Absolutely beautiful room with the balcony!. BJ was an absolute sweetheart checking us in.read more

I went to this hotel as part of a group tour. Although the hotel looks great, looks can be…read moredeceiving. The bed was not that comfortable; shower was not that great. Did wake up calls-3 times-came through as saying it was done. Never got a wake up call. So, on the 4th day, I mentioned this to desk clerk and was advised it does not always work-if you know that something does not work--why don't you fix it? Our welcoming meal food was lukewarm, waiter forgot sodas, and made zero accommodation regarding dessert-i am allergic to dairy products and waiter made zero effort to see if there was an alternative offering. Breakfast buffet was limited-potatoes over salted, and nothing to write home about. Staff is friendly.

This is a very historic hotel with beautiful views of the water. I came here for a wedding ceremony…read morewhich was held on the lawn, and reception which was held in their back banquet room. The bar at the front was also open for cocktail hour. The rocking chairs on the porch are a nice touch. This hotel makes you feel like you've stepped back in time, truly amazing how much history there is in here. However it definitely needs more love and upgrades, including some critical ADA-compliant updates for their bathrooms. Additionally, I'm unsure how this venue can hold large events without any sort of dedicated parking area, I had to park about a half mile away. This would be a great place to stop if you're already walking around the area, as the bar has a good selection of drinks to choose from, and is open to the public.

Cute spot for a drink. Charming, local and historic hotel with a great view of the water. There is…read morea massive front porch with rocking chairs to enjoy your drink and the view of the lake. It was very relaxing and enjoyable to catch up with friends. Affordable drinks and cheap $1-5 options for food. It was nice to get an snack and a drink during these times and not break the bank.

I had a great experience here after two underwhelming years elsewhere. Prices seemed reasonable for…read morewhat they offered -- AC, TV, kitchen, laundry in renovated space and on a good mattress in cheerful surroundings. They are extremely organized, which also helps.

Super clean, great location, and the best staff. The manager let us pick our room, gave us a key,…read moreand was very welcoming and kind. Wish I remembered her name...blond haired. Thank you!

Run down. The two…read morestars are for the location. If you're seeing a show here, you're about 20 feet from the hotel. Also, Chautauqua Institute is a lovely place. The room: peeling wallpaper, chipped paint, cracks in the floor and cracks in the ceiling, and floors so warped it's like a little skate park. The shower is small and dingy, also unlit. There's a light over the sink, but it's doesn't really reach the shower, especially with the shower curtain closed. The concert let out around 10:30, and we took a stroll around the grounds to skip rocks and look at constellations. When we got back to the hotel, bar closed. 11 on a Saturday night. Also no food to be had. Sunday morning continental breakfast was paltry at best. Even the coffee sucks, watery and tasteless. All this for the bargain price of about $400/night. For two of the crappiest double beds I've ever slept on. All that money is for the location.

This hotel is old (1881), but it has tons of history and charm. That's why I love it so much. We…read morestayed here for the first time this year, and we've already reserved our room for the 2025 season. It's mind-blowing to walk down the same historic hallways that Ulysses S. Grant, Teddy Roosevelt, and Bill Clinton walked and stayed. We had a fantastic room at the end on the 2nd floor. It had been updated (see photos) and had a great view of the lake. There was even a charming porch area outside the room. The front desk staff were very polite, helpful, and quick to address issues. We loved our maid, too. She took care of our every need and made sure our room was cleaned properly. At the end of our visit, we asked her what some of her favorite rooms in the hotel were. She showed us each room and we reserved one for our 2025 visit. NOTE: I see that some of the less-than-stellar reviews knock the hotel for its restaurant, The Heirloom Restaurant. I agree that the food and service at the Heirloom are not that great and don't meet expectations for such a grand hotel. But I shared that in a separate 3-star review for the restaurant.

My husband and I stayed in this quaint inn while visiting friends near Lake Chautauqua. Rex and…read moreMichele were very friendly. Our room was very comfortable. The outdoor hot tub was clean, big and had ever-changing lights in it. Rex made a tasty home-cooked breakfast for us. I'd highly recommend this rustic inn when you're in the area!

We had a wonderful stay here. The hosts were kind and generous, the breakfasts were excellent and…read morewe couldn't have asked for anything more.

Mike and Jean are exceptional innkeepers. Very warm, personable, and helpful people. Quaint,…read morewell-appointed, and well-maintained home. You want to stay here, you want to live here actually. Great meals. In the Before Times, they always host a lawn party and brunch on Independence Day so guests and friends can enjoy the parade. I'm sure we'll be able to enjoy this again next year... Highly Recommended.

This is the best B and B in Lake Chautauqua BY FAR! My husband and I felt welcomed from the minute…read morewe walked in the door. They went out of their way to cater to my dietary needs for breakfast, which was exceptional. I highly recommend them!

Because this place is in a small town our cousins' whole family lives in, I decided not to leave…read morethem a scathing review after our stay a few years ago. I changed my mind after receiving a marketing email from them. W O W! It really had me shaking my head. When we stayed, we reported so many things broken and unusable in our unit it got to be a joke. Important things like faucets and hot water. We HAD to laugh because we were stuck and they were barely responsive. We were there for a family funeral and didn't want to pile onto our family during a hard time. Whoever we were dealing with was super annoyed we found hot water and a working bathroom sink faucet important. Cabinets and faucets were literally falling off in our hands. One thing would break and we'd head into another area and pop...a cabinet knob would fall off. It was something I had never experienced before nor have I again with an AirBnB! To top that fun off, I had called probably a month before to cut our visit short by one night because we were going to need to get to the city to help our daughter move into college her freshman year. When I found that they hadn't canceled that night and had charged us, I contacted them and the person I spoke to said we never had the phone conversation and because I didn't have an electronic record and just trusted their "agent" I was out of luck and they charged me for the night anyway. Beyond lame. The audacity of their sending out their "friendly" solicitation message after their treatment of us during our stay and non-responsiveness afterwards was outrageous. So tacky! If you stay here, keep good records. Hopefully, they've fixed the many problems since our stay and have amped up their customer service (a LOT). I responded to their solicitation email and said basically what was above. Of course, no response. I would find another place, frankly.

Great location and nice decor but our room for two was very small. Bathroom was from the old…read moreRedwood ranch days. Maybe 5ft by 5. No tables, drawers for clothes, place to put a suitcase. Big closet but a conversion to locker storage would be more practical. But air conditioning was good and room was very sound proof.

As a frequent traveler and Celiac I often request gluten-free items at breakfast when I make the…read morereservation. Sometimes hotels comply, other times they point to the fruit. The DoubleTree in Jamestown went above and beyond. Upon entering my room, I saw a handwritten note that let me know about all they had done to accommodate my request. The manager had gone out of her way to purchase muffins, breakfast granola bars and oatmeal. She also communicated this to the weekend staff during my visit, who handled this flawlessly. I was super impressed with this kindness and hospitality of the manager and the staff I interacted with during my stay. Beyond that, I thought the breakfast buffet was above average with its many fruit offerings, as well as the standard fare. I ordered an egg white omelette both days, and it was just okay. The room was large and clean. The fitness center had a good collection of equipment, though the hand wipes were empty both days. All in all a very positive experience. Would highly recommend and stay again if I ever return to the area.

Kayli was absolutely above and beyond fabulous! We arrived earlier than expected and she was able…read moreto have our 2-room suite cleaned next so we could do an early check-in. The pool was closed for maintenance, she was able to secure access to the pool at a sister property nearby. Terrific customer service! As always, yummy warm cookies, bottles of water, upfront diamond parking, and this location is clean/updated. Even the maintenance guy was friendly and jovial. Plus, a great location for walking to the nearby comedy museum. We did the Lucy sites driving tour as well. What a gorgeous city! THIS is how Hilton is meant to be experienced. Well done, kudos.

Wonderful stay here staff was friendly and the room had all the accommodations I needed for my…read moredisability, amazing breakfast! Pool was great! Beds were very comfortable all and all enjoyed our time reviewing this place! Would say again

Great hotel, excellent staff who were very helpful giving us directions to various shopping & sites…read morenearby. Hotel is clean, rooms are spacious - we got a suite & really enjoyed our stay!!

Chairs are stained in the rooms and in the dining area, its gross. The beds are uncomfortable and…read morewe didn't have hot water. The shower itself was also gross as you can see. The only win was the amount of towels we had in the room, and the convenience to Randolph and downtown Jamestown. At this point in this company's history this is ridiculous that this is the experience you get at holiday Inn's. Do better for the price you charge people!

I know it seems unnatural to award five stars to a Holiday Inn Express, but this place deserves…read moreit!!!! Service all the way around from the moment we walked in, throughout our two night stay was cordial, friendly, helpful and genuinely interested to care for us. Though this hotel is almost 5 years old, it looks brand new. I found out that it had already been refurbished. Air conditioning was great in our room. Though breakfast was included, we never made it down, yet they still provided us with yogurt for our room. Cookies upon registration. If in the area again, I would return.