We have brought our very needy English bulldog here many times and he loves it! He naturally has a…read morelot of ailments and always seems to be on some medicine when we take him and they're very good about making sure he gets everything he needs. I love that it's social so they let them outside often throughout the day to play, but the dogs still each have their own room (not kennels). It's perfect for our dog because he gets to play and then go into his own space with a glass door so he can still see out. They provide beds and bowls as well so really they're all taken care of. They have four drop off/pick up times throughout the day, as early as 7:30am or as late as 9:00pm so it's convenient for traveling. Their prices are more than reasonable and they also offer daycare and grooming! We really love this place and even go out of our way when traveling just to bring our doggo here - he's always treated like a prince.

NOT A GOOD EXPERIENCE WITH THE NEW OWNER. I failed to cancel…read moremy boarding appointment last year due to some medical issues. My husband was just diagnosed with cancer and I completely forgot. That was my fault, COMPLETELY MY FAULT. However, the response when I called was a rough, "Oh yeah YOU WERE THE NO CALL NOSHOW". I said yes and tried to apologize. She said should would have to check and get back with me. She never got back to me and actually blocked my number so I couldn't call back. Amazing. Very disappointing and unprofessional. All she had to do was say she did not want to do business with me any longer. I was use to the old owner and when I met a few of the new people a while back, they seemed very nice and I am sure they are. What a shame. Even if she did agree to watch my pets, I would not trust them. I also talked to a few of my friends that use her and they were like "WOW". Again, I get it but how foolish, silly, and very stupid in my opinion.

Kona loves Pet Palace! The staff are amazing and always look out for her. They love her like she is…read moreone of their own. Kona is now 8 and she has been attending since she was 6 months old! Highly recommend!

As a dog owner who has had a prior emergency while being away from my pup, I'm extremely picky with…read morecare for our German Shepherd. He has only been boarded in Jax at our favorite place, for that very reason. We were planning a trip to OH-IO and needed to bring our pup with us. After asking many pet friendly/owner friends, ALL of them recommended Pet Palace! From my first email to the date we picked up our baby, the customer service was amazing!! Each person was so helpful and efficient with my husband and I! Once we dropped our guy off, the check in was smooth and the staff was kind and helpful when answering our "check up" phone calls! Our check out process was very smooth and the exit bath was wonderful!!! Our pup smells like heaven!! He was so happy when we picked him up and he did not have any sickness so we are very thankful to PP!

Took a recent tour. Horrible conditions. Mouse pooh every where. Under new owners and they are…read morestill using an old web page. They haven't been in business 82 years.

Very disappointed - boarded my dog here in April, 2024. She was dehydrated when we picked her up…read moreafter four days boarding. Obviously, she was denied fresh water. I DO NOT RECOMMEND THIS PLACE!

They take extremely good care of the puppies and spend quality time with them. They also take time…read moreto listen to specific requests and do their very best to oblige for the most comfortable stay for your pet!

Leaving my "quarantine furbaby" for the first time was NOT easy but Little River was my first…read morethought when considering boarding facilities. My parents have been bringing their dogs to Little River for years and years and if it's good enough for my very picky mother and her very neurotic dogs, then it's good enough for me. Years ago, they had one incident where one of her dogs had to be rushed to the emergency vet, and they stayed with him well into the night and didn't charge her anything extra. Talk about amazing service. Even so, I wanted to check the place out for myself. When I called and spoke to Vinny, one of the managers, he put a lot of my concerns to rest and then scheduled me for a tour. They have plenty of fenced, outdoor play yards and heated/ air conditioned buildings and change bedding daily. You have the option to bring your own food, and you can also use the food they have there. Little River also offers more individualized options, like walks in the woods, one-on-one fetch, cuddle sessions, and more. Best of all, they offer a complimentary bath prior to picking them up. We are going out of town in April and can't take our furbaby with us, but I know that he will be in great hands at Little River. **Photos in this review were taken by the Little River staff **

We've been bringing our Labrador "Cole" to Lucky Dog Club a few times each month since he was a…read morepup. We love the ability to watch him on live stream video and he loves going. As soon as we make the turn that (he knows) leads to LDC, he starts to whine and shake with delight. Once we park, I need only open the car door, no leash required! He launches himself at the front sore and repeatedly splays himself on it until I let him in, continuing to whine with anticipation. When we reclaim him at the end of the day, he's totally spent, docile and compliant. The staff is great and it shows. This is one awesome doggy day care and kennel, they segment the dogs by size and temperament. Everything runs smoothly. I heartily recommend Chagrin Valley Lucky Dog Club.

Based on today's customer service. 1. They answered the…read morephone. 2. Provided info I needed. 3. Advised forms needed were available online and what extra info specific to shot record needed. 4. I was able to fill out and submit all the forms online. 5. They were able to confirm paperwork received meets all the requirements. 6. Boarding confirmed. This process couldn't have been any easier at least as a first time experience with this company. I'll update after complete with boarding process. So far so good.

Awesome care for their animals. Easy adoption process. Would definitely check them out again. My…read morenewly adopted kitten is doing great!

I adopted a surrendered female cat,she was supposed to be a senior so I thought I'd take her.Long…read morestory short she wasn't a senior which is ok ,but she wasn't spayed I thought they checked her,but they went by what the person who brought her in told them. I found out the hard way.I took her and now she's good and she's only 5 not 9.

Vicki and Ed treat your pets as if they were their own. Reasonable pricing also!!…read moreWouldn't go anywhere else.

Vickie has been grooming my dogs for the past 12 years and I will not go elsewhere even though I…read more moved an hour away! I tell everyone the story of how my one dog use to be tranquillized at the vets office just to get her nails clipped. I then had heartland kennels, Vivki, give it a try and she took her in the back, came out in 3 minutes and said there you go! I said to her, what do you have back there a mallet? Ever since, I take both of my dogs, one is a golden retriever with lots of fur, and she does a wonderful job each and every time! Highly recommended!

What a wonderful shelter with caring and loving staff! We got our Minnie from this shelter 3 years…read moreago, as hard to believe as that is, and it's been such a blessing for all of us! I will always be grateful for them helping us find our new family friend! This shelter really does everything they can for all of their animals to keep them safe and healthy! They are incredibly hard working and committed to their animals in a loving and supportive way; whether it taking them to the vet at any time of the day or night to helping mother dogs birth their puppies, they are right there caring for them every step of the way! They go above and beyond to rescue animals and take in any stray/surrender they can! That's how they found Minnie. They do their best to find their animals homes that will take care of their needs as well as work with the new families in any needs they have. They really know each and every one of the animals they care for by their personality and interests. These staff members have a personal relationship with these animals instead of only knowing them by a number or "name". I honestly am very proud of all their hard work, their abilities to conquer through anything and admire their passionate hearts! 5 stars is not a high enough award that this rescue deserves as they clearly do 10 star and above work! I hope you consider checking them out for a new furry friend and see all of the care they receive here!

Love the rescue work they do, but also love the work they do as a boarding facility. We adopted our…read moresecond dog as a puppy two years ago and she is a perfect fit for our family. I appreciate all the love they show both my pups (one from their rescue, and our older dog from another rescue) when we drop them off. They know their personalities and how to handle each of them. We used to have a family friend watch the dogs at home when we were out of town, so I was a bit nervous the first time we left them, but the staff made sure to let me know we could contact them to check on the dogs any time... and now my dogs are exited to go back and play when we are out of town. Thank you for all your hard work ROAR staff!!!