Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

Benji was pleasant, attentive , and very knowledgeable-even told us about the nearest bathroom. Not…read morehis fault it was closed!

First time renting from a non airport location while on vacation…read more Been a long term customer of Enterprise and must say Zach and his team here was probably one of the best I've ever dealt with! Super professional and friendly. Made my renting experience easy. This location is interesting as it's just in a parking garage, but Zach explained things well and it makes so much sense. Also, he explained the toll system very clearly and made going into Indiana seamless! Kudos to his team!!!

The staff here is terrific!…read more I just picked up my rental and Ashton (who has a great smile btw) helped me quickly and took great care of me. I was in my car in less than 5 min!!! Last time my receipt was incorrect. I called and manager Alex took care of it asap- no questions asked. Choose this Hertz location for your next rental.

Honestly, pick ANY other location. Went to pick up my reserved car, they only had an EV. That…read morewouldn't have been a problem, except it was NOT fully charged. They offered to "upgrade" me to a gas car for an extra $23/day. In addition, they JUST changed their business hours, which affected my drop-off. I would have had to drop-off at a much further location. I cut my losses and cancelled my reservation and a future reservation I had made. Never renting from here again.

Great service, as in all Enterprise offices. Friendly and efficient staff. Easy to checkin and drop…read moreoff car.

I rented a car from this facility under an insurance claim. The representative, Connor Gibson,…read morestated ALL fees would be covered by the insurance carrier. The repair of my vehicle took over 3 months. Upon the return of the Enterprise rental, they stuck me with a $2,300 bill for vehicle protection against the rental car. When inquiring why I was charged, they stated the insurance company would not cover it. They apologized for their error. Watch out for their shady business practices

Never again will I rent from Budget. My husband and I were recently charged $450 by Budget Rental…read moreCar after returning our car at O'Hare. Budget charged us this exorbitant cleaning fee for allegedly returning a car with a 'heavy smoke smell'. Although we don't smoke there is no way to prove that a smell never existed, so even after talking with customer care we are out of luck.

We had a good car renting experience. It's right in the center of downtown and was a quick walk…read morefrom our hotel. Pam was working the desk and was very friendly and knowledgable with directions, etc. It was a little tricky trying to pull the car out around all the other cars downstairs in their garage, but the guy down there was helpful and we managed. The car was clean too which we have not always experienced. T

Back in May, my wife and I were to begin our long awaited Route 66 trip. Our fear was that we…read morewould get an older model car and that we would be more worried about the car than seeing all the sights along the way. To alleviate that fear we went to this Budget office the day before, to see if there was any way of securing a newer model car. The rep at the desk said that he could not guarantee what cars he would have the next day, which sounded reasonable. So we came back the next day with our fingers crossed. The rep we spoke to the day before wasn't there, but the rep asked us, " are you the ones doing the Route 66 trip" ? We said, yes we are. " Well, I have a note here to save the brand new Toyota Camry Hybrid for you." Needless to say we were more than pleased. It made our Route 66 trip even more enjoyable. Promised myself I would write this review when we got back. Although this is late, that does not diminish what appreciation we have for that rep that worked on that Wednesday. Thank you sir.

We reserved a car months in advance & came to pick it up. Pick up was very easy our paperwork was…read morecomplete and we were in a new rental in 10 minutes. We had a clean 2024 infinity Q 80. The car was luxurious, had plenty of room for our luggage and a third row of seats. It was easy & comfortable to drive.

DON'T , DON'T, DON'T rent from this location. Poor customer service, everyone has an attitude…read more Worst though they are scamming people on gas. My vehicle was 1/4 full when I picked up in garage. Called front desk : they said ok return with 1/4. I took pic of gas gauge. Brought car back and two days later got bill for $120 fill up. I looked at their reviews: my, my over a dozen complaints similar to mine about less than full tank at pick up just in last 6 mos !. Now i'm trying to get reimbursed. Also am considering a police report. They are running a little petty criminal game here, I suspect

Worst,worthless , incompetent, terrible. I don't know if they even train people working for…read morethem,seems like nobody knows a thing of what they are doing. We rent a car for a month in Hertz(Downtown Chicago). In 2.5weeks time,car won't start,the theft sign is on. Calling the company,car report returned and then stolen. Going through with the rep,that finally (after many 2hours on the line)reactivates the car. Next day my husband takes my son to his hockey training to the ice rink. Going out from the game,car-gone! Calling police, filing the case,the police officer calls Hertz and... THEY Don't EVEN SHARE the car's GPS... Turns out,the car is still filed "missing" in Hertz system,since nobody cared to changed the status. We have over 250$ expenses on Uber thanks to all this. Next thing after 3days they give us other car and inform us that the 1 st car(that was towed by Hertz) is in the airport. They suggest we file lost and found for our belongings,that THEY took. The month has passed,no sign of our stuff. Constantly with the customers service.Every time I call ,nobody has a clue of the situation, even though the reference number and case number provided. Finally when I tell them ,that we'll have to take legal actions against them,they say:"U go ahead"

You step up to the counter and immediately forget you're in one of the smallest rental locations in…read morethe city. The team has this uncanny way of greeting you like you've been swapping trip stories with them for years. It's friendly without being forced, familiar without being presumptuous. They ask about your plans because they're genuinely curious, and the conversation feels more like chatting with people who want your trip to go well than running through a checklist. The space itself is compact -- tucked neatly into the Hyatt -- but the service feels anything but small. They offer suggestions, remember details, and make the whole process feel unrushed and personal. In a city full of big, anonymous rental counters, this one stands out for delivering the kind of hospitality that sticks with you long after you've driven off.

terrible customer service, they would not accept my form of payment even though my card was on the…read moreapproved list of accepted cards to pick up the rental. the people at the counter informed me I would get a full refund. I paid 71.10 for the booking. I called customer service to find out when i would get the refund. They advised they do not see a refund. I have spoke to customer service multiple times and a supervisor- they will not assist and say they cannot confirm that I will get a refund.

I had an incredible experience thanks to Mickey at the Alamo location in the Chicago Loop. After…read moreBudget rented me a car outside of their operating hours, literally leaving me stranded with no way to pick it up. Mickey stepped in, even though it wasn't his company's issue. He went completely above and beyond to help me secure a rental car and get home safely. He was kind, patient, professional, and genuinely cared about making sure I was taken care of. It's rare to meet someone who not only does their job well but embodies everything you'd hope for in an employee. Because of Mickey, I'll only be renting with Alamo from now on. They are incredibly lucky to have him!

Shout out to Mikyl Fleming (Mickey) for his excellent help! he made sure me and my wife were good…read moreto go for our trip back to NC

I am very impressed with Chris at this location, very professional and helpful. In addition, the…read moreservice he provided was exceptional. I will definitely return as it is a much better and quicker delivery than the Westin Michigan Ave location. Don't hesitate to bring your business here!

4 stars for the car - we got a Chevy Cruz for 8 days to drive the circle tour around Lake Michigan…read more The car was clean and very easy to drive. However, they gave it to us with an empty tank (because their gas pump was "broken"), and while we were able to return it empty it's very inconvenient to have to fill up first thing (especially in Chicago during rush hour). We probably returned it with 2-3 gallons more than it had when we picked it up because who really likes to drive around on an empty tank? 2 stars for the service. The office is tiny, hot and smelled like vomit when we returned the car. The man who checked the car out spoke quickly mumbled and everything under his breath, so we couldn't understand him AT ALL. The man who was there when we returned the car acted like a robot and like his personality had been beaten out of him. It also sucks big time to have to pay an extra $100+ to have another driver on the account, when it costs them NOTHING. I know that's a Hertz-wide issue and not specific to this location, but it's enough to have us look for another car company next time that doesn't charge so much for a second driver.