We had a wonderful stay! Sue was absolutely amazing--she couldn't have been more helpful, friendly,…read moreand welcoming from the moment we arrived. She truly made us feel at home. The room was beautiful, spotless, and very comfortable. Outstanding customer service and a fantastic experience. We would gladly stay here again and highly recommend this hotel!

We booked the first-floor suite in the New Orleans Hotel for two nights. I have stayed at this…read morehotel many times over the years, and it was fine. Last night, there was a party with a live band (particularly terrible drummer BTW) right under our room until after midnight. It was so loud in our room that we couldn't watch a movie, talk to each other, or sleep. We could only put in earplugs and wait for it to be over. I could still hear all the lyrics through the earplugs, that's how loud it was. We are leaving a day early, even though we have already paid for tonight's room, because last night was so miserable. The hotel has effectively made this first floor room unusable on nights when the club right under it is open (W-Sa), and we were certainly not informed when we booked at their full price rate that this VERY LOUD party would be happening basically IN OUR ROOM UNTIL AFTER MIDNIGHT. Just ridiculous. I would not book the New Orleans Hotel first-floor suite again and would not recommend it to anyone else. As far as what the hotel should do to improve this problem: do not rent this suite out on nights when you are having loud parties right under it, and refund my money for this unusable hotel room.

Of course, when I chose to visit Eureka Springs, I had to experience the last remaining original…read morebath houses in Eureka Springs. I got the works; the steam cabinet, a mineral bath, and a massage. I was so relaxed by the end of it I could barely walk or think straight. I even fell asleep during the massage! Only downside for a more modern customer is that the spa layout is completely original. There are no sound barrier walls or anything. The walls and doors aren't floor to ceiling, so one can hear toilets flushing, tubs draining, etc. But it's great for feeling transported back to the old holistic, homeopathic ways.

Beware of Tyler, the tyrant psychotic sociopath owner of The Palace Bath House!…read more I visited the Palace Hotel and Bath House expecting peace and relaxation. Instead, I walked out shaking, humiliated, and in tears -- an experience I will never forget for all the wrong reasons. The mineral bath area consists of small cubicles with no ceilings, something I was never told. I didn't hear or see anyone else, so I genuinely believed I was alone. While in the bath I was trying to meditate but then someone started playing very distracting music that interrupted my meditation and I asked politely for the music to be turned off when someone changed it to something distracting. I made normal, reasonable requests -- a towel, a time extension -- nothing out of the ordinary for a spa. When I went upstairs afterward, everything changed instantly. The owner, Tyler (appeared to be in her 40s -50s had shoulder length completely gray hair) approached me out of nowhere and told me she was "astonished by my behavior" and that I was "the rudest person" she had ever had as a customer. I was stunned. I had no idea what she was talking about. She accused me of "yelling" and "ruining the experience" for others -- even though I had spoken calmly and had no idea the entire facility shared open acoustics. I immediately apologized, over and over, because I felt horrible. I was crying, shaking, and trying to explain that I truly believed I was alone. Instead of listening, she doubled down. She told me I was "blacklisted" and needed to leave. Meanwhile, other patrons -- the very people she claimed I had disturbed -- came to comfort me. They told me I had done nothing wrong. They hugged me. They reassured me. They told me her reaction was completely out of proportion. I ended up having a panic attack from the shock and humiliation. My entire day was ruined. Days later, I am still shaken. When I tried to call to request a refund, I discovered my number had been blocked. No conversation. No explanation. No willingness to resolve anything. I have never in my life been treated the way I was treated at this business. I left feeling berated, belittled, and publicly humiliated for something I didn't even know I had done wrong. The lack of sound privacy, the aggressive confrontation, the refusal to communicate afterward -- all of it paints a very clear picture. Bottom-line, BEWARE of The Palace Hotel and Bath House and the tyrant psychotic sociopath who runs this establishment, TYLER! My experience was emotionally devastating, and no guest or human in general deserves to be treated this way. Consider yourself warned.

Best Western Inn of the Ozarks in Eureka Springs, AR, was honestly probably my favorite Best…read moreWestern ever. They have a really decent restaurant on site for both dinner and breakfast. One front desk hostess was exceptionally nice. The other - meh. She was a bit dismissive of others' complaints about the swimming pool being closed. That was a big strike from me, to be honest, because it was a part of their advertising. I realize stuff happens. I'm the queen of adaptability. But my kiddos were bummed it was closed "due to something in the water." A crew was cleaning it while we were there. It never was finished before we left. I tried to stay a second night, to which two different representatives told me our room was booked and nothing else was available. Our room was fairly updated, contrary to recent reviews. Our queen suite was $217.27. The pet fee was $20. For a 3-star hotel, this place was great. I'll request room 344 especially if we have our dog traveling with us again.

Where to start... the wifi was so slow, like dial up speeds. 16 down and .45 up. Could not even…read morestream a commercial! Tried from several different locations on the property. The service in the hotel resturant, almost, no slower... took an hour to get 2 eggs and toast... Stayed here 10 years ago, nothing has changed. Will not return.

If you want an easy stay in Eureka Springs, stay here. It was easy to book through the website, and…read moreeasy to find and park. The interior of the cabin was great, and so was the view. Plus we were only a short drive to downtown. We felt relaxed for our 2-day stay. We felt we got our money's worth. The staff does need to improve their communication, we were supposed to get an email beforehand, and did not. I called them several times. They finally responded, saying it was a server issue. I get that, but an immediate phone call back would have been appreciated.

Absolutely gorgeous! The cottage was clean and cozy. The jacuzzi tub had the best view and…read moreeverything worked like it should. The only thing I would have liked would be something on the bottom of the tub to give feet traction when getting in and out but there was a handle so that helped a lot. There was a huge window that overlooked the forest with a little birdfeeder that was very popular. Management was super responsive when we had questions. The location is about a 5 min drive from downtown (which was such a nice area). The week we stayed was very rainy so we didn't spend too much time on the porch but honestly everything was so cozy inside with huge views so we felt like it was perfect anyway. I would stay here again and again and again! (The photos on the website are near perfect of what to expect when you arrive too)

I enjoyed everything! The beds, pillows and curtains need major upgrades but besides that…read moreeverything was good. Trivia was really fun! The pizza is delicious! The cats that run the place are beautiful. The haunted tour was fun! Set back in time and just lovely!

Walking through the hotel is definitely a must when you're in this area. Considered one of the most…read morehaunted hotels in America. You must walk through the building in order to pick up the vibe. Plenty of interesting historical touches to take note of before going up to their rooftop restaurant that offers a simply breathtaking view. The restaurant itself has a pretty simple menu with wings, salad, pizza, basic fare. We were here on a beautiful weekend day, which was probably more traffic than you would normally see however as pleasant as the servers were, the pace of service was probably a little slower than would've been expected. A wonderful place to just sit and relax and take in the countryside, not necessarily a foodie destination!

Absolutly the best place to stay in ES. Just love it, the rooms are clean and quiet, the owners are…read moreon site, not like most other places and are there to meet your every need! Hope the word spreads as it is the only 4 star place to stay, as this was not our first visit to 5 Ojo, we can say they are still the best! Looking forward to our next visit!

I wish I could give more stars than just 5. We LOVED this place. We spent 3 nights in the honeymoon…read moresuite, which is located around the back, lower level, near the hot tub. Wonderfully clean room, bottled water, and kerg style coffee pot in room. Cookies every evening. And the breakfast is out of this world. There is a reason they have been named the #1 breakfast in Eureka Springs. Now, the owners are such sweet people who are above accommodating as I'm DF/GF and didn't have to miss out on anything. I so highly recommend staying here, and if we ever travel through again, we will most definitely stay. Oh, another bonus is its right on the red trolly route, so there's no need to drive around town. Just pay and go.

Great little spot in the middle of it all. Better room than nearby hotels...try to get a great…read morebalcony view. We sat on the balcony and had coffee watching the rain. It was great. If steps aren't your thing, drop your bags at the entry door.

Had a great weekend here, perfect location. Parking just around the corner on Center St. Spent tons…read moreof time on the fabulous balcony people watching and listening to live music either from restaurant across street or the concert going on in the park. Huge bedroom and kitchen. For such a small operation with no staff on sight, I was pleasantly surprised to have housekeeping services come through and refresh the room while we were out and about. Some tiny complaints: awkward location for a shower (in the kitchen), super tiny bathroom (you should've seen me trying to blow dry my hair), & the balcony doors need something to cover the windows- sun woke me up way too early. None of those are deal breakers though so would definitely recommend!

We've visited Eureka Springs many times over the years, but this was our first time staying right…read morein town--and it made the trip even better. We stayed at the historic Basin Park Hotel and loved the experience. Check-in was easy, parking is free, and it's a short walk from the lot (or you can call the shuttle). The hotel is full of charm and history--we especially enjoyed the quaint vintage elevator, though the stairs were fine too. The staff were friendly and accommodating, and the shuttle even took us to the restaurant where we had dinner. The best part of staying here is the location--you can walk right out the door for morning coffee, spend the day shopping and exploring the streets and paths, and enjoy music at nearby restaurants in the evening. Don't miss the 4th-floor balcony. The view of downtown is great, and it's a beautiful spot to take in the night sky.

The hotel is in the center of downtown shopping. We had…read moresome great seats overlooking the streets. Our server Jamie was friendly and checked on us several times thru lunch. Spinach dip served in bread bowl was delicious. The other items were just average. Disappointing to see when we got the check that they charge you extra to pay their staff instead of the owners paying them. We had an 18% $9.90 "service pool" fee that doesn't go to the server so you're basically having to tip double. Won't be back. This was the only restaurant we visited during this trip that did this.

This is a delightful place to stay if you like historical hotels, which we do…read more Our room was large and beautifully furnished. Chris at the front desk was friendly and helpful. We felt that he really cared that we were there. Parking is convenient and free. We definitely got our money's worth here. They have only one fault-no elevator, so it is not handicapped accessible.

Bottom line-overpriced. Appetizer of fried tomatoes was good, but I got the 59 dollar filet and it…read morelacked flavor. If I'm going to pay that much for a steak, it should knock my socks off. It didn't. Such a classy, old, neat building. The music didn't fit the implied ambiance of the building. Was totally distracting. Overall I very disappointing dining experience.

Great location, even better host. Perfect spot to be right in the middle of all the fun.read more

The Dashwood room is huge! It's really more of a suite. Large bedroom room with king size bed and…read morecomfy chairs, and a middle room with a fridge and sink, large bathroom with the toilet in its own little room and a jacuzzi for two. There's food and pop in the fridge for no extra charge. We had a fuse blow out as can happen in an older house and they were here in 10 min and fixed it. The house was built in 1888 and oozed old-world charm. Antique furniture everywhere. They have DVDs and VHS tapes of all genres downstairs. We played several in the room. My 17-year-old son loved it too!