What great customer service! This store is very clean and organized. We had a blowout on our travel…read moretrailer and needed supplies to repair it on Memorial Day weekend. Nerd's was closest and boy are we happy with our choice! They had everything we needed. Prices were competitive.

2024 Bad Boy Bandit Crew bought new…read more.. TIMELINE July 4th, Bandit Crew bought new with cash July 5th, Wheel squealing July 7th Sent Matt a video of the squealing Matt told me Monday they would pick up the machine- no show no call July 11th, I text Matt that no one showed up or called and requested another refund. July 16th, they showed up to pick up UTV, July 16th, I requested another refund. July 18th requested another refund. July 24th still nothing from anyone. July 26th- send a long message to Matt how unhappy we are and requested an escalation to the ower Aug 01 - I had to contact Matt again- no contact from anyone. He finally replied with an no refund answer and will return the machine. Aug 01 - Jeff called about UTV Aug 03 Denise- Messaged Matt again about the Machine Aug 03- Jeff called Lexington and left message Aug 08 Jeff called again Aug 12- Jeff called again Aug 13 Jeff called again today and they said they are awaiting on bearing. 1st we heard about waiting TODAY IS AUGUST 13TH- 40 DAYS AND STILL NO MACHINE. Called Chris Smith- Said he would call me back. - He did not call me 08/14 - I called Chris and left message- No return call Filing with Attorney General and BBB 08/14/2024- Chris did not call me back 08/14/2024 -Called Headquarters- left a message for Dillion Carpenter ( to call me - no call back 08/15/2024- Email to another Area for a contact number Just WOW 08/15/2024- -Called Dillion Carpenter again- left another message to call me * We still do not have our New Machine at our House!!!

HJE is one of my favorite places on planet earth. They have a range of traditional hand tools for…read morewoodworking that you just won't find at the big hardware stores.

Speaking with a Canadian at a music conference this past May; I asked him what was the highlight of…read morehis first visit to Kansas City. His immediate and enthusiastic response was "I finally got to visit Harry J Epstein!". I was not familiar with the business even though I had lived in the Garment District. He explained that as a woodworking craftsman he bought a lot of his high-end tools on-line and had them shipped to Canada from KC because of the top of the line and rare items that HJE carried. He also told me that they will create a wonderful hand drawn piece of art on the order if you request "box art". He urged me to visit and this week I popped in before heading to work. I'm not a craftsman or even a slight handyman, but my visit was amazing. The quantity and variety is mesmerizing and I only visited the ground floor and basement, the top floors I saved for a return visit. I now just have to determine what my carpenter buddy needs as a Christmas present before returning. The journey into the basement was quite memorable, it felt as if wandering down into 19th century Kansas City's underbelly. I feel quite out of touch that it took a foreigner to get me up to speed with a 90 year old Kansas City retail icon. I so glad that such an old business has kept itself relevant and grown it's sales and reputation internationally in the digital age. May Harry J. Epstein Co prosper into the next century.

Great deals on bird seed and suet regularly. They have many things needed for quick simple home…read morerepairs. My go to place for "housewife specials" as my husband calls them. Got lots of gardening tools from here. Staff is usually helpful but ive had some issues with them trying to not honor sale flyers posted in the store. Had to make them walk to the aisle with me on more than one occasion to prove that the price was marked lower. And the attitude of employees arguing over who's job it is to inform counter of sales or remove old tags is unprofessional. I was denied use of the bathroom with my 5 year old child because as i was told "we cant trust people." they only let her use the bathroom when i informed them i would not be cleaning any accidents off their floor. amazing how quick employees decide cleaning urine and feces is beneath them and let a child use the potty.

I gave them my mower blade for sharpening. They did an awesome job!…read moreIt came back ninja blade like sharp. Plus I got it back a day early and was a lot cheaper than a new blade

Overpriced and there one woman in there that is not nice. On several occasions she has told me the…read moreproduct is cheaper somewhere else.

They sold to new owners, and already service has went down hill. Such a shame, was a great place…read morebefore

Never seem to have what you need and if they do it's stupid overpriced. I always end up driving to…read moreliberty to get what I need for a much cheaper price and less hassle.

No longer a customer after over 25 years of shopping there through good and bad management. Do not…read morerent equipment from them, they will charge you for service and repairs due to previous rentals and claim you abused the equipment. I rented a Toro Dingo recently, used it three hours to grade dirt then moved four rocks, all under 300 lbs., well under the max lifting capacity of the Dingo and it started leaking hydraulic fluid all over my driveway and yard. I was told I may be responsible for the repairs, when they picked it up and that they would let me know. They let me know only by charging my credit card an additional $450. When I questioned them about it, one of the teenagers working there showed me a large piece of plastic that had been jammed into the undercarriage by a previous rental. It looked to be a piece of above ground swimming pool that was probably crushed into a dumpster with the machine. I work in commercial construction and use this type of equipment all of the time, there is no way anything I did would have caused this failure. The particular model of Dingo they rent is known on equipment forums for leaking, something I found out after the rental. My wife and I will no longer shop there in the future. We probably made purchases on average once or twice a week the last 25 years. No more. We will drive to KC, Liberty, Gladstone or St. Joe from now on, no matter what and support competing businesses. The $450 I was charged for repairs is going to buy a lot of great marketing. My wife is a local business owner since 2000 and I work around Smithville and the entire KC metro area. We will be sharing our experience with anyone local and beyond. Over the last six or seven years, we have made a point to shop there since the local alderman approved a TIF, granting a significant tax advantage to another competitive hardware store. Prior to the passage of the TIF, we opposed its approval because all local businesses should be subject to the same rules and the aldermen want to play favorites. If you need to rent equipment, go through United, Sunbelt or Home Depot, better service and they won't make you pay for previous abuse or damage.

Nice folks, very helpful. Got everything I needed in one trip…read more They even have a discount card program.

Good place to shop, customer service is always above and beyond!!! If you need help don't bother…read moregoing looking all you have to do is say it and someone will show up!!!

The staff are very helpful and knowledgeable and I appreciate the wide variety of available items…read morein stock.

This family owned hardware store has a very helpful staff! We shop here first over any other…read morehardware store. If they dont have what you need, they order it for you. Knowledgeable staff, great selection !

Great place to get supplies in a hurry. Friendly and knowledgeable! Clean and well organized…read more The only rub is you know often you are going to pay a little more for things but that's expected. Still love my neighborhood hardware store... keep up the good work!