First thing to know, because enterprises booking system allows to book without having inventory,…read moreyou might not get the car you booked. Ridiculous, but thats why the prices are competitive and its most definitely not the employees fault. That being said, we rented a car which was not available, and were upgraded for no additional cost. Adam and Hakimah were super friendly and really did everything they could to make sure we were happy with what we got. Price was communicated, car was in great condition, all in all, everything went as expected. Thanks guys.

Went thru Costco to Enterprise: what a confusing mess…read more Wound up with Avis/Budget saved $$

Super Friendly, quick and accommodating. Everything you'd want in a car rental…read more I'd recommend highly!

While the car had a few issues, it was still really nice. And I enjoyed driving it. Everything was…read morefast and efficient. Moreover, Steven, I believe that's his name-- went beyond the call of duty in terms of helping out, and is really a top level team member here. Highly recommended. Great experience all around.

I have rented vehicles from this location many times and I never had a problem…read more I live close to this rental location which makes it convenient for me to pick up and drop off the car. On 7/1, as I was leaving NY already sitting on the plane I searched on Priceline for a 13 day rental for Boynton Beach and Enterprise showed availabilty for a Compact SUV. I reserved it. I headed straight from PBI to the rental location to find out that they had NO cars available and that other people are waiting for SUVs to come in too and that I should call the next day to see if anything is available. The manager said that unfortunately there is nothing they can do. The next day I called and nothing became available. I went back to PBI the next day and picked up a car from AVIS without any issue

Had to give an update. Giving one star because I can't enter no stars. The manager at this…read moreBoynton Beach location on Woolbright doesn't know what he is doing. Thought it was funny that I was given a car with issues. Won't think it's so funny when he hears about the letter going off to Chrissy Taylor, President and CEO of Enterprise-Rent-A-Car. Wound up going to the Enterprise on Lake Worth Road and everything was taken care of the correct way.

If I could give zero stars I would. It all started when I called Enterprise to confirm my rental as…read moreI was having my car repaired across the street at Buick GMC. Buick GMC made all the rental arrangements. I was told by Buick and my insurance company my rental would be waiting for me at Buick GMC, when I got there my rental car was not there. Prior to my arrival (the day of pick up) I had called Enterprise from my home to confirm my reservation I remained on hold for over 45 minutes, after I arrived at Buick GMC and after Buick GMC called them to have someone deliver the car, mind you I'm still on hold with Enterprise, 20 minutes later, a van arrives taking me to Enterprise Rent-A-Car. I'm still on hold. I finally arrive at Enterprise and guess what? No one has answered any phone calls coming into the shop as they are apparently "shorthanded". As I'm still on hold, and my name was called to the counter. The gentleman asks me are you speaking to someone and I said no I'm on hold here at your shop waiting for someone to pick up! Secondly, on top of that, I went to get my car at GMC Buick following the repair . There were still problems with my original vehicle. Buick told me they would extend my rental with Enterprise while they did the additional repairs at no charge. I'm now going on almost an hour and a half, still no car. I had another appointment which everyone knew about but it was still slow moving finally I'm at Enterprise and I get asked. Would you prefer the car? We just drove you back from the Buick to Enterprise or would you like an upgrade to an SUV my response was I don't give a shit I just need to get out of here. With that being said Will, the general manager said we are not gonna rent you a vehicle. After almost 2 hours of this I was done. I asked Will for his manager's name and he said he didn't know it. I said well then how do you contact your boss? He says I just go to the website! Run from this place they don't know how to treat their customers.

I rented a Q7 Audi which was smoke filled and acknowledged by employees that it was obvious…read more Repeated attempts to replace the vehicle were ignored as they kept saying they were short cars. Had to send some clothes to dry cleaning. Randall never got in touch as promised and no efforts to make it right. Do not recommend.

Great service, Stephanie was very professional, polite and…read moreproactive. This branch runs very smooth. Thanks Hertz Delray

Very disappointing experience with Hertz Delray Beach…read more I reserved a Tesla Model 3 through the Uber app because it showed one was available. When I arrived, there were no Teslas. Jasmine offered me a Polestar as a temporary solution until a Tesla became available. While we were inspecting the Polestar, a red Tesla actually arrived. I made it clear that I wanted that Tesla because I have a Tesla charger at home, and she said she would contact me as soon as it was ready. I emailed her my phone number when I got home so there would be no excuse for not reaching me. Instead, I later got an email saying the Tesla had already been given away and that I would be stuck with the Polestar until the following week. That mattered because the Polestar would cost me about $45 every time I needed to fully charge it at a public station. Since I rented through Uber, those extra charging costs on top of the rental made the deal nearly impossible to justify financially. Hertz did absolutely nothing to make this right. Even worse, the local branch does not answer the phone, so everything had to be documented through email. Do not advertise Teslas as available if you cannot provide them, and do not promise customers a swap if you have no intention of following through.

had a KIA Sentos and the engine light came on. They wanted me to drive an hour to Fort lauderdale…read moreairport to exchange it. I told them that the car needs to be towed so I would not break it. Major conversation to finally get them to do this and they would not bring a car to me.Had to Uber around for a day and a half and ultimately spend close to $100. on Uber to get to airport. Won't ever use them again

I have a reservation for a car that I made five days ago. I show up at the agency and I am told…read moreafter a 45 minute wait that there are no more cars. That I have to call someone else and have them transfer a car for the next day, which I cannot do because I need the car on the date of the reservation. I leave call customer service. They say another location that is close by doesn't take prepaid reservations so they will have to see where else I would have to drive. I'm not chasing all over the place for a car that I reserved and paid for in full five days prior. Cancelled the reservation. We will never use Budget again. Only leaving one store because it won't allow you to leave none.

If I could give them a - zero I would. I reserved a car ahead of time, made an appointment, came…read moreearly by 30 minutes and took an hour and 1/2 and they didn't have any gasoline cars and put me into an electric with very little charge. I had no idea how charging happened and spent 4 hours of my rental time trying to find and put juice in the car. The last time I sprained my wrist trying to manhandle the charger and get it filled it up then made it home. The next morning of day 2 after a full charge $20 worth the car broke down on me. I called Thrifty and told them them the car was broken down and i was strained in the rain and they said ok take an Uber. I said no, they should pay for my uber home and they finally agreed. I finally made it home from the break down in thee rain and called them and they said they would not charge me for the 2nd day. 2 weeks later I get an invoice from them showing they did not remove the 2nd day charge. Bottom line, is I got a 1/2 day use a of a car I didn't want in the first place and was charged for 2 days rental and loss 20$ worth of power that someone else got to use. Trust the other reviewers here if you don't believe me, they are THE worse and failed me at every single step.

I walked out of Enterprise Rent a car because even with a discount the rate for an economy car was…read moreoutrageous. I booked Thrifty through AAA and got a fabulous rate and UBERed over to the Delray office of Thrifty/Hertz and was helped by Steve. He found me a compact car in minutes, had it cleaned and prepped, honored my AAA discounted reservation and had me on my way in under 30 minutes. I was very pleased.

We just rented a SUV here for spring break, and my experience was excellent! Cam was so patient…read morewith the chaos of spring break and helped us get the SUV we wanted and get on the road from our trip! Everyone here is very nice and professional: Reilly enjoy using this location.

Had a reservation for a suv the person ahead of me asked for a upgrade they gave it to him and when…read moreI was checking in they told me they didn't have my vehicle available because they had a reservation for the only other suv that someone said they would pick up at noon and they could not give it to me

Worst experience two times in a row. Figured first time was a mistake. Had 6 missed calls while I…read morewas on my way to pick up the car and was told they gave it away within 5min of my reservation time. One time it's a fluke, but now I'm out a lot of money with last minute Ubers, and owners could care less. I should've looked at these reviews before renting. Lesson learned!

We were there to rent a car on Monday, December 9 , 2025 at 8:30pm. They had more than 20 customers…read moreand one agent. We waited for two hours. It was the worst rental car experience in our forty year experience. Next time, we will take a ride share to our home and rent a car near our home. To be so understaffed is inexcusable. To top it off, there was a long delay to leave the facility in our rental car. The gatekeeper said that their system was down. The only surprise was that they have a system. Before I wrote this review, I wrote to Avis with this information, They sent me a boilerplate apology, but I saw no actual investigation of that evening's events and no assurance that they would improve their performance. Therefore, I thought it was important for the public to know what they are walking into.