According to this company's official rules, they rent cars with temporary paper driver's licenses. But when we arrived at the office, they refused! We also presented our passport and credit card and wanted to rent a car for the day, but it turned out their rules were incorrect. read more

Horrible company. Constantly on hold for hours at a time. Then disconnected and one must start all over. Whoever manages this team isn't doing their job. Find another company with customer service that and staff that cares. Tanya read more

I mean technically my rental is still in progress so I could definitely still have issues, but on the morning of May 14th, 2025 I had perhaps the best customer service experience I've ever had. After dealing with an aggravating morning trying to rent through Hertz, Rahzy at the Downtown Enterprise made my life so much easier. Rahzy was kind, compassionate, receptive, and just a joy to speak with. I have no idea what she's being paid, but it's not enough. She needs a raise and three weeks paid vacation ASAP. She chatted with me about her life experiences, calmed my nerves, and got me on the road to Beyoncé as soon as she could. Not sure when I'll need to rent a car again, but I will almost certainly be returning to this location. If you see this Rahzy, keep doing what you're doing. read more

This was a great experience renting a car here. The team was really helpful, and I had absolutely no issue with my car. My only issue was I went the wrong day to pick it up! Luckily for me, they put me on a list to try to get the car earlier, which ended up not working out. The cars are located in a parking garage which can be a little confusing. They will explain everything for you, so you know where to park. They will let you know to park in the blue lot on the 5th floor. They'll make sure there are no damages to the vehicle and mark it up quickly if there are. Returning it was a breeze and I wasn't charged anything additionally or unexpectedly. No hidden costs or fees is always a great thing. The car ran well, and the rates were great too. If I need a car in the city, I'll absolutely come here first. read more

Enterprise downtown Pittsburgh is a joke Charged me for 5 days after they called and said I had one day to return the car as per my insurance company agreement the called and said the agreement was up 4 days before I would not recommend them read more

Walked in and made a reservation for the next morning. Arrived at 9:45 am and they had rented the car to someone else! No phone call. Nothing. They had no other cars! They said I should have been there by 8:00 am, but I was NOT told that when I rented the car. read more

Enterprise might ruin your vacation. Reserved a midsize car. Got a Ford Focus which is a small car. Could not fit my legs into the area to control the accelerator and Brake as the car was too small. Decided to return the car after 1/2 hour driving around the town. When attempting to return the car called the company was put on hold and loud music for 11 minutes and 45 seconds. At the end of this time they hung up on me. Finally my wife called them and got somebody. She called because in trying to return the car we had to go to the fifth floor of the parking structure. The fifth floor of the parking structure was out of order and the gate would not open. So therefore we could not return the car. Luckily my wife finally got through and a woman on the phone explained there was nothing she could do. Also the emergency oil light was on dashboard. You can review the photos below. I will never use Enterprise car rental again. If I could give it zero Stars I would read more

Enterprise Rent-A-Car - Out of order sign on the gate to return the car to the parking structure. - Car Rental Near Me - Pittsburgh, Pennsylvania

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Truly as good as it gets! Bree, Jesse, Mallory and Drew are not only professional but friendly, efficient and extremely accommodating. They managed to get me a car I needed after an accident, switched out the vehicle because of weather and handled everything as quickly as possible! Further they never made me feel like I was a burden or was wasting their time. As a once Avis Loyalist I have been converted, all thanks to Enterprises downtown Pittsburgh office. read more

Mallory was very accommodating and friendly! The website said they had no cars, but she managed to find this ex-pat one for the day. My fav Enterprise locale when in the Burgh read more

Enterprise Rent-A-Car - Car Rental Near Me - Pittsburgh, Pennsylvania

This is a great and convenient location to use for your car rentals. I've rented from here on about 20 different occasions, and I've never experienced any issues. The staff is professional, courteous, and pleasant. They usually have a wide array of vehicles to pick from. With that said, there are a few things to take note of. This location is closed on Sundays. However, they do have a drop off box, which I've utilized on numerous occasions. Also, like nearly every other car rental company, they require a credit card to process your agreement. To sum it up, this is my favorite location to rent from. read more

I've rented from Enterprise often as they have a relationship with my employer. It's a very small location so be prepared to wait as they only have one or two people working. I chose this location because of it's proximity to the greyhound station. Checking in was fairly easy but they don't give very clear instructions on how to return to the car. There are several garages in the area and you could easily park in the wrong one, which I did initially. read more

HEY ENTERPRISE! You okay? I have rented with you several times over the years and have received EXCELLENT service, so the last two times renting with you in a period of 6 weeks, I have been shocked at the service and level of disregard towards me. The first time, I reserved several weeks in advance a LUXURY car for a well-deserved break with my friends. I am an EMERGENCY DEPARTMENT nurse...fighting COVID without an N95 mask. I work two full-time jobs...the other in a nursing home. I was going to take a 3-day break to go see my daughter who was in A school for the NAVY (front line worker and service sailor). Two hours before we go to pick up the car they tell me that they do NOT have a Luxury car and offered me a premium. I don't want a premium car...the deal is...you can substitute with similar....same category. You failed to do this! I was told this is happening a lot. What? Now you are the airlines and overbooking and LITERALLY ruining the beginning of a well-earned trip. I was given a tank of gas and a little discount with the PROMISE the Mary Lee, the District Manager for Enterprise would call me to discuss further compensation for so poorly meeting the standard of excellence that Enterprise has given in the past. This NEVER happened. I called Mary Lee 6 weeks later for the SECOND debacle 2x and SHE NEVER CALLED BACK...nice, way to go District Manager. Why are you in that position. We had reserved a Toyota RAV 4 to pick up my Navy Sailor from completing her mission and ONCE AGAIN were told we would not be able to have that and were given a compact Jeep. The Toyota RAV 4 has a bigger storage compartment and I needed that for all the return luggage that was to be brought home. I explained that and was told I could upgrade to a minivan and they still charged me extra. I did get a discount, but considering how much they screwed up my vacation and were AGAIN failing to give customer service (they give free upgrades ALL THE TIME). I called the District Manager and left 2 voicemails. Again, her answer was to ignore me as though my business meant nothing and "too bad, so sad" we screwed things up for you and CHARGED YOU MORE. Again, you ok? read more

Rented a car here for the day, which I pre-reserved. I got there on time, and the person working the desk was busy with another customer. There was another employee doing something behind a window, who saw me come in, but never once glanced up after that to acknowledge me, or let me know that she couldn't help me. When It was my turn, I declined the extra coverage that they always try to sell, as I'm well-insured, and I was first asked for my insurance card. This has NEVER happened to me, and I travel several times a month and rent cars all over, including from other Enterprise locations. When I couldn't produce it, I was actually asked for the number of my agent, which I have in my phone, and she tried to call them to verify it. They didn't answer, and luckily I was allowed to rent the car, after being warned once again that I'd be responsible for whatever happens to it. When she went to get the car, it obviously wasn't ready, as I had to wait on the street while they cleaned it, etc. I had this thing reserved, AND farted around forever with aforementioned insurance debacle, so you'd think they would have at least been getting the thing ready. Had to rent another car the next day, but went though AVIS, even though they were $10 more expensive. Had no issues, and didn't have to deal with all the insurance BS. read more

The auto body shop that I was using helped me set up a rental through them. The rental was dropped off on time at the auto body shop and the rep was friendly which is why I gave the two stars. But the car was absolutely disgusting and had not been cleaned at all. The previous driver smoked in it so it reeked, the back seats were sticky, and there were stains all over the inside windshield. I had to wipe everything down with Clorox wipes and it was still gross. I avoided driving it. With Covid going on, I do not recommend them as they do not clean their cars. read more

Will never use Enterprise again. The lesser issue was not being warned if I leave my car in the parking garage they would not validate my parking. The front desk guy told me he would take it off of my bill for not being warned but only removed $25 when it cost me $49 to park for 4 days. The greater issue was forgetting my GPS in one of the front seat compartments. I returned to get it back within five minutes, one of their guys ran up to look and couldn't find it. I unpacked all of my bags, absolute only place left for it to be is where I had it last in that car. I feel this place is shady and would not trust it to go back. Very disappointed. read more

I've been renting cars at this location for 2 years, and the customer service is consistently outstanding. Service is fast, most days. At times it seems like someone sitting in the back doesn't want to come out to the front desk, but that is rare. My one gripe about this location is the often poor vehicle selection. I always reserve at least a full-size and I have frequently been stuck with a cramped, uncomfortable car or something that doesn't fit my needs at all, like a dodge pick up. Every once in awhile I'll get lucky and they will have an upgrade available (e.g. Chrysler 300) but this has been rare. Overall, I would give these guys 5 stars if it wasn't for the garbage cars I get stuck with every now and again. For the most part, they know me there well and they try to get me the best available. I appreciate the personalized service and the fact that they actually remember me when I come back, even if it has been a month or two since my last rental. read more

Just five stars enough said...great communication skills..in and out quickly..im writing more cause it says I'm short..

Great location !! They were pleasant & helpful during check in. I would use them again, they were helpful. Their office being closed on Sundays, meant an extra day charge for me. read more

Generally I really like Enterprise, at other locations the customer service has been unparalleled and has left me smiling from ear to ear. Not so here. I arrived a bit late due to a bus delay, which, one would think would indicate my car would be ready to go. Instead, when we went up to claim the car, it still had to be cleaned. The salesperson and I waited outside the car as it was cleaned, as she went over the contract with me. This situation made it feel like she was trying to talk me into decisions that would cost me more money and completely set off some internal alarms. When I returned the vehicle I called to see if I could drop off at the airport instead. I was told that this would cost me 75dollars, So I inquired about the drop off service...nope, out of range. So, I dropped off at the downtown location. Was told by the guys upstairs to turn in the keys there, Was then admonished by the downstairs ppl that this was not the right course of action. It probably took another ten minutes to figure out my mileage and gas level, something that would have had no bearing on my payment as I had been pressured into returning the tank empty on Day 1, and had unlimited mileage. Luckily I had my contract out when they quoted me 40dollars above what I should have been paying. In conclusion, yes, I am disgruntled with this place. Mostly because Enterprise has been so good to me, and this was the most plodding example of a rental experience I have ever had. PS theyll tell you to take an uber to the airport; it's about 30bucks, but the uber driver had a really hard time finding the place, I walked around for an additional 15min looking for the uber. read more

Follow-up: We contacted the regional manager & he was great to deal with. He offered a discount on future rental. We used the Enterprise Pittsburgh Rt 88 office and had a great experience. read more

My husband and I rented a car from this location on 7/20. Gabriella helped us when we came in to rent the car, and we were very impressed with how friendly, efficient, and helpful she was. We were even more impressed and pleased later on, when I realized that the car smelled like smoke and it was irritating my asthma and allergies. I called back to the same location the next day, and Courtney answered the phone. When I explained that the smoke smell was bothersome and asked if we could switch the car out for another one, she was completely receptive to the idea. We were taking a road trip outside of Pittsburgh that day, and she went out of her way to find a closer Enterprise location where we could return the car and switch it out for another one. There were no extra charges for the change, and Courtney was completely understanding of the problem. The experience was excellent. read more

Reserved a vehicle and received a confirmation. Showed up to pick up the vehicle only to be told they don't have it, but may get one late in the afternoon. Called customer service who sent me to another location. Showed up at the other location only to find out they don't have one either. Tyler from the West Liberty location made it right. read more

Friendly staff (of they are from Pittsburgh!!!) After parking my car after I dropped it off, they pulled it back out of the garage and drove me to the Megabus pickup site at the Convention. Also the weekend rate $9.99/day was SO WORTH IT!!! read more

I rent from here at least 3 times a month for businees and the service is excellent. Shawn and Marissa are always on top of there game and take good care of me. I could go to any Enterprise but I choose this location because of their professionalism and great selection of cars! read more

Great service at the 11th St location. Booked online, in and out with the car in under 10 minutes. Car smelled like a cigarette, but was clean otherwise. I will definitely use them again if I need a rental in the downtown Pittsburgh area read more

Great service and Danielle was amazing... Went above and beyond to be helpful! And not for the first time. Will come back again for sure

The service was great but the car was not cleaned properly and had less than a 1/2 a tank of gas when it should have been full. The selection of cars are better than most places when I rent cars. read more

This current location wasted my time and money. I reserved a car over the phone and made sure everything was taken care of, then went to the location to pick up the car at my appointed time and was turned away because I didn't bring 2 forms of residency, not identification but residency, when I originally asked on the phone if I needed to bring anything extra. I catch an Uber all the way back home to get the needed documents and that still was not enough to rent a car because I can only have my gas bill and lease with everything included in my rent in my name. They would not allow any other options so would not rent me the vehicle. This is crazy to me that I need to go through all of that to rent a car. What if I was on vacation and had no extra documents at all, I can't rent a car?! If that is the process then ok fine with me, but let me know on the phone before I use a bunch of money in Uber to get to the location. Terrible service here though. Would not recommend it to anyone. read more

I recently rented a vehicle at the 11th Avenue office in Pittsburgh. I had the car only thirty minutes and was pulled over by a police officer. It seems the car's registration was expired and only after learning that it was a newly rented vehicle, he let me off with a stern warning. Their solution was to drop off the tag at the desk of the Hotel and let ME put it on the car. HMMM? Need I say more? read more

really friendly people working here (especially the girl). her boss, maurice is nice too but she's great! they treat you right here. i forgot my credit card today and only brought a debit card. the girl working here drove me all the way back to my place (I'd walked to pick up the car) to get my credit card and the place was busy. it's service like this that keeps me coming back to this enterprise location. the price was a little high today ($52 for one day) but they have some weekend rates that seem reasonable. read more

My husband was in a car accident on 4/14/2014, and we went through Enterprise located in downtown Pittsburgh to receive a rental. We opted to have an Enterprise employee pick us up from our home, and was abhorred by his rudeness. My husband and I thought we were being secretively filmed for some tv show that highlights how people react and respond when placed in a dismal and calamitous situation. I would think that Enterprise prides itself on customer service, and I'm not only appalled but disheartened that Enterprise would employee such a character. I will never spend my money utilizing your company's service...and I will be sure to inform my family members, friends, and colleagues to do the same! read more

Great service, quick, and friendly! Rental car was awesome, clean, and affordable. Will definitely be renting from them again in future!

Sean was exceptional and helped when I found I rented from the wrong location. He switched it to his office and found a way to bring me the car while I was working. Very professional! He also gave very specific and accurate directions on how to return the car after hours if needed. It's an interesting location and at first I thought it would be difficult but I was way wrong!! Not only was it close to where I needed to be but it was easy to find! read more

The staff at the 11th avenue, Pittsburgh Enterprise location were as pleasant and professional as any I have encountered. I have rented from the location several times and they consistently provide great service. The (relatively) new garage location is much nicer and much more easy to use than the previous location on 6th street. The new location is much farther form my office, but, I need the exercise. read more

The experience we had with this particular car rental center was by far the worst I've ever encountered at any facility. We had reserved an economy car well in advance to pick up before an important trip about 6 hours away. We promptly arrived at the downtown location and were told we were not able to rent the car because we didnt have a credit card on hand. This would not have been a problem if we were informed prior to the pickup date. We were ill informed about a plethora of details which forced us to travel abt an hour out of the way of our direction. The service we encountered there was terrible to say the very least. The agent we had dealt with was inconsiderate and was in no way conscious of what was going on No one could give even a slight alternative to help us on our way. Again if we were informed before this incident I'm sure this wouldn't have been such a hassle for us.the fact that we didn't know any of these details on the date we went there put us in a severe predicament In every aspect this was the epitome of confusion and chaos. I honestly don't know how this center is still running. Needless to say I will never trust to rent from an enterprise ever again. The fact that I had to post a star just to apply this message even makes me sick. read more