Hazel was super helpful with my reservation, great receptionist, super nice and extremely respectful.

I ignored the bad review ratings and got burned. Their rental rate was $20 per day lower, so I reserved a car on the Avis website. When I arrived to pickup the rental, I was told they had none available and they I needed to sit there until someone eventually returned a car. Ridiculous. read more

Nenad helped us at the Avis rental desk at Tampa Airport. We paid $479.73 as this was the prepaid amount we were charged through Lifemart on 2/22. When we got to the Tampa Avis desk Nenad told us we could upgrade our car for a small fee. The fee turned out to be $491.76!!!!!! He NEVER told us it wou be almost $500!!!!! NEVER RENT FROM AVIS!!!​ read more

RANT TIME: Do not. I repeat DO NOT USE @avis for your rental car needs. I booked a car on Saturday at the St. Pete beach location and planned to pick it up at 1pm. I get a call 30 minutes before 1 telling me they don't have any cars and that I would have to change my location pick up to another Avis. I switched locations to St. Pete and was told they had a car for me but it would be another $40 at this location (SCAM ALERT!) and I hesitantly agreed because I needed a vehicle. I Uber to this location and they tell me they don't have any cars. So I'm stranded at this new location and they tell me to try the airport. Mind you, NONE of these locations answer the phone when you call them, so I had no choice but to Uber to the airport and pray for a car. Once at the airport they tell me they don't have the vehicle I reserved but they can give me "an upgrade" for free. Oh and that because I was picking up from the airport it was going to be another $100! I agreed, go out to the "upgrade" they gave me to get into a filthy dirty Toyota Corolla. There are stains on the seat and carpet, nothings been wiped down (the steering wheel was black when I hit it with a wet wipe) and the wind shield wipers barely work and it was pouring rain at the time! I go back inside and now there's a line of about 50 people. I flag down the guy at the counter that just gave me the keys and he says he has to get the other cars out to the people who just arrived and if anything's left then he can probably switch my vehicle out with a new one. I told him not to worry about, I didn't want to wait an hour and hope there was something left for me or give the car up and not get a replacement. I went to the car wash and cleaned the car out myself. Long story short, avoid using Avis if you need a rental car. Their customer service is the worst I have ever dealt with. The fact that they are selling a service they don't have and allowing people to book vehicles at specific properties where no vehicles exist should be against the law. I saw multiple people in the same situation as me, promised a car and then stranded and forced to pay more money just to get the same vehicle they prepaid for at a promised rate. This company is running a huge scam and should be avoided at all costs! read more

great company great staff great atmosphere Loved the car and the service. Hotel is awesome as well.

I booked car yesterday, arrived to pick up at 1:30 (closes at 2:00), and doors were locked. I prepaid for the rental, and am now fighting for a refund, tried again to pick up today, but no one answers phone read more

I rented a car from Avis Rent A Car (Rental Agreement #U666643891) at the Jacksonville International Airport for a business trip to Jacksonville, FL. A few weeks later I received a letter stating that I was being billed $250 for "cleaning service" due to "DIRT in the Smoke Smell" of the car. I discerned they used a form letter and the person writing the letter meant to say they were billing me because the car smelled of smoke. First of all, I DO NOT SMOKE..........so I have no idea what this smoke smell, they claim, is from. I had the car for less than 24 hours and drove a total of 74 mile. I drove the car from the airport to the job site, to the hotel, and then back to the airport the next morning. I returned the car as I received it. I at no time smoked in the car, nor was I around anyone that smoked during my stay in Jacksonville, FL. I immediately called the number on the letter to state my case. The customer service rep stated that they had pictures of ashes in the car. Once again I DO NOT SMOKE. I asked to speak with the rep's manager to which he responded that no managers were available due to high call volume. He then went on to state that someone would contact me in the next 48 hours. I NEVER RECEIVED A CALL. I then proceeded to go through the on-line customer service department to send an email of dispute. Once again I got nowhere. At a later date I called the customer service number listed on their web site. I again explained my case and got the same rote responses as the first time I called to dispute the charge. I also asked to speak with this customer service rep's supervisor. ONCE AGAIN, I was told that their was no one to speak with me due to high call volume and that someone would call me back in 24-48 hours. I explained I had been through this routine before and that no one had given me a call back. The rep assured me someone would call me back. It is now a week later and I HAVE NOT RECEIVED A CALL. (Case # 36643132) I do realize that times are difficult for most businesses right now due to the pandemic. But I would think businesses would want to do everything in their power to keep the customers that they do have right now. AVIS RENT A CAR HAS HOWEVER LOST A CUSTOMER FOR LIFE. As far as I am concerned, AVIS stole $250 from me, and I will never use them again. read more

If it could be 0 stars it would be!! Flew from Illinois to Florida for a family emergency, tried renting a car last minute at St Pete airport and was told we were out of luck. Then he came over and said he would rent us a car for 2 days for 500.00. we turned that down (Uber would be cheaper!!) Then he came back a few minutes later and reduces the price by almost half!!! What kind of a sham is that!? DO NOT RENT FROM THEM!!!! read more

I was in need of a last minute rental as the guy at the Airport screwed up my prepaid rental. I paid for this one online as well, a few minutes later I got a call, they didn't have the type of car I selected but could provide me with a bigger one for a little bit more. Which is totally fine, it ended up being a lovely SUV almost exactly like the one I own. Clean car, quick and polite service. read more

the man (scott) at the front desk was a jerk and we made a reservation days before and he said they ran out of cars apparently and on the phone he said they had cars but we had to pay extra but also said they didn't have cars. I do not recommend this place at all! Very bad customer service. read more

This was the worst experience with renting a car I ever had. I reserved a car and prepaid before my trip to Florida. I was dropped off at the rental place to pick up my car. I was told there was no car for me. The front desk employee was completely rude and unhelpful. He had no answer for me...just "there is no car here for you" even though he saw my confirmation. He offered me a van for an additional $100 per day. Worst customer service possible. read more

We booked a reservation online 24 hours in advance (paid in advance as well) and when we Ubered to Avis they told us no cars were available the entire day. We were not notified at any point and we even received a confirmation email and reminder email the morning of to ensure we were coming to the car rental to pick up our vehicle. We tried to get a refund but had to hop on a call with customer service for 30 minutes to finally get a refund as Avis store operators are not authorized to give refunds. They also said they would waive the cancellation fee even tho we def didn't cancel they just didn't honor the paid reservation. Even after promising us to send via email no additional coupons were ever provided to us. Terrible service and highly inconvenienced our trip, will never use Avis again. read more

Seems shady...we rented a car last minute from this place, making a reservation the night before we wanted to pick it up. We went to pick up our car, which was fully paid for and were told that our car had already been given away to someone else because we came two hours late. After years of renting cars, this has never happened to us. We were offered a second car for an additional fee of $150 (for a half day rental period!!!). read more

Alton was great with customer service. He hooked us up with a discount and was very friendly and informative. He warned us about any fees so we wouldn't get hit with anything unknowingly. He was very energetic and impressively was able to handle 2 phone calls while handling us in store. This guy makes Avis look great and deserves a bonus or something. The car was great too, very new and clean Chevy Cruze. read more

I had paid for van two weeks prior, the day I was going to pick it up, they asked for a deposit, and took out my debit card which I used to paid the van. They automatically rejected my debit card because they do accept debits only credit. Seriously? They said i could not take the van because i had a debit card. I told them why wouldn't and they said they could not do anything. I was very disappointed and will no longer rent a car here. I was going to pick the van on a Thursday because i needed it for the next morning of course i was very upset. This was my experience and hopefully nobody else experiences this. read more

DO NOT RENT FROM AVIS! I am not one to usually complain about business but my experience with Avis was one of the worst customer experiences I have had in all the business I have ever done with any company. I showed up at the assigned Avis location and it was locked. I found a note that said "computer systems down try again later." I was dropped off and now stuck with no ride and no rental (I had already paid at reservation). After calling customer service and being transferred to 5 different people and having to explain everything 5 different times the Avis employee came out and was extremely rude to me and closed the door in my face (literally) as I was asking him for options. I managed to hitch a ride from a complete stranger who was returning her car and was nice enough to drive me out of her way to help while speaking to another 3 reservation and customer service agents who guaranteed available cars at the alt location and transferring my reservation and guaranteeing my price. Upon arriving 10mins before they closed I was told I was SOL and that I'd have to now also pay for a 7-seater SUV if I wanted anything (I am a party of one). Oh and on price I got "nothing I can do, take it or take nothing!" What the?! I was given the option being being stranded with nothing or paying another $50 per day for a car, oh and I better decide quick because he wasn't staying open any later than 2pm to help me. I will seriously NEVER do business with Avis and will now tell everyone I know about the experience. Unprofessional, disorganized, unreliable, unaccommodating, worst customer experience I have ever had. I even gave the thought of writing this review a few days so as to not be as emotional about it. It wasn't just because of the locations- the customer call and reservation agents were not helpful at all and will make you refractive everything multiple times so they understand you and then just transfer you anyway so they don't have to deal with it! read more

I booked a rental online from the Sirata Beach location two weeks prior to my arrival. I noticed the day before I left that the charges were on my credit card statement so I thought all I needed to do was sign the paperwork and get the keys. I do not rent vehicles often but how hard can it be? My friends picked me up from the airport and took me directly to Avis to get my rental. Thank goodness they waited for me. The agent had the paperwork ready and asked for my DL, which I gave to her. Then she asked for the credit card I used to book the rental. I didn't have that card with me but offered her another card that I had. She said I needed the same card as was indicated in their confirming email otherwise they had no way of knowing that I was the person who made the rental. Really? She had my DL right in front of her with my name, address and photo on it. I asked if she could just change the credit card information and she said she would have to cancel the original rental and charge me the cancellation fee. Then, she said, she didn't have any cars available for a new rental as the ones outside were all rented. Seriously? One of those cars was mine! I was there, the car was there, how can it be a new rental when all I wanted to do was change my payment method? Then I remembered that I had the original credit card information in my iPhone Wallet. I asked if she could use that. She told me she didn't have the technology for Wallet. Wow. In the meantime, an older gentleman came in to complain about the Suburban they had rented to him. It was too big and he wanted something smaller. Then she got on the phone right in front me and made a call to someone that she clearly didn't want me hear as she covered the phone and her mouth with her hand. I'm going to assume here that she was asking if she could rent MY rental to the man in place of his Suburban. If she did, I hope she charged him a cancellation fee on his Suburban like she wanted to do to me. So I didn't get my rental, the one I booked two weeks prior and had the charges already on my card, and I was left stranded without a car for four days. After checking around, last minute rentals in that area were double what I had booked my car for so that was out of the question. I checked the terms and conditions on the email where she said explained that I needed the same credit card. I saw the part where it said "A" credit card was needed, but nowhere could I find anything that said I needed "THE SAME" credit card. I told her if she's not going to rent the car to me, I wanted a full refund since I'm there for the car and I'm not the one cancelling it. She assured me I would get my full refund. The next day there was a credit on my statement minus the $150 cancellation fee. I called the company and they assured me I would get the rest in 2-3 business days as the refund is done in two separate transactions. After two weeks, I still hadn't received the $150. I called again and received an apology and a promise that I'd get it in 3-5 business days. Their time is up in two days and if I don't get the credit, I'll be contacting an attorney. Like one of the other reviewers, I too, wrote a review and deleted it making sure this is what I wanted to do and not act too quickly. I decided to post it so others are aware. Hope others have better luck with this office than I did. read more