Great customer service! The staff was friendly, professional, and made the rental process quick and…read moreeasy. The vehicle was clean and in excellent condition. Overall, I had a smooth experience and would definitely rent from this location again

dishonest company. added me to a do not rent list without informing me because someone was…read moredishonest about my license and documents, claiming it was fake. I reached out several times to be ignored by anyone in their company that can do anything. I'm looking into filing a lawsuit now, and I have documentation of my situation. If anyone has additional support or a similar situation please let me know. Most unprofessional people - kayella, and some guy named Jason Pearson that have ignored me reaching out, and handled my situation poorly, but also the fact that these are managers in the company is embarrassing.

I have used them twice this month. Pickup and Drop Off was quick and easy. Austin was my Customer…read moreService representative, very polite and thorough when we reviewed the car(s). Both vehicles were clean and reliable. EXCELLENT service times 2!

Very disappointing experience. I made a reservation online, but when I arrived, the agent tall male…read morewhite guy with curly hair, simply told me there were no cars and asked me to leave. He offered no solution and even falsely claimed that they had called me in the morning. Very unprofessional and poor customer service. I do appreciate the shorter black male agent with glasses who tried to help by making a couple of calls, even though there was ultimately nothing he could do. Overall, Enterprise's reservation system and customer service need major improvement. If a reservation doesn't guarantee a car, the system should not allow customers to book it in the first place.

Mrs. Shirley was great! Outstanding customer service. Helped me out tremendously in a tough car…read moresituation. TY!

DO NOT RENT HERE. Our vehicle was not there as promised. It was 2 hours late and although they said…read moreit had been cleaned, it had not. We were first told it would be a 20 minute wait or we would have gone somewhere else. They charged us for.a 2 day rental even though we had it less than 1.5 days and said they would adjust the price upon the return but they did not. They didn't give any discount for the two hour wait we had (the rest of our party also had to wait 2 hours to be picked up). There were no apologies or accountability. They did not keep us updated, we had to ask for updates. I am sure they would not appreciate being treated this way as a customer. We've rented here several times but never again.

This will be my new car rental place in Columbus anytime and every time as the two fellows who…read morechecked me in (Chris) and out with my car rental were super friendly and funny. I felt like I was being truly cared for - so rare for a business that they stand out!

It appears that $168 Million wasn't enough & Hertz wants to pay out even more money (see NPR…read morearticle link below). I was accused of being in a stolen Hertz vehicle during my rental period; but, I recall Hertz being able to figure out their error over the phone & not requiring me to bring the vehicle back early, etc., so I choose to leave no review vs a poor review & frankly 1 of the employees was so blatantly nasty & unprofessional that it rose to comedic heights. I happened to have a very humorous friend with me the day I returned the never-stolen while in my care vehicle & when he finished talking about them (after we left), I laughed so hard that I felt a tad sorry for their professional limitations....until today. Today, I went to rent a vehicle (from an entirely different location, selected by the body shop) & I was told they can't rent to me because I am on a list of prohibited renters "suspended privileges list" due to my last rental "being stolen" & me giving them difficulty in filing a police report. I do think that the ladies present at this location were fully capable of continuing to give me the awesome service they were providing; until the system flag was discovered. At that point, it was out of their hands, but, I did expect that the area Manager (Roy Snowden) would be empowered to solve his employee &/or "system" generated problem,, instead, I was told on a Friday to contact "the only person that can help" on Monday. The level of professional & personal inconvenience, humiliation, embarrassment, trauma, & yet unrealized toll this has caused me, my family, & even friends at this point necessitates that I contact the representing attorneys in the 2022 settlement & others for good measure ASAP. My experience with Hertz has been the definition of unprofessional & bush league through and through (except for the two professional, yet, powerless to help employees I encountered at the Canal Winchester location today). They were both truly outstanding people & employees from my short, but, pleasant interaction with both of them. I was of course frustrated today, but, not really with either of them. The area manager on the other hand needs to have more tools in his tool belt to solve issues. Instead of being compassionate or sounding like he was even attempting to empathize with my pressing situation; he chose to scold me for apparently calling the past employee who put me in the system causing these issues, stupid & his opinion of my choice of words about the situation, Next year I will be 50 years old. When I understand that a man is unstable enough to attempt to correct my language & sounds as if he is personally offended & tells me what not to say; I know I'm not dealing with the standard of corporate professional that I've assumed by the title. Once I realized that he was taking my words personally & out of context; I lost hope in his professional acumen as well. Rant: The initial accusation occurred as I was renting via an insurance company by the way, which makes the entire car theft that much more insane in my mind eg. Similar to a corporate rental situation; it's just like wtf are you guys talking about at all whatsoever someone ain't too clever. How does one have the car stolen & then bring it back on schedule themselves & how can they "have difficulty" with me filing a police report on a vehicle that was never stolen & just so many questions for a competent attorney to delve into & change from my run on sentence & rant into that nice fancy writing of theirs. NPR article https://www.npr.org/2022/12/06/1140998674/hertz-false-accusation-stealing-cars-settlement

This is in an odd location, in a run-down strip mall, but it's kinda handy for me and much easier…read morelogistically than going to the airport. You can leave your car here, and not hassle with traffic. It's very small, and I recommend reserving ahead- they don't have huge lots of cars to pick from if you just drop in and want a car right then. Service has been super helpful, and prices are decent- Hertz can be a bit expensive, but use AAA or look around for other discounts, and it becomes reasonable. Plus, I've never gotten the hard sell for upgrades or insurance. They offer, usually, but don't push like other places. Hours are more limited than other locations; I think it's pretty much Monday-Friday 9-5. Definitely geared toward business travellers, but if you plan ahead it can work out.

If I could give a negative rating, I would. First, my car was totaled in an accident, so I had no…read morechoice but to have a rental. Two representatives from Hertz came to my work to drop off the car. One of them was nice, the other was condescending and rude. She informed me that because I only carry liability on my 12-year-old car that I would be charged to rent a car even though they should've all been covered by insurance due to the accident. Fast forward to the day that it needs to be returned I schedule a pick up for 3 PM and nobody came. It is now 3:45 PM and after 2 calls to hertz I finally got someone to tell me that they wouldn't be here today. My question is why did no one communicate that to me?!?!?!? I have wasted an entire hour sitting waiting on someone that was not even planning to come. This is not how you take care of customers.

Horrible experience i spent thousands with these guys and Paige had a bad day and acted like a…read moreb.itch and tried to place me on the dnr for using 4500 miles when i had an Unlimited mileage control on top of being a Hertz Gold member. they aggressively try to protect their bare minimum fleet and use Brooke as the scapegoat who smiles in your face and backstab Ive reported them to BBB Better Business Bureau you guys only book with them if it's the last resort