The staff here is terrific! I just picked up my rental and Ashton (who has a great smile btw) helped me quickly and took great care of me. I was in my car in less than 5 min!!! Last time my receipt was incorrect. I called and manager Alex took care of it asap- no questions asked. Choose this Hertz location for your next rental. read more

Honestly, pick ANY other location. Went to pick up my reserved car, they only had an EV. That wouldn't have been a problem, except it was NOT fully charged. They offered to "upgrade" me to a gas car for an extra $23/day. In addition, they JUST changed their business hours, which affected my drop-off. I would have had to drop-off at a much further location. I cut my losses and cancelled my reservation and a future reservation I had made. Never renting from here again. read more

Dropped off my car rental as a first time customer and the guy was SO rude to me and was screaming at me to move my car. One of the worst experiences I've ever had as a customer with a staff member and I will never be coming here again. read more

Should've listened to the previous reviews. Beyond worthless customer service. We had booked a car to be picked up and they said they did not have any for us and did not assist at all in reaching out to other locations to try to help us. Cannot emphasize enough do not use this location. read more

Absolute worst customer service. Rude and unhelpful. Vehicle was dirty. Entire rental office and garage reeked of weed. Zero stars is more appropriate. Stick with Avis! read more

Absolute worst. Didn't honor my reservation and to add insult to injury staff was incredibly rude about it. Do not patronize Hertz and especially this location. read more

Last 2 or 3 rentals have been poor. The cars have too much perfumey scents in the , they aren't cleaned well, and the recent rental the gas was marked on the rental contracts as full when it was just over a half-tank when i got in. read more

Words cannot express how terrible of an experience I had at this Hertz location. While I don't expect anything glamorous in a rental car, I do expect the car I reserved to be available. After my car was not available and they tried to charge me for a different one, I was finally put in an "upgraded" SUV. Within minutes of leaving the car started smoking and the Check Engine light came on. We were put in a 40% charged Tesla which also had issues that required us to switch cars. Overall, my 5 hour drive turned into 12 and we had 4 different cars. On top of that I was charged too much and cannot get in contact with anyone from Hertz to rectify this situation. STAY AWAY! read more

The only reason they get 1 star is because YELP doesn't allow for anything less. Today I was refused service at this location. I was told by the young woman who handled the rental in my last review as I walked in the door that "it's not happening. I waited in line and when it was my turn was told there were no available vehicles even though their garage was full and I had a reservation. That's when I lost my cool. Customer service at this location has always been bad but it has gone from bad to worse. I'm a President's Circle member but they couldn't care less. This is starting to feel like discrimination. read more

This is the most unprofessional Hertz location I have ever been to.I booked a reservation there twice through Priceline and both times took Iber to the location just for them to say we don't have any vehicles and they dontvbook same day reservations.I asked why don't they say they have no vehicles or shut the booking down on Priceline like all the other rental car companies do, there response was totally unacceptable!They cost me money(Uber) and time and they didn't care at all!I wouldn't never recommend this location!!!!!!! 0 Horrible experience read more

Where is the ZERO!!!!!!The pattern of horrible behavior continues at this Hertz location. I have never in my life experienced a situation where an employee literally refused to rent me a car even though I had reserved the car ahead of time, called several times to say I would be late to pick up said car (but no one ever answered), checked in on line providing my ID and CC# before arriving to ensure I still had said car. This woman and her co-worker literally refused to give me a car because I was displeased with her sarcastic attitude. I was standing there after a super long travel day with 5 pieces of luggage, a booster seat, and a tired 7 year old boy. She told me I was lucky they would rent me a car at all after being so late to pick it up, that they would charge me more for the car they had left. I was desperate I agreed. But then she repeatedly said, if I were you, I would have kept calling and pressed 5 for customer service when no one answered; I would not just be late for my reservation; I woulda done this and that.....I'm thinking to myself, how does this woman have a job? How do you behave like this at work? I told her she was very rude. And then she just lost her mind and refused to rent me a car. Said I was lucky to she was going to give me my credit card back. I'm like, what? Then her co-worker comes in; she relays the story to him and he agrees. I honestly don't understand how these people have jobs. I was like, I have all this luggage and a kid and it's raining! Give me the car! And she said, well you walking now, aren't you?! That's when I lost my mind and called her some f-bombs. She said I was threatening her when I asked for her name, which I need so that I can start my letter writing campaign to Hertz HQ and the BBB. After walking down several blocks with all my luggage, my kid and his car seat, I arrived at Enterprise. Thankfully they had a car. And they said, oh yeah, I'm so sorry, you must have just come from Hertz. Obviously, Hertz knows this is a problem. It's a pattern that they don't seem to care about. Hertz you have lost a customer for life and I'll make sure everyone I know, knows that you don't care how your incompetent employees treat customers. read more

Hertz has fallen into some type of F customer but let's spend more money on Advertising and marketing stuff. They will not listen to paying customers (which is almost 59% of referral and returning business) it continues to spent million on advertising. This company is losing 45% of its business to personal car service ( Lyft Uber.) and 22% to other private retal companies. Again I say stay away. They over charge me almost $400 after I returned there 2023 Nissan. That had low air tires and I had cleaned. Prior to driving. read more

I was overcharged by nearly $500 when I only reserved for a day. Getting the issue corrected involved speaking to the branch manager, writing emails, and contacting Hertz on X. It took nearly 3 weeks. Worst customer service I've ever received in my life. And Hertz could not have been more disrespectful or unhelpful. Never again. Rent anywhere else. Literally anywhere else. read more

If 0 star was available I would leave that. I booked a car rental a couple weeks in advance and was notified at the time of pick up that there was not a car available and that there were not any cars in the area for rental. The manager was rude and unprofessional, did not offer any assistance and hung up on me. read more

Do not use this location under any circumstances. You will be better off with ANY alternative. They did not provide the automobile I had reserved. The automobile finally offered was purportedly "the last one available", and it was ​​provided in filthy condition. The automobile turned out to have a slow leak in one of the tires requiring it be towed in the middle of the contract term. Attendants at the location were unhelpful and rude. The manager was rude and incompetent. He tried to get paid three separate times on a contract he did not even begin to fulfill. Sleazy, dirty and dangerous. Worst business of any kind I have used in over 20 years. They should be out of business, and hopefully will be soon. read more

The app will tell you there are cars when there are none. Call after you reserve, use "5" to get to a human being instead of the phone que. Alex and Fred were absolutely wonderful to us and were patient while working through a really tough spot. We got a car in the end only because they stuck with it and helped us work through every possible option. Thank you. read more

UPDATE: I returned my car with a full tank of gas, and was charged $72 for fuel. Good thing I've saved my receipts. I would give this location zero stars if I could. Find anywhere else to rent. I'll try to be balanced here. On the bright side, the location is good. The hours of this location are also decent for a non-airport location. Then there are the challenges. There is no after-hours drop box or the option to return vehicles after hours. If you return after hours, you have to come back the next day to return a parking garage ticket. The vehicle I received had 65,000 miles on it and was in rough shape, including engine issues. Also, every other review that notes this location simply ignores phone calls is spot on. Called about a reservation 15 minutes after the location opened, no answer. Called again 15 minutes later, and someone answered and immediately hung up on me. I'm not sure if this is a phone issue or if there are people actively ignoring calls. If the wrong number is listed online, it should be fixed. Hertz central reservations are not much better: the phone system does not allow for you to ask for a representative. No amount of Tom Brady commercials can make up for basic customer service. read more

Hertz is the worst car company. I booked an online rental when I arrived to picked up they said they don't have the car it is all sold out. NOT realizable and such a waste of time read more

Hertz - Front - Car Rental Near Me - Chicago, Illinois

The wait time to pick up the car took so long. Waited in line for about 30 minutes to be told I had to wait longer while they "pull down cars". Unorganized business, I made a reservation and they told me they didn't even know if they had a car for me. Had to wait 20 minutes for them to check to see if they had any cars for me. The waiting room was packed with people waiting for cars. So poorly run, this was my first time using Hertz and definitely my last. read more

This is a horrible location. If you can just grab an RTA to the airport or uber to another location - in case you live downtown. If you are coming from out of town by plane, just grab your rental at the airport and put up with the extra few hours you will have to park it at your hotel or on the street. Street parking in Chicago cannot be more annoying and nerve wrecking than having to deal with the employees at this location. My party's reservation for the car was eleven - we did not receive it until 12:30 with low tire pressure. Before we received our car, we listened to 3 other upset customers. Not sure why this location struggles so much. It sure was well visited but just behind and overwhelmed. read more

Do NOT rent from the State Street location. They will accept a reservation online and then when you arrive claim to be overbooked and not have any car for you. This has happened 3 times in a row (August-November 2024) and most recently today as I was preparing to travel with my family for the holidays. The only thing they have to offer is a shoulder shrug and a smirk, and I'm a "Presidents Circle" member of over a decade. Pathetic. read more

The Hertz Lincoln Park, HLE has a soft interpretation of a reservation. I booked a car on March 10 to pick up April 7. The Hertz website states the corporate policy is that each reservation is guaranteed and will not be canceled, but a different style may be offered. However I received a call from the Lincoln Park branch on April 6 that they have no cars available for me to pick up...18 hours before I expected to pick up my car. The agent left a message that it was up to me if I wanted to try O'Hare or Midway to see if they have cars. I called the corporate office - they said my reservation is guaranteed, but if the local office said "they have no cars, we will not charge you a cancelation fee". This is not the first time this Lincoln Park, HLE branch has done this. Last week during Easter weekend I arrived to pick up my car only to realize I somehow reserved the wrong date. They could offer a car at full retail price, which was an eye-watering rate but I had already prepaid my hotel so I accepted. The agent told me he will cancel somebody else's reservation who just booked today. I thought it was just a scam to high gross me, but seeing how they canceled my reservation I think they actually canceled somebody else's reservation who was expecting to pick up a car, probably reserved at a much lower price than they charged me. I know the voice of the agent - it was the same person who left a message that had canceled on somebody else a week ago. I don't think this is a sustainable business model, I will not use this location, or maybe even Hertz again. read more

Hertz sucks but I was recently forced to use them. Adding insult to injury was the 20-something young woman behind the counter who works in the morning who called me "honey" twice as I checked in. Checking out, she called the young woman in front of me "sweetheart". It's 2022. It's no longer cute or quaint for complete strangers- especially ones significantly younger than me- to call me "honey". No. "Miss", "Ma'am" or my name- since you can see it in your computer- is appropriate. read more

I'm a gold member and yet this will likely be the last time I rent with Hertz. At initial check in they were friendly, but when I got in the car, I noticed it smelled severely of air freshener. I assumed this was just related to the cleaning and was exhausted after a long day, so took the car into the city where I was staying. Didn't end up driving at the next day, but the day after I got in and noticed a severe cigarette sent and a cigarette burn on the driver side seat. In addition, the cigarette or small storage area in the console was sticky and dirty, and the cover for the back storage area was obviously from a different vehicle, did not fit, and took up a large portion of the rearview mirror space. None of this had been noted prior to renting the Car. I stopped at three Hertz locations and was told they did not have any cars that I could trade out for. RJ with reservations told me these locations would have cars, but said he couldn't reserve any for me and couldn't make any promises. Elijah at the State Street Chicago location walked away from me, after telling me there were no cars and did not offer any type of support or even a phone number to call for assistance. Larry at Midway location (again, where I was told cars were available on the phone) told me there was nothing for me and would hardly even make eye contact. He also mentioned that it was Saturday so I shouldn't really expect anything and that there wasn't really any customer service or manager available. When I asked about options, he just handed me the customer service booklet and again ignored any further questions that I had. Overall, I spent half a day trying to figure this out and still got nowhere. I spent over an hour on hold with no one even picking up the phone just calling and dialing multiple locations without getting any assistance. Extremely disappointed with the customer service experience even with gold status! read more

This location (401 N State St, Chicago) is the worst rental car location I've used. I rent cars weekly for work, and the most recent car I was given was a beater. Had 70k miles and I drove 30 mins and ended up having to get towed because a flat tire and the car didn't have a spare. Every car I've rented is dirty, smells like cigs or trying to cover up cigs with air freshener, the windshields have been dirty with streaks. You can tell the people who work here do not care about the 'customers' experience whatsoever. Honestly, if you do have to get towed, the customer service was good. No complaints, but really ruined my day. read more

Car given to me with 1/4 tank of fuel and no windshield wiper solution (winter in Chicago during snowstorm). Inconvenient AND unsafe. Upon returning the car, I politely expressed my dissatisfaction to the desk agent. He could not have cared less. Disgraceful. read more

Horrible professionalism. After I cancelled a previous reservation I had for pick up today and made a new one because prices had gone down significantly, they called to say they couldn't honor the reservation which their system allowed me to make and showed available because it was made on the same day. I work in the hospitality industry, and I know that they are simply doing this because they are upset that I canceled a higher rated reservation to make one that was more economical. If they did not have any cars to honor the new reservation they should have closed their system and not take any new reservations. Super unprofessional and unhelpful. read more

Picking up early on a weekday is key. In and out smooth from our reservation online. One day rental to do outlying Chicago neighborhoods. Fun. Bad that MUST return rental during biz hrs, but ok. We did - back into the garage by 6pm. Note: gas tank NOT full when we drove away; not worth it to argue.... Clock was ticking. Unfortunately the last part of the day, the return, AND our very last experience & contact with this establishment is some guy hollering at us to Not park there, but get in his lineup. Fine. (There was no signage as to what they needed you to do) Then he barks at us to leave driver's window down and key in ignition with Absolutely no eye-contact whatsoever. He must be such an angry person. Get with the program guy. You are the last face of Hertz that I will see. And you SUCKED at customer service. Too bad. I would not recommend spending your rental dollars on this abuse. read more

Once again, I've had another horrendous experience with this location. I booked a reservation 2 weeks in advanced. They called me 30 minutes before my reservation time and said "I wanted to call you in advanced to let you know we don't have any cars for you." They didn't have a solution for me and were not helpful in getting me in another rental car. They advised me that I needed to call customer service. I'm now on hour 2 of trying to find a solution, and they want me to go 40 minutes away and pay extra for a lower class vehicle. Absolutely unacceptable. Book with Turo or another car reservation. read more

This place and maybe Hertz overall is an utter disaster. Lost a reservation. Didn't hold the car they said they had for me to then come the next fay to pick it up. Every person you talk to gives you a different story and I'm 36 hrs without the car they confirmed for me. Go anywhere else. Preferably a different company read more

Terrible customer service. If I could give 0 stars I would. I am a president's circle member at Hertz and I got the worst service from the Manager Andy. The actual car I got was filthy. Don't even think these guys clean the cars that well. When asked to change, I was told very rudely by Andy to go rent it at the airport instead. Are you kidding me? No accommodations for premium members, I don't even know how the non members are treated. Avoid this location at all costs! Worst experience at Hertz. I am however a loyal Hertz member because their amazing customer service and rewards program. Won't let this location ruin my relationship with Hertz. Hopefully they change the management at this location. I work for a prominent IT firm and rest assured I'll be telling all my peers about this terrible experience. read more

See all

Had a great experience at this location in November 2022. They had my reservation ready to go. I was in and out in under 5 minutes. Exactly the kind of interaction I want when having to rent a car. read more

I would like to thank Ariana, a guest service agent who I dealt with during my rental pickup. She was so professional and exudes the true qualities of a customer service professional. Thank you for making my experience so positive and I applaud your genuine and kind service! This girl deserves recognition! read more

For my Son's Birthday, I wanted to get the family out of the city and let him run around in nature because he is surrounded by buildings and has nowhere to run and play. So I rented a car and showed up to get my rental from this spot since it's the closest to my apartment. I got all the extras I needed (various rental insurances, fuel level, etc.). My family and I are heading out of the city, we get on the freeway, and the tire explodes after about 40 minutes of driving. I dialed the 1-800 number they provide, and it was an awful experience. The operator put me on hold multiple times while I was on the shoulder of a busy interstate with my family in the car. Then they found the furthest towtruck company available and quoted me 90 minutes before the towtruck could show up. After about 2 hours of trying to get tow service, the tow truck showed up before I finished with the operator. They finally gave me a voucher for the tire replacement and told me where to go, while the tow truck driver had to wait with us in the truck till they could figure out where to take the car. After another hour of waiting, we finally arrived at the tire shop, but the shop couldn't do anything until the voucher was processed. So once again, I have to call ANOTHER 1-800 number to process the voucher to get a new tire. The 1-800 number just randomly hangs up on my call twice, and on the 3rd, it takes 20 minutes for a human to answer me. My family has been waiting about 4 hours, and I've only driven the car for about 40 minutes. Finally, the new tire is put on, and we head to our destination. Hertz then tells me that I need to go to a local Hertz rental location so they can do an incident report. The closest one is miles away, so I have to call another 1-800 number and again get put on hold for too long while listening to their STUPID hold music. After about 30 minutes of waiting, I get another operator who doesn't understand why I don't want to drive another hour to a Hertz facility. Finally, the operator notes that I will do the incident report upon returning the car and lets me go about my day. To put a cherry on this awful experience, I return the car and went into the office to report the incident. The clerk told me that I was responsible for the tire and needed to pay the replacement cost. What made this entire experience crazy was that when I rented the car, they gave me a letter thanking me for being a valued customer. Hertz, if this is how you treat your "valued customers," I think I will just stick with other rental companies. read more

This post is out of desperation. I had a car rental scheduled for today. I needed to talk to a representative to discuss a potential issue with the reservation. I have called 12 times today and no one answers the call, there is not a voicemail, and no way to reach customer service. I have had to cancel my car repair because I need to confirm a rental car. I understand that the work day can get busy, but this is impossible. Also, I received 3 calls yesterday on my voicemail to remind me of my reservation. However, when I called back yesterday the gentlemen on the phone was clueless why I was calling. read more

I rented from this location on 9/27. Pick up was fine. I was told to have the car back by 6 PM as the office closed at 6 PM and this location did not have after hours drop off. I pulled into the lot on 10/1. I had to take a ticket. I didn't notice the gate was down for the return area. This was my first time renting here. I went to the office and it was closed. It was definitely before 6 PM. I spent an hour on the phone w/ Hertz to figure out what to do. I had to pay $18 to get out of the lot b/c in the end the representative told me to take the car and return it the next morning and I would not be charged the extra day. That was great, however, I had to work very early the next morning and was late b/c of this fiasco. If you say you are open until 6 PM then be open until 6 PM. I wasted $18 and my time. I won't rent here again and probably not from Hertz at all. On a positive note, and hence the one star, the guy who accepted my car in the garage was super nice. read more

Made a reservation two months in advance, showed up half an hour early and was told they were out of cars. I could not join my family in St. Louis for Thanksgiving! No alternative offered! read more

I got my car quickly upon pickup. The car was clean and nice. The reason for my disappointment / my low rating is: after I returned the car, I noticed I was charged for a loss and damage waiver. It said "accepted" on the receipt. I did not ask for this to be added or included, and no one asked me if I wanted it to be added or included, so I feel like I was charged for this incorrectly. When I called and asked for the error to be corrected, they said that I should've caught it when I first picked up the car. The fact is: I was in a hurry to go to work when I picked up the car. Shame on me for assuming they did their job correctly. And shame on me for thinking they cared about creating future customers. After talking to the manager at length, she offered to include an upgrade on a future car rental. That would be a hard "no thank you" from me. Because I will not be coming back in the future, because I feel like I was taken advantage of. I feel like I am being penalized for catching an error later, rather than catching this error beforehand. They were of no help and I have such a bad taste in my mouth. They lost a potential long term customer. So stupid. read more

This has been the worst experience renting a car!!!! I had 2 reservations with confirms... I waited 2 hours to be serviced only to find they didn't have the cars I reserved ... the manager told me after 2 hours we would need to go to another Hertz location to get the 2 cars reserved!!! What a horrible experience!!! I needed to drive to my granddaughter's Baby Naming and missed it because of their ineptitude and mismanagement !!!! read more

Had a reservation for a 10:30 morning pick up. Showed up and told no cars available but wait 30 minutes and there should be a return. I should have been skeptical as there were several groups waiting in front of us. Waited for 90 minutes with no cars arriving - but plenty of other folks with reservations showing up to be told to wait as well. Finally left and found alternative transportation. Do NOT rely on hertz or this location to provide you with a car. Oh, and no apologies whatsoever from the employees. read more