Absolutely appalling…read more Our room was filthy: stained mattresses, stained sheets, shredded curtains, a bathroom door that wouldn't close, damp carpets and furniture, and the room smelled vaguely like urine. I've been in cleaner subway cars. We didn't put it together right away, but soon realized this location is literally being used as a homeless shelter...and not a very well run one. We were there for about an hour trying to find another place to stay, and in utter disbelief that a hotel room could be this awful. Police showed up as we were leaving. This place is not for vacationing.

This room was disgusting. It was damp and smelled of urine. Sheets, walls and beds had mysterious…read morestains. The hotel is being used as a homeless shelter, which would have been nice to know prior to booking. At least two separate police cars showed up while we were there

Wonderful stay here staff was friendly and the room had all the accommodations I needed for my…read moredisability, amazing breakfast! Pool was great! Beds were very comfortable all and all enjoyed our time reviewing this place! Would say again

Great hotel, excellent staff who were very helpful giving us directions to various shopping & sites…read morenearby. Hotel is clean, rooms are spacious - we got a suite & really enjoyed our stay!!

As a frequent traveler and Celiac I often request gluten-free items at breakfast when I make the…read morereservation. Sometimes hotels comply, other times they point to the fruit. The DoubleTree in Jamestown went above and beyond. Upon entering my room, I saw a handwritten note that let me know about all they had done to accommodate my request. The manager had gone out of her way to purchase muffins, breakfast granola bars and oatmeal. She also communicated this to the weekend staff during my visit, who handled this flawlessly. I was super impressed with this kindness and hospitality of the manager and the staff I interacted with during my stay. Beyond that, I thought the breakfast buffet was above average with its many fruit offerings, as well as the standard fare. I ordered an egg white omelette both days, and it was just okay. The room was large and clean. The fitness center had a good collection of equipment, though the hand wipes were empty both days. All in all a very positive experience. Would highly recommend and stay again if I ever return to the area.

Kayli was absolutely above and beyond fabulous! We arrived earlier than expected and she was able…read moreto have our 2-room suite cleaned next so we could do an early check-in. The pool was closed for maintenance, she was able to secure access to the pool at a sister property nearby. Terrific customer service! As always, yummy warm cookies, bottles of water, upfront diamond parking, and this location is clean/updated. Even the maintenance guy was friendly and jovial. Plus, a great location for walking to the nearby comedy museum. We did the Lucy sites driving tour as well. What a gorgeous city! THIS is how Hilton is meant to be experienced. Well done, kudos.

Chairs are stained in the rooms and in the dining area, its gross. The beds are uncomfortable and…read morewe didn't have hot water. The shower itself was also gross as you can see. The only win was the amount of towels we had in the room, and the convenience to Randolph and downtown Jamestown. At this point in this company's history this is ridiculous that this is the experience you get at holiday Inn's. Do better for the price you charge people!

I know it seems unnatural to award five stars to a Holiday Inn Express, but this place deserves…read moreit!!!! Service all the way around from the moment we walked in, throughout our two night stay was cordial, friendly, helpful and genuinely interested to care for us. Though this hotel is almost 5 years old, it looks brand new. I found out that it had already been refurbished. Air conditioning was great in our room. Though breakfast was included, we never made it down, yet they still provided us with yogurt for our room. Cookies upon registration. If in the area again, I would return.

1 star. Read this before you book…read more We pulled in after 9pm on a road trip, just wanting a bed for the night. Got room 114, first floor. Walked into the hallway and it was already hot. Air just standing, no circulation. The whole first floor smelled like wet carpet and a poorly ventilated pool area. You know that stale smell rooms get when they've been closed up for a long time with no airflow. That was the smell. Room 114 felt the exact same way. Heavy, still air, same smell. Okay, we'll deal, just need the AC. Set it to 68, cooling mode. Nothing. No air, no fan, the unit didn't even kick on. Tried a couple times. Nothing. I have video. Looked at the window thinking I'd just open it. Bolted shut. Down to the front desk. They had one other room, 100. A staff member came with me to check. Same dead air, same smell in there too. That AC was at least blowing, but the air wasn't cold. He didn't argue. No other rooms available. That was it. So at this point: no working AC in either room, hot stagnant air everywhere, that musty smell, no window I could open, no third option. We called Chase Travel from the lobby and drove to another hotel across the street. When we checked in at the place across the street and explained why we were coming over, the lady at the desk asked, "First floor?" We said yeah. She smiled, shook her head, didn't say anything else. Take that for what it's worth... The real kicker came after. The hotel refused to refund the stay even after I sent them video of the AC not working. Four phone calls to Chase Travel, and an escalation before Chase finally refunded me themselves because the hotel wouldn't. If you're going to book here, at least skip the first floor. Honestly, I'd skip this place entirely.

I had to live in disgusting dirt all over the room 0f the Clarion Pointe Jamestown for my 7 day…read morestay. It was the only hotel available at the time and could not leave as the Hampton just across and other hotels were all booked in October. The walls had food or vomit on them? There was garbage all around the bed with a filthy carpet. The first day I asked the young lady at the desk if she can send someone to clean the carpet as there was dried food or vomit on the floor. That never happened! The air conditioner was full of mold and when turned on it hit you in the face. The toilet and tub had black mold all over. The laundry room was filthy and hadn't been used for a long time. There was ancient black lint in the catcher, and I lost my $2 in quarters to a dryer that didn't work. Thank goodness for a Dollar Tree nearby to be able to buy disinfecting wipes, Lysol, spray cleaner and paper towels. I wiped some vomit off the wall and disinfected the toilet and tub w Lysol and cleaned the mold off the air conditioner as well as the dirty dusty phone and counters. At breakfast, there was a Mexican/Hispanic man with a red face that didn't speak English every morning stealing all the hard-boiled eggs as soon as they are placed in the tray. I watched him put 12 eggs in the small bowl. Reported it to Mr. Patel at the desk but nothing was done. Every morning, he repeated the same routine. Across from my room was a mother daughter who appeared homeless and disheveled. There were many sketchy unkempt people at breakfast and hanging around the hotel creating drama. One lady asked me if I could give her a ride somewhere and another at another time asked if she could travel south with me when I leave and that she would be happy to ride in the trunk. She said its warmer in the south and that she could live better on the streets than she could in cold Jamestown. I asked her questions to find out what's going on with these Druggy looking patrons and she told me that the town is paying for her stay at the Clarion since she just got out of jail. Needless to say, I was frightened to stay there. So apparently there is a program to house homeless people and illegals in this hotel, which they do not tell you. Be Careful at this hotel! PS. forgot to mention that they do not completely take off the incident charge from your charge card after you check out. I called after I left 2 weeks ago and the older Mr Patel told me it would be credited. After another 2 weeks which makes one month since I checked out, the charge was still there so I called my credit card co and reported it. The company gave me credit but not them. They should have paid me for cleaning up their room! Be careful and wary of unexplained charges on your card way after you leave!

This is our second La Quinta stay over. The Jamestown location is great. 2 minute walk to the…read moreNational Comedy Center. The Riverwalk is just behind it. Great vegetarian restaurant (Labyrinth) is nearby. The staff were all very nice. They even loaned an umbrella, as it was a very rainy morning when we planned to check out and go to the Comedy Ctr. The attendant just asked to make sure to bring the umbrella back which of course we did. Very positive experience. Good hospitality. Didn't make use of the pool but the fitness room was very appreciated after a long drive.

Three stars due to the staff being so nice at check in. Unfortunately we had a tough stay…read more First room had no thermostat or power. Second try was unusable due to the smell. Third room looked good but the toilet was clogged. The front desk handed me a plunger, that fixed it, but we had not clogged it, so not what I want to do when paying a hotel. Location and parking are good. Breakfast was fine, check out easy. Just not well maintained or cleaned.

I am sitting in the lobby because we've been locked out of our room for more than 4 hours and…read morenobody on the premises has a manual key to let us in.

Filthy rooms, maskless employees, and smoke filled hallways…read more Where do I begin? My wife and I were traveling for the holidays to visit family in New Hampshire. Jamestown happened to be the halfway point between a two-day roadtrip. We decided to book LaQuinta Inn & Suites seeing as though they were a pet-friendly hotel and we had our Shih Tzu with us. First up, the maskless, unprofessional employees. Upon entering the hotel, you will see a sign at the front door stating "Masks Required." Apparently that doesn't mean for employees. I walked into the lobby to check in and no one was at the front desk. There was, however, a person sitting off to the side watching the tv in the lobby. I thought he was just a guest hanging out because he was in a tattered shirt that looked like it was from the local bar down the street. When he finally notices I'm at the empty counter, he gets up and walks over... maskless. Filthy rooms When staying in these types of hotels, I don't expect the prestine rooms of a Fairmont or a Four Seasons, but I do expect, at the very least, a clean room. Every counter top had stains clear as day as if it hasn't been wiped off in sometime. In the entrance, there was clearly pee from an animal. In the bathroom, pee all over and around the toilet (from a human, I hope). Don't even get me started on the night tables. Let's just say it looked as if someone recently relieved themselves. Smoke I had to place a towel at the bottom of the door because of the smell of cigarette smoke. Clearly someone was smoking in their room or lit a cigarette near our door. Whatever the case may be, I'm pretty certain there was no smoking signs throughout the hotel. Are we back in the 50's?