I took my 2 watches to get their battery replaced. I ask how much, the gentleman said $20 each, I…read moreshould have said no but whatever. I go to pay in cash and now it's $43, he said he said $43, not true. Then he tells me one of the batteries was corroded because I left it in the watch which I shouldn't have. I responded well if I had the proper tools to remove the battery then I would have replaced my own batteries and would be here. Such a rip off! I paid for the service but would definitely not return or recommend going there!

brought in my watch for a new watch band...great service. my watch band came with the wrong pins,…read morePhillip fixed it right. Thank you!

We had been loyal customers of Camillo's for many years, but unfortunately we've noticed a…read moresignificant decline in both service and craftsmanship since the change in ownership. In the past, we trusted them with several pieces of jewelry, but more recently we've had items returned to us damaged. The most recent experience was especially disappointing. We brought in pieces that had previously been repaired there because the repairs had failed and stones had fallen out. Instead of standing behind the work, the current owner attempted to charge us for the stones that had fallen out and that we had provided for resetting. To make matters worse, he questioned whether the stones were even purchased from their store and suggested they may have come from somewhere else. This was surprising and frustrating, considering we've used Camillo's exclusively for years. It really highlighted a disconnect with the customer relationship we thought we had built over time. After years of loyalty, we've decided it's time to find a jeweler who values long-term customers and stands behind their work. Unfortunately, we will not be returning to Camillo's.

I called many fine jewerly places trying to get someone to fix my pearl ring, a lot of business…read moredon't do repairs with rings that have pearls When Camillo's answered they told me to bring the piece right in so they can take a look at it. They were so amazing fixed my ring right away and looks good as new! There was a couple pieces in silver and gold that were so pretty and dainty and a couple statement pieces, I will definitely be returning to purchase a thoughtful gift for a family member.

My brother was in town from Fort Worth just before Christmas and I happened to introduce him to…read moreBarbara. Next thing I know, he's asking to see her fabulous jewelry vault (a real bank vault) and is purchasing a bag full of Christmas surprises for his wife. Barbara is so much fun to work with, it's easy to get in the gift-giving spirit!

From the moment I spoke to Sarah on the phone to the day I picked up the ring, I knew I was in good…read morehands... Barbara and Sarah are amazing! They're experts in their field and really made me feel comfortable throughout the whole process. In 30 minutes of talking about what I thought I wanted, Barbara made a call and brought in the exact setting I was looking for. She has a great selection of diamonds and I was able to find the right one that day---that was Day 1. The next day I stopped by to verify ring size and was told it would be ready by 430 that day... And it was! That was December 21st and 22nd... Wow! They have a customer and friend for life and I will refer them to everyone I know that's looking for jewelry as they really make the process low-pressure/low-anxiety.

The owner is honest and main jeweler she can look at your piece of jewelry and let you know what's…read moredamaged, cost, stones needed, sizing and time lines she will get it fixed. Her son is also working there and very nice and helpful. They also purchase gold here as well from you if needed.

They are kind & efficient! Very knowledgeable in watch repair. Extremely fair pricing. Go see…read morethem for all your jewelry needs!

Robichau's has resized several pieces of jewelry for me seamlessly, service is always prompt and…read moreprofessional

I dropped three pieces of jewelry for appraisal and was told they would be ready the following…read moreWednesday. Stopped in Wednesday when driving home for lunch and checked and was told they would be ready by close of business. Went in near closing time and was told the appraisals were not done but promised they would be ready the next day. The next day I received a text around 4 pm saying the appraisals were done and ready to be picked up. Arrived and was told they were done but not there and they had no way to get them but would have them tomorrow. No apology just this was our system sending you a text. Customer service is not that hard - do what you say you will and if you can't explain why not and then certainly deliver on your promise.

My husband and I have been going to Thomas Markle Jewelers since 2024, when we purchased my Tudor…read more1926 as my wedding watch. Since then, I've added my Tudor Black Bay 58 in 2025, and my husband recently got his Rolex Explorer II Polar in 2026. We honestly stop in frequently just to look at watches, and every visit they make us feel genuinely welcome. They have a great selection, and it's become a place we actually enjoy spending time, not just shopping. Bethany has been incredible through it all. She's knowledgeable, patient, and never makes anything feel rushed or like a sales pitch, just thoughtful guidance from someone who truly loves what she does. It's become our go to spot for meaningful pieces, and we couldn't recommend them more.

I had a wonderful experience buying a watch and jewelry at Thomas Markle Jewelers in The Woodlands…read more Shai Gaines has been absolutely awesome to deal with from start to finish. She's upbeat, knowledgeable, and makes every interaction feel personal and pressure-free. Shai handled everything smoothly and with genuine enthusiasm, making the process truly enjoyable. The store has a beautiful showroom with an impressive selection of watches and jewelry. The entire Woodlands team is top-notch and clearly knows their products inside and out. They delivered perfect pieces with excellent, professional service. If you're shopping for watches or jewelry in the Houston area, I highly recommend Thomas Markle Jewelers and specifically asking for Shai. She's been great, and I'll definitely be back! Thank you, Shai and the whole Thomas Markle team!

I've gone in several times to this store and it is always a top tier experience. The staff made me…read morefeel comfortable in a setting that is usually uncomfortable and truly went the extra mile to meet my needs. From repairing my rolex to finding the perfect pieces for my special person, they take great care of me during the experience and even after the sale is already made. I recommend going to them for all your jewelry and watch needs. I have never had a jeweler before, but now I do thanks to Elena and the rest of the staff there.

I recently took my wedding ring to Daniel & Co. because I noticed one of the smaller posts was…read morebroken. They told me all the posts were in need of being rebuilt. So I left it with them and picked it up two weeks later. A few days later I noticed my heart shaped large diamond was gone! This is a ring that I have worn for over 30 years! I took my ring back to Daniel and the manager said, oh you must have caught it on a piece of clothing and bent the post! On a piece of clothing, are you kidding me! I said I'm sure it was the work that y'all did that caused the diamond to fall out. He said, sorry there's nothing we can do! I will NEVER go back to Daniel! They do pathetic work!!

I brought a couple of sterling silver rings into this shop to be repaired. After being assured that…read morethey could easily fix the rings with some fancy laser tool thing they have, I ended up paying around $75, which seemed kind of high, since both rings had a single simple break across the band, nothing complex. One ring was a wrap-around style and was repaired backwards, even though I showed them how it originally looked. The other ring broke again within a month and a half. I was left with the feeling of having been ripped off. I will not be back to this shop and would not recommend it to anyone.

From the owner: Since 1932, Lewis C. Brownlee and now Janice Parish at Brownlee Jewelers have provided the best…read moreservices, fairest prices, and the most incredible selection. Visit us for jewelry, watches, engraving, repairs, and appraisals. You'll be surprised at our gorgeous and unique merchandise collection we have been offering for more than 90 years. Call us today or visit our Conroe store! We offer FREE repair analysis.