Nate is the very BEST! I have rented from him 3 times now and EVERY time he has been very helpful and goes the extra steps to assist you! Budget is lucky to have Nate as a great representative! read more

Chris is a magician did a great job he got me processed expeditiously on my way with the car when others did not thank you Chris

I picked up my rental car at Tampa airport and needed to extend my stay in Florida. I made several calls to Budget extend it because I would exceed the 30 day limit. I wanted to keep the same car, but no one seemed to be able to help me. I went to the local Budget Office at the Sirata Hotel in St. Pete Beach expecting little assistance. Chris went out of his way to make the extension seamless and easy, and he explained the reason I couldn't keep the car I had was that it had been sold. Chris informed me that he is the new owner of this location and I was impressed with the amount of time he dedicated to making sure I was happy. I did end up having to get a different car, but Chris took a lot of time to show me all the different features of the car so I wouldn't have to try to figure it out on my own. I highly recommend this location. read more

Don't even try to rent from them! After they don't have your car customer service wants to charge you over double to get another one. Terrible company! read more

Trust the other reviews. I didn't- because I'm all about second chances. Made the reservation, they didn't have my economy car available when I got there, and then they informed me I would need to pay double to get something they actually had. That's called a bait and switch. They seemed not to care about the inconvenience. So they can just keep racking up 1 star reviews. Ended up renting from dollar rental down the street. Much better experience. read more

They just cancelled my car reservation I made a month ago about an hour before I was supposed to pick up the car, which I needed to drive to get to a wedding in Jacksonville. They claimed, "We don't have cars today." read more

This Budget location strong-armed my wife into coverage we did not ask for. They attached additional fees without telling us then refuse to refund the money. THEN, in addition, they charge MORE than than they even strong-armed her in the first place. I am disputing all charges. Their reasoning was that we "have a contract." I understand this but shifty sales tactics will not be tolerated and this office is shifty. Do not work one particular employee, Alto, as you will be taken advantage of. This was a horrible mistake and it will not happen again. read more

I just got home from Florida and had to write about the really nice experience we had with Alton Iverson at the St. Pete's Beach location of Budget Car Rental. While staying on Treasure Island, my wife and I needed a last-minute car for a couple days. Finding the nearest cluster of rental agencies located nearby in St. Pete's Beach, we reserved a car through Budget.com and headed over there on the Suncoast Beach Trolley. Avis and Budget are both located inside the Sirata Beach Resort, which is about a mile south of the end point of the trolley. We could have transferred to a different trolley or bus, but we decided to walk since it was nice out. When we arrived, Alton greeted us warmly and quickly went through the rental process. He walked outside with us and went over the car inspection, marking down even the tiniest of scratches so there wouldn't be any issues when dropping the car off. He was super friendly and helpful the whole way through, and I think we were rolling away about 10 minutes after walking in the door. All in all, it was a great rental experience, and I'd definitely recommend this Budget location to anyone (or Avis because I think he handles both). read more

BYPASS TAMPA AIRPORT AND CORPORATE DISAPPOINTMENTS AND RENT WITH EASE AND EXCELLENT SERVICE INSTEAD AT THE ST. PETERSBURG BEACH LOCATION. - - Ask for Hector - He's the BEST! I rented my car when I came into town at Tampa Airport and when I got to my hotel on the beach, I realized the airport location added almost $600 in extra charges to my bill - which was incidentally supposed to be a prepaid vehicle. I called customer service numerous times and was told I would have to return to the Tampa Airport location. Finally, someone suggested I go into a "local Avis" and a google search quickly found this location. I walked in and a young man named Hector immediately assisted me with a smile. He fixed my issue immediately and did so with a smile. In under 10 very skilled, presentable, sympathetic and highly competent minutes - he undid over 4 hours of wait time, phone time, no car available inspite of having a reservation, a missed dinner reservation and total stress I had dealing with the airport personnel. The next time I come and visit this area again, I will completely bypass the airport completely and ONLY RENT from this location. I discovered that Avis locations are franchised out and my experience has been (time and time again) that corporate droids do nothing to make for a pleasant experience whereas the employees at these smaller locations do business the old fashioned way - professionally, with a smile and that extra HUMAN TOUCH that is lacking completely at the airport. If I could rate this location 10 STARS, I would! Especially the man named Hector who took such good care of my concern (and the same that I saw with the customer who was there ahead of me). read more

The young lady Danielle was ABSOLUTELY FANTASTIC to work with!! Wonderful experience, great car, quick and easy pick up and return. She is SO PLEASANT to work with. She knows the ins and outs and provides accurate information. Will most definitely recommend and be a repeat customer! read more

I made a Budget rental car reservation (full size car) via CarRentals.com on August 18, 2022 for pick up on September 18, 2022 at the 5300 Gulf Blvd. St. Pete Beach, FL location. I arrived at 10:00am, and Danielle informed me "there were no cars available." When I repeated that "I had a reservation," she said "there was only a pick up truck." I advised her that wasn't an option, because the truck was too big and too high for me to drive. Danielle had no other options for me, so I left the office to collect my thoughts for a few moments. Since I had to get to my relative at the nursing home at 11:00am, and was desperate for a car, I went back into the Budget office, and asked Danielle for her Manager. She called the Manager, and handed the phone to me. I explained my situation to Damien (Budget Manager at another location), and he said I would need to wait until rental cars were returned to his location. I told him I needed the vehicle no later than 1:00pm, and he assured me he would call by then since the offices closed at 2:00pm. No one called me back, and I ended up taking Uber from St. Pete to Orlando for $135. The lack of concern or care, customer service, and follow through were non existent by both Danielle and Damien. I travel 250 days a year, and this was the WORST car rental experience I have ever had in my life. I felt like I was in a Seinfeld episode...what is the point of having a reservation if the car rental company is not going to reserve the car for you??? read more

Do not rent from this company! I would give it -5 stars if I could. Ever see that Seinfeld episode? They take reservations, however if they do not keep reservations. Very important business day and needed a car rental. Made my reservation well in advance, arrived on time to pick it up yet they did not have any cars available! The agent had the nerve to be cheeky and told me to call the 800 number to resolve the issue myself. He said there was no number to reach me at, yet voila! There it was on my confirmation! I insisted he call the 800-number and resolve the issue for me since that is what he is getting paid for. The man on the phone basically just said you're out of luck and have a wonderful day. Have a wonderful day? Needless to say I went next-door, where I should have originally gone, to hertz, who has never let me down in many years of business and leisure rentals and they had a car immediately available for me along with a wonderful and professional staff. Shame on you Budget. read more

Bad experience with a lazy woman at the Avis counter. At first she was nice, and was patting herself on the back about getting us an upgrade. Then she mentioned that it had been so busy that day that the car might be dirty. The car turned out to be dirty and also low on gas (2/3 tank). No problem, I thought - I'll just ask her to give me credit for the missing gas so I'm not charged for it. Believe it or not, she would not credit me the gas, saying something about the satellite offices having different rules than the main Avis centers. She said "I assumed you would be willing to pay the gas since you received an upgraded car". Now I'm not a tightwad, but that is not her decision to make. In fact, it came off as deliberate deceit. She should have asked me up front if I wanted an upgraded car, with the knowledge that I would have to pay for extra gas. Bottom line - we told her we were unhappy, so she made us take the original car (not an upgrade, but we didn't care). That took another 15 minutes, so a total of 30 minutes to get out of there, and we almost missed our plane. Unfortunately, Avis never sent me a customer satisfaction survey, so this is all I can do to warn others. read more

I had a reservation for a car on a Saturday morning. Walked with my young daughter to the rental car agency only to be told there were no cars available for the day. A massive inconvenience. I will never rent from Budget again. read more

My father was given instructions to drop off his vehicle at noon. We arrived at 11am and the office was closed, understandable with the virus. What was not understandable is that he was never notified of this, nor did they have a procedure in place for drop off. A number was posted on the door that was about as helpful as paddling up creek with a dinner spoon. After being on the phone with four different associates, we were told to drop off the car in another location. We were also told that if we were late, there would be a $42 charge. Lucky for us, the other location was close and closed at 2pm. I asked out of curiosity what would happen if we did not make it to the location on time. Again, they reiterated a charge. My father is a senior citizen and an attempt to unfairly/ deceptively charge him is making me fume. If you are being taken advantage of in such a manner, I encourage you to contact a local attorney. It is unfortunate that Budget knows most customers will be intimidated and pay the late charge instead of challenging their bean counting scheme. To put a cherry on top of this fecal cake of frustration and absurdity, the associate at the second location yelled at my father when he approached the desk to return their car. If I had an option to give zero stars, I would. read more

DO NOT BOOK HERE! They refused to honor our reservation and tried to charge us more than double. Shockingly poor business practices and terrible customer service. read more

Horrible experience! Never rent from them again, ariived after dark, they told me to find my car on my own. It was pretty far away in the lot and had scratches all down the passenger side which I didn't see in the dark. I rented the car in February and they just charged me on May 27th for 13.95 in tolls on one $3 toll. The car was advertised online at $63 per day for 3 days and I was charged over $300 after they added fees. Service was horrible with a bait and switch price! Never again, read more

We had a similar experience with Alton today. Excellent, efficient and friendly assistance with changing from a problem car we had picked up at the airport.. read more