Horrible line and customer service. The printer was out of ink so I couldn't read the contract. The…read morecar they sent me to was dirty and didn't have a full tank. Marked on the car and windows. I had to return the first car as soon as I reached my motel and saw the damage. I didn't want to be charged for what i didn't cause Then had to wait in line again. Terrible customer experience Again not a clean car. They said they had to hurry to fill demand. I have never had this happen to me I'm changing companies

Service at airport fine, car was fine. After three weeks got an email from Budget stating I was…read morebeing charge an additional 42.87 due roadside assistance OR damage to vehicle. I called legitimate number for Budget and indeed they verified the letter. She looked up if Columbus Budget provided info on charges or "proof. She returned to line and stated they had "not" provided info or proof therefore the charges would be dropped. What kind of scam are they running? If you don't follow up they will bill bogus charges? Never use Budget.

At Columbus airport, staff were remarkably uncommunicative, almost surly. 1 person covered…read morecustomers from all 3 companies ( Alamo, hertz, dollar) while 3 other staff members sat in the back office joking around. Only 2 people in line, but took 30minutes to get the car. These used to be well run dependable vendors. Not this crew. Going forward TURO has my business

More expensive than I thought. I paid $420 to rent a full size for Friday 10PM to Tuesday 5AM …read more The process was easy, staff nice. The facility at CMH is not right next to the concourse any longer. The location on Yelp is incorrect. You have to take a shuttle, but it's fast and close, and the rental facility is clean.

Avis in Columbus was terrible. Only one worker and a line of about 20 people…read more The staff didn't seem to care. Most of them acted like they didn't want to be there. One lady at the preferred counter upstairs was really rude. Big mistake using Avis or Hertz. Never again.

Customer service!!! First there was only one employee trying to serve 10 people in line. Then they…read moretold us that someone would drive the car to us and that took 15 minutes. When the car finally arrived the employee simply got out of the car and walked away without even looking at us. The. When we got into the car the displayed showed "maintenance required." It's doesn't inspire confidence driving out of the airport with this displayed on the dashboard

There were only 4 people at the desk servicing all of the numerous rental car companies- and we…read morewaited in line for 20 minutes then we had to wait another 15 minutes just to check out of the parking garage. There was a manager present who simply held up a wall and didn't do anything else. And then to top it off, American Express quoted me $200.78 when I got to pay she said it was $75 more. She then said taxes and fees can change at airports. It made no sense. Olivia was a bit testy but pleasant, but kept saying "like I said... things can change." But that isn't right. I feel lied to and scammed. At least the car didn't smell like weed like it has the last three times I rented from this place. After I returned the car I was able to get a refund to the original price I was quoted

I originally had a reservation for Budget..... why did i do that?!?!? When I got to the rental car…read morefacility, the line was long as hell because it was a sale. I looked over at Alamo and there was one person in line. I promptly booked my car via Priceline, and it was about $18 more than Budget. I was in and and out the Alamo line in 10 mins. I looked over at the Budget/ Avis lines , they were still working with the same 2 people when while I was in the Budget line. The Columbus Airport has a consolidated rental car facility . You take the rental car facility bus from the terminal, and it takes you to the rental cars housed in a offsite garage (about a mile away from the airport.) You can select any available model they have on the hand based on the category of vehicle you rented. The signage on rental return was easy to spot. Employees at this location are very friendly. Drop off is VERY quick and easy.

I made rental online. Total should have been 345.00 . At drop off they do E-check in and when I…read moreopen my email they have charged me almost 900.00 Called twice for a refund of the overcharge and all the can give me is half of the overcharge !! Never again will I use Payless. I have rented quite a few cars and this is the first time I've ever had a problem and grossly overcharged!

Well, to start out with, they charged me $75 for insurance WHICH I DECLINED MULTIPLE TIMES. When I…read moresaw the charge, I called the next day and spent over 30 minutes on the phone. The agent said the charge would be removed within 48 hrs. It was not. The pickup of my vehicle was also poor. They didn't have a total cost for me, just a page of about 25 different charges that supposedly added up to my price... They said I had to run my card before they could tell me the total (????). Very shady. I literally marked 5 different spaces to say I didn't want to purchase their insurance plus I confirmed it verbally. And yet, still got charged for it. I will not use their service again.

Don't rent from here. This is a franchise and not the core Hertz. They will do whatever they want…read moreand charge you obscenely for it. You've been warned.

I've rented exclusively from Hertz at Columbus airport (CMH) for more than 12 years and greatly…read morerespect the operation. But recently I have been charged for fuel, even though I've returned the car with the gauge reading "Full". For my Thanksgiving trip I had the car for three days, drove 140 miles, and filled the tank up before I dropped it off. The assistant checked my car in when I returned and said nothing about charging me for fuel - indeed the gauge was slightly over the full line, so I had no reason to think I was going to be charged for fuel, given that I was returning the tank full. When I got home, I saw Hertz charged me $6.99 for fuel. I got no response from Hertz when I brought this to its attention. AmEx, however, immediately credited my account for the full amount of the charge ($6.99). Granted, it's not a major issue, but it is a breach of trust between me and Hertz. It's just a guess on my part, but I'm guessing the vehicle's computer-based data-gathering includes data regarding fuel use and calculates a fuel charge based on that calculation - regardless of what the fuel gauge shows. I know I topped off the tank at the gas station, and I know the tank appeared to be more than full when I returned it. This nickel-and-dime charge practice, and its deceptive effect, will inevitably lead to loss of trust in this rental company.

The convenience, efficiency, and ease is why I use Enterprise!!! The other rental companies suck…read moreand waste your time! FYI: The rental is not at the airport, you have to take a shuttle. Otherwise, once you're on location... there is a great check in process! I just came in, showed my driver's license/ID, and directed to my rental. It was quick and efficient. Even returning the rental was just as easy, I just dropped off the cars and left the keys in the vehicle. Matt was awesome and took care of the check out very quickly! Just make sure to return the rental to the rental location near the airport. It is not at the airport and you'll have to use a shuttle.

My husband and I needed to rent a car last minute and a one way rental. The customer service at…read morethis location was absolutely amazing, one of the best I have ever dealt with. Everyone was so welcoming and helpful! Huge shoutout to Genesis who made the pick up process easy and who went above and beyond for us and getting us into a comfortable car for our trip! Can't recommend this location enough just because of the people!!

Great experience at this location. They were friendly and even followed up with a personal email to…read moremake sure everything was as expected. Highly recommend this location to anyone needing a rental car in Columbus, OH.

My experience at this National Car Rental was perfectly fine…read more This was not the car rental area I originally picked up the car from, however, this was where I dropped it off from. Dropping it off was super easy and I was not charged anything above what I originally was quoted. There is no onsite gas station at the airport so you must get gas prior to getting onto the exit at the airport or you'll need to leave and come back like I had to (that because I'm not familiar with this area). The car itself was wonderful and I wished I owned it. I had have no issue renting from National or this specific location again.

In, out nobody got hurt. Customer service agent was extremely patient and a pleasant.read more

DO NOT RENT FROM THRIFTY OR HERTZ THE PARENT CO. We rented a car in Phoenix. The car was prepaid…read morevia a 3rd party. The agent at the counter in Phoenix lied about the car we selected and other things we prepaid for. For example, .... I told him to look at my paperwork that it shows I paid for a different drop off point already. He refused to look at the paperwork and just kept trying to up charge us. He then cancelled our contract with the 3rd party because we agreed to pay a small upgrade charge and we didn't agree to that. He then did a rebilling at the service counter in Phoenix and unethical behavior went on more and more. He said he would credited us for the 3rd party prepaid booking and a credit was posted on the receipt. When we received our charge card bill the credit was not deducted and we had several hundred dollars more he charged us. ThrifTy Corporate will not answer the calls, and there is no customer service to call. Run as fast as you can from this rental car company.

I would like to commend Souad at the Thrifty Car Rental at the John Glenn International Airport. If…read moreyour company gives out bonuses, she deserves the max recognition for her professionalism and customer service. I am a Federal Government employee and I had the opportunity to use your services at the airport. I had a reservation to for a car rental. The first car a Hyundai Accent I was given the windshield wiper blades were warped and couldn't clear the windshield properly. No fault to Souad, I declined the car I was given Ford Fiesta. The Fiesta's trunk space was so small I couldn't fit my luggage in it, I ended up declining the car. Again, no fault to Souad The third car a Toyota Carolla, worked perfectly. Souad understood my concerns and was able to make accommodations. She is very pleasant, patient, professional, the list goes on, there isn't enough positive words to describe Souad and her customer service. If there are any corporate/ management development programs, I highly recommend Souad. Thank You, Gina M. Strickland

This is a decent spot to rent and car. We rented a car for two days and it cost us less than $50…read more Getting the car and returning the car were a breeze. Good price and good service.