This was a great Avis when Mike ran the store; however, it is no longer the same. They called me…read moreat 9 AM for my 10 AM rental telling me the car would not be available until 2 1/2 hours later. The number they gave me to call the airport was a generic number that no one answered. When I tried to call back to this location, no one would answer, and they put me into the generic customer service line where it was impossible to get someone on the phone.

Easily the BEST experience I've had at any Avis location ever. The owner of this store was kind,…read morehelpful and quick to help us get on our way.

Lovely as always!…read more Enterprise has great customer service. This time we were here for an auto claim. They explained my benefits and options. Because they were low in small cars I needed to contact insurance to increase daily rate. I manage to drive a car out, car was clean and process was fast and smooth.

Rented a car and it I couldn't get it on the freeway because something is wrong with it so I took…read moreit back and they said it was my problem the guy was a fucken ass hole I will never go back to this place

We booked online a few days ahead and arrived at the office to pick up the vehicle which was a…read morenearly-new Buick SUV. The car was clean and ready to go. We drove comfortably for a week and enjoyed the ride. Easy drop off and quick shuttle back to the airport. Helpful office staff and the price was unbeatable. Bring your proof of owned vehicle insurance coverage and avoid CDW charges. Thanks NextCar/Xtreme!

If I could give zero stars, I would…read more This was one of the worst rental car experiences I've ever had. I booked through Priceline at an agreed-upon price. When I arrived, I was charged an additional **$71** on top of that price, plus a **$300 security deposit**. That's not what I agreed to when I made the reservation. The problems didn't end there. I was promised a **$50 credit** because of the issues with my rental. That credit never appeared. The biggest red flag was what happened before I even left the office. Instead of focusing on customer service, an employee insisted that I leave a **5-star Google review** while I was standing at the counter. He even tried to get me to **screen record** myself posting it. Think about that for a second--they wanted a glowing review before I'd even driven the car off the lot. Afterward, I started reading other reviews, and I was shocked at how many people described experiences almost identical to mine. Extra charges. Promises that weren't kept. Pressure to leave positive reviews. At that point, it became clear my experience wasn't an isolated incident. If the company has to ask customers for 5-star reviews before they've even used the rental, that should tell you everything you need to know. Save yourself the frustration. Read the negative reviews before booking, compare them to my experience, and decide for yourself. I won't be renting from this company again, and I cannot recommend them to anyone.

The agent was incredibly kind and efficient He was there by…read morehimself and multitasked wonderfully. I appreciated his empathy regarding my situation.

I returned a car this morning and I accidentally left my money in the middle car compartment. It…read morewas a 100 dollar bill, I was on my way with my daughter to pick up her car after returning the rental not even in 10 mins of driving I realized that I had left my money in the car and I called them and they said oh there is no money. The cleaning person stole my 100 dollar bill, I have no way to prove that my money was in there. It was my grocery money as I was going to get groceries after picking up my daughter's car. That 100 dollar will not even last for 1 day for that person who stole it from me but it's pretty pathetic and how low of a character can someone hold to just keep someone money. Shame on them

Netta was amazing! I've had the pleasure of her service twice, and both times she's been friendly,…read morehelpful, and informative. I travel often of work and on a previous trip, I had trouble checking in do to an error caused by my own fault. Netta explained ways she would be able to help me and though I was frustrated with myself for making my check in more difficult, Netta helped reassure me she would work with me to help me secure my rental. She was patient, helpful, yet aware of Enterprise's policies. Knowing she followed the rules but was also able to clearly communicate them to the client helped me understand how to avoid this situation in the future. Thanks for the amazing service! My preferred, and my work's preferred, rental location.

They are way too slow here. Last time I rented from Alamo, it was in and out. There is no reason…read morefor people to be standing in line for almost a damn hour just to pick up a car that you already paid for. They are slow and unprofessional. Never again

I got there early to pick up my reserved rental. Getting the rental was easy. Checking out was slow…read morebut the lady was nice. They had a good selection of cars. I chose a mini van which was very nice, new and spacious. Also very clean. Returning the car was easy, they are always very friendly and asks for feedback right on the spot.

I want to give a huge shout-out to Claudette, Donte, and Cindi for going above and beyond with…read moretheir customer service! I accidentally left my work phone in my rental car and immediately submitted a lost item claim through the website as required, specifically requesting to be contacted. Claudette messaged me the very next day to confirm they had it, and Donte followed up with a call to let me know it was found! Since it was a work phone containing vital information that I needed for the next business day, their speed and coordination were lifesavers. They were able to get the phone back to me quickly, and I truly wish I had their last names to share with corporate. They deserve formal recognition for this level of care it's not something you see every day. Thank you, National Team!

This location seldom has clean, undamaged, or nice vehicles, and the staff is rude…read more On my first attempt to rent from this location, I made a reservation for a truck. When I arrived I was told that they had none, but did have a van... Well the van was nasty, not dirty, nasty. It smelled and the carpet was torn up. I refused it and went to the North 45 Enterprise location. A great choice! On my second attempt, I reserved a full size SUV for an 1,600 mile trip. I went to pick the SUV up just before they closed, on the night before I left. They didn't have a full size SUV, but did have a Nissan Rouge.... BTW, I'm 6'5". Also I had to put air in all four tires, three times. Today's attempt, I reserved a full size pickup. When I arrived they had a truck, a dirty truck with tape on the cab where they had replaced the windshield sometime in the past. The tape had been washed over several times and literally could not be removed. When I asked the rep why the truck was dirty, and why was the leftover tape still on, he became full of attitude. I told him that $700 for five days rental on a dirty truck l, that was below presentable, was ridiculous,he had more attitude. I ended up at Enterprise on 45 North. Always a good selection of clean cars. Courteous and fast service. I highly recommend staying away from the Enterprise on Louetta and crossing 45, you'll be much more satisfied.

Location: Enterprise Rent-A-Car, 4674 Louetta Road, Spring, TX…read more I want to start by saying the overall location and most of the staff were friendly and helpful. However, my experience took a turn for the worse when I interacted with a rental representative named Dave during the vehicle walkaround and checkout process. Dave was extremely rude and unprofessional--the kind of attitude that makes you wonder why someone with such poor customer service skills is in a customer-facing role. He was overly aggressive in pushing insurance and add-ons, and his tone throughout the interaction was dismissive and unfriendly. When I mentioned I wanted to prepay for gas, he abruptly told me about a $400 security deposit. I politely declined and told him to cancel the rental altogether because the experience had already gone downhill. To make things worse, when I brought up that I'm a Platinum Member, Dave bluntly told me it "means nothing." I was honestly shocked--I've rented from Enterprise many times, and this was the first time I felt completely disrespected. Enterprise, if you value customer loyalty, I highly suggest retraining Dave on basic customer service and how to treat members with courtesy and respect. A bad attitude can ruin an otherwise great team.

Terrible communication with both customers and other staff members, just bad customer service in…read moregeneral. Too long of a story to go through but I will say Hertz corporate made it right in the end no thanks to the individuals at this location.

Great communication and customer service. Arrived here after a terrible experience at the Hertz…read moreWoodlands location, completely different experience, I was greeted with a friendly person who went out of their way to expedite my rental and ensure I was satisfied. They also apologized for the poor experience I had at the Woodlands even though it was not their fault. I would recommend this location

We had a great with experience DD car rentals. The owner was super friendly! They were really…read morehelpful and really took care of us. Will definitely recommend to friends visiting the Houston area.

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I have used this location many times. My last service was horrible. I rented a car while mine was…read morein the shop. When I picked up my vehicle from Planet Ford the dealership said they would call and have the car picked up. Then I received a charge on my card for 8 days longer than I had rented it for. The manager told me Planet Ford never called and Planet Ford tells me they called the moment I left. I have called numerous time to speak with the manager at Enterprise and he never picks up the line. I had to go there in person and still he tells me he is working with Planet Ford. I then go to Planet Ford and they tell me they have been trying to get a hold of him but that he never responds. I am out over $500 bucks. Will never use this place again and am tempted to never use Enterprise again.

It was my first time ever in a place like this, I went today 08/06 around 2 and the guy that was…read morethere was so rude event to the costumer before us he had such a bad actitud.