I was in a car accident so my insurance company called and they set up an appointment with…read moreenterprise for a rental as soon as the appointment was made by my insurance company I received a called and quick text from enterprise and they said that my appointment was set up for a Monday at 8 am., confirming the location and time. On Monday morning I came to enterprise was greeted with kindness and sympathy for my car accident. I noticed the building was clean no clutter on counter or floor and the receptionist was available and ready for me, proceeded to check me in the process was quick and easy for me the young lady was efficient and she explained to me about the $50 deposit, the length of time the rental was for, we walked out side went over final details sign and drove away. On the return day for the car rental was just as pleasant, In a clean , not smelly car, GREAT CUSTOMER SERVICE AND GREAT JOB ENTERPRISE Fern park thank you

Very accommodating to my requests. Nice people with whom to…read moredeal. Ccxccccccvbffhffhjtfhurgjyfhyfgyfhyfhffgghghhfvh

Still waiting on my deposit to be returned after 5 weeks. Otherwise this review would of being a 5…read morestar review for the male I dealt with went out of his way for us in a way that a colleague on the same desk on the same day tried to get extra cash out of us.

The people there are amazing. We had a car at the shop so we rented and returned and rented and…read morereturned all in the same week. They gave us a fantastic deal and a fantastic car. I would highly recommend them.

They have always been a great to me! Always having the vehicle I selected online! Cleaned cars…read morealways! Wait time is always on point! In and out with in minutes!

no stars!! horrible horrible service, lazy workers, with crappy attitudes! Since when has customer…read moreservice turned into burn out central! don't go and waste your time with an appointment, you will still wait over an hour for someone handing out attitudes. wow, 10/10 I don't recommend

Miss. Sharon and Mr. Clyde Maingrette did a great job. They care for customers- they go out of the…read moreway to help, and have a true helping tendency-they both really make customers happy-truly outstanding - touched by thesir gestures- even thoughito was stranger to them - i havbeen with Hertz from 1998 similar to Marriott-customers to both of them long Sharon McKay is nice and Mr. Clyde Maigrette -they borth do a great job-outstanding Yes I was totally new. They came out of the way to help out. Really appreciated. It was raining while returning. Mr. Clyde is prepared to come and drop

Probably the worst car rental experience ever! Super…read moreunderstaffed, you book a car and they don't even have it on the lot! They ended up giving me a car that's not even cleaned at all! Don't waste you time & $ here! There is a budget down the road that is much better!

The desk agent Antonio is awesome and has GREAT customer service. the care was great and we…read moreenjoyed our vacation. The garage return attendant was terrible. When I pulled up, we were greeted with, "You are late and we are charging you a late fee!" It caught me off guard to be greeted in this manner. I explained to the young girl that I picked up the care at 1pm and paid for a full 8 days and that usually means returning the next day by 1pm was still fully paid. I am bringing it back using only 5 hours on the last day. She immediately shot back and said "you stated 6pm on your return time and it is 7:04pm and I am charging you 2 hours late". When I said, "Serious?' She said, "Yeah I am serious, you heard me". I asked for a manager to speak with and she said I could call or go inside. I was on my way to catch a flight and had no time to go to the rental car desk and find a manager. Hopefully, someone sees this and can help with the customer service on the return side of the business. I know some of these young kids are not used to talking to adults, but if you do not know how to speak to customers, do not put these employees in those positions.

Rented a vehicle to drive my son home from college. After turning in the vehicle I realized I had…read moreleft a few items in the hatch of the vehicle and retirned to MCO on the same day to retrieve them. I was told that the car was being cleaned and the items must be in lost and found but the lost amd found person had gone home for the evening with the key. I returned the next day and after waiting an hour I was told the lost and found oerson was out sick. She remained out for the next five days and I cycled through various managers who promised to get back to me. On Tuesday (7 days later) I was told no items had been turned in and that they would open a claim and check the cameras and get back to me within 24 hours. No return call, no update. I called today and they made the mistake of picking up the phone. I identified who I was and explained why I was calling amd was met with "Oh I can't really hear you, I'll call you back." Then the lady hung up and didn't answer again. So not only are we going to take things that are left in the vehicle, they are going to be super unprofessional. Think carefully before you spend your money here.

Overall a smooth interaction. I was able to make my…read morereservation and payment online before pick up. On the day of arrival it was quite busy and only 1 person working. It took approximately 30 min for me to get the car. He did a good good job taking care of each customer and their situations. The vehicle was clean and ready to go. Drop off was smooth. Same guy. I was the only customer present at the time. I handed over the keys, he checked the vehicle in and gave me my receipt. Overall a straight forward and drama free experience. I would consider renting from this location again.

I don't know how this branch is still in business with such poor customer service and limited…read moreinventory. I booked a 7seater SUV for pickup on a Wed at noon. I called in the morning and asked if I could pick it up earlier, they said 11:30 is the earliest. I got there any they said they didn't have the car since the person renting it was going to be late and I'd have to wait until 4-5pm or I could take their 16-seater sprinter van (with no trunk). I had an 8 hour drive with 4 kids under 9 and luggage, so that wasn't an option. I asked for any another solution, if they could call another Avis with a larger inventory. The gentleman seemed unbothered, as if he owed me nothing, and said I could wait 2-4 hours for a mini van (not the SUV I booked) to be delivered or drive the sprinter van to the Daytona location and swap it for a min van. I said fine, so we took the sprinter van to swap. Not even an "our apologies" for the inconvenience. They discounted half a day. So we had to pack the sprinter van (with no trunk/ broken handle to fold back seat) and install 4 car seats in the blazing heat, only to unpack /uninstall and repack /reinstall. All the kids melted down the stop since it was mid-nap time (intentionally timed that way) and weren't able to sleep for the 8 hr ride which threw off the first 2 days of the trip. Fast forward to Sunday I'm on my way back and realize we're going to be later than the scheduled time, so I call as a courtesy and ask to pay to extend a few hours. I told them I'd be back by 1:15. They said they close at 1 so anything after that is considered next business day, and I'd be charged an extra $80+ taxes. I asked if there was anything they could do given that inconvenience at the start and that I book through Avis 2-3x month. They said they couldn't because now they weren't going to be able to clean the car in time to for the next customer the following morning. I'd think that as one of the most expensive rental services that they'd at least try to prioritize customer service but I'm consistently disappointed any time I need some type of support that goes beyond the app (which doesn't work half the time). I will not be renting from this location ever again. Save your energy and just go to the airport.

hello my name is rachel.... me and brother rented a vehicle here an Altima and we loved it…read more..... The lady who handle our service was proper, with manners, and very explainable for our rental. the car was awesome makes us want to buy a nissan..i truly recommend anyone to this place!!!!! the prices are very reasonable and cheap !!!!! great cars and we will be back to rent another vehicle !!!! :) excellent service!!!!!

From the owner: Short-term and Long-term Car, SUV, Pickup truck, Cargo Van and Minivan rentals.read more

Really great service. The gentleman at the front desk was working extremely hard to get us our car…read morequickly on their busiest day yet this year.