I reserved a vehicle for here a month in advance, got the text messages that my reservation was coming up and when I got there in the day of my reservation they said sorry we have no cars. Won't be coming here anymore. read more

Firstly, I try very hard to accommodate a business before I judge. Very patient and understanding. However, after a few years on this earth, you can tell when someone just isn't trying... I reserved my car well in advance around the 17th June for a rental we needed for the day, because our primary car was in the shop. On the day-of, we showed up and the young man (nephew of owner) was pleasant, if a bit disorganized. We picked up the vehicle and completed our inspection. He did not walk out with us to help. I would have enjoyed accessing the interior. If so, we would have been spared the wreckage of the previous tenant on their family drive from Florida. It was clear nothing was cleaned. Dog hair, sand, a leftover water bottle, and glove compartment games. I could only note the scratches on the car with the small slip receipt given me. Once I provided this to him and obtained the key, we went outside to enter. That's when we found the wreckage. I immediately ran inside through the rain to tell him. At this point, the door was already locked for closing at 6. Oh and he had mentioned if we hadn't shown up before our arranged time, his computer would have shut down and he couldn't help us. Haha. Sure, buddy. At that time, I didn't have a choice and had to drop off our car so I took it with full intention to get a discount when we tallied up the negative marks. Drive was nice and car was tuned. Mileage did not agree with paperwork. FF to next afternoon. Had to split work shift to return on-time. Swapped car seats and after paying $220 to repair shop, prepared to pay this lazy rental shop. Drive over with spouse and child, let them continue to appointments. Oh yeah, I also filled up gas tank to full. I sat for 30 min waiting for female clerk to help a gentleman. Ultimately his ID failed a validity check -and she couldn't rent him a car? Wow. So I step up after multiple people are now waiting. I state succinctly I am dropping off my car but it was very messy from the start and I want a discount. I only expected perhaps the insurance and incidentals added. Instead of giving them to me, she calls up the owner and I can hear him complaining about my not having inspected the inside prior to release. How about your clerk simply vacuum and wipe down?? She writes my number and says manager will call. His name is Abdelaziz Daray. He still hasn't called five days later. NEVER do business with this business or this man. I plan to visit soon to have a serious chat and get most of my $160 back. At least my discount card offers $10 off the rental from The start. If I could give no stars I would. read more

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Friendly service but crappy integrity! Guy at the counter asked me who my insurance company was but still signed me up for 3 optional insurance (personal accident and Effects-$9.99, Emergency Sickness-$5 and Supplemental Liability Insurance $15.55) without asking me. Really? Had to call customer service for a refund. I may never return.What a shame!!! Budget car #50961245 read more

Please do not walk, but RUN FAR AWAY from Budget!!! I prepaid for a minivan for our vacation and when I showed up they DIDNT HAVE IT!!! And the guy working the counter shrugged his shoulders and handed me the customer service number. When I called customer service they said they would be nice enough to waive a cancellation fee and refund my $1500 in 3-5 business days. WTF!!!!!!! Also! They have MULTIPLE complaints filed with the state attorney generals office! read more

I rented a vehicle from the Nike Way Hilliard location for a week while my personal vehicle was in the shop. The shop did not have my vehicle ready after the week and I needed to extend my rental. I went in to discuss my options and they were very accommodating. I was able to extend my rental with no issues. Any time I need to rent a car I will definitely be returning to this location! Thank you so much for your flexibility! read more

If I could give them no stars I would. Drove 30 miles away to pick up the passenger van we scheduled and already paid for but they were closed. Even though I was there the time my reservation was booked for. I called the 1-800 number and they were no help. Finally got a confirmation that they would reimburse me the money I paid. Now my family is left with trying to figure out how we are traveling the day before we are scheduled to leave. Very poor customer service!!! read more

Over the past several years, whenever I needed to rent a car I have experienced nothing but EXCEPTIONAL service from Alex and staff at the Budget Rental in Hilliard (Nike Station Way). I know there have been mixed reviews but I am confident and stand behind them as a rental facility that will provide good customer service, clean cars and decent price offers (which since the pandemic ANYWHERE you try to get rentals the prices are crazy high!). I can't guarantee they will be the lowest, but they do try and earn your business by working with you. It's nice to have a local car rental location that you can trust - hope you will consider them when you need a rental! read more

Horrible experience with a moving truck and car carrier rental. Car carrier broke down twice and we were stranded on the highway for 6+ hours waiting on a repair service. The customer service was slow to respond. Everyone acts like it's not their problem. Awful experience. Never again. read more

We rented a car from Budget Car Rental on Nike Station Way. Hilliard, Ohio. We rented the car from July 26,2018 @1:40 pm to July 31,2018 @ 12:00 pm. We returned the car July 30,2018 @ 10:30 am. We prepaid for our rental. At pickup the car was just brought in clerk took less than 10 minutes to clean it, leaving dog hair. At pickup I asked if we returned early if we would be refunded the $$. Clerk said Yes. At time of pickup car was on 3/4 tank of gasoline. We returned car on July 30,2018@ 10:30am. With a full tank of gasoline. I asked Clerk about refund for returning car early and gasoline. She wasn't sure and would have manager call me when he came in between noon and 2 pm. At 5:30 I called them. He said because it was prepaid they don't refund. And they don't refund gasoline either. He said the clerk did not know it was a prepaid reservation. I am sure it says that on the computer screen. After picking up car I got to the Target store traffic light and the change oil light came on. I called the 1-800 # to let them know. Before we hit the highway the washer fluid light came on. I have called the National Budget # and complained, I am waiting on a supervisor to return my call. read more