chose this company specifically because their Google listing advertises free estimates. I could not…read moreafford a service call fee, so this was a deciding factor for me. The HVAC technician came to my home under the understanding that this was a free estimate. After the visit, the technician called and quoted me $429 to check the leak and cover labor, stating that everything else would be covered under warranty. Based on that explanation, I agreed and paid the $429. Shortly afterward, I received an emailed estimate for an additional $2,437, on top of what I had already paid. This was never clearly explained beforehand and felt extremely misleading. When I called the company, I spoke with Drake, who was polite and professional. However, I was disappointed that the manager would not speak with me directly. I could hear the manager instructing Drake on what to say instead of addressing my concerns personally. I was later told that the charges were for a service call and the equipment used to find the leak. While I now understand that a service call and a free estimate are not the same thing, that distinction was not made clear prior to confirming the appointment. Customers should be explicitly informed of any charges before a technician is dispatched. This experience was frustrating and disappointing, and I feel misled by the company's advertising. Transparency is critical, especially when dealing with costly home repairs. The manager, Brandon, later called and stated that after reviewing the recorded call, he understood where the confusion occurred. However, the only resolution offered was to credit the $429 back only if I proceed with the repair through their company. I do not believe this is an appropriate or ethical way to handle the situation. A refund should not be conditional, especially when the confusion stemmed from unclear and misleading communication. For transparency, I was informed that calls are recorded. What I found concerning is that the call had already been reviewed before I even formally raised my complaint, which suggests this is not an isolated issue. Based on my experience, I would strongly advise others to proceed with caution when considering this company. The owner promised to send me the recorded call of where I misunderstood but once he saw my review he called me to argue with me about the review and said he will no longer send the recording. I promised him that if he sends me the recording and I am wrong I will remove my review but he declined. Which proves my Point that this was intentionally done.

Happy with service. Technician John was very friendly and serviced my upstairs unit and explained…read morehis findings and what all he did. Big Fish communicates well with customers on scheduling and calling before they arrive.

PH Appliance Repair deserves a 5 Star Rating for a good reason, they are super responsive,…read morethorough, and reasonably priced. The 1yr warranty on their work is another reason why I will be calling them the next time one of my appliances decides to take a "break"

Awesome service, from the first phone call to completion of repair! Fair pricing! We have their…read morenumber saved for any future repair needs!

Replaced a water cooler for me. Ballard was very efficient and did a great job. They went of…read moreextra effort to do a great job. The price was very competitive.

Jason Ballard has been taking care of a variety of different plumbing issues I have had for the…read morelast 2 + years and he has always produced excellent quality work. Recently Jason installed 2 new gas lights at my front door and I'm extremely pleased with the end results.

Our Kenmore wall oven started broiling when set to bake which would burn the food. I would reset…read morethe breaker, but the problem kept recurring. When I called Mr. Steward, he was familiar with the problem and sent out Jason, a former Sears appliance repairman. Jason pulled out the damaged part and spent some time trying to find a replacement part. He was finally able to locate a repair business in Austin that rebuilt the part plus a 2-year guarantee. Jason returned and replaced the refurbished part, and the oven works like new. As a new oven would cost several thousand dollars, I was pleased with the cost and the great service. Mr. Steward also gives first responders, Veterans and the military a 10% discount. I highly recommend Steward Appliance repair and will use them in the future if needed. Lanny Brown

The repair man misdiagnosed the problem wrong 2 or 3 times for my washer . When he got the…read morediagnoses correct he said it was his fault and he spoke to the office or manager and they would come back out as soon as the correct part came in & fix it no charge . My wife just got a text reminding her of our scheduled appointment today and that there will be a diagnoses fee and service fee. Do not use these people for house calls . I have been dealing with them for several weeks now , this is ridiculous .

Completely disgusted. My husband called Larry's Plumbing and requested AN ESTIMATE ONLY. He was…read moretold by the appointment setter that THE ESTIMATE WAS FREE!!!!!!!! When Chris snd his partner got here, we were told that the estimate cost $65.00. Christ called his boss who did a song and dance about how this was only an answering service, they had to pay for time and gas, etc... We sent them on their way and are currently seeking a plumber who can move our hot water heater to the outside. We need a plumbing contractor who is willing to come out, give us a FREE ESTIMATE, and not be deceptive and money-hungry. I would NEVER, EVER recommend Larry's Plumbing to anyone, for any reason!!!

Great knowledgeable and resourceful. Saved us $3000 on a major sewer repair. John, David and…read moreKelly and Ms. Rita are the best!

We phoned Innovative Air Solutions for help with AC repairs on a Tuesday morning. We were told the…read moreearliest available time was the next morning. To our surprise we got a phone call less than two hours later saying they could get to us within the hour. Our good luck was due to a cancelation. The technician, Riley Martinez, phoned prior to arrival and had made all repairs within an hour. The total cost of repairs was more than reasonable. I would definitely recommend IAS.

We recently had some repair work done to the A/C system inside and under our home. Abraham,…read moreGerardo, Dusty, Eloy and Ashla were essential in diagnosing our problem and making sure it was fixed properly. I was happy to see that IA stands behind their work.

David is fast to respond to service calls. He is a professional who still has integrity. The only…read morearea technician who services LG and Samsung as well as all other Major Brands. He is also a Veteran. Call him for any of your appliance repair needs. I highly recommend him. I have been using him for years !

We called Discount Appliance Repair because our dryer was having issues. The service was great and…read morevery professional.

I am totally impressed with Porter's Plumbing Solutions and highly recommend them for all your…read moreplumbing needs. I had been dealing with a clogged sink and pipes. After trying a snake and Draino, I was referred to Dwayne Porter. He fit me in his busy schedule and had it completely cleared out all the way thru the major pipe. It was clogged with grease and heaven knows what. He did not criticize; and told me I could call anytime I needed. And, he was very reasonable! Thank you, Porter Plumbing

This company is quick to respond to whatever issues you have and very efficient. Chris Jolly was…read moretheir plumber technician who arrived within the appointed time, showed high-quality craftsmanship, very knowledgeable, and very professional. Will certainly use this company for future projects.