Hannah and her team always make it a pleasant experience. I rent at least 2x a month and I never…read moreafter to worry bout my reservation. Also shout out to Max who saved me from having to get a new license recently...ty

We have been using Enterprise in US and Canda for many years. What happened to the customer…read moreservice. I rented many vehicles that have had issues like overnight flat tires, headlights out, given different vehicle than reserved and paid for but Dublin has always made it right. Last rental we were given the wrong vehicle, almost became stranded and called to swap out. They have some new hires that must be test cases. The worst nastiest young female I ever ran across in world travels would not let me finish describing my issue asking to look at what we rented and try to swap out. All we wanted was to talk to the guy that rented it. She immediately said I don't like your attitude and hung up. When we arrived to just get rid of their mistake car this Alyssa Vaughn greeted with a scarry look, nasty disrespectful attitude, attack mode and acted like she was entitled to some type of the new social nasty group we see on the news. We will no longer use enterprise until we know this has improved and have contacted our fleet advising to use other locations. We call it the Enterprise Surprise

I took my car to the dealership to have some recall repair work early this week. I had previously…read morecalled and had a car held for me. There were three people I spoke to/worked with and each was very nice and helpful (Anne, Ashley and Anthony) When I went in, I was waited on by Anne. I picked up the car, a Toyota Prius, and I was in and out within 10 minutes or so. Clean, lower mileage car with unlimited miles. Unlimited miles? Road trip! I had my friend Karen on the phone and was off to Dayton for breakfast before I had the windows totally defrosted. I took it back the next morning, handed them the keys and I was done. It doesn't get any easier than this. My cost? $37 and change and about $14 for gas. 5 Stars.

By far the best rental experience i have ever had. I have used this place every time i visit from…read morethe West Coast. I had a problem with the car door locking and the team resolved the problem in less than 30 mins. The staff is fun and nice. Make sure you check your bill when signing off though. There was an unforced error that the team resolved and made up for. I will always use this location.

Great service! After the reservation was made, we got a car…read morevery quickly.

Eleven years ago, Hertz rented me a van while my van was being repaired. I was a single mom with…read moresix kids at home back then. My card was declined for what my insurance didn't pay. I don't recall being contacted about this nor them perusing the debt though it was a long time ago, and I was struggling financially at the time. Now, ELEVEN YEARS LATER, I have excellent credit. In the time since that happened, I could have filed bankruptcy and restored my credit. Now, in spite of my high credit score and financial responsibility, I am still on a "do not rent" list. The corporate practices of this company and it's affiliates are entirely lacking in compassion and ignorant of the realities of working people. Do not support companies that practice this level of unforgiving classism.

Don't rent from this location. They rented us a vehicle that had a tire that had been plugged on…read morethe SIDEWALL. A true safety issue. And the plug was very visible and they should not have been renting out the vehicle. I had to pay out of pocket to have a new tire ordered and installed. $200.00. I may or may not get reimbursed. Go anyplace else to rent a vehicle. These guys don't care and certainly don't have any sort of quality control. Which is obvious from all the other reviews i read!

I have rented from this location many times over the past two years and have always had a good…read moreexperience.

Can I give zero stars?…read more Car had low oil, low tire pressure, cracked windshield --- and that was the premium upgrade. Go to the airport to rent a car in this town.

DO NOT RENT FROM THEM. I'll keep this short because I've…read morewasted enough energy on this horrible business. Look at the photos of the rental car. This car was rented for 2 weeks and kept in a garage when not being used. Do you see the TWO hairs (maybe hair, I'm not sure) in the trunk? They told my parents they were charging them $400 for cleaning because of this "pet hair." NO pets were ever in this car. Things get tracked into cars every time you enter one. For 2 weeks of use I think the car looks immaculate. Shame on this business for trying to take advantage of an older couple who was in a hurry to get to the airport. I drove back to the location to document the condition of the car because their claims were so outrageous. Avoid this business.

Parker's professional demeanor and exceptional patience helped turn a slightly stressful situation…read moreinto a memorable experience for the whole family! 10/10!

This is our regular go-to place. A convenient Grandview location, not in an airport or a city…read morecenter. We have two more rentals upcoming next month. The staff here has always gone out of their way to make sure we have what we need. I even requested a car with Texas plates one time, as I was driving to an event in Texas. I was sort of joking, but said if any came up during my rental period, I'd sure like to have one. They delivered! A Texas plate on the car. Well done. The last time I picked up a car, the previous renter had left the gas tank almost empty. They asked if I wanted them to fill it up or if I'd rather be able to return the vehicle with that low fuel amount upon my dropping the car off. After discussions amongst themselves, they decided the fill the tank for me, and profusely apologized for my wait time, which was only a few minutes. This location has always gone above and beyond for my family and me. We are now loyalty club members, and frequent renters. Keep up the good work! If Seinfeld had gone here, they would have known how to take and how to hold the reservation.

I have very low expectations for rental car services, so my recent rental experience was pretty…read moregreat. Online reservation process was seamless and they actually had a car ready to go for me when I got there. The car was an upgrade from what I was expecting and clean, other than sort of smelling like cigarette smoke. Heather was very pleasant and got me through the paperwork quickly. A heads up: It is hard to reach this local office on the phone - the 614 phone number will likely redirect to the national call center.

I downloaded the Yelp app just to post this review: When we…read morearrived to pick up a vehicle for a road trip with our golden doodle we were told by a very nice woman that the minivan originally reserved for us had a smoking engine, despite having just 1,000 miles on it. Luckily another minivan had just come in. The vehicle we were given looked like it had just been returned from a family vacation, the middle seats were stowed away and there were crumbs EVERYWHERE. We didn't make a fuss, just swept off the crumbs, placed a cover on the back row for the dog, and we were on our way. Fast forward to our vehicle return 5 days later & we were told to either take the car to Moo-Moo for full vacuuming or pay $450 for cleaning the "pet hair". Goldendoodles don't shed. AND the only surface the dog was on was covered. So we either had to do the job they didn't do before renting us the vehicle OR pay $450. It's extortion and we will never rent from this company again.

Great business to deal with and very fair rates. Will definitely use this business again when I…read moreneed to rent a car.

I rented a car at Enterprise in Dublin Ohio Parameter Loop Road, around December 18th. There was…read morealready issues from the start. First, for some reason, because I had an out of state license, my father had to use his credit card for the up front deposit. But they still ran my card at the beginning so they could have it on file. I extended my rental about three times. Every time I extended my rental, I was charged for that extension right away. I know because I was checking my bank account before and after, making sure I had enough funds. I return the car on December 28th and everything seems fine, but randomly two weeks after dropping the car off, I get charged $1033.10 on January 10th. No warning, no explanation. I look through my bank account and see all the original charges that were made after each extension of the rental, and those charges were gone, nothing was there. Two weeks later I get charged the total lump sum and I go -$601 in my checking reserve. Why would you initially charge my account showing charges, then those disappear and two weeks later I get charged the lump sum when I didn't have $1033.10 in my checking account. You can't expect people who budgeted to rent a car over holiday break to have those same funds in their bank two weeks after the holidays. I lost a lot of money and now I'm struggling this month to pay my bills I would like for Enterprise to issue a refund, even if its a partial refund as its unfair to have that amount taken out with no notice especially when it occurred two weeks after I dropped the rental car off. You can't expect people to have over $1000 in their account randomly. I had the money in my account during the holidays, I didn't have that money after the holidays. I rented the car during the holiday, not after, so I should have been charged during the holiday, not after.