Exceptional service, after calling several places in a 20 mile area for an oddball part I needed,…read morethey not only had it in stock but were nice enough to stay 45 minutes after closing to allow me to have my part in hand today. Thanks so much to Gary for going above and beyond with customer service. A+ experience

Gary is so helpful and knowledgeable. I would not go anywhere else for my boating needsread more

This place is awesome they have everything you need to fix your boat or just add to. I recommend…read morethis place. They're very nice and welcoming and they know their stuff.

A great place! Yesterday I came in for a new propeller to fit my practically new I/O. The young…read moreman (young by my standards!) who helped me at the store was excellent. He took a prop out of the box that was right for my engine and showed me how to fit it with the hub and discussed with me the relative merits of an aluminum versus stainless steel. He knew what he was talking about and I ended up with exactly the prop I needed and some dock line. I felt perfectly confident in his advice and he never tried to up-sell me with things I didn't need. A great person and a great store. Thank you West Marine in Fox Lake! I only wish I had gotten his name.

I went to Munson ski and was very grateful to have met Jenny, she helped me find a chaparral. She…read morewas really knowledgeable and sweet. She understands that this is a big purchase and made sure that I understood what I was getting into and what all my options were. I was on the fence on different models and brands and she helped me with a side by side comparison so I picked the right one with options that I need. It was a big purchase for me so she wasn't pushy, on the other hand she also welcomed me with open arms and made me feel comfortable since I have had trouble in the past with sales people not wanting to approach me since I don't have the appearance of being rich. She didn't hesitate to greet me and help me out. Later after we made sure that we had the right make and model she introduced me to one of the owners Matt. We sat down and he dialed me in with the price. It was like a no haggle thing since I was shopping and knew what this should cost and he was below anyone else. He was very very helpful and was a pleasure to do business with. This is a family business and they treated me like family. Not only do I recommend Munson to strangers on the internet but would recommend them to my friends and family. All of their boats and products are top notch and they been in the business for like over 60years (I think). So that tells you something right there they would not be around for so long if they didn't know what they were doing and doing things right.

Peter is amazing, made us feel super comfortable and like family. we love our Bennington!!! Thank…read moreyou to Bill for being friendly and easy with my dumb questions. We had a 1000/10 experience with Munson, thank you!

Friendly and respectful , very knowledgeable and helpful . Can't wait to get the boat backread more

five star converted our shoremaster lift from V hull to pontoon rails did a great job showed up…read morewhen they said they would.

I started doing business with Dick in the 80's and people couldn't understand why he treated me…read morewell and I told them don't go in saying I want or look this up. I found speaking to him as he was a person and asked him how he was doing and waited for him to ask how he could help me. I brought my friend there when Dick was an Arctic Cat snowmobile dealer and he gave my friend a better deal on the sled and accessories than Nielsen's offered so please before making a negative review evaluate what he has to do on a daily basis keeping a business afloat

Karen D. Why are you you bringing a brand new/perfectly good boat/motor to a marina? The…read morechain is full of sand/sediment that will get sucked up and will absolutely do damage to a motor. It may run but good luck. Anyway, had them tune a carb and detune my 2-stroke 15 years ago (due to the new at the time ethanol gas). My motor starts and runs like a champ to this day! Ray suggested de-tuning and I'm glad I did. Lot of motors went to hell from the alcohol. Highly recommend. I told them what I needed, they suggested some things, they did the work. The way it should be.

Top notch experience from initial web site inquiry on a Used Boat to the first cruise on the lake…read more After reviewing the boat online and talking to Don at the Boathouse I decided to pull the trigger. Shortly after I agreed to this boat I received a call from Susan the Business Manager, she had everything lined up for me within minutes, all the way down to insurance options. The customer service from both her and Don was excellent. I arrived to sign docs and take possession, quick and easy. Introduced to the rest of the staff (Service, Parts, Dock attendants, etc...) Susan covered everything like a pro and Don even took the inaugural cruise on the lake with us to make sure the boat was perfect. New ownership and the place looks outstanding. The entire staff is amazing, with an awesome focus on customer service. 10/10 will be doing business with the Boathouse Chicago all summer!

They probably do a nice job on repairs. Unfortunately, I'll never know as long as I own a boat…read more"that's too old" as per their response when I called and asked about repair work. I was pretty disappointed.

Every year my work rents a boat and 10 to 15 of us with clients go out on the chain of lakes for 7…read morehours and have a great time. The ladies behind the counter were kind and informative. The kids that unhook the boat and send us off were kind. Our boat was pretty old but everything but the radio seemed to work fine. Wish i lived closed, its so nice on the water.

I've literally came here for years and year after year it's the same thing…read more.. The word luxury premium pontoon boat What you get : no working radio mold and nasty carpet non working gauges They will pretend you are getting a working radio etc until you get there and it's too late and you have a nice silent 10 person boat ride for the day Gas You will be charged for gas ... gas is available on the lake you can fill it yourself They will refuse you to not fill any gas that isn't them filling it and with not one single boat or ski in their inventory with a working gas gauge most people don't realize that these boats don't hold more than 10-15 gallons of gas but will tell you it holds a million dollars of gas and will charged you as much as they can without you thinking it's impossible Customer service the owner - Kevin is insane They will tell you you broke things you didn't or make up that your prop was damaged it's always something As much as this place could have been fun and nice it's always some big scam or hassle I've prolly rented 15-20 times in 12 years here and not one time has it been what it was suppose to be. Last time I tried to confirm my boat had a working radio made sure it was the best they had and then the bait and switch you pull up your friends look at you and are like are you serious you have broken gauges moldy carpet no working radios even tho you triple checked ahead of time and them smiling when you pull back up pretending like you burned 100 gallons of gas in your tiny pontoon yacht that has a 12 gallon tank - just save the hassle Not sure where I'm gonna go this year to rent but this place just isn't worth the nightmare the boats and skis are ancient nothing works how you gonna charge me for gas with no gas gauge and even try to play like the tank holds 200 in gas they are literally Crazyyyy don't walk away runnnnnnnnnnnnnn

.... Great service and nice workers! Recommend for car services if you live in the area ...read more

Shout out to Dylan and Daniel. Thank you for your help, knowledge and most of all honesty. I need…read moresay nothing else about the others. If need the services of Audiosmith in the future I will only work with Dylan or Daniel. Rating my experience at this time is low. Thanks again to Dylan.

Stay clear of this dealer worst experience I've ever had. Scott had every excuse in the book. 6…read moremonths to get my trailer registration, boat registration & title. No customer service. Stay away. I rate them 1 out 10.

I bought a pontoon boat from Munson Ski & Marine about 3 years ago. And after 3 years I can't say…read moreI've been happier...until today. My salesperson at the time, Peter Biasco, was outstanding and thoroughly knowledgeable about his product as well as the competitive marketplace. He advised me on what was great, what was not necessary to meet my needs, and what was the best way to go with the boat in terms of how do I outfit it. All of his recommendations have proven to be outstanding. Fast forward to 3 years later and I happen to have had a problem with the cover that covers the Bimini when it's down. Unfortunately, I got a tear in it, and I reached out to Peter on how I should handle the process. Honestly I wasn't sure what I was going to get because Peter was my salesperson and not involved with service, per se, but he really stepped up. Not only did he listen to my concern about the tear, he went through the process of checking into the warranty, checking with his service people, and as a result, I'm getting a brand new bimini because of his efforts. I'm very grateful that I picked Munson as my place of purchase, and I'm grateful that I had Peter as my original salesperson--someone I could turn to 3 years later when I had my first problem. He picked up the ball and ran with it and scored a SERVICE touchdown. Thank you, Peter. I appreciate your help very much. So, if you're looking to buy a boat and you need help, I highly recommend Munson and I highly recommend that when you walk in the door, you ask for Peter. You won't be disappointed... Ever!