Horrible experience! I would leave zero stars if I could. This week was my first time using Avis…read more I have used other rental car companies many times with no issues even worth mentioning. But this experience with Avis is definitely worth mentioning. Here is a summary of my experience; My company told me they prefer Avis so I decided to give them a try. I downloaded the app and signed up to be a preferred member. When I got off my plane, I went to their counter but saw a sign to continue to the parking garage if I'm "preferred". So, I went to their counter parking garage. When I arrived there, I saw a sign that said to see the leaderboard to find my assigned car. I looked all around for a leaderboard but couldn't find it. So, I grabbed a car that matched my reservation and drove to the exit kiosk. This is when it really got fun (sarcasm). A lady came out of the kiosk and asked for my rental documents. I told her I'd never used Avis and was unsure of how the process worked and asked for her help. She turned to another woman sitting inside the kiosk and explained my situation. That woman began speaking to me, using a low voice that I could barely hear. She did not get out of her chair to help me. She was very rude and accusatory. She used esoteric verbiage that I did not understand. She told me that someone else had rented the car I was in. I wasn't surprised because I figured I wasn't the first person to drive it. I asked her if that meant I couldn't rent the car to which she responded very rudely, "NO!" She said I should have rental documents, and that I should have gone to the original kiosk inside the airport where I saw the sign that said I should proceed to the garage. I explained to her that I was a preferred member and thought that meant I should proceed onto the garage. She asked me to prove that I was a preferred member and I gave her my preferred member ID number. After sometime, she handed me my drivers license back and asked me if I wanted to keep the second driver option that I had signed up for. I said I did. She then said that that driver would have to be with me at the time of checkout, or I could not sign up for the second driver option. Since the second driver was not with me, I asked her to remove it after some time and some typing on her computer, she told me she could not remove the second driver option, and that I would need to return to the preferred area. However, I did not know what she meant because of the language that she was using that was specific to Avis. I kept explaining that I didn't understand the terminology she was using, but she kept using it anyway. Eventually, I said I can't have the second driver option without the second driver being here so what do I need to do to remove the second driver? She said again you need to return to the preferred area. I asked her where this was she said I will have to open the gate and then you will go through the gate on the left and then make a right. I tried this but the arrows in the parking garage indicated that you have to make left-hand turns only so I ended up back at her kiosk I was apologetic and said I ended up back at her kiosk, and she rolled her eyes, groaned, and said in a very harsh tone," you were supposed to make a right I told you to make a right!" again, I apologized and proceeded back through the gate. I did eventually find the preferred area where I parked my car and walked up to the women behind the glass. I explained that I had just been through a very difficult and poor customer service experience and was very frustrated. The ladies told me that the woman at the kiosk had already called them and explained the issue. I tried to offer my side, but they would not listen. They were both rolling their eyes and making comments like, "we're nothing like national", (no joke), and, "that's not how we do it here". I asked them if they could help me. Eventually, they said they could. I was given a parking spot number and sent on my way. No apologies, no empathy, just there to get a paycheck. I hope they get it. The only other comment I have is the car I was given is terrible. It has about 20,000 miles on it, which isn't bad, but the door locks click constantly at a very fast rate, and the check engine light goes off while you're driving it. Needless to say, I did not like this experience, and will not be using Avis again. In the end, I really didn't see much cost savings and for all the issues I had just not worth it. So much for the customer always being right.

Very disappointed with the services received at this location. Had to wait more than an hour extra…read moreto get the car I reserved a week in advanced.

We got a quote from Enterprise for a one way drop off to Missouri and those prices were written…read moredown on the print out. We stopped by this Avis to see if they could do better. After waiting for 5 minutes for someone to show up to the desk, he looked at our paper like we were lying about the price we were given. He must have thought we wrote those prices down. He said he can't beat that price, we thanked him and went back to Enterprise. He didn't seem to care. I would suggest some better customer service training for this guy. And possibly a chest hair grooming kit.

I had such a wonderful experience! They offered me an upgrade to a mid size car, with no additional…read morecost. Although it was Christmas Eve and the employees would most likely rather be home with their families, the gal that helped me was funny and had a warm personality. I will most definitely make this my go to spot for future rentals!

This small location is located inside Fields BMW -- a small 2-person desk in on the sales floor…read more I was just in Fields for some repair work and no loaners where available so I needed to get a rental car for the day. Aron made the check-out process quick and painless, briefly explaining all of the procedures and answering all of my questions. He was actually quite friendly and funny. When it was time for check-in the day day, I was greeted by Allison and the check-in process went quickly and smoothly. She was also very nice. Just a quick note - they are are a "full" Hertz Rental so they do not only rent vehicles for customers getting their vehicle serviced. So next time you are looking to rent a car and are thinking about using Hertz, consider this location. They just might be in a more convenient location for you.

I was in a car accident so my insurance company called and they set up an appointment with…read moreenterprise for a rental as soon as the appointment was made by my insurance company I received a called and quick text from enterprise and they said that my appointment was set up for a Monday at 8 am., confirming the location and time. On Monday morning I came to enterprise was greeted with kindness and sympathy for my car accident. I noticed the building was clean no clutter on counter or floor and the receptionist was available and ready for me, proceeded to check me in the process was quick and easy for me the young lady was efficient and she explained to me about the $50 deposit, the length of time the rental was for, we walked out side went over final details sign and drove away. On the return day for the car rental was just as pleasant, In a clean , not smelly car, GREAT CUSTOMER SERVICE AND GREAT JOB ENTERPRISE Fern park thank you

Very accommodating to my requests. Nice people with whom to…read moredeal. Ccxccccccvbffhffhjtfhurgjyfhyfgyfhyfhffgghghhfvh

They have always been a great to me! Always having the vehicle I selected online! Cleaned cars…read morealways! Wait time is always on point! In and out with in minutes!

no stars!! horrible horrible service, lazy workers, with crappy attitudes! Since when has customer…read moreservice turned into burn out central! don't go and waste your time with an appointment, you will still wait over an hour for someone handing out attitudes. wow, 10/10 I don't recommend

Miss. Sharon and Mr. Clyde Maingrette did a great job. They care for customers- they go out of the…read moreway to help, and have a true helping tendency-they both really make customers happy-truly outstanding - touched by thesir gestures- even thoughito was stranger to them - i havbeen with Hertz from 1998 similar to Marriott-customers to both of them long Sharon McKay is nice and Mr. Clyde Maigrette -they borth do a great job-outstanding Yes I was totally new. They came out of the way to help out. Really appreciated. It was raining while returning. Mr. Clyde is prepared to come and drop

Probably the worst car rental experience ever! Super…read moreunderstaffed, you book a car and they don't even have it on the lot! They ended up giving me a car that's not even cleaned at all! Don't waste you time & $ here! There is a budget down the road that is much better!

Worse experience ever. The owner cj is hate black people. He saw me and pretended to be so busy…read more Nobody was around. 20 mins later he said he couldn't rent me a car. After making me wait. Super rude. I see why he works alone and hate his job.

Have you ever met the "that's not my job" or "you need to do that yourself online" guy? We THAT GUY…read moreis CJ Costello the franchise owner of this location. If I were Avis or Budget corporate headquarters I would be ashamed and embarrassed to know a franchisee like CJ has my company name associated with his level of poor customer service. My entire experience renting a car from this location and having CJ be the only employee there to check me out was horrible. The worst part of this story didn't even happen to me, it was just what I observed. Can you imagine someone in the customer service field or a small business owner look at someone's T-shirt, see that it has a certain politicians name on it and then make that person wearing the shirt who had a reservation, stand off to the side while CJ continued to call other people ahead of that person in line. As a business owner why do you even care what political candidate somebody supports or not? So you decide to make them wait and basically discriminate against them for being polite, waiting in line, giving you their business, and just because they have a T-shirt on that you don't like that person's political affiliation you punish them with bad service and a longer wait. My experience was not that but I observed it. What I dealt with was a rude, bad attitude, and a customer service experience which basically boils down to do it all yourself online. - I made the reservation on the app on my phone while logged in to my account and here is how it went. Do you have my credit card or drivers license information? No, your rewards number isn't associated with the reservation. Well that's weird, since I made the reservation online via the app while logged into my account with my rewards number. You need to go online and update it yourself. - Since you can't find my drivers license information on the account even though I've rented from here before, can you update it in the system please? You can do that yourself online. Ok... There were numerous interactions like these two above, my experience of poor customer service and a bad attitude went on and on, so do yourself a favor and just take your business somewhere else.