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    Enterprise Rent-A-Car

    2.5 (58 reviews)
    Closed Closed
    Updated a few days ago

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    We appreciate your review, Ralph. We hope to see you again. – Lisa S

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    The Enterprise in Delray Beach on Military Trail the Chick-fil-A of the rental car industry!

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.4(59 reviews)
    3.5 mi

    If I could give zero stars I would. It all started when I called Enterprise to confirm my rental as…read moreI was having my car repaired across the street at Buick GMC. Buick GMC made all the rental arrangements. I was told by Buick and my insurance company my rental would be waiting for me at Buick GMC, when I got there my rental car was not there. Prior to my arrival (the day of pick up) I had called Enterprise from my home to confirm my reservation I remained on hold for over 45 minutes, after I arrived at Buick GMC and after Buick GMC called them to have someone deliver the car, mind you I'm still on hold with Enterprise, 20 minutes later, a van arrives taking me to Enterprise Rent-A-Car. I'm still on hold. I finally arrive at Enterprise and guess what? No one has answered any phone calls coming into the shop as they are apparently "shorthanded". As I'm still on hold, and my name was called to the counter. The gentleman asks me are you speaking to someone and I said no I'm on hold here at your shop waiting for someone to pick up! Secondly, on top of that, I went to get my car at GMC Buick following the repair . There were still problems with my original vehicle. Buick told me they would extend my rental with Enterprise while they did the additional repairs at no charge. I'm now going on almost an hour and a half, still no car. I had another appointment which everyone knew about but it was still slow moving finally I'm at Enterprise and I get asked. Would you prefer the car? We just drove you back from the Buick to Enterprise or would you like an upgrade to an SUV my response was I don't give a shit I just need to get out of here. With that being said Will, the general manager said we are not gonna rent you a vehicle. After almost 2 hours of this I was done. I asked Will for his manager's name and he said he didn't know it. I said well then how do you contact your boss? He says I just go to the website! Run from this place they don't know how to treat their customers.

    Really surprised by all the negative reviews. I had a pretty good experience with this branch…read more I was having my car fixed at the GMC dealer across the street. They set up a courtesy car at this Enterprise branch. I was looking for a particular car type and even though they didn't have it, they took the time to check in inventory at other branches which was very nice of them. Ultimately we could not find the car I wanted. The car they gave me was perfectly fine, and there were no issues with the pickup or drop off. Actually I was in a bit of a rush and they got me in and out both times in just a few minutes. Nice work enterprise, really appreciate the hassle-free experience.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz Rent A Car - Email explaining they have my Monday and there is nothing they will do to help

    Hertz Rent A Car

    2.0(47 reviews)
    3.3 mi

    Very disappointing experience with Hertz Delray Beach…read more I reserved a Tesla Model 3 through the Uber app because it showed one was available. When I arrived, there were no Teslas. Jasmine offered me a Polestar as a temporary solution until a Tesla became available. While we were inspecting the Polestar, a red Tesla actually arrived. I made it clear that I wanted that Tesla because I have a Tesla charger at home, and she said she would contact me as soon as it was ready. I emailed her my phone number when I got home so there would be no excuse for not reaching me. Instead, I later got an email saying the Tesla had already been given away and that I would be stuck with the Polestar until the following week. That mattered because the Polestar would cost me about $45 every time I needed to fully charge it at a public station. Since I rented through Uber, those extra charging costs on top of the rental made the deal nearly impossible to justify financially. Hertz did absolutely nothing to make this right. Even worse, the local branch does not answer the phone, so everything had to be documented through email. Do not advertise Teslas as available if you cannot provide them, and do not promise customers a swap if you have no intention of following through.

    This place is crazy. I reserved a car online because my car broke down. When I pulled up in my…read moreUber, they came outside and told me there were absolutely no cars for me. I had a reservation. No compassion no anything not trying to call another Hurt. Nothing just sent me away. I would never go here and I would never send anyone to this place.

    Photos
    Hertz Rent A Car - Oil leak in my garage from car change out #2.

    Oil leak in my garage from car change out #2.

    Hertz Rent A Car - Caved in center console on 29K mile vehicle (3rd car change out in 5 days)

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    Caved in center console on 29K mile vehicle (3rd car change out in 5 days)

    Thrifty Car Rental - Flat tire THRIFTY- no spare

    Thrifty Car Rental

    1.8(26 reviews)
    5.1 mi

    If I could give them a - zero I would. I reserved a car ahead of time, made an appointment, came…read moreearly by 30 minutes and took an hour and 1/2 and they didn't have any gasoline cars and put me into an electric with very little charge. I had no idea how charging happened and spent 4 hours of my rental time trying to find and put juice in the car. The last time I sprained my wrist trying to manhandle the charger and get it filled it up then made it home. The next morning of day 2 after a full charge $20 worth the car broke down on me. I called Thrifty and told them them the car was broken down and i was strained in the rain and they said ok take an Uber. I said no, they should pay for my uber home and they finally agreed. I finally made it home from the break down in thee rain and called them and they said they would not charge me for the 2nd day. 2 weeks later I get an invoice from them showing they did not remove the 2nd day charge. Bottom line, is I got a 1/2 day use a of a car I didn't want in the first place and was charged for 2 days rental and loss 20$ worth of power that someone else got to use. Trust the other reviewers here if you don't believe me, they are THE worse and failed me at every single step.

    I walked out of Enterprise Rent a car because even with a discount the rate for an economy car was…read moreoutrageous. I booked Thrifty through AAA and got a fabulous rate and UBERed over to the Delray office of Thrifty/Hertz and was helped by Steve. He found me a compact car in minutes, had it cleaned and prepped, honored my AAA discounted reservation and had me on my way in under 30 minutes. I was very pleased.

    Enterprise Rent-A-Car - carrental - Updated June 2026

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