If you're googling which Enterprise to go to, just stop your search and go to this one . Shoot, I…read morewould even drive out of your way to get to this one. I've visited locations throughout the state and none of them compare to the downtown Indy location. Brock is the reason why I will drive out of my way for this location. He's always quick, efficient, and friendly. He's got great customer service so it doesn't surprise me that the rest of his team does as well. Managers at other locations should spend a day with Brock and learn a thing or two. Until then, I'll keep going to this location

Brock was amazing! 10/10 extremely helpful and genuinely showed he cared for his customers.read more

I'd give them 0 stars or a negative rating if I could. Rented a car at the Indianapolis Airport…read more The rental was fine until I scraped a curb and damaged a tire which went flat overnight. With no spare tire or tire-changing equipment in the trunk, I had to request a tow to a nearby small town. Budget representatives decided the only way to have the tire changed was to have it towed 207 miles to Detroit! This despite there being several good-sized cities nearby. The tow company in the small town agreed that towing it that far was ridiculous and they were able to find a tire locally, changed the tire right there, and I was on my way. When I returned from my trip, I received a bill for $748.40 for towing services and other related fees. I have been trying to resolve it with my insurance and AAA ever since. Today I spent 2 - 3 hours on the phone being stonewalled by one Budget agent after another, until I finally found one who would send me the itemized bill which showed the breakdown of costs including the non-existent 207-mile tow. This was the first I'd heard that I was being charged for something which never happened. I am still in the midst of trying to resolve this situation, but Budget has been a nightmare to deal with. I've never had trouble with them at other rental locations, but then again I've never had an accident with a rental car, no matter how minor. Not sure if it's the Indianapolis airport location or their nation-wide "lack-of-customer service" department. Beware of these shysters!

AVOID BUDGET AT ALL COSTS!! This company is downright terrible in every possible way. Rented a…read moretruck for a move. The trucked ended up having a broken ramp. Budget didn't send someone out to fix it until almost midnight and then CHARGED ME for the day too. They are rife with junk fees and don't disclose anything in advance. DO NOT USE BUDGET. If I could leave a negative review I would.

Renting a car can be daunting, but I truly had the easiest and best experience ever. I hate that I…read morecan't remember the gentleman's name who helped me, but he was awesome. Usually, it takes forever to check in, get your car, and go, but I was in and out in 20 minutes. After getting into my car, I couldn't figure out how to connect my music to the bluetooth, so I walked back in and found the same gentleman who had helped me before. He patiently walked me through it with ease. I think I'll try to rent from this location moving forward!

Don't call customer service, call the local service. Every interaction I have had with the local…read moreteam has been wonderful. I've rented 5 cars in the last couple months after an accident and they accommodated changes quickly. The cars have been clean, pretty new, and smooth rides. National service in put my rental period in wrong twice so it looked like I kept the car too long, but the local team fixed and fixed it immediately. They even picked me up from house once since they had a full staff. The variety of cars has been nice. From a jeep wrangler to a Hyundai sedan all the way to a Pacifica for the whole family/team, each car was awesome.

So I wish to be clear and state that this is a review for Avis, not Budget. I have used Budget…read morebefore and had no issues, but this was my first time using Avis. I wish to be as transparent as I can be because as someone who had to spend money to take an Uber to get to the location and then money back, it was frustrating to say the least. I think I was a good sport about it, but I feel the need to relay my sentiments so that other customers know what they are getting into. I made my reservation through the Uber Vehicle Marketplace app to rent a car to be able to to Uber Eats deliveries and Uber Driver Rideshare so this is not a reflection of Uber but more so of this Avis store.I had my rental secured and even had the pleasure of speaking with an Avis representative over the phone for the general Avis website customer service line named Dalton who was more than helpful and actually assisted in recommending another vehicle all together that I had not considered. He was able to also help me with my online account/profile as in order to do the Uber Driver rental or dollow through with it, you have to create an Avis Preferred account and receive a Wizard number. This was all new to me but he was patient and kind enough to walk me through it step by step. So again this is not a reflection of Avis customer service overall but this store location in particular. Since I had the car reserved for me several hours in advance, a hybrid Toyota prius (which I was reslly excited to try out by the way because I have heard good things about Prius's and am kind of biased towards Toyota as I think they manufacture excellent cars...them and Ford) it was disappointing that I wasn't able to try it out for Uber. So after taking a 40-45 minute ride to the location (Uber covers the cost with a voucher to the rental pickup location but for me for some reason the voucher did not apply so I had to charge it to my credit card and pay iut of pocket...but it is what it is)...upon arriving to the location, I am met by a gentleman who greets me outside, almost like he was waiting for me to arrive which I thought strange to begin with. The lot itself was barren and empty with only two cars, a Subaru and another vehicle which I was assuming that maybe I was going to be given one of those. After the Uber driver drops me off and she was still waiting there with her car running (she was very nice and understanding but did have another rider to pick up), the represenative proceeds to tell me that there were no card available. What also struck me is interesting was that he was not in an Avis uniform or shirt. The inside of the space looked worn down as if no one had frequented there. There was no information about cars on the wall or special offers like other rental companies I had utilized previously so something felt off to me. Sitting in the corner was an electric e bike with a package affixed to it reading Presto and a unwired TV next to it sitting on the floor. To be honest, it reminded me of an abandoned office space fronting as a rental car center When the man who assisted me and greeted me outside told me there were no cars available, I had to put my investigative hat on to do some investigative homework to see what really was the deal as it didn't seem likely that Uber would allow this kind of situation to occur. The man at the counter who helped me also stated that my card was charged as well to make it that much more confusing and alarming. He tried to remedy the situation by offering his cell phone number to me to keep me informed as to when they would have cars available but after this exchange I am reluctant to ever step foot into that location again. After calling Uber Vehicle Solutions and Avis, to square away and resolve my card being charged, I was then told by an Avis representative, that my card was not charged. I have worked in hospitality for several years (14 to be exact) and the run around was completely unnecessary. I don't like to put down any business and I rarely ever do poor or negative reviews, but I just wasted $60 worth on Uber rides to and from that rental location which could have been completely avoided. That representative at the counter for Avis, if he was waiting for me to arrive he surely could have given me a call beforehand to let me know that there were no cars available because I saw him through the store window watching me as I arrived. I initally thought he was a patron given the way he was dressed casually and informally, but indeed he was not. I actually have had a Budget rep call me before at another location for another car I was renting who informed me that there was a delay in the SUV I had rented but that another vehicle would be coming in and that I would have to wait an hour or so while it was being cleaned/detailed. So rental car companies do indeed inform their guests beforehand. I would have appreciated it if that was done beforehand.

Friendly staff, good service, nice car and a great rate. Would use this site again if in the area.read more

We purchased our car rental package with American Airlines. In Indianapolis, we were shocked at how…read morelong & slow line at the Avis counter with only 2 employees. We waited just over 2 hours & at the counter. The lady at the counter couldn't check & see what we would be charged. There was one $300+/-charge that came up on the credit card machine that she explained was a security deposit & to call Avis with questions. The charge should have been $200, but came up $300 and she couldn't explain why. In the parking garage, Josh was the employee working. There were marks on the hood & front area around the hood of the car he was giving us. I was worried about being held responsible for this "damage". Josh explained it was a new vehicle & we wouldn't be charged. When looking inside the vehicle, the car was full of trash, we asked about where charging ports were located & Josh told us to go to a gas station & pick up an adapter. At the garage gate, the wonderful female employee (not being sarcastic, she was great), notated the hood & front-end marks on the "pink slip". She notated that the car only had 4000 miles & that "Josh" hadn't even taken the time to put gas in the car! It had less than 1/8th of a tank of gas. This sweet lady explained to us to take a picture of the "pink slip" that most likely when we return the vehicle, the employees will make that "pink slip" disappear & we would be charged for items that we should not be charged for. We were given a dirty rental car, with trash (cups, sunglasses, receipts, & used band aids), hood & front-end marks, & NO FUEL! Terrible customer service. Upon the end of our trip, we made sure to put more fuel in the vehicle than it had when we picked it up. Later that day two separate charges came through on our credit card. One over $300 & another just under $50. Since returning the vehicle I have had daily emails with Avis disputing these unexpected charges, some of which are for fuel. This has been the most disappointing and frustrating transaction of our trip & we won't be using Avis again. To say we are frustrated is an understatement. My advice is to look into other car rental companies. It seems like such a racket with all these crazy fees and surcharges for everything. Somehow, read the fine print before getting to the counter.

The absolute worst! I had rented and paid for a rental from Payless, which is owned by Avis and…read morebudget and when I arrived at the airport, I was told by the lady at the counter that they ran out of cars! It was almost 1 AM so I had no choice but to Uber to my hotel and then Uber to my meetings the next morning! I spent more on Ubers that morning than the rental had cost! After Uber back to the airport, they finally had a car for me and when I turned it in the Avis counter clerk told me that I could get some compensation and gave me his manager's card! I wrote Miss Espinosa an email and included screenshots of my bank account and Uber charges. She wrote back to ask me for my contract number I sent it to her and she GHOSTED ME! Never again!

I was once in the area during a windstorm and it nearly "Blue Indy" off the map. But anyway…read more I love these little rentable cars that you drive around town. Brilliant idea. They're all over the place now, on several continents in a lot of major cities. It's awesome that they have come to Indy, but for the people of Indy that haven't experienced them in other places, let me assure you that the cars are usually better maintained than these Blue Indy ones, and that customer service is usually more reachable. Still, great to have them in Indy... but they need work.

Blue INDY has popped up all around downtown and Broadripple over the last year. I became a member…read morejust before they launched service and use them from time to time. Unfortunately, the service is better in concept than in reality. The concept: belong to a service where you have the use of an electric vehicle you drive yourself to get from point a to point b. Park in a Blue INDY spot and plug in and go about your business. Ready to go home, repeat the same process. The reality is that of the last few cars I've taken, there has been a problem with every single one. Aside from every car I've ever taken being filthy inside, here are just a few of the problems I've had. -Trip 1: Picked up car and something was rubbing against one of the tires. Called the support line and was accused of hitting something. Drove vehicle around the block and plugged back in, charged for trip. Unable to get to destination. Actually got text message 90 minutes after returning car telling me I was still on my trip and had to call back in a second time and argue to avoid being charged. - Trip 2: Another trip, another station. Picked up car and rolled window down. Upon parking, window would not roll back up. Would go about half way and then go back down. Finally got it to go up after fussing with it for several minutes. - Trip 3: Another trip, another station. Accelerating in traffic and car started to stall. Almost scared the @$#% out of me. The concept is good, but they really need a little more TLC (and some window washing fluid) or else they're going to have to start replacing them soon.

I live in Broad Ripple and feel fortunate to have this Enterprise in my neighborhood. My car due…read moreto various reason has needed repair and needed a rental. I cannot say enough about the excellent level of Customer Service I have received from their Superstar employee Dillon. Not knowing how long my repairs would take, he made it extremely easy to modify my reservations! He always ensured I had the best rental for my needs! Both personally and professionally he is what makes this location stand out!

horrible customer service. hasn't answered phone in two days. i'm stuck out of state and need…read moreapproval to have tire fixed. wont answer or approve request. answer your phone!!!!!

The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.