The service here is always great. I've been here three times and each time I leave happy. My ring…read moreis stunning and always gets compliments. All of the employees here are friendly and knowledgeable. They go above and beyond with customer service. I feel comfortable there and never pressured or rushed. They offered to spend some time helping me make a educated choice when choosing my next firearm. I will definitely be back.

I had a really bad experience here. I came in trying to sell an item and was treated with immediate…read moredisrespect. The person helping me who I believe may have been a manager called me a "beggar" just for asking about Selling my items. I'm not exaggerating, that's exactly what was said. I usually give businesses the benefit of the doubt, but the way I was spoken to was completely unprofessional and unnecessary. When I questioned why I was being treated that way, I was then told I was being disrespectful, which made the situation even worse. One bad employee can ruin an entire business experience, and unfortunately that's what happened here. Based on how I was treated, I would seriously question the authenticity of any glowing reviews. I believe they would be friends or family if they leave five stars. If you value being treated with basic respect, I would strongly recommend going somewhere else.

Great selection of firearms & price and great customer service all staff is very knowledgeable…read more Thank you Eric Hayes Veteran's Creed Outdoors Team Texas State Lead Leo Richardson

Employees are friendly and professional, going to buy my 3rd gun from them great guns to choose fromread more

Great stuff at a fair price. I would recommend them highly, best pawn shop I've ever been in.read more

One of my favorite pawn shops in the area. The staff is always friendly and makes you feel…read morewelcomed.

I sold my guns and they have stellar customer service. They were fair and honest, which says a…read morelot, as everyone told me that pawn shops are only there to serve themselves. That may be true, but Tomball Pawn & Jewelry is the exception. They are truly legit, they follow the law while guiding you through your options. I will return to buy all my firearms from them. Great experience, great staff.

Very knowledgeable staff who are professional, knowledgeable and service oriented. Fair prices on…read morea wide selection. Will return again.

If I could give it 0 stars I would. Prices are expensive as hell for old junk. So many rules you'd…read morethink it was ran by the 3rd reich. And serious attitude from all the employees. Almost like they don't want your business. Well luck for them, they can keep their crap.

The staff is extremely rude and not helpful at all. Neither the guy or girl spoke when I said hello…read moreas I walked in. I was looking for jewelry but when I asked about it he acted as if it annoyed him.

Sold my taser gun for a fair price to them. I wasn't haggled at all to lower my asking price. My…read moreonly complaint is that it took them a while for them to give me an answer on whether they would buy it from me. The clerks had to contact a corporate manager or owner cause they never get taser guns. Finally an owner or manager walked in and authorized it. Would give 5 stars if not for the 45 min wait. Otherwise, good place.

rude lil dark haired girl, and almost $40 for a transfer, I don't think so , i had a gun sent there…read moreto transfer. a guy was in there about to get screwed by them, I told the man to meet me outside so we can talk. all of sudden this young woman is starting to raise her voice at me trying to tell me I can't do that, I can't do this, so being twice her age I told her, let me tell you something, you will not disrespect a paying customer, I told her if you don't like what I'm going to do then call the cops, it's Texas, I can indeed buy a gun in the parking lot, it's a old strip mall . my wife even told her , you speak to my husband again like that, we gonna have a big problem, y'all first time my wife ever said anything to anyone, so you know Waller Pawn is a joke!!!!

Niki was super nice and sweet, very helpful. She gave me a loan for exactly what I needed, it was a…read morevery quick process.

THE RUDEST, DISRESPECTFUL AND MOST INCONSIDERATE MANAGER OF A LOCAL BUSINESS IVE EVER ENCOUNTERED,…read moreEVER. Got a pawn on my iPad at this location for a medical emergency and I logged out of my iCloud account with the woman associate before she closed my iPad case and gave me my ticket. Fast forward to not even 2 weeks later when I went to redeem my item and when I got home and turned it on for the first time after picking it up my iPad was restored to factory settings. I contacted the store immediately after turning it on, before I even had to set it back up again, and the manager accused and stated that I was lying and refused to take accountability for his business or employees not following their business standards. He then disrespected me even further by saying if I "got an official letterhead from Apple stating it was restored while in their possession" he would return the $20 interest I paid. $20 DOESNT RESTORE OR MAKE UP FOR EVERYTHING THEY LOST/COST ME. I unfortunately did not have any backups available so I lost pictures of my kids, purchases, journals, planners, etc. DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU WANT TO LOSE YOUR POSSESSIONS. They have been reported to the Office of Consumer Credit Commissioner (OCCC) and I will make sure the owner is held responsible.

12/8/2025 Offered me less than 60% of spot for a 22 karat…read morechain , we didn't do a deal

I found myself with unwanted/broken jewelry so I dropped in to see Gina. She was professional and…read morepersonable. Gina explained the process to me and I felt comfortable enough to proceed right then. I'm very satisfied with my experience. I will always recommend Gina in the future.