They canceled my last three reservations saying no cars are available after reservation…read moreconfirmation was made. They blame it on their Inventory system not being updated. Two of the cancellations came in less than 24 hours of pick up, which made it difficult to find another reservation I would definitely wouldn't use the Hilliard location. Sure the airport location would be much better. Thank you budget in Hilliard for coming through on the last minute

The worst place to rent a car. You make a reservation to come the next day to find out they don't…read morehave a car.

Horrendous service horrendous did not explain the terms and conditions at rental I rented through…read moreUber and they didn't explain that it wasn't gonna be taken out of my Uber account. They said that I had to be automatically deposited from my current my personal account then they charge me $195 for returning one day late. Ridiculous manager total failure, like total failure, horrible service horrendous. These people do not know how to operate a rental service and deserve to be out of business.

This is another go to place for us. Centrally located and always has a great experience with the…read moregentleman behind the counter. Some cars need to be aired out more because moronic people smoke in the cars and not supposed to but the cars are always clean. We rent all the time when traveling. Good cars, newer cars and always a good experience.

This business is pathetic. Two hours before we are to pick up a car for a family trip we were told…read morethere are no more cars available and somehow they overbooked. Now I'm left scrambling to find a solution two hours before the trip started. Budget car rentals is pathetic. Terrible terrible business. Go anywhere else.

We reserved a car and prepaid for it. Went to pick it up this afternoon, pulled into a completely…read morefull lot of random cars and a line of folks standing outside the door. Apparently, the one person working at that location stepped away to perform an oil change on the only car they had available. After 45 minutes he finally showed up and was unapologetic. There were many folks there with us, one woman was from Maryland and thanks to crappy service she was stranded in Columbus with no vehicle. The person offered no assistance other than telling everyone there to call customer service for a refund. No apologies. After trying customer service for the third time (we were on hold for 20 minutes each time and then hung up on) we were able to get a full refund at least. I think this is just a poorly run location but it will be awhile before we use Budget again.

Don't rent from this location. They rented us a vehicle that had a tire that had been plugged on…read morethe SIDEWALL. A true safety issue. And the plug was very visible and they should not have been renting out the vehicle. I had to pay out of pocket to have a new tire ordered and installed. $200.00. I may or may not get reimbursed. Go anyplace else to rent a vehicle. These guys don't care and certainly don't have any sort of quality control. Which is obvious from all the other reviews i read!

I have rented from this location many times over the past two years and have always had a good…read moreexperience.

I have very low expectations for rental car services, so my recent rental experience was pretty…read moregreat. Online reservation process was seamless and they actually had a car ready to go for me when I got there. The car was an upgrade from what I was expecting and clean, other than sort of smelling like cigarette smoke. Heather was very pleasant and got me through the paperwork quickly. A heads up: It is hard to reach this local office on the phone - the 614 phone number will likely redirect to the national call center.

I downloaded the Yelp app just to post this review: When we…read morearrived to pick up a vehicle for a road trip with our golden doodle we were told by a very nice woman that the minivan originally reserved for us had a smoking engine, despite having just 1,000 miles on it. Luckily another minivan had just come in. The vehicle we were given looked like it had just been returned from a family vacation, the middle seats were stowed away and there were crumbs EVERYWHERE. We didn't make a fuss, just swept off the crumbs, placed a cover on the back row for the dog, and we were on our way. Fast forward to our vehicle return 5 days later & we were told to either take the car to Moo-Moo for full vacuuming or pay $450 for cleaning the "pet hair". Goldendoodles don't shed. AND the only surface the dog was on was covered. So we either had to do the job they didn't do before renting us the vehicle OR pay $450. It's extortion and we will never rent from this company again.

Diego did a great job! He was on time and very professional. My windows had smudges from my dogs…read morelicks, the floors were covered with crumbs, mud etc, the cup holders and that general area had a lot of crust as well. He did a great job. It looks brand new. It cost $160 for the interior. I did get cheaper quotes and I do wish this included the exterior but all in all he did a great job.

Diego did a fabulous job detailing our 2017 Subaru Outback. The car had not been detailed in…read moreseveral years and it showed it. Diego responded quick to my inquiry and we were able to schedule a detailing quickly. His pricing is very reasonable. Diego arrived on time and worked through a very hot too sunny morning "restoring" our car. The car looks like new. We could not be happier and definitely recommend him.

Parker's professional demeanor and exceptional patience helped turn a slightly stressful situation…read moreinto a memorable experience for the whole family! 10/10!

This is our regular go-to place. A convenient Grandview location, not in an airport or a city…read morecenter. We have two more rentals upcoming next month. The staff here has always gone out of their way to make sure we have what we need. I even requested a car with Texas plates one time, as I was driving to an event in Texas. I was sort of joking, but said if any came up during my rental period, I'd sure like to have one. They delivered! A Texas plate on the car. Well done. The last time I picked up a car, the previous renter had left the gas tank almost empty. They asked if I wanted them to fill it up or if I'd rather be able to return the vehicle with that low fuel amount upon my dropping the car off. After discussions amongst themselves, they decided the fill the tank for me, and profusely apologized for my wait time, which was only a few minutes. This location has always gone above and beyond for my family and me. We are now loyalty club members, and frequent renters. Keep up the good work! If Seinfeld had gone here, they would have known how to take and how to hold the reservation.