This shop was great to work with. Very professional and thorough. Joe (service advisor) took the…read moretime to inspect a car door problem I was having. Once the shop completed the diagnostic. It was as he expected an electrical issue with my driver door. I took my car to a couple different places prior and B&L was the only one who could pin point the problem. He gave me the timeframe to complete the work. It was completed as expected.

We needed new tires for our 5 year old Hyundai. Every aspect of service was provided for us in a…read moreprofessional manner. The shop was clean and tidy and my husband was well informed of the definite need for tires and not only offered the best deal for the tires and alignment as well as offering the option of getting another opinion someplace else! Highly recommend them and moving forward, B&L will be our go to for all our car needs!

Great service at a good price. Half the price of other Chrysler dealers in my area for an oil…read morechange. I have paid almost double at other places. Thank you for the fast and prompt service.

I was VERY disappointed when I tried to get service on my 2021 Jeep, was having issues with screen…read morenot working no AC, no turn signals. I was told I would have to have it towed, then I stated I could drive only short distance and motor lights and wipers working. Then I was told it would be next month before they could give me an appointment. I have only owned this SUV less than a month, and I did not purchase it at this (my local)dealer. When I purchased it I was told I could take it to any Jeep dealer for service and repairs. I have had Chevy's in the past and used Thayer for service as recently as last week they got me me took care of my truck quickly and were very helpful. Sad Jeep not same!

Bob and his technicians / mechanics are great at what they do!…read moreCourteous, Prompt, Expert Service and Repair. No B.S., No run-around, you get your vehicle serviced the right way the First time. You will be treated honestly with care!

I have been coming here for 15+ years. I do not go anywhere else, ever. Rob the owner always takes…read morecare of me with quick and efficient service. Just yesterday I called with an issue. Dropped my car off after they closed and picked it up this morning. You cannot ask for more than that!

I had an amazing experience with a sales team member Mr. Crawford, who provided the utmost…read moreprofessionalism and support in helping me understand everything I needed to know about the 2026 Nissan Rouge SV and ultimately did an excellent job with selling why it would be the perfect car for myself and my family. Very happy with my experience and purchase decision.

I am following up on a previous review. We needed to go back into the dealership for additional…read morehelp after purchasing our car. Once again we were amazed with the customer service. Francis and Reese went way beyond!

If you want fast and honest service, go to Hudson Automotive. They did a fantastic job on my…read morevehicle and didn't hit me with any unexpected wait times or hidden fees. I was in and out in no time. I will definitely be bringing my cars back to this shop. Thanks guys!

Great service. Final price was less than estimate. The office guys are professional and light…read morehearted. Car was dropped off one morning and ready to come home next morning. Thanks guys.

After having been a loyal Thayer customer for years (up until this happened), when my dad died and…read moreleft me his 20 year old sports car, of course I took it to Thayer for detailing, an oil change, adjusting a rocker panel, and replacing the window motor on the passenger side. The first time I got it back, the rocker panel was not fixed (later they explained why, and that was fine). It was not properly detailed, windows not clean and the whole back of the car was never even vacuumed. My husband pointed this out to the service manager, who did not care, offer to fix it, etc. They also lost the driver's floormat (it was there when I dropped it off, but not when I picked it up). Service manager said they hang them up on the wall to clean them, then put it back in. Basically, you are SOL. Again, didn't care, very rude and condescending. So I'll be paying to replace that. Also, the driver's door panel around the handle was loose when we picked it up, my husband had to tighten the screw. That's when we noticed the over an inch long crack on the inside of the driver's door by the window. Service manager insisted they never touched that door, of course. Obviously, it appeared that someone perhaps removed that door panel to see how it went in on the passenger side and broke it putting it back together. When we brought the car back the second time, my husband pointed it out to the service manager. Nope, they never touched the door, was the only response we got. I have been in and around that car for 20 years, and there was never a crack there before it went to Thayer. So, I'll be paying to replace that, as well. Also, now the "service engine soon" light is on, so whatever they did during the process of the oil change, I'll be paying to fix that, too. So disgusted, and have never had a "service manager" treat me so poorly, both over the phone, and in person. Up until this all transpired, I would have given them a glowing review.

We called in September to make a service appointment for some minor repairs. On the phone, they…read moregave us the date October 10th. There was no text or email follow-up. When we dropped off on October 10th, they said that we had missed our appointment. There was no phone call or attempt made to contact us between when we made the appointment and when we were told we had missed it. Then we were told we couldn't schedule again for a month and a half. Extremely unprofessional for a dealership service center.

Christy & Mike did a fantastic job upgrading me from my '22 Camry Nightshade Hybrid to a '24 Grand…read moreHighlander Limited Hybrid. In this market, the price isn't the value, it's the experience. Mike & Christy understood I was on a tight schedule and were able to get me through the process in under 2 hours. I appreciate you both! See you for the next purchase!

I really wanted to give this place 5 stars. I've been here three times and I've given them several…read morechances in case what I've experienced is due to short staffed or covid. However, after today's visit I realize it's just how the dealership is. The staff in the service department is rude and lacks any sort of customer service skills. Their communication is, at best, Neanderthal level. $75 for wiper blades?! Seriously? I can buy the exact same blades for $27 and install them myself, thanks. Back to the staff. When making my appointment the service manager, James, was not only extremely rude but incredibly condensing. The ONLY reason I kept appointment is because I needed an oil change and I only take my vehicle to a dealership for service. Needless to say, I will be going to another dealership that treats their customers with respect and treats them as a human being rather than dollar signs.

AAA was called and Marcus came and put air in all the tires of our 1989 station wagon. He also…read morechecked for tire rot, very friendly and courteous.

Just was towed from Toledo to Adrian by Ryan and he was such a cool guy. Definitely recommend them…read morefor towing. Their equipment is top notch.