I made a reservation on April 6 for 5pm but they close at 5pm so I couldn't make on time. I tried…read moreto get my 285 dollars back and they said I couldn't receive a refund because I didn't cancel the reservation. Zero stars the company sucks I'll stick to enterprise

I usually do not write bad reviews because I understand that there is always someone hire up…read more However when the hire ups do not know what's going on that is where the problem is. This location system went down of course after a payment was made and I had to pay twice . I was told it would be refunded however it has not , but the 2nd reservation amount was within hours . Of course you try and call customer service and they have no idea what I am talking about they refer me to the local branch. And now the local branch is acting like they don't know , and I'm out almost $400. This is not right and would appreciate if SOMEONE can reach back out to me about THEIR error. Something simple as 2 phone calls and no one can seem to do it !

I will always recommend this place no matter I lost my dad, and they made everything be so easy…read moreand comfortable and affordable most of all for me. It was a big deal that I went to Tennessee and I did not have much money. They totally hooked me up. I've rented from them now going on four years and I can tell you right now. The one by the airport on 231 is the best customer service you can get!!!! They are Rockin it

the store on South East, has bad customer service and is not professional. try a new location not…read morehelpful

Clean new cars without a bunch of red tape. My dealer provided me with a replacement when they…read morerealized they would have my vehicle for longer than planned. I was surprised when less than 5 minutes later the car was delivered by a friendly guy from Sixt Rent A Car. The paperwork included a sign here and the keys. Drop-off was just as easy; I just told them where I parked the car. I didn't pay anything for the use of the car that day, but I did check the rates since the experience was so pleasant. For the Indy area, the rates were comparable, if not a little lower, than the competition. I used the rental location on the North Side of Indianapolis, which seems to be their thing with other locations at the airport and Fishers as well. The bottom line here is that I will use Sixt again. .

Talk about Price Gouging!! Cars were sold out at the Indy airport with Hertz, Avis, etc. Sixt had…read morethem, BUT wanted $1,200.00 for 2.5 days. Shame on you!!

this is my third time renting from this location and I will only rent from here. Lavon was amazing…read moreand listened to me and understood my concerns. He is a true gem and made my experience great yet again.

We frequently rent from the Pendelton Pike location and the staff are very consistent with offering…read moregood customer service. When we picked up our vehicle there were a couple of concerns that were pointed out. Although there were no other vehicles available at the time, we were given a special discount. It's the service and special accommodation on this rental that sets Enterprise apart that will keep us coming back.

I live in Broad Ripple and feel fortunate to have this Enterprise in my neighborhood. My car due…read moreto various reason has needed repair and needed a rental. I cannot say enough about the excellent level of Customer Service I have received from their Superstar employee Dillon. Not knowing how long my repairs would take, he made it extremely easy to modify my reservations! He always ensured I had the best rental for my needs! Both personally and professionally he is what makes this location stand out!

horrible customer service. hasn't answered phone in two days. i'm stuck out of state and need…read moreapproval to have tire fixed. wont answer or approve request. answer your phone!!!!!

These guys were great to work with! The van was excellent to…read morepickup and drop off a breeze and excellent value. Thank you!

Tried contacting by calling, no answer just a recording that tells you messages will not be…read morelistened to and then tells you to email, which I did. No response. I hope all is well.

I booked a car rental through booking.com for my trip in Grand Junction. Never was I told that…read morethere was a $200.00 security deposit, si that put my $200 short on my trip budget, then I go to return the vehicle at 940am. And the front desk wasn't there, but there was a drop box. So I put my keys in there. I get home and the payment cleared and they only returned $146.00 if my SD. So I call them. And they tell me I returned my vehicle late, at 2:19 pm. Funny, I was in Phx, AZ at 2:19 pm. They have not made it easy to get my money back. Only dealing though email, telling me they can't find my reservation or my pdf file is my proof is to large of a file. NEVER a USING THEM AGAIN. ILL USE TURO FROM HERE ON OUT.

What is a Budget reservation worth? ZERO. Even with a rental car confirmation on 4th of July…read moreweekend, my family and I showed up and were informed that they had gone through their cars by noon. No email, not even an "eff you" just a "that is above my pay grade, sir". thanks for nothing. At least Almo/National had cars. Terrible customer service would be a good rating. I will NEVER rent from Budget again.

Renting a car can be daunting, but I truly had the easiest and best experience ever. I hate that I…read morecan't remember the gentleman's name who helped me, but he was awesome. Usually, it takes forever to check in, get your car, and go, but I was in and out in 20 minutes. After getting into my car, I couldn't figure out how to connect my music to the bluetooth, so I walked back in and found the same gentleman who had helped me before. He patiently walked me through it with ease. I think I'll try to rent from this location moving forward!

Don't call customer service, call the local service. Every interaction I have had with the local…read moreteam has been wonderful. I've rented 5 cars in the last couple months after an accident and they accommodated changes quickly. The cars have been clean, pretty new, and smooth rides. National service in put my rental period in wrong twice so it looked like I kept the car too long, but the local team fixed and fixed it immediately. They even picked me up from house once since they had a full staff. The variety of cars has been nice. From a jeep wrangler to a Hyundai sedan all the way to a Pacifica for the whole family/team, each car was awesome.

I initially thought I had booked with Enterprise, but discovered that was not the case. The Budget…read morelot, located directly across from Enterprise, felt noticeably less maintained. It was quite dirty, sparse, and generally unkempt. The counter agent wasn't especially professional and appeared to also serve as the on-site mechanic. Their system felt outdated, as all paperwork that required a signature, including the receipt was printed rather than an option for email, resulting in a very lengthy receipt (Walgreens style!). That said, my rental car itself was clean and performed well with no issues. While the vehicle met my needs, the overall rental experience would lead me to other options in the future.

I wouldn't even give them one star but I had to. I will never do this again. I used to use them all…read morethe time and never have an issue but my last experience really killed it for me. The man that rented me this car from Budget told me that engine light was on but it was fine bc he didn't have the tool To turn it off. 3 hours into the trip..... Car overheated. No coolant. alignment was off. Called budget. they had me running to 3 locations to trade car in. meanwhile The tire blows in the back. Had to have the car towed. ruined 3 days of my trip. A destination wedding. Called customer service. The rude lady offered me 1 day free. what a joke. Ruined my trip and had to pay $800. NEVER AGAIN.

Nice clean small car rental place in the back of the enterprise car sales building. The two counter…read moreagents were very friendly and helpful. There were three couples there when I came in and they handled things swiftly with no sense of feeling of rushing. Everyone felt as if they were taken care of and not wasting time. Really nice car rental experience.

I picked up the vehicle today to head out of town in the morning. My reservation was set for 5p. I…read morecalled to see if I could pick up at 4p and was told, they didn't have the vehicle ready. No big deal. As we're checking out, she tells me that they close on Sunday at 2p and I need to have the car back at that time or I'll be charged an additional day. So, doesn't that mean my vehicle should've been ready at 2p so that I can return it by 2p? I'm confused. In the past, I've always been able to drop the keys off in the drop box after hours and not have to pay an extra day. I'm not happy about this new policy. However, I was in and out pretty quickly. This is my favorite Enterprise to rent from. Everyone is typically friendly. The low pressure tire light was on and I asked Bree to put air in and she did just that. This line was on the windshield and I want it documented.