This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

Another fantastic locally owned business for you to support. They've been a long standing shop in…read morethe parkville area for over 20 years so they must be doing something right. We came here just to get a ring size and ended up buying a new ring. Not once did we feel pressured. They are just a family who wants to inform people of the best value in jewelry. We were very happy with our experience and plan on coming back.

Boy, was I nervous to get my rings resized. My husband and I…read morepicked this set out in FL. I've had it resized, once (2021, in FL), unfortunately opted not to get it resized again. It felt like the ring wasn't actually....resized. So I figured, I'd just deal with the rings constantly rotating around my finger, and flying across the room when I throw my hands in the air. lol Eventually I just got tired of dealing with the rings, trying to keep my middle and pinky finger as closely attached to my ring finger so it doesn't fly off..To the point where I just didn't want to wear my rings. I was afraid I'd lose them if I was ever out and about. Did a little research and saw nothing but 5 star reviews @ Two Jewelers. I have never seen a business, with 5 stars across the board, no negative reviews. This is the first. So I figured, what could go wrong..today's the day, let's get these rings resized! Called to make sure they had availability for me to come in and drop off the rings - Justin answered & said " come on in! ". I was there in 10 mins. Justin welcomed me in. He checked the current size of my rings - 6. We checked what my current ring finger size is - 5. But I opted to get it resized to 5.25. Why you ask? Welllll, sometimes if I have too much salt intake, my fingers swell. If/when that happens, I don't want to struggle with taking my rings off. 5.25 felt comfortable enough for me & def felt like it wasn't going to go flying off. Left those bad boys with them & off to work they go! Came back 1.5 hrs later and bam. My goodness, it fits like a glove! Not only that, I was so surprised that they cleaned it. She was bright. She was sparkling. She felt new. She was PERFECT. So - back to their reviews. 5 stars all around, no negative reviews. I'll be damned, I see why. Something Justin said to me, before I left my rings with them to get resized. He said " I want you to tell me, when you pick up these rings, that you are comfortable with them. If not, please let us know. " To be honest, I've never had any business be so adamant on me expressing my feelings/thoughts. I've dealt with businesses whom would ask how I felt, AFTER a bad encounter. 100% happy that I went to Two Jewelers.

I had a ring designed and it turned out more beautiful than the original ring. The jewelers are…read moreextremely creative, nice and really work well with you. They actually gave options to save cost. Went back months later and had a antique ring that I wanted redesigned, but after a discussion with the jeweler I had the diamonds remounted and ring sized and cleaned. I am so happy I did not have it redesigned. I love it the way it is !!

Recently visited this store to look at some watches and had a very good experience. Gary helped me…read morecheck out couple of watches to help me figure out which watches would be the better option for me. I didn't purchase a watch from them yet but I will definitely be returning to buy my first Rolex from Gary. Would highly recommend everyone to visit this store.

I contacted Tivols in KC to purchase a replacement strap for my Panerai PAM0 1085…read more I was disappointed to learn that Sarah whom I purchased my timepiece was no longer available at this location. After my purchase from Sarah at Tivols, she would followup with me concerning my satisfaction of my purchase of the Panerai brand timepiece. Sarah would send Christmas cards etc. When I needed another strap, Sarah was expedient with my order. Tivols losing a quality saleswoman was both their loss and mine. Being that said I called and spoke with a saleswoman Susan on June 19th of 2026 and ordered an Alligator strap for my Panerai PAM01085 24/22 Blue and was told that she would call me back in 3-5 days when my new strap was estimated to arrive. Susan has not contacted me about my Panerai strap, almost a month later, so I decided to go to the Panerai.com website and I could purchase it today, free shipping and have it by 7/15/26 . It seems odd that I can order a strap and receive it in days, but order one from Susan at Tivols in KC and never hear back from her? I am going to order my strap directly from Panerai and not waste my time with Tivols in Kc. I have spent thousands of dollars at that location while working with a sales woman who cared about her customers that being Sarah, and now dealing with Tivols sales woman Susan who apparently doesn't share the same qualities about taking care of her customers, and representing Tivols in a positive manner. Its a shame after dealing with a qualities sales woman being Sarah and now dealing with a woman that has tarnished my view of a wonderful jewelery store with rich history. Tivols has lost my business and I will be purchasing my new Panerai timepiece elsewhere and all the needed accessories in the future.

I've been coming here now for almost 20 years. Great customer service they've fixed my watches. I…read morebought a diamond pinky ring here and today my girlfriend's diamond tennis bracelet clasp wasn't holding anymore and they fixed it for me and no charge. Love the staff and the workmanship. It's all about customer service. I'm loyal to Roth !!

Very helpful in discerning my real jewelry from costume jewelry. Knowledgeable staff. Grant and…read morehis team will fix and clean old jewelry at a good price .

Don't go out of your way to sell your jewelry here. They offer the same price as a pawn shop.read more

Another outstanding beautiful piece custom created by Noe's Jewelry! This pendant had to be remade…read moreseveral times as I wanted a pendant that floated on the chain and stayed at the bottom not moving to the side. Since the purple ametrine is very lightweight, their design/solution added weight and it's exactly what I envisioned! Absolutely

Very good service. It's one of the best Jewelery stores in the area. Very affordable and the…read moreservice was far beyond what I expected it to be. It repairs and get it back as new.

Great place, they will make just about anything you want jewelry wise. Russell made me a nose ring…read morea like 15 years ago and I had it for a long time then lost it. He is making me another and I can't wait to get it.

Wonderful group of people, expert knowledge and trust worthy…read more heard so many people going to named brand places you see in commercials and they get a different stone back lesser quality. not here , trust them with all our work we have done and quality of work. they helped me with a special project and went above and beyond lucky to have them in kc metro area. great selection , great attitudes

Great job enlarging and fixing our wedding rings. Quality work, delivered on time and owner very…read morepersonable. We'll be back.

Very helpful. Changed my Apple Watch battery.! Highly…read morerecommend small business and they are always helpful.