Guy was absolutely amazing to work with! Super friendly and very nice clean vehicle…read more I've rented from just about every company I can imagine and he was definitely the easiest and least expensive. He ives that personal touch to things that you don't really get from other companies. I was in town and originally rented from him for one week but ended up extended it to all three weeks I was in because of the price and how simple he made it. Will definitely use the service again!

Horrible company. Constantly on hold for hours at a time. Then disconnected and one must start all…read moreover. Whoever manages this team isn't doing their job. Find another company with customer service that and staff that cares. Tanya

I mean technically my rental is still in progress so I could definitely still have issues, but on…read morethe morning of May 14th, 2025 I had perhaps the best customer service experience I've ever had. After dealing with an aggravating morning trying to rent through Hertz, Rahzy at the Downtown Enterprise made my life so much easier. Rahzy was kind, compassionate, receptive, and just a joy to speak with. I have no idea what she's being paid, but it's not enough. She needs a raise and three weeks paid vacation ASAP. She chatted with me about her life experiences, calmed my nerves, and got me on the road to Beyoncé as soon as she could. Not sure when I'll need to rent a car again, but I will almost certainly be returning to this location. If you see this Rahzy, keep doing what you're doing.

The Manager who works the desk is a total Jag Off with the customer service skills of an elementary…read moreschool student.. He would not let you explain anything to him and when he started cursing is when I just hung up... If you have another option I would avoid this place

My experience at the PGH Airport was pretty awful…read more I discovered the next day too that the car I rented had no tread on either front tire. Upon close inspection, I saw that had been driving on exposed cord on both tires. (Take a look below.). My family could have been hurt if either tire had failed at highway speeds. A disaster waiting to happen. When I was given a substitute car, I discovered that all four valve stem covers were missing. Basic safety stuff that this Avis location apparently ignores. I wrote to the Avis operations manager and telephoned to lodge a complaint. No response. Tires do not go bad overnight, so the hazard must have been ignored for quite some time. Apparently, no one cares or is paying attention to customer safety. Bottom line. This regular Avis Preferred customer (Wizard number W803189) will never again rent at this location.

Today I had the o opportunity to see great customer service. I had returned my Rent-A-Car and was…read morewaiting for my friend to pick me up so I got the opportunity to see a young man at the desk taking care of other customers who came in which happened to be two guys. They just returned their keys and said they could get the receipt in the email then two ladies came in and the whole different story. They were both rude when they didn't get their way. However, the agent never changed his tone or anything, and they were some kind of rude, and I credited him that he kept his cool with both Of the ladies, it was like the rules didn't apply to them. Imagine that!!! His name is Calvin DayeHe treated me kindly and professionally, and I was very happy with the way he took care of me and I just like to let him know that he was definitely appreciated and noticed today.

You would expect professionalism from a larger rental company but this place is just a bunch of…read moreIndian scammers painted over. They love the good pull the rug last second strategy where they rent the car you booked and the ONLY car they have is a luxury SUV that costs 12 times more to rent.

These folks are great. I had to rent a vehicle while my car was being repaired, they were so…read morehelpful and the prices are cheaper than other car rental agencies. I had to rent a vehicle for two weeks, and they were able to accomodate me without a problem. I will definitely use them again if I should ever need a rental vehicle. Thanks!

UPDATE: One Bad…read moreApple doesn't completely spoil the barrel, however, it almost does. I have rented from We Rent Cars and Trucks on multiple occasions because they have well-maintained vehicles at highly competitive prices. On multiple occasions I have encountered a man who works there who simply doesn't understand customer service and basic professional conduct. He has been extremely unfriendly and very unhelpful to me, and I have observed other customers experiencing similar interactions with him. When I was there the last time, I explained to him that I would like to change the card on which the charges were placed and he responded in a very negative and angry way. He said to me at 7:53 a.m., "Well you're going to have to wait until 8am when Lisa gets here." I replied to him by saying that there was no need for rudeness and poor treatment of a customer who simply wants to pay a different way, and that waiting 7 minutes would be no problem at all. My comment was met with anger and a great deal of eye-rolling. This business may rent cars and trucks but they must also provide customer service in the process of doing so. Except for Lisa, who is very friendly unprofessional, most the other employees with whom I have interacted here have been less than accommodating and conduct themselves seemingly without any manners, most of all the Male employee references earlier. I wish I could understand what goes through the mind of a rude employee in 2020 when anyone can post reviews about their experiences, thus mirroring the truth and asserting accountability into the equation. I will figure out the name of this employee and post an update soon. Ironically, one of the male employees helped me retrieve my box cutter which I had dropped in a crevice of the cargo van I had rented. He tried with several tools, but in the end the 12" vice grip pliers I provided did the trick. Strange how one or two of employees will go the extra mile for you here, and the rest of them seem to be total grouches, one much more so than the rest. FROM 2 YEARS AGO: My experience involved an interaction on the phone. The rep said that no amount of money was sufficient for renting a car without a credit card. Debit cards are not accepted regardless of how much balance you have in your account. The rep even refused to consider a cash payment in excess of the total value of the car for a 48 hour rental. He wouldn't rent a $7K vehicle for $10K in cash or debit card hold. This defies logic. There is no reason to refuse an offer like this unless you just don't understand basic business. Additionally, the rep was far from courteous on the phone.

The car was very reliable and moderate, the staff was professional and warm! I recommend them to…read moreanyone

From the owner: We offer our customers the luxury of choice when renting a car or suv from our company. We like to…read moresay “We provide, U-DRIVE”

Rented a car here, no walk around was done and the car was damaged. The employees tried their best…read moreto try to make me responsible, but since there was no walk around done they were unable. No apologies were given. I suspect that one of the employees damaged the car, and this was an attempt to make someone else pay. I would never rent a car from here again.

Worst Hertz experience ever. They are a "local edition" and the people are great but profit is more…read moreimportant than customer loyalty. The car choices are limited and I was charged $98 for emergency roadside assistance when the car broke down. I called and there was nothing they could do for a 5 year weekly Hertz customer. Thanks!

I reserved a car that was not there in the lot so they tried to switch me to another car and the…read morealthough my app kept saying the car was unlocked. The actual car was not unlocking customer service was less than helpful. They just told me to keep trying all the doors meanwhile, I'm standing outside and negative temperatures. Trying now to get reimbursed for my Uber and Lyft rides to and from the location and again there are not being helpful.

I have been a NYC member of Zip Car for 3 years. Thought i would try another city. BIG MISTAKE, the…read morecar stunk, tires bald, filthy dirty. Called zipcar with no help with car. It rained and it was hydroplaning. Luckily kept it under control. Of course charged full price. Consider now canceling membership there is alternates. Be warned of vehicles here.

I previously wrote a review about my experience in renting a car and having problems without…read moreresolution. The District Mgr Brendon at the Lower Burrell office and Maggie kept their word and persued an intervention from corporate to satisfy our experience. They went above and beyond and it is greatly appreciated Thank you Sharon

Car was clean and in excellent condition. I was unsure of…read moresome of the features, and the manager provided instructions without any hint of impatience, which I really appreciate. Check-in and return were quick and easy. Recommended

This is the same great location I recently purchased my car at, and the rental car service is just…read moreas stellar as their car sales! Quinton was kind, knowledgeable, and extremely professional. Most importantly, he helped us into a new, clean rental at an extremely competitive rate. I'll never rent from Enterprise again as long as these guys are around. I just can't say enough good things about all the aspects of this business!