MIXED REVIEW Explanation will follow. I was quite happy and…read moresatisfied with the way both the local store and the corporate messaging handled my issue. However, the delivery company they use (I believe it is Door Dash) was VERY lacking. As in on the 3rd day I had still not received my "same-day delivery" and I had prepaid a nice tip for the driver. I was online shopping for some kitchen items I needed to replace. I was planning on either going to the store to pick it up or do curbside pickup. Once I had reached a certain amount an ad popped up for free same-day delivery. Why not, right? It's less than three miles, so I was not concerned about a delivery holdup. My order confirmation arrived at 10:31 am. I clicked tracking and the message read that I would have delivery by 9 PM Monday evening. No delivery on Monday. I messaged the automated system and they checked my order and eventually connected me to a customer service representative. He checked my order and told me it was released and was ready for the currier. I was not overly concerned once I heard that and assumed I would receive it on Tuesday. On Tuesday in the early afternoon, I had still not received my order. I called the store directly and they told me the entire order indeed had been processed and was still at the store. I asked if they had drivers delivering that day. I was told they did and it should definitely arrive in Tuesday. That evening I returned home about 10 PM. No package. I checked online to make sure I had not missed a delivery. Again I was connected to a customer service rep who looked up my order and said it should be ready and I could expect it the next day. On Wednesday I had some errands and stopped by the store and checked my order. The young lady at the return / customer service desk contacted someone who checked abs said the package was STILL at the store. He retrieved it for me. I mentioned that I had pre-tipped the delivery and would like to get my money returned as it had, in fact, not been delivered. I was put in touch with a store manager who was gracious and returned my tip. Everyone I dealt with at the store was very kind, patient, and understanding. One of the nearby cashiers said they had a woman just the day before with the same issue. I would NOT recommend trying the same-day delivery as the company they contract with (Door Dash) does not appear to be very reliable. Henceforth, I will either do curbside or in-store shopping. .

I was only in for a little bit but was surprised how unpleasant everyone was. The customer service…read morelady had a bad attitude, and even a guy who I think may have been a supervisor or manager. I never come to bed bath and beyond and this visit will keep me from coming back. At the very least, try a different location.