My son got his first rental recently. The vehicle he got has dog hair all over the seats, muddy dog…read moreprints on the console, it reeks of smoke and it had less than 1/2 tank of gas when he got it. I thought my similar experience from enterprise last year may have been due to short staff at that time but I guess this is a recurring theme for them? To hell with customer service and cleanliness? Gone are the days when businesses cared.

I started out having a great experience with Enterprise but it ended up going downhill…read more We had a great experience when we went into this Enterprise to rent a van for when we moved. The guy we dealt with was so friendly. He was great. He told us he would give us a discounted price and that we could return the van as late as we wanted after hours. Sounds great right? It was! Everything was fantastic until I checked my credit card statement a few weeks later and we were charged more than we were told we would be! That is my only problem with these guys. They charged me more than they told me they would. Otherwise they would have probably gotten 5 stars. Everything went smoothly.

Bought a van for work, the third vehicle I purchased at driving force. Ken C was excellent with…read morefinding what I needed and had it outfitted promptly. Excellent service!

After spending 3 full days trying to find a rental car for an upcoming vacation to Banff I stumbled…read moreupon Driving Force quite by accident. Their prices are the best anywhere and the customer service was excellent. All the people I dealt with at Driving Force were personable and professional and made the rental process seamless and easy.

In contrast to the incredibly unreliable 104 st branch, this branch is friendly and helpful going…read morewell out of their way to make you happy. The manager, Monina, has a wonderful phone personality. Once she understood I was stiffed on my reservation at my regular branch, she jumped in to get me a vehicle with no notice. In moments she found me a vehicle and my options for my day out expanded to the possibility of great adventures in shopping. The driver, Mike from Ethiopia, picked me up at home. A great conversationalist, we covered the secrets of injera (the ubiquitous Ethiopian bread that underlies every meal) and the coffee ritual that frames their most delicious beans. I spent thrice the amount of time with Mike than I expected because my wallet fell out of my pocket at home, which I discovered once at the rental branch, so he took me back home and then back to the agency. Smiles all around. This is what customer service ought to be like. This is what builds customer loyalty. Thank you for being awesome, Monina and Mike and Sim. Enterprise almost lost a fiercely loyal client today...(see the 104st branch review) but Monina and the gang made me a believer once again. A million thanks!!

The staff was lovely. Polite, quick, had me in my rental in no time. Fantastic. ....then the…read moreproblem started. The van reeked of smoke. It was disgusting. I took the van back, spoke with a representative (who was polite and professional), the problem I needed a van and they didn't have another. They agreed to drop $50.00 off the rental cost and I took the van home and used a disinfectant plant based spray to eliminate the smell. All is good. When my husband returned the van is when the issue began. They claim they couldn't give us the $50.00 discount because we booked through Expedia. Instead they gave us a questionable credit on the back of a business card for our next booking. I highly doubt Expedia is going to honour this. Very disappointed. I'm not going back to that location.

I booked 4 days ago for a truck and paid inadvance and received all their BS!! emails about it…read morebeing ready show up to get the truck Oh we don't have it I called you (yes you did 15 minutes) before my pick up time. yet Thrusday at 8:15 you sent me the email oh we have it!!! BS Enterprise on Yellowhead trail stay away!!!!

I recently rented a vehicle from Enterprise in Edmonton Calgary Trail location. They did not have…read morethe vehicle I had reserved which caused me some difficulty. However, they made it right through good customer service.

rented from the airport. slowest check in process I have ever experienced. 4 people behind the desk…read moreand I was forth in line. it took almost 30 minutes to get a car.

It was by far the worst experience that I've ever had with any rental agencies. I rent all the time…read morefor business purposes or leisure personal use as well and I never been treated this way, unprofessionally and with attitude by the manager of Budget Edmonton Downtown location, Maria Santos. I cam to rent twice at this location and was given a hard time to have my rental and when the vehicle class I booked for was not available Maria (manager at the branch) attempted to downgrade me at first instead of giving me something similar or upgrade me. After fighting my case she finally gave me a decent car but was still nonchalant about it and bother line verbally aggressive. I don't know if it is something related to my age as a young entrepreneur or my racial profile. But in any cases no one should suffer this kind of verbal abuse. On December 31, 2020 I rented a car at the same location and I was being helped by the same agent, Maria Santos, claiming to be the branch manager and the only person working at this location as well. Once I walked in she did not again welcome me or greeted me and just ask to give my id and credit card in a nonchalant way and when I say goodbye and best wishes for the upcoming year she did not bother to say thanks at least or return me the warm wishes for 2021. On Wednesday January 20, 2021, I returned the car I rented and after the inspection, Maria discovered only a small little chip that I did not even see not noticeable smaller than a ballpoint pen which I was told that if it was not a crack or bigger than a golf ball it was not chargeable. Then after I stated my right she acknowledged that she knew that but at her discretion she wanted to fill a damage report and state that it was minor scratch or chip on the top right of the windshield. And after she was trying to force me to sign the paper which I respectfully declined. After closing my files she asked me my whereabouts with the car where did I drove for. I told her I drove in Canada I did not go outside of the country as mention per my contract. Then she told me I drove a lot and she will have to charge me extra over 3000km. I told her that it is not the case because I signed up for unlimited mileage on my contract unless I go over 28 days of rental with the car which was not my case because I rented it from December 31 2020 to January 20 2020. Overall it was a really unpleasant experience and I do not recommend Budget to anyone.

I'm used to be pretty paranoid about renting cars after hearing enough horror stories. However,…read moreafter exclusively using Budget (at this precise location) on a number of occasions, I can feel much more at ease. No BS from these guys. Renting has always been efficient (they have always had the cars already looked over and ready to go when I show up), existing damages have already been marked off honestly and accurately, and I've never encountered any unpleasant surprises upon returning the vehicles. You get what is advertised. Great weekend rental deals, too.

Reserved a vehicle for noon go a trip to Calgary. Got caught in a meeting and arrived at 2:45. No…read morevehicles available. That would have been fine, my fault, but I was told an SUV was coming in right away. It came and I was told it would be ready in 45 minutes. So I waited. After another 20 minutes and no vehicle in sight, I called for a ride to the Red Arrow. After TWO HOURS of waiting at Budget, as I waited for my ride, was told again a vehicle would "soon be available". Then the clerk argued with me when I said it was too late, I'd made arrangements to take the bus. Never again.