buddy status), and I felt he went to bat for me with the house when we worked out our deals. Based upon the variety, quality of watches, straight-forward negotiations, and attention to customer service, there are few reasons, if any, to go anywhere else to purchase a high-end, high-orology, timepiece, whether online or in person. I'd give 6 stars if it was possible. read more

Bought a Panerai from them that within less than 2 years had to be sent back to Panerai multiple times for repairs. The first time I was told that Panerai claimed the issue was due to my care for the timepiece, so therefore I had to pay around $700 for the repair. I agreed to, but then the repair didn't fix the issue. When I took it back months later, they then said they would send it in again and then told me it was fixed and returned only a few days later. Obviously it had never been sent back to Panerai. Perhaps an honest mistake, but when I disputed the original charge asking for compensation saying I paid for a repair that didn't repair the time piece, they said they tried, but there wasn't anything they could do. When I asked for the paperwork showing that it was actually sent to Panerai, they proceeded to send me the "full" transaction paperwork including their acquisition - showing their wholesale cost. Another accident perhaps, or maybe a slap in the face. Nevertheless, unprofessional and unacceptable. Knowing what they profited and unwilling to compensate for the inconvenience, I would not recommend. read more

I have been a watch enthusiast for a while, but up until the past few months all of my purchases were done in person mostly through luxury dealers. After doing my research, it was clear that online watch shopping is the only way to get the pieces I really wanted for the best prices. I went to several websites and did my homework on reliable jewelry/watch stores around the county and it was obvious that Burdeen's was a company I should contact. I reached out by email and got a quick response from one of their client advisors, Cameron. Since this was my first experience with online watch shopping, I took this process very slow and I must say that Cameron was extremely patient and easy to communicate with. Over the period of about two months, we emailed back and forth over 70 times, had multiple calls and set-up two Zoom sessions so I could see the different watches I was interested in. During the whole process I never felt any pressure to buy and felt that he really tried to understand what I was looking for. In the end, I purchased a couple of used watches (Rolex, IWC, Breitling) for a very reasonable negotiated price. I paid by bank wire a few days ago an received them all in perfect condition yesterday. Even with all the communication, one of my main concerns was making sure the watches were authentic (so many fakes out there). Knowing that Burdeen's is an authorized dealer of several luxury brands was a bit of a comfort, since selling a fake could jeopardize that business. But just to be safe I did take my new watches to a local watchmaker this afternoon to get authenticated. As expected, he said they were all legitimate and now I can wear them with ease of mind. Overall I was very impressed with Cameron and my experience at Burdeen's. Something tells me that I will be a repeat customer. read more

I arrived at Burdeen's at precisely 5 pm which is their closing time. The door was still open so I went in as I needed a battery change for my mother's watch. Evan Shillingburg, sales manager, agreed to change it even though it was "after hours". I was so grateful for his willingness to help me!! The rest of the staff was busy putting away inventory, but could not have been more gracious and welcoming! How refreshing to find a jewelry store with such fabulous customer service....AND, the store is gorgeous! Go check it out!! read more

Great experience here. I've been in a number of times, just window shopping. The staff has always been friendly and helpful and the store is great with an amazing collection (both new and pre-owned). Despite my lack of ever purchasing anything for the first 5 times visiting I never got anything but a warm greeting. Low pressure, not pushy, and informative. Irenea was the most recent sales rep I was working with who helped me purchase a beautiful grand Seiko. It wasn't the model I initially came looking for but she recommended I give it a try as it was one of her favorites and I ended up loving it too and made the purchase. She was very helpful and a pleasure to work with. read more

This place has beautiful jewelry no doubt. But if you don't walk in dressed a certain way, drive up in a certain car, talk a certain way etc....they hardly talk to you and will not follow up on specific questions you have asked. I went in on a weekday dressed casually and I don't waste money being flashy. But I was ready to drop $50-$100K on an engagement ring but no one seemed to care. And when someone finally decided to help me, it was very non-committal and disinterested. When I asked this woman to get some information and get back to me.....crickets. So....my learnings...if you want to get dressed up, show off and be pampered, this is the place. If you just want to go in, conduct business and buy a piece of jewelry, avoid at all cost. Head down to Wabash, which is what I did, and made a sale persons day. read more

I worked with Traci to purchase a Omega Speed Master, and she was wonderful. She was knowledgeable about the watch business, friendly, and answered a few questions that I had about the watch as I was a little on the fence on what I wanted. She was much more friendly than the actual brand shop in Chicago that I made a purchase with her over the phone instead of walking a block to the store in Chicago. She was lovely, and felt unpressured so I would recommend her without any hesitation. When I purchased, she sent me a copy of the receipt to my phone shortly after, and a really lovely message which was very thoughtful saying she could not wait to meet me when I picked up the watch. read more

I have purchased 2 watches so far. My Associate is Irina. She has been great to work with. Responsive, communicative. Very fair pricing. Great selection of pre owned as well as new watches. Definitely recommend. read more

I'm in Los Angeles, but through the internet, I was introduced to Burdeen's Jewelry. The service I received from Kevin Griegel made everything work so smoothly that in just a couple of days I had a stunning Jaeger LeCoultre Reverso on my wrist. The Burdeen experience was simply first rate. I'm thrilled and couldn't be happier. read more

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I was ready to propose to my girlfriend but was unsure where to start. I researched on the internet and was very close to purchasing an engagement ring from an online jeweler. Just to cover all the bases, I stopped by Burdeen's on a friend's recommendation. Two visits later, I found myself placing an order for a pear-shaped diamond ring with Burdeen's Jewelry. One thing I didn't expect from Burdeen's was the level of customer service and attention to detail when choosing a diamond plus a ring setting. For instance, when I was looking at diamonds online, I had a REALLY hard time just picking out a few diamonds to compare. With tens of thousands of diamonds to browse through, I kept fearing I would select the "wrong" diamond. I met two associates, Alex M. & Kevin G., and they first asked what my girlfriend wanted. Once I told them, they offered some guidance on what the varying sizes, colors, & brilliance I could choose from. Ultimately, they found 3 diamonds in their store that matched my criteria. So instead of looking through 500 diamonds that quite honestly look the same online, I was presented 3 curated options instead! That was refreshing and something I didn't expect. After I found the right diamond, I chose the custom setting option based on Alex & Kevin's guidance. 2 months later, I popped the question. I'm happy to report that my fiancé LOVES her custom made engagement ring! It's incredibly well made and more beautiful than I anticipated. I'm very glad I chose this place. read more

Burdeen's Jewelry - Proposal shot - Jewelry Near Me - Buffalo Grove, Illinois

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Highly recommend stopping by. I was assisted by Traci, who was incredibly kind, professional, and helpful. I was on a bit of a treasure hunt for a difficult watch to find, and she went above and beyond in helping me look for it. read more

Just finished buying a beautiful new UN Marine Chrono from them. It was a pleasure to work with Evan. We went back and forth and he was really great. I am very happy with the deal they gave me and the watch is beautiful. It was pre-owned which is always more difficult than new but they represented it perfectly, looks brand new. The watch came on time with all that was expected. Would definitely work with them again. Need to start saving for my next piece. read more

Burdeen's Jewelry - Jewelry Near Me - Buffalo Grove, Illinois

Not all deals go perfect but businesses that value customer retention usually make things right. That's what Josh did.

Tried to buy a watch from them online and they have a feature to "make an offer". I made an offer and they rudely dismissed the offer with no effort to further communicate. Moved on to a different seller and paid a fair price. read more

Came here to get a watch fixed, Amazingly friendly. Evan helped me out. Friendly and easy. if you need any rings, Watches Ext. I recommend you to stop by and talk to Evan he'll help you professionally and easily. read more

This is my go-to place from now on for watches!! Just bought 3 Rolex watches from them (a Daytona, GMT Master II, and Submariner)-- they look and fit beautifully!! Great service from Kevin Griegel, who is extremely knowledgeable, responsive, and efficient!! My family and I used to shop at Persin Robbins in Arlington Heights, for our Rolexes--but no more; they've got nothing in their current inventory that turns my crank, like they used to. Burdeen's weathered and steamrolled right through COVID-19 which is evident in their huge, mind-blowingly eclectic selection of watches that also includes my other favorite brands like Patek Phillipe, IWC, Cartier, Panerai, and Breitling!! read more

Recently had to get my omega fixed the story manager quickly fixed the broken link for no charge! I'll be back for sure. Great customer service and an amazing watch collection!!! read more

My partner and I had such an amazing experience. Brandon gave us the run down on all the different diamonds, the 4Cs, and what to look for when purchasing an engagement ring. Everyone was so accommodating and we didn't feel pressured at all. They offered us champagne while we tried on engagement rings. They have such a wide array of options for everyone's engagement ring budget. From $1000 to $1 million. Burdeen's can make any custom ring you want for your price point. What more could you want!? All their rings are handcrafted and absolutely stunning. You can tell the different in craftsmanship between this family-owned shop and a Zales or a Kay. Also, the Burdeen family has been in Buffalo Grove for decades so it's great to know you're truly shopping local! read more

I'm a regular customer who stopped in to have the batteries changed in a few watches. Everyone was helpful, but special kudos to Lacey and Viktoriya. Lacey got the batteries changed and Viktoriya made sure everything was taken care of. Viktoriya took the time to help me look at some watches and couldn't have been more pleasant. Jeff read more

I had a great experience with Burdeen's, specifically with one of the managers, Josh; first in their pre-owned watch store online and then in the store on Lake Cook Rd for my pick up. I was looking to make the jump from a nice Citizen I had bought about 6 years ago to entry to mid level luxury timepiece. I found Burdeen's through the Omega website, as Burdeen's is one of the few authorized dealers in the Chicagoland area. In addition, Burdeen's had an entire store of pre-owned watches of various brands (a lot of Omega, Rolex and Breitling) and I identified an Omega that I liked in my price range (Speedmaster 3520.50.00). I used the "make an offer" feature just to see what would happen and received a response within an hour from Josh. We had a little back and forth via email regarding price and tax and made arrangements for me to pick up the watch the next day. I arrived at the store, which is very impressive and professional looking, right as they opened, cash in hand. Josh was immediately available and took the time to explain how this particular Omega works, care required for the watch, various service offered by Burdeen's and so on. I asked many questions and spent about 45 mins with Josh. I felt that he gave me the same time and consideration as he would to a customer buying a $20k watch. I had a great customer service experience, I love my new watch and I hope to trade up to Seamaster Planet Ocean or even a Submariner Date someday. read more

I worked with Kevin Griegel on the purchase of an Omega Speedmaster. The watch was exactly as advertised, and the transaction was flawless (fair & fast). I highly recommend working with these guys. You can really tell that customer service is important when dealing with Burdeen's. Thanks guys! KevinM - Scottsdale, AZ read more

Called this location to see if they were interested in purchasing a watch from me. Michelle answered and was very accommodating. Once I arrived I worked with Cameron and he went above and beyond with his salesmanship and knowledge. We agreed on a price and I ended up trading the watch towards a pre owned piece. I can't speak more highly of this location and it's employees especially Cameron. If you're looking for a timepiece or jewelry this is the place to go! read more